Comentarios de los clientes para Imperial Storage Solutions

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Imperial Storage Solutions

Clasificación general:

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SAM G.
Clasificación:

Second time renting for this location. It is my default place for Uhaul. Excellent customer service.

Manuel M.
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El cliente no dejó un comentario.

Gregg S.
Clasificación:

The Uhaul facility was fantastic! Convenient, clean and Rosa was very friendly and helpful. We will definitely us this location again if the truck/trailer we need is available. Thanks!!

KHALITHA R.
Clasificación:

N/A

Linda L.
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El cliente no dejó un comentario.

HRISTO B.
Clasificación:

El cliente no dejó un comentario.

TIM M.
Clasificación:

El cliente no dejó un comentario.

Stephen J.
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Excellent cargo van clean and ready to go. Easy online registration. After hours drop off was a breeze.

WILLIAM B.
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Very courteous person and very efficient. I had my trailer ready to go in very short order. The trailer was in perfect condition.

LOC N.
Clasificación:

Keep like that

GREGORY B.
Clasificación:

Great service.

HAI N.
Clasificación:

extremely quick and easy. clean facility. very welcoming. great experience.

HELEN W.
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El cliente no dejó un comentario.

GUSTAVO R.
Clasificación:

Very friendly staff. Great customer service and on time with the reservation. Thank you guys for making this move easy

CHRISTOPHER D.
Clasificación:

El cliente no dejó un comentario.

nancy J.
Clasificación:

Excellent customer service 👏

STELIOS S.
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El cliente no dejó un comentario.

CARLOS F.
Clasificación:

El cliente no dejó un comentario.

Sharmia J.
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I really appreciated the woman at drop off. She was kind and friendly. I would rent again based on my interaction with her.

Joe M.
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There was a leak in the box and caused my bed and dresser wet! The individual saw this and nothing was done! My furniture is ruined!

TRINH P.
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I asked about after drop off hour but didn't say I would be drop off at night. Next day, I was charged double. Only got the contract sent to me after I signed the small screen.

JOE P.
Clasificación:

Excellent customer service. Rosa was wonderful and helpful

DOUGLAS N.
Clasificación:

Excellent service, I would definitely recommend this location !

Bilal F.
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El cliente no dejó un comentario.

Hector G. | Overall Experience |
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El cliente no dejó un comentario.

Brittany R.
Clasificación:

If you rent for 7 days and only have it for six don't bill for 7 days. If I schedule my pickup 20 miles from home don't send me 45 miles away to do the pickup. Scheduled the return at one place and 5 days into the rental you changed my return place.

RANDALL W.
Clasificación:

The truck rode horribly! Very bouncy!

JENNIFER S.
Clasificación:

El cliente no dejó un comentario.

LEE H.
Clasificación:

El cliente no dejó un comentario.

Marc M.
Clasificación:

All went well, but no contact pickup took twenty minutes to secure truck and I started the process at the designated pickup time of 9:00. I had 3 hrs and 40 min for rental, due to check in time. I would have liked the clock to start when access is granted.

Celeste Q.
Clasificación:

Trailers need to be checked. The one I rented, leaked water resulting in the loss of items.

Marcus R.
Clasificación:

El cliente no dejó un comentario.

Laura F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANTHONY B.
Clasificación:

With a family member at home with bone marrow cancer, during this pandemic, clean rentals are so important when moving items for delicate family members. We have used this rental place before and always had great service. Moving back to the area, we were so happy to see the growth the entire place has underwent. Wish we knew of the virtual mail services before, as we just got a virtual mail box for business. Also, first time renting a cargo van and happy with the condition. Will rebook a cargo van again soon! Thanks

ELAINE M.
Clasificación:

I had a wonderful experience in checking in and checking out. Very friendly and they were responsive to any questions and/or comments we may have had. We have used this location in the past and we will definitely come back for any other needs we may have in the future.

Curtis B.
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Great experience and outstanding service

JASON L.
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I will never get another Uhaul from anywhere but this location. I was treated more than fairly and with a smile the entire time. Thank you for the great service!!!!

stephen S.
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I only give this review because my first reservation location was NOT OPEN and the site mentioned above was uHaul's way to fix their screw up. I won't trust uHaul with my business anytime soon (and they could care less). They wasted my time, destroyed my trust and definitely screwed up anything close to a e-checkin/e-checkout experience. Zero future business from me.

Leonard K.
Clasificación:

El cliente no dejó un comentario.

KENEISHA B.
Clasificación:

Beware I charged me for insurance after i specifically requested NO insurance on the vehicle. The representative didn't send me a copy of the invoice until the day after i returned my rental. Then said there was nothing they could do. Double check your rental agreement!

Jason S.
Clasificación:

El cliente no dejó un comentario.

MAMDOUH FAWZY A.
Clasificación:

To make reservation I gave them my AMX card. Upon return same day they processed my VISA card for charge. Next day found they charged my AMX instead of my VISA. I called to discus the 1st employee (Rosa Gasca) had a very bad attituded and hang up on me. I called again another person name Sade answered with a worst attitude towards customers. The store should have never asked me for another credit card and run a transaction. When I called both women were acting like it was not a big deal to charge me without letting me know which card they were going to charge. I am so besides my self on this issue and I demand an apology. They need to recognized that is totally unprofessional and they attituded is way off the chart. I am going to also dispute these charges with AMX.

ABDULRASIT A.
Clasificación:

I had a problem with the truck. The odometer was not working properly. I used the truck between two locations which are 8-10 minutes away. They charged 100+ miles. They need to inspect the truck but they are not accepting the problem, instead, they treated me as I am lying. If a responsible representative, if there is any, can drive 1-mile they can see the problem, but they prefer not to. Be careful with the mileage if you rent a truck from this location. And, I especially warn you when they offer the truck with an Arizona plate ending with 35.

Curtis B.
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El cliente no dejó un comentario.

SEKAR V.
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El cliente no dejó un comentario.

Danilo A.
Clasificación:

El cliente no dejó un comentario.

RACHEL C.
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I'm so impressed with the staff and customer service at this location. I've had the pleasure of having great service from all Uhaul reps within the past 2-3 months. Thanks for everything.

ZULFIKARALI NAJA M.
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El cliente no dejó un comentario.

JOHN A.
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Great service and attitude.

Kelsey W.
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El cliente no dejó un comentario.

Joseph G.
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El cliente no dejó un comentario.

Wesley H.
Clasificación:

Have employees practice CDC guidelines and abide by the governor's mandated requirement of wearing a mask inside commercial establishments.

ALTON H.
Clasificación:

Nothing good service

JURLISA LACENA G.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Patrick R.
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This was the third time I've gone out of my way to rent a U-Haul from these good people... and I'll go back there if the next move warrants it... My experience has been nothing short of fantastic and if I could remember her name (Old Man Syndrome or CRS syndrome), I would say the young lady who helped me with my paperwork was awesome.

YIZHONG S.
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El cliente no dejó un comentario.

JOSE ADRIAN G.
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El cliente no dejó un comentario.

Richard C.
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El cliente no dejó un comentario.

JASMINE F.
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They were very kind and quick to get us in our truck! Highly recommend for a uhaul truck service

ELIAS R.
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Once the truck warmed up it was a hard to steer, i pointed out when it was returned. (maybe just low on power steering fluid)

EVARISTO R.
Clasificación:

El cliente no dejó un comentario.

DAVID N.
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Rosa and the team at Imperial Storage Solutions deserve the highest remarks.

BENNY E.
Clasificación:

El cliente no dejó un comentario.

MADHU KUMAR K.
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The two ladies at the location were very friendly and informative. I would really go back to the same location if I need a U-Haul truck in the future.

NAZIR Y.
Clasificación:

Everything is organized and good customer service and very honest people you can trust thank you

Alan C.
Clasificación:

El cliente no dejó un comentario.

Paul L.
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El cliente no dejó un comentario.

Joselito R.
Clasificación:

Please check your trucks before you give it to your customer because your cruise control is not working. I drove from Texas to California without cruise control . I will never rent any uhaul trucks again.

Kamran M.
Clasificación:

Perfect customer service and friendly staff..

Mohammad S.
Clasificación:

El cliente no dejó un comentario.

Daniel N.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
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Rosa had great energy and was so welcoming. She made the rental process so seamless and stress free. Great customer service my Rosa.

MICHAEL JAMES N.
Clasificación:

Rosa was awesome took care of me and my neeeds

ESTEBAN B.
Clasificación:

El cliente no dejó un comentario.

LOUIS III K.
Clasificación:

Rosa was incredible. I got to meet the owners and they were gracious. I was very impressed with the operation.

ALISA A.
Clasificación:

Just took the truck and said we didn't need to do anything else

Michael B.
Clasificación:

Rosa Gasca was helpful,knowledgeable, and very polite. Return process was exceptional, fast, and convenient. I will be a return client.

TARSHA B.
Clasificación:

Excellent service. Thank you

GARRY O.
Clasificación:

El cliente no dejó un comentario.

Valerie A.
Clasificación:

El cliente no dejó un comentario.

Twayne H.
Clasificación:

El cliente no dejó un comentario.

Janelle M.
Clasificación:

Rosa was quick, efficient, pleasant, and professional.

NORIEL A.
Clasificación:

El cliente no dejó un comentario.

EVELYN FAYE S.
Clasificación:

Nothing

Shakil M.
Clasificación:

Just a compliment bottle of water when it is hot .

Scott G.
Clasificación:

El cliente no dejó un comentario.

MARC ANTHONY Y.
Clasificación:

El cliente no dejó un comentario.

Rosamond M.
Clasificación:

El cliente no dejó un comentario.

DYRIC ANTHONY L.
Clasificación:

Rosa was Courteous and helpful

Marilyn H.
Clasificación:

El cliente no dejó un comentario.

WILLIE R.
Clasificación:

Just hard to find need bigger signs

Chau T.
Clasificación:

The truck was super old and the AC doesn't work. Terrible truck.

Roy F.
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All is good.

Alexian N.
Clasificación:

El cliente no dejó un comentario.

NELSON R.
Clasificación:

El cliente no dejó un comentario.

LATOYA G.
Clasificación:

Scott has excellent customer service and was nice

syed H.
Clasificación:

El cliente no dejó un comentario.

zahid A.
Clasificación:

El cliente no dejó un comentario.

Thomas R.
Clasificación:

The place looks great with all the new building and stuff..great service

MOHAMMED H.
Clasificación:

El cliente no dejó un comentario.

GEORGE P.
Clasificación:

Overall a good experience. Staff was friendly and helpful.

Susan B. | Reservation |
Clasificación:

Teri was extremely helpful and made my rental experience easy.

Maricel P. | Reservation |
Clasificación:

Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Tiana N. | Reservation |
Clasificación:

Very good communication

mohammed h. | Reservation |
Clasificación:

They refused to give me storage what I booked and told me to call uhaul and complain and said they don’t have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

Travis H. | Reservation |
Clasificación:

Very professional employees.

MISTY H. | Overall Experience |
Clasificación:

They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

NICOLE G. | Overall Experience |
Clasificación:

Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

VALERIE R. | Overall Experience |
Clasificación:

Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

ARIEL O. | First Impressions |
Clasificación:

Great service

No se han enviado comentarios para esta ubicación.

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