Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)

2,427 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

By not adding extra fees at the end of the transaction ...such as cleaning fees... this is my complaint to a recent transaction I had with a rental on a utility trailer I was charged a cleaning fee for something that was not dirty

Jesse Trevino 
Rating:
5.0

We want to thank you for taking excellent care of us. your location has excellent service also one thing Victor he did an excellent job for us thank you all at the U-Haul on Voss off of highway 6 I would recommend that location to anyone they.excellent service there. thank You Sincerely Mrs. Dianna Adnan

Dianna Adnan 
Rating:
5.0

I was greeted by the professional staff and all of my questions were answered.

Sheryl Holland 
Rating:
5.0

Customer service was excellent at this location

Jeffery Downs 
Rating:
5.0

Customer did not leave a comment.

Greg Starks 
Rating:
5.0

Customer did not leave a comment.

Mark Broton 
Rating:
5.0

Customer did not leave a comment.

Howard Keithan 
Rating:
5.0

Nothing Victor and Castle were great, loved the customer service and speed.

Deshaunique Conner 
Rating:
4.0

very nice and competent staff

kurt kirchof 
Rating:
4.0

Customer did not leave a comment.

chandrasaivenka Nagaraju 
Rating:
4.0

Customer did not leave a comment.

Dung Nguyen 
Rating:
5.0

Customer did not leave a comment.

Jeanette Castro 
Rating:
5.0

Mr David …. Very very top notch service!! Highly recommend!

Danh Ledanh 
Rating:
5.0

Keep doing what you're doing. It's great!

Chad Guidry 
Rating:
5.0

Overall experience is with U-Haul rental at imperial storage was excellent. Jill was very knowledgeable and friendly. Next time I need to use U-HAUL I will be using them again.

Alan Whitley 
Rating:
5.0

Customer did not leave a comment.

richard greer 
Rating:
5.0

Customer did not leave a comment.

Imran Saeed 
Rating:
5.0

Customer did not leave a comment.

stephen kallina 
Rating:
5.0

All associates had an outstanding attitude, made this a great experience!

Jeff Krall 
Rating:
5.0

Customer did not leave a comment.

Mickie Kamp 
Rating:
5.0

Nice clean establishment and very friendly staff. Highly recommended!

Tyre Post 
Rating:
5.0

Very good attitude with great help.

Sohaib Alahmed 
Rating:
5.0

Customer did not leave a comment.

Manuel Garvia 
Rating:
4.0

Customer did not leave a comment.

Mary Atkins 
Rating:
5.0

Very friendly attendant who got me out of there very quickly.

Charlie Reagle 
Rating:
5.0

I cannot think of anything that needs improvement. The staff is kind and helpful. The trucks are always clean and ready. Best of all, every time I rent at this location, I get exactly what I wanted - no one tries to switch truck sizes on us. No one tries to sell us extras that we do not need. We rent from this location a minimum of three times a year - sometimes it is 6 or 7. We do races and events that require us to move a lot of equipment over a few days. The trucks are always ready for us. We will always rent from this location.

Terrie Gorney 
Rating:
5.0

Na

Nakona Felix 
Rating:
3.0

The van was dirty on the outside. It was clean inside. But it’s a moving van so it doesn’t matter to me but maybe others care. The staff was nice and friendly, so that is why I would go back or tell others to go.

Mercedes Anderson 
Rating:
5.0

Excellent service

Rasaq Oduntan 
Rating:
5.0

Customer did not leave a comment.

Eniko Blanchette 
Rating:
4.0

My Uhaul was absolutely filthy inside. I have rented from this location numerous times and this has never occurred.

LaJuan Cranson 
Rating:
4.0

Perfect for what we were looking for (but need to see final invoice to ensure I wasn’t subjected to hidden fees)

Alexander Graber 
Rating:
5.0

Great friendly staff. Quick in and out experience.

Shawn fernandez 
Rating:
5.0

Customer did not leave a comment.

Stephen Smejkal 
Rating:
5.0

Customer did not leave a comment.

Rafiq Momin 
Rating:
5.0

Reiterate hitch ball size/specification for trailer size

Ramon Espiritu 
Rating:
4.0

My original pickup location was changed the day of my rental, I had to scramble to arrange pickup from a location that I could not bike to. Uhaul did not do anything to assist me with this process and I had to pay extra in mileage because it was farther from my house

Timothy Riemer 
Rating:
5.0

Customer did not leave a comment.

VINEESH KUMAR NEYYAN VENGILAT 
Rating:
5.0

Excellent service and equipment. Zero hassle.

Howard Keithan 
Rating:
5.0

Customer did not leave a comment.

stephen kallina 
Rating:
5.0

Customer did not leave a comment.

Amir Boltaev 
Rating:
5.0

Friendly fast service, on point, Love this location. The guys know their stuff. I will be bk when I need Uhaul again

James Taylor 
Rating:
5.0

Customer did not leave a comment.

Barkir Pyarali 
Rating:
2.0

Customer did not leave a comment.

Chioma Maduka 
Rating:
5.0

I have rented more times than I care to admit, this experience was by far the best. The care and attention that went into making sure we were safe was unparalleled. I will only come here when renting in this area from now on. Amazing, friendly, caring service.

Christine Keenan 
Rating:
5.0

Customer did not leave a comment.

Yuneisi Aguilar 
Rating:
5.0

The truck wasn't in the best shape. Needes alignment. I drove a larger one previously and this one was harder to drive

Chandni Patel 
Rating:
4.0

Customer did not leave a comment.

Thomas Munson 
Rating:
4.0

Customer did not leave a comment.

Forrest Campbell 
Rating:
5.0

Customer did not leave a comment.

Bradley C. Porter 
Rating:
5.0

Customer did not leave a comment.

Andy Tefera 
Rating:
5.0

Front office lady was sweet and helped us out.

alfredo beltran 
Rating:
5.0

Customer did not leave a comment.

James Cooper 
Rating:
5.0

Thank you - it was a very pleasant experience !

Janna Hope 
Rating:
5.0

Customer did not leave a comment.

JAMES AUTREY 
Rating:
5.0

Awesome service

Saheel Narsi 
Rating:
5.0

My reservation for a utility trailer was handled quickly and efficiently when I picked it up. The return was also very easy.

Roberto Dorta 
Rating:
5.0

The lady was very helpful and nice.

Vu Au 
Rating:
5.0

Nothing just keep doing what you doing and that’s excellent

EDWIN MARTINEZ 
Rating:
5.0

No improvements needed

Shannon McCarthy 
Rating:
5.0

Customer did not leave a comment.

William Leska 
Rating:
5.0

My sales person was Victor. Everything was perfect. He took excellent care of us.He is personable,smart, understanding and kind. So just ask for Victor for the best service you will ever have. Can't improve on that !!

Nedra Althen 
Rating:
5.0

Customer did not leave a comment.

Lee Small 
Rating:
5.0

I rent cargo vans regularly for my business and always use this location when possible. Great customer service. Always helpful and friendly. Vehicles are reliable and well maintained. Almost always a hassle free experience.

REGAN BARWICK 
Rating:
5.0

The clerk that was working when I returned the trailer was very unprofessional, and was rudely adamant that I could not pay in cash when returning the trailer. When I tried to explain that I in fact could , he loudly spoke over me and walked away, saying over his shoulder that was U-Haul policy, and I should just accept it, there was nothing I could do. I called the owner, he was WONDERFUL, and said he would send a mass email to correct the misunderstanding. So, great manager, HORRIBLE clerk.

Jon Ferns 
Rating:
5.0

Customer did not leave a comment.

SONYA PATRICE JACKSON 
Rating:
5.0

Customer did not leave a comment.

Taysir Yassien 
Rating:
5.0

Very nice and dependable equipment. People are very good too. Thank you.

Iqbal Parvaz 
Rating:
4.0

Fantastic experience! The only minor hiccup was that we had to run back in for the furniture blankets.

Stephanie Boyd 
Rating:
5.0

There were a few issues with the 15’ truck. The drivers armrest was broken and the passenger door would not open from the outside. AC was really great. The truck performed very well.

Michael Thorpe 
Rating:
5.0

Customer did not leave a comment.

yuri kofman 
Rating:
5.0

Customer did not leave a comment.

Frank Woodruff 
Rating:
5.0

Customer did not leave a comment.

INDER SINGH 
Rating:
5.0

Customer did not leave a comment.

Raven Lewis 
Rating:
5.0

We do all of our renting here. Great location. Great customer service.

Mackenzie Anderson 
Rating:
5.0

Staff was very friendly

khalid mirza 
Rating:
5.0

Customer did not leave a comment.

Lori Coleman 
Rating:
5.0

Service was great picking up the equipment and dropping off. I will use them again and highly recommend Imperial Storage.

Eugene Smith 
Rating:
3.0

Customer did not leave a comment.

Ricardo GutierrezFerrer 
Rating:
5.0

Customer did not leave a comment.

Melvin Reichwein 
Rating:
5.0

Best service and its make moving very easy and comfortable

Salman Muhammad Rafiq 
Rating:
5.0

Customer did not leave a comment.

Belinda Prado 
Rating:
5.0

Easy to drop off after hours

Michael Byerly 
Rating:
5.0

Customer did not leave a comment.

Cindy Cornelison 
Rating:
5.0

This location could not be more different than the pickup location. The personnel (Wesley) could not been more helpful. He came out of the office to greet me, open the gate, and guide me to where I should back in the trailer. He was already unhooking the trailer when I got out of my vehicle. Great Experience!! If I rent from Uhaul I will be back to this location!

terry kelly 
Rating:
4.0

It closed at 6:00 so was not open. I had driven for hours & unloaded in same day & returned same day. The online return was difficult, frustrating & time consuming after tiring day. I feel I should get discount for returning same day😎

SANDRA BRUMLEY 
Rating:
4.0

I was charged for a tool I didn’t use. Apart from that, it was stress free

Nnamdi Anyanwu 
Rating:
1.0

The informations they enter for the gas is not accurate. They do not tell the truth about the cleaning of the material and the condition of the material. In general floor agents are not trustworthy and the management support them without proper verification

Sylvie Ngassa 
Rating:
5.0

Keep up the good work

Pia Kitogo 
Rating:
5.0

Maintain same level of service. Rosalie was nice and helpful.

Naeem Dugan 
Rating:
5.0

Customer did not leave a comment.

Glenn Scott 
Rating:
4.0

Customer did not leave a comment.

Michael Byerly 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCDONALD 
Rating:
5.0

Customer did not leave a comment.

Chris Holzhausen 
Rating:
5.0

Customer did not leave a comment.

SERDAR KAKANOV 
Rating:
5.0

Customer did not leave a comment.

Alfred Anthony 
Rating:
5.0

Customer did not leave a comment.

Charlia Carter 
Rating:
5.0

I wont use any other location. The employees at this one are all very nice and helpful.😁

Shelly Smith 
Rating:
5.0

Customer did not leave a comment.

Sunil Menon 
Rating:
5.0

Great customer service

Judy Graci 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

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