Customer Reviews for Imperial Storage Solutions
(Distribuidor de U-Haul del vecindario)

1912 comentarios

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 11:30 a. m. - 4:30 p. m.

Servicios en esta ubicación:

Contáctanos

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 11:30 a. m. - 4:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The process was seamless from A - Z.

CONRAD B. 
Clasificación:
5.0

Very satisfy. Thank You U-Hall

HIEU N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE J. 
Clasificación:
1.0

What personnel? No one helped. Had to call in outside help!!

Shawn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan R. 
Clasificación:
5.0

Excellent customer service. Will definitely recommend. Top security provided.

MICHAEL U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Best of the best U-Haul dealer!!

JIMMY RAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISIDORE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

Quick and easy rental and return

JANET H. 
Clasificación:
5.0

Not sure how else to streamline the trailer renting business ! Works fine in my opinion .

NIKOLAS H. 
Clasificación:
5.0

Very nice owner, very helpful.

Larry C. 
Clasificación:
5.0

Excellent experience.

RONNIE S. 
Clasificación:
5.0

Very good experience. The staff were friendly and helpful. I am very satisfied and will definitely recommend this location for your UHaul needs.

Natasha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

Great service

OSCAR T. 
Clasificación:
5.0

Excellent customer service throughout the process, especially from David. I would highly recommend this facility for all truck rental and related needs.

RAZA Y. 
Clasificación:
5.0

Fantastic business and customer focus. Very impressed!

GORDON F. 
Clasificación:
5.0

Friendly staff.

SALAM C. 
Clasificación:
4.0

We had had several days of rain and the pick up location was al little muddy. The check in and check out on the app was a bit problematic, but the staff came to the rescue on check out in the afternoon, so all was good. Thanks to the young man who took care of me.

Larry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIELLE A. 
Clasificación:
5.0

Fast, friendly check in

Brian A. 
Clasificación:
2.0

They give unworking codes and temporary codes Unclear and confusing Self storage cheaper and better

MOHAMMAD A. 
Clasificación:
4.0

After hours drop off. Instructions were complicated but adequate.

Mark C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY VANDURONS N. 
Clasificación:
5.0

The staff was exceptional! Rosa was stellar. Will return.

CHRISTOPHER I. 
Clasificación:
4.0

Just keep up the good work!

ADRIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Excellent customer service.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARELY P. 
Clasificación:
5.0

I tend to rent often AND THIS place was a very friendly, tidy, clean and very helpful. The process was simply and this was my first experience doing it ONLINE! It was very easy to follow the app and understanding (for an old person like me). I told family, I will go back to this place when I need them again. Enjoyed the experience!

Maria W. 
Clasificación:
1.0

The truck had no A/C. The door didn't unlock from the outside on the drivers side. The back gate takes all my strength just to close. There was mud all over the truck when I got it. They told me that it's an old truck that needs to be put down but they haven't done that yet. If I'm get charged the full price I should be able to get a truck that works properly. I was sitting in bumper to bumper traffic for almost 2 hours without A/C in the Texas heat. That is unacceptable!

NUMAIR M. 
Clasificación:
5.0

mat was a very great help

BRITTANY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angeli L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
5.0

The staff member at this location was very helpful and cheerful. In fact, I turned into the storage exit on accident and the staff member helped me maneuver out into the correct entrace.

WILLIE M. 
Clasificación:
5.0

All is great

AMARE E. 
Clasificación:
5.0

Put gravel down or pave the area where trailers are stored

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUMEET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aiquin N. 
Clasificación:
5.0

Extraordinario servicio al cliente

RENEE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kesa C. 
Clasificación:
1.0

i was told i was going to charge only $40 each day for extra and i was charged $299 for two. i will never use u-haul, Thank you!

MUHAMMED O. 
Clasificación:
5.0

Tell them if you're going to be close when they return the rental were to leve the trailer or truck I dint know what to do when I see the store closed or were to leave it

GUILLERMO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

Easy. Convenient drop off options. App was helpful to pick up and drop off.

Elizabeth N. 
Clasificación:
4.0

Great experience except for the muddy area trying to get the key and some of the parking. I know the rain has been crazy so that may have been the cause. Gracias

Sharon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIRO C. 
Clasificación:
5.0

Great experience, would like to see the final receipt but didn't. Great guy and clean environment.

RINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

Great service, the person who check us out when we returned our rental was so friendly and nice. Will defiantly rent here again.

Brenda R. 
Clasificación:
3.0

Cargo trailer I reserved was not there when I arrived, had to get a smaller one. Trailer was dirty and full of broken glass . Had to clean it out before I could use it . Not the best experience this time , usually I don't have these problems.

MATTHEW A. 
Clasificación:
3.0

I was told to leave the keys. I asked if I will get a refund since I paid an extra day. I was told I should. We will see what happens

NICOLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATTA H. 
Clasificación:
5.0

You can't improve perfect!! Just keep on doing what you are doing.

LYNDIA C. 
Clasificación:
5.0

Staff was friendly and truck was super clean and very well maintained.

Marcus E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azfar R. 
Clasificación:
5.0

Very professional and helpful. Return procedure was seamless.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAT L. 
Clasificación:
5.0

Pick up was easy, convenient and efficient. Employees were helpful and pleasant to work with.

JENNIFER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX A. 
Clasificación:
5.0

Great customer service.

RAUL B. 
Clasificación:
5.0

It was a perfect experience

ANN M. 
Clasificación:
1.0

This is not my first time use Uhaul, the post-service and fee charge were horrible. They are third party, not the Uhaul directly location. No paperwork shows I only able to drive the limited mileage and I refuel the gasoline as well. They still charged me double the price... They sent me an email with the new payment and charge it without my signature at all. I gave a callback, their representative was like followed TEXTBOOK. He tries to transfer to the sales team.....that's it. SUPER NOT RECOMMENED this location at all

JIYUN W. 
Clasificación:
1.0

I rented the truck for 2 days and charged me for 4 days. Return my money and immediately.

HESHAM R. 
Clasificación:
5.0

N/a

INDER S. 
Clasificación:
5.0

Excellent overall.

JAVIER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
5.0

Great staff, will use again

MAZEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Staff was friendly and polite and the location is very clean and nice to pick up from. Gracias

Neil K. 
Clasificación:
5.0

I was very pleased to have the service that was provided by the staff - Matthew and David. Matthew was very prompt to assist me with the pick up of my trailer and David was knowledgeable about the motorcycle trailer that I was needing. Thank you. I will be back!

CINDY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGETTE G. 
Clasificación:
5.0

Everything well quite well,start to finish

HANNAH H. 
Clasificación:
5.0

Very courteous and helpful personal. Well go to this location to rent again. Thank you Matthew, the newly hire.

MILFORD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE A. 
Clasificación:
5.0

Super easy return!! Great location and great staff.

JIMMY S. 
Clasificación:
3.0

thanks to the Regional Manager, the outcome of my transaction was satisfactory. however, i cannot possibly return for business. personnel has definitely changed and integrity is number one for me. i hope the regionals can fix what has somehow broken. thank you and i wish you well in business.

KAREN B. 
Clasificación:
5.0

Very positive experience. Zipped in and out both picking up and returning..

timothy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
4.0

good customer service very courteous and able to explain the details of renting a uhaul truck.

NICHOLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
5.0

When I got my truck, it was basically on empty. I left the lot and went and put gas in the truck. I got my contract online when I got home. So, I didn't know the truck should have had 3/8 tank of gas.

DEBORAH L. 
Clasificación:
5.0

I have used this location twice, both times I had a great experience. The check process was simple and fast. You can tell customer service is there first priority.

MARCUS R. 
Clasificación:
5.0

Just keep like that...

LOC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD R. 
Clasificación:
5.0

Thanks Great Service. Easy Pickup and Drop off.

BARRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F.  |  Overall Experience 
Clasificación:
4.0

Teri was extremely helpful and made my rental experience easy.

Susan B. | Reservación
Clasificación:
5.0

Very professional employees.

Travis H. | Reservación
Clasificación:
5.0

Great service

ARIEL O.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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