Customer Reviews for Improved Rentals
(U-Haul Neighborhood Dealer)

108 reviews

1857 Edwards Lake Rd   Birmingham, AL 35235

(205) 836-1131

Office Hours

  • Mon-Wed: 7 am–1:30 pm
  • Thur: 7:30 am–1:30 pm
  • Fri: 7 am–1:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/18/2024: 7:30 am - 12:15 pm
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 5/17/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(205) 836-1131

1857 Edwards Lake Rd
Birmingham, AL 35235

Services at this Location:

Office Hours

  • Mon-Wed: 7 am–1:30 pm
  • Thur: 7:30 am–1:30 pm
  • Fri: 7 am–1:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/18/2024: 7:30 am - 12:15 pm
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 5/17/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service!

Annette Foxworth 
Rating:
5.0

This is the first time in my several U-Haul rentals that I had a newer truck. Great experience! Loved having the newer truck and not sitting in a smoke smelling cab.

Logan Swilley 
Rating:
5.0

I've never been more impressed by a U-Haul location and customer service. I will be using this location from now on!

Beth Box 
Rating:
2.0

It drive shaking

K Conner 
Rating:
4.0

tire was low on first trailer they tried to give me and no marker lights worked on the trailer no signs to where to check in at location but very friendly service

tim knutilla 
Rating:
5.0

everything went well!

timothy edwards 
Rating:
5.0

Excellent easy transaction and return process after hours!!

annette foxworth 
Rating:
2.0

I do not recommend any location due to the rude customer service that I received from Uhaul's customer service 1800 number. I had booked my truck in person the day before. I told the representative at this location that I would definitely be coming in to get this truck early the next morning. I asked him what time they opened. I received a call the next morning as I was heading out the door to pick up the truck from around the corner from my office and was asked by someone from customer service if I was coming to get the rental. I responded "yes" and they told me it was too late and that I would need to go to another location much further away. I asked why and how was this possible and they said that due to me not picking up the truck exactly when their office opened my reservation was canceled. No one had called me to ask if I had changed my mind nor told me that I had to be there exactly when they opened. I had given the rep at the location my credit card for them to secure my reservation. I had to come back the next day and reserve the truck again. This caused issues between me and My client on the delivery of their purchased product. The rep in the store was nice but told me that uhaul's customer service canceled my reservation and there was not anything that he could do.

Rae Green 
Rating:
5.0

Patrick was very friendly and helpful. Smooth process from start to finish.

ANGELA ALLEN 
Rating:
5.0

Customer did not leave a comment.

Cylon Kelly 
Rating:
5.0

Customer did not leave a comment.

John Gagliano 
Rating:
4.0

Customer did not leave a comment.

Luke Norman 
Rating:
5.0

Customer did not leave a comment.

GREG ROGERS 
Rating:
4.0

U-Haul dealer at this location uses auto dealership facility which is easy to access and exit. But it took awhile to locate the dealer rep.

William Hamby 
Rating:
5.0

Customer did not leave a comment.

Anthony Marino 
Rating:
4.0

Customer did not leave a comment.

Miriam Godoy 
Rating:
5.0

Great and the person that checked me sorry forgot his name but he was great

Alexander Scott 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Gillenwater 
Rating:
5.0

Customer did not leave a comment.

Phadishia Lee 
Rating:
3.0

I was charged for pads that I didn’t use!!! I used less miles than I paid for!!! Lights in the dashboard of the truck didn’t work at all!!!

Brandon Lawson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Harris 
Rating:
5.0

Customer did not leave a comment.

Derrick Lannigan 
Rating:
5.0

Perfect

Clark Gable Simon 
Rating:
5.0

Patrick worked really hard to figure out what size I needed. Would highly recommend

Dustin Gamble 
Rating:
3.0

It was really hard to return the truck it took several times of being knocked of the app and page to be able to return it.

Emily McCay 
Rating:
5.0

This location is the best location I have used in Alabama.

Alison Reed 
Rating:
1.0

When I arrived the app would not allow me to process to get the truck, when we finally got the keys the truck would not crank it took us 45 minutes to get the truck to crank. It then broke down and we had to wait on road side assistance and the starter was bad. I would like to speak with someone

Bridgett Garner 
Rating:
3.0

Customer did not leave a comment.

Vickie Jeffries 
Rating:
1.0

The guy running this location is EXTREMELY rude and he's dishonest. He lacks customer service and makes it known that he's only concerned with how much money he can get out of the situation. He definitely needed customer service and sensitivity training.

Robert Thomas 
Rating:
3.0

The rental process is so long and drawn out.

Rickieha Patrick 
Rating:
4.0

Attendant was knowledgeable and helpful.

JERRY HAYES 
Rating:
5.0

Customer did not leave a comment.

Eddie Cox 
Rating:
5.0

Customer did not leave a comment.

James Hall 
Rating:
3.0

The moving pads I ordered weren’t in the truck

Joseph Waldrip 
Rating:
5.0

Customer did not leave a comment.

Thrasher Trailways 
Rating:
5.0

Customer did not leave a comment.

Thrasher Trailways 
Rating:
3.0

It's not the location it's the process once you've gone through the process of spending money moving Uhaul comes days later with hundreds of more dollars. While you're thinking you paid and reserved a Uhaul you are hit with a surprise extra high bill worst move ever..

LaTonia rice 
Rating:
5.0

Customer did not leave a comment.

Richard Mathews 
Rating:
5.0

Keep doing what you’re doing

LM Buddy Bryant 
Rating:
5.0

Customer did not leave a comment.

Erica Pearson 
Rating:
5.0

Customer did not leave a comment.

Kristie Forehand 
Rating:
2.0

The employee wasn’t very helpful. There was no dolly even though we had reserved it. It’s nearly impossible to move without a dolly. We called uhaul to find a location where we could at least pick one up. The person on the phone reserved one for us. So we drove to another location and they had no record of a reservation and said they did not rent dolly’s for a one way move. So we wasted time and money by driving there and wasted even more money having to purchase our own dolly. Overall not a great experience.

Tracey Riendeau 
Rating:
5.0

Fantastic day for me and I will use this location when ever I am in the need for rental services or moving... keep up the good work Patrick 👌👍

Charlotte Adams 
Rating:
1.0

They charge too much it ain’t fair

Adel Djahfa 
Rating:
5.0

Quick and easy. Very professional. Would rent from them again.

Jacob Black 
Rating:
5.0

Patrick was wonderful to work with! He was so understanding and helpful! I would HIGHLY recommend renting from this location. I will definitely use this location for rentals in the future.

Jessica Edmondson 
Rating:
5.0

Customer did not leave a comment.

EDDIE SMITH 
Rating:
4.0

Could make sure equipment is clean more often

Monica Irish 
Rating:
5.0

Customer did not leave a comment.

Chavette Lawson 
Rating:
1.0

Never received final bill, after calls and no answers and text messages Which I still need for moving expenses. Can anyone help???? 2059198630

David Mason 
Rating:
5.0

The customer service rep for our transaction was amazing went above and beyond to help us get what we needed

Sherri Brooks 
Rating:
5.0

Customer did not leave a comment.

Dominique Davis 
Rating:
5.0

Easiest pick up and drop off that I’ve ever done!!

Cherita Washington 
Rating:
5.0

Customer did not leave a comment.

Daphne Polk 
Rating:
5.0

Customer did not leave a comment.

laTerricha Gosha 
Rating:
1.0

Make sure all trucks are in good condition. And not charge for trucks that were not able to be used.

Yekeshia Smith 
Rating:
5.0

Customer did not leave a comment.

Lee Decker 
Rating:
1.0

Despite my reservation being confirmed to include equipment like an equipment dolly and a furniture dolly, the dealer did not have any of these items. I did not learn of this until the morning of the reservation. The dealer was not able to provide an alternative location to pick up the items because all of the other dealers were too busy to answer the phone. I had to go buy my own equipment to move. U-Haul apparently reviewed this and determined that there was no compensation due to me. It's clear the company does not value or respect the customer's time. Poor communication. Poor customer service for not trying to make this right.

Michael Slother 
Rating:
3.0

Make sure the customer has a option to get the rental and not have to waste 4 Hours on the phone and driving around to get a vehicle from a location that wasn’t originally planned

Kimberely Carr 
Rating:
5.0

Nothing Patrick is awesome reach out out to went above and beyond I’m very grateful I give y’all a 10 excellent service ……..

Tavarus Crenshaw 
Rating:
3.0

There wasn't a problem with the location, but the truck itself was one of the worst ones we have ever rented (and we have rented quite a few). The truck ran very rough and the check engine light even blinked on once. The door handle was barely attached. The dash rattled so much. And the headliner has started coming down. Some of the issues were cosmetic, but the rough engine and engine light should be addressed.

SHARON ROBBINS 
Rating:
5.0

Customer did not leave a comment.

Christopher Williams 
Rating:
5.0

Overall great experience. Thank you.

Judy Loveless 
Rating:
5.0

Customer did not leave a comment.

Tiffany Miles 
Rating:
4.0

Customer did not leave a comment.

Jeannea Cooper 
Rating:
5.0

Customer did not leave a comment.

John Teal 
Rating:
5.0

Customer did not leave a comment.

karen marshall 
Rating:
4.0

Customer did not leave a comment.

Shauntilde McCall 
Rating:
5.0

Customer did not leave a comment.

Frank Cribbs 
Rating:
5.0

Customer did not leave a comment.

Rosalind EATMON 
Rating:
5.0

Customer did not leave a comment.

SCOTT ELLIS 
Rating:
4.0

Customer did not leave a comment.

andreas trimble 
Rating:
3.0

Customer did not leave a comment.

Carol Shirey 
Rating:
2.0

My dolly wasn’t in there and I got charged more

Lakeidre Lumpkin 
Rating:
5.0

Customer did not leave a comment.

Darren Hayes 
Rating:
4.0

Make it available in app to extend time on truck. I went over and didn’t know how to request additional time. I had to pay for another full day price for additional 3 hrs.

Tamika Carter-Alexander  
Rating:
5.0

Customer did not leave a comment.

Sarah Gunderson 
Rating:
5.0

Patrick was extremely informative and very helpful through out our process. This was our first time renting we will definitely come back to same location if we need to rent again. Thank you Patrick for all your help

LARIA SUMMERVILLE 
Rating:
5.0

Have the equipment at the location when requested

BRITTANEYROSE STERLING 
Rating:
5.0

Customer did not leave a comment.

SCOTT ELLIS 
Rating:
4.0

Nothing

BARRY JONES 
Rating:
5.0

Very Helpful.

Alan Thrasher 
Rating:
5.0

Very easy to use!

Vivian Baulding 
Rating:
5.0

Customer did not leave a comment.

Jimmy Goswick 
Rating:
1.0

Worst experience ever - tried to check in online and it didn’t work. Was stuck outside for 60 minutes in the sun and couldn’t get checked in Will lot recommend U-Haul to anyone. Awful experience

BRIAN KORNOWICZ 
Rating:
5.0

Customer did not leave a comment.

briana matthews 
Rating:
5.0

Customer did not leave a comment.

RALPH RODRIGO 
Rating:
5.0

Customer did not leave a comment.

JOHN FRANKLIN 
Rating:
5.0

I have no idea.

BLAIR BUTLER 
Rating:
4.0

Customer did not leave a comment.

ALAN SHERROD 
Rating:
5.0

Patrick went above and beyond to make my rental experience for me and my wife the best and cost efficient. We ended up needing a smaller truck the second day to get a few items we couldn't transport. Patrick assisted with helping me secure a truck for that as well. I appreciate having someone so talented and knowledgeable about U-Haul on your team. It helped me when it mattered most. I give him an 11 on a scale of 0-10. I will definitely recommended this location to any and everyone!

ROGER WILLIAMS 
Rating:
5.0

Patrick is great to work with. Fast and friendly service. I always try to get my trailer from him first.

Bill Stegall 
Rating:
5.0

Customer did not leave a comment.

Donald Meadows 
Rating:
5.0

Customer service was very professional and very helpful, Look forward to future business at this location.

JAMES DAUGHERTY 
Rating:
5.0

Great service!

JASON PAULIN 
Rating:
5.0

I had a lot of moving issues and the owner was very understanding

Angela Long 
Rating:
5.0

Everything went well.Thank you Patrick

KENNITH SCOTT 
Rating:
5.0

Patrick is courteous, friendly, efficient!

RICHARD MERRILL 
Rating:
3.0

Customer did not leave a comment.

BILLY HORTON 
Rating:
5.0

Customer did not leave a comment.

DEBORAH CEFALU 
No reviews have been submitted for this location.

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