Customer Reviews for Imperial Storage
(Distribuidor de U-Haul del vecindario)

2,132 comentarios

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff very friendly, professional and helpful

Dario R. 
Rating:
1.0

My contract told me to drop off here. On arrival there they told me that this was the wrong drop off location. I showed several people my contract told me to drop off there. They said it was fixed, I received my receipt in the email over a week later and they added a $22 fee for wrong drop off location

jacques L. 
Rating:
5.0

Customer did not leave a comment.

PierreJean D. 
Rating:
4.0

Okay

Juan C. 
Rating:
5.0

Customer did not leave a comment.

HUSSAIN A. 
Rating:
5.0

Better drainage where you park trucks. Large mud puddle by drivers door.

RICKEY B. 
Rating:
5.0

Customer did not leave a comment.

GARY LYON M. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Excellent customer service

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Forest S. 
Rating:
1.0

5 YEAR CUSTOMER. Does Imperial Storage Solutions harass their customers when they're unable to pay? You decide. ----- If you fall on hard times because your wife gets diagnosed with aggressive leukemia that keeps you out of work 12 weeks in a row, this is how David Fisher (see his own words in the link below) could behave if you get upset that he is towing your vehicle for a second time (less than 15 days late on the bill and offered a partial payment). A bit of background - Gets a bit long. David and I (finally) spoke while the vehicle was still impounded in January (bill was 20 days late and had been due near Christmas). I explained my family's situation (I had previously left multiple messages with his staff asking for him to reach out, his after hours answering service had even notated the account regarding the cancer - never got a call, email, or text). Believe me when I say I could not physically stop by - business hours@christmas/new years, taking care of my child/household, and my wife's treatment schedule made it practically impossible. Literally life and death trips involving emergency blood transfusions happening at nearly the last minute. Very real, very scary. Anyway, David explained my information was incorrect in their system (email was wrong and my previous number being disconnected for non-payment - I TRIED SEVERAL times to give the new number over, and over in the messages I left with staff, on his voicemail, and after hours answering service prior to the impound). I believed the whole thing to be a misunderstanding (people get busy around Christmas, and things get overlooked), and that there was an assurance given that he could work with me if I brought my vehicle back. I pawned a lot of my things (saws, drills, and other tools I used to rebuild the room my wife would be in while at home - didn't need them after completing the work on our older house to make sure there was no mold) to get our vehicle out of impound. It took weeks to get the money together, and cost over $2,000. The whole fiasco occurred in the middle of an extended hospital admission for back to back chemo treatments. It was so awful. That in mind, anyone in their right mind wouldn't bring their vehicle back to a place that impounded it without an understanding of what happened, and what could happen going forward, especially during a prolonged illness. This illness has gone on 7 months (3 months at the time), getting to work has been nearly impossible, missing lots of days, and money. I knew the likelihood of being late on another payment was a reality. I communicated as much before moving back in. I was late again mid-April, in the middle of another prolonged chemo treatment in which my paychecks were severely affected. I communicated I was going to have an issue paying, communicated prior to the due date. I offered to provide documentation from the oncologist explaining the severity of our situation. I never wanted anything for free, I just wanted to pay when I could, and not have my vehicle towed. I'm having to pay lots of bills late, and all my creditors have been very understanding - even other corporate storage facilities. Look, I am for veteran owned business, especially small ones. I wanted to choose Imperial Storage Solutions over a corporate solution, specifically because a small business can make concessions a big, faceless business won't. I even went back, believing we were there on that understanding. Is he legally within his rights to impound my vehicle? Yes. I advise if you're going to store here, stay healthy. Additionally, this man did not buy his .com addresses for his LLC. Feel free to stop by: www.fisherglobaldevelopment.com Here I will be posting additional no context documentation, including invoices for the impound yard, and more of the harassment my family has endured. Just facts. You decide. He's threatening to take my home if I slander him (read it in the texts). Stay Healthy!

Paul W. 
Rating:
5.0

Customer did not leave a comment.

victoria C. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
4.0

That car was not safe to drive, really bad

Santiago E. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Expect to wait to be served as the number of employees are limited

Rachad A. 
Rating:
5.0

Great place and staff are super. I always rent from imperial.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

The staff was helpful and courteous.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Great people running the branch. Very good experience.

Chris H. 
Rating:
5.0

Great service.

chizorbam D. 
Rating:
5.0

Friendly and helpful office staff.

Richard L. 
Rating:
5.0

Offer free one way mile

Dare O. 
Rating:
5.0

This was my second time to rent a trailer from this location. Both times everything went great!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

WENDY M. 
Rating:
5.0

Keep up the good work

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Tanveer M. 
Rating:
5.0

Nothing

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

Farah O. 
Rating:
5.0

Customer did not leave a comment.

melissa T. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Sohal K. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

Staff courteous and helpful…not much room for improvement.

Robert B. 
Rating:
2.0

The guy was not welcoming at the imperial pick up location, the cars alignment was not right, the truck kept Going to the right, it was difficult to drive the truck. Absolutely difficult.

Nevin N. 
Rating:
5.0

Customer did not leave a comment.

OWEN A. 
Rating:
5.0

Great customer service!

COLIN C. 
Rating:
5.0

Customer did not leave a comment.

Shiraz A. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Very easy transaction with pickup and return. Overall a very nice experience.

Jay R. 
Rating:
3.0

Customer did not leave a comment.

Dwight D. 
Rating:
5.0

Customer did not leave a comment.

Raven F. 
Rating:
5.0

Easy pick up and clean location with everything I needed.

RICKEY B. 
Rating:
5.0

Customer did not leave a comment.

ross W. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Crystal D. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Check wiper blades before releasing truck

Charles C. 
Rating:
5.0

Service is fast and very good, people is very helpful with customers and location is excellent

Victor B. 
Rating:
5.0

I always rent from them very courteous professional I was looking to do the extra without hesitant to very clean place the owners of wonderful people it's amazing to see your place grow and how nice the surroundings and very safe I give them 100%

Danny S. 
Rating:
5.0

Great service!

LORENZO G. 
Rating:
5.0

Very helpful personnel

Patrick S. 
Rating:
5.0

Fast and easy to rent and return!!

LINDREL T. 
Rating:
5.0

The uhaul employee Matt was exceptional with service and convenience, particularly when it came to explaining the rental procedures and returning the truck. He was very friendly and courteous. I highly recommend this employee Matt; and, uhaul location to all other potential customers.

ASIF A. 
Rating:
5.0

The people were very friendly and accommodating.

DENNIS M. 
Rating:
5.0

Great service... Kevin at the front desk distributes great customer service and knows his business. Thanks .. I highly recommend

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
4.0

Customer did not leave a comment.

YUSUF P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Friendly and helpful

WILLIAM O. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Full tank of gas.

RICKEY B. 
Rating:
3.0

The lights on the trailer did not work. It was the only trailer of this size they had and I was in a rush so I had to take it. I ended up returning it early the same day because I did not want to drive at night with no lights.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
4.0

Customer did not leave a comment.

ARMANDO T. 
Rating:
4.0

Customer did not leave a comment.

Calvin P. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
5.0

Nothing to improve upon, but the guy did say I could leave before we had inspected it when I got back. I asked him if we could inspect it first. I'm just not sure if that is supposed to happen or not.

MATTHEW W. 
Rating:
5.0

Windshield wipers need to be replaced

PHILIP C. 
Rating:
5.0

Super nice super easy and super fast

NANCY C. 
Rating:
5.0

Thanks for your help!!

AURA W. 
Rating:
5.0

Customer did not leave a comment.

TAGHI M. 
Rating:
5.0

Customer service was excellent

BRENDA S. 
Rating:
5.0

It was pretty fast and quick, Easy parking for our car, pickup and drop off was easy after hours.

SREE A. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
2.0

Extremely poorly maintained truck. Tire was almost out of treads, steering was half peeled off. No utility dolly was provided although this was requested and paid. Very very poor app and its support Distance between truck and key safe box was huge. Overall it was terrible experience. Please learn from Penske.

Muhammad J. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE F. 
Rating:
5.0

Great customer service. Dave & Scott are winners in my book! Thanks

LAURA F. 
Rating:
5.0

Friendly people.

Jeff H. 
Rating:
5.0

Staff was very considerate and helpful . We have use them before and we will use this location again .

Alfonso D. 
Rating:
5.0

All great

EVERETT F. 
Rating:
5.0

Customer did not leave a comment.

Tam N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
4.0

The gas tank wasn't even full when I picked up.. I only drove less than 8 miles and had to fill up with 10 dollars.

MARIA HELENA F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Everything was great

TROY J. 
Rating:
5.0

We love supporting this local business, been using Imperial for a few years now. Can't say enough good things.

DAWN F. 
Rating:
5.0

Wiper blades were bad. We had a rain storm and could barely see. The cabin as leaks water on the passenger side.

ELLIS S. 
Rating:
5.0

Customer did not leave a comment.

SHELDINE O. 
Rating:
5.0

Person knew his job well. Well behaved and professional to the core.

Sudheesh T. 
Rating:
5.0

Nothing, they're brilliant

Haroon M. 
Rating:
5.0

Your location is A-OK, can't think of anything to improve. Wonderful service.

ALICIA A. 
Rating:
5.0

This a good place to rent. They are all very professional

GANIYU F. 
Rating:
5.0

I really loved this Storage ..I love the fact that there was Ac and music..It made me feel very safe and relaxed

Starvette J.  |  Overall Experience 
Rating:
5.0

One of the worst experiences ever Inconvenient hours Over charge I moved from Dallas and rented storage unit I arrived same day as it’s only 4 hours drive and dropped off the truck after hours they charged me second day and did not refund it because they were closed They charged me for full second month storage rental and I told them I’m moving in the 8th of the month they did not partially charge me for only 7 days

Mohammad A.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Will definitely recommend. Top security provided.

MICHAEL U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura F.  |  Overall Experience 
Rating:
4.0

Teri was extremely helpful and made my rental experience easy.

Susan B.  |  Reservation 
Rating:
4.0

Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Maricel P.  |  Reservation 
Rating:
5.0

Very good communication

Tiana N.  |  Reservation 
Rating:
1.0

They refused to give me storage what I booked and told me to call uhaul and complain and said they don’t have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

mohammed h.  |  Reservation 
Rating:
5.0

Very professional employees.

Travis H.  |  Reservation 
Rating:
3.0

They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

MISTY H.  |  Overall Experience 
Rating:
5.0

Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

NICOLE G.  |  Overall Experience 
Rating:
5.0

Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

VALERIE R.  |  Overall Experience 
Rating:
5.0

Great service

ARIEL O.  |  First Impressions 
No reviews have been submitted for this location.

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