By not adding extra fees at the end of the transaction ...such as cleaning fees... this is my complaint to a recent transaction I had with a rental on a utility trailer I was charged a cleaning fee for something that was not dirty
Jesse Trevino
Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We want to thank you for taking excellent care of us. your location has excellent service also one thing Victor he did an excellent job for us thank you all at the U-Haul on Voss off of highway 6 I would recommend that location to anyone they.excellent service there. thank You Sincerely Mrs. Dianna Adnan
Dianna AdnanI was greeted by the professional staff and all of my questions were answered.
Sheryl HollandCustomer service was excellent at this location
Jeffery DownsNothing Victor and Castle were great, loved the customer service and speed.
Deshaunique Connervery nice and competent staff
kurt kirchofMr David …. Very very top notch service!! Highly recommend!
Danh LedanhKeep doing what you're doing. It's great!
Chad GuidryOverall experience is with U-Haul rental at imperial storage was excellent. Jill was very knowledgeable and friendly. Next time I need to use U-HAUL I will be using them again.
Alan WhitleyAll associates had an outstanding attitude, made this a great experience!
Jeff KrallNice clean establishment and very friendly staff. Highly recommended!
Tyre PostVery good attitude with great help.
Sohaib AlahmedVery friendly attendant who got me out of there very quickly.
Charlie ReagleI cannot think of anything that needs improvement. The staff is kind and helpful. The trucks are always clean and ready. Best of all, every time I rent at this location, I get exactly what I wanted - no one tries to switch truck sizes on us. No one tries to sell us extras that we do not need. We rent from this location a minimum of three times a year - sometimes it is 6 or 7. We do races and events that require us to move a lot of equipment over a few days. The trucks are always ready for us. We will always rent from this location.
Terrie GorneyNa
Nakona FelixThe van was dirty on the outside. It was clean inside. But it’s a moving van so it doesn’t matter to me but maybe others care. The staff was nice and friendly, so that is why I would go back or tell others to go.
Mercedes AndersonExcellent service
Rasaq OduntanMy Uhaul was absolutely filthy inside. I have rented from this location numerous times and this has never occurred.
LaJuan CransonPerfect for what we were looking for (but need to see final invoice to ensure I wasn’t subjected to hidden fees)
Alexander GraberGreat friendly staff. Quick in and out experience.
Shawn fernandezReiterate hitch ball size/specification for trailer size
Ramon EspirituMy original pickup location was changed the day of my rental, I had to scramble to arrange pickup from a location that I could not bike to. Uhaul did not do anything to assist me with this process and I had to pay extra in mileage because it was farther from my house
Timothy RiemerExcellent service and equipment. Zero hassle.
Howard KeithanFriendly fast service, on point, Love this location. The guys know their stuff. I will be bk when I need Uhaul again
James TaylorI have rented more times than I care to admit, this experience was by far the best. The care and attention that went into making sure we were safe was unparalleled. I will only come here when renting in this area from now on. Amazing, friendly, caring service.
Christine KeenanThe truck wasn't in the best shape. Needes alignment. I drove a larger one previously and this one was harder to drive
Chandni PatelFront office lady was sweet and helped us out.
alfredo beltranThank you - it was a very pleasant experience !
Janna HopeAwesome service
Saheel NarsiMy reservation for a utility trailer was handled quickly and efficiently when I picked it up. The return was also very easy.
Roberto DortaThe lady was very helpful and nice.
Vu AuNothing just keep doing what you doing and that’s excellent
EDWIN MARTINEZNo improvements needed
Shannon McCarthyMy sales person was Victor. Everything was perfect. He took excellent care of us.He is personable,smart, understanding and kind. So just ask for Victor for the best service you will ever have. Can't improve on that !!
Nedra AlthenI rent cargo vans regularly for my business and always use this location when possible. Great customer service. Always helpful and friendly. Vehicles are reliable and well maintained. Almost always a hassle free experience.
REGAN BARWICKThe clerk that was working when I returned the trailer was very unprofessional, and was rudely adamant that I could not pay in cash when returning the trailer. When I tried to explain that I in fact could , he loudly spoke over me and walked away, saying over his shoulder that was U-Haul policy, and I should just accept it, there was nothing I could do. I called the owner, he was WONDERFUL, and said he would send a mass email to correct the misunderstanding. So, great manager, HORRIBLE clerk.
Jon FernsVery nice and dependable equipment. People are very good too. Thank you.
Iqbal ParvazFantastic experience! The only minor hiccup was that we had to run back in for the furniture blankets.
Stephanie BoydThere were a few issues with the 15’ truck. The drivers armrest was broken and the passenger door would not open from the outside. AC was really great. The truck performed very well.
Michael ThorpeWe do all of our renting here. Great location. Great customer service.
Mackenzie AndersonStaff was very friendly
khalid mirzaService was great picking up the equipment and dropping off. I will use them again and highly recommend Imperial Storage.
Eugene SmithBest service and its make moving very easy and comfortable
Salman Muhammad RafiqEasy to drop off after hours
Michael ByerlyThis location could not be more different than the pickup location. The personnel (Wesley) could not been more helpful. He came out of the office to greet me, open the gate, and guide me to where I should back in the trailer. He was already unhooking the trailer when I got out of my vehicle. Great Experience!! If I rent from Uhaul I will be back to this location!
terry kellyIt closed at 6:00 so was not open. I had driven for hours & unloaded in same day & returned same day. The online return was difficult, frustrating & time consuming after tiring day. I feel I should get discount for returning same day😎
SANDRA BRUMLEYI was charged for a tool I didn’t use. Apart from that, it was stress free
Nnamdi AnyanwuThe informations they enter for the gas is not accurate. They do not tell the truth about the cleaning of the material and the condition of the material. In general floor agents are not trustworthy and the management support them without proper verification
Sylvie NgassaKeep up the good work
Pia KitogoMaintain same level of service. Rosalie was nice and helpful.
Naeem DuganI wont use any other location. The employees at this one are all very nice and helpful.😁
Shelly SmithGreat customer service
Judy Graci