Customer Reviews for Imperial Storage Solutions
(Distribuidor de U-Haul del vecindario)

1818 comentarios

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 1 p. m. - 4 p. m.

Services at this Location:

Contáctanos

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 1 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
5.0

When I got my truck, it was basically on empty. I left the lot and went and put gas in the truck. I got my contract online when I got home. So, I didn't know the truck should have had 3/8 tank of gas.

DEBORAH L. 
Clasificación:
5.0

I have used this location twice, both times I had a great experience. The check process was simple and fast. You can tell customer service is there first priority.

MARCUS R. 
Clasificación:
5.0

Just keep like that...

LOC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD R. 
Clasificación:
5.0

Thanks Great Service. Easy Pickup and Drop off.

BARRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHADI M. 
Clasificación:
5.0

Nada

Shiraz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFRY M. 
Clasificación:
5.0

The staff was very friendly and did not require customers to wear useless masks. The online precheck-in is great.

James W. 
Clasificación:
5.0

She is very nice

YUN P. 
Clasificación:
5.0

As usual, very friendly, excellent service.. and now with the new facility it is even better...

MIGUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

Great service from reservation to rental return!

CARLITOS B. 
Clasificación:
5.0

The equipment was not filthy but I would not consider it clean.

CARLOS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMASWAMY S. 
Clasificación:
4.0

We had trouble using the app and website when trying to return the truck. Had the owner not been there after hours to help us we would not have been able to return the truck on time.

NICHOLE L. 
Clasificación:
5.0

Friendly and efficient.

DON E. 
Clasificación:
5.0

Can't think of anything.

DANIEL D. 
Clasificación:
5.0

Good people

CLAUDE F. 
Clasificación:
5.0

It was very professional and clean.

REGINALD J. 
Clasificación:
3.0

Didn't expect to pay as much even thought I know there was a Convience fee. But blessed have been able to use this service.

JANTH T. 
Clasificación:
5.0

Second time renting for this location. It is my default place for Uhaul. Excellent customer service.

SAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel M. 
Clasificación:
5.0

The Uhaul facility was fantastic! Convenient, clean and Rosa was very friendly and helpful. We will definitely us this location again if the truck/trailer we need is available. Thanks!!

Gregg S. 
Clasificación:
5.0

N/C

KHALITHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HRISTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM M. 
Clasificación:
5.0

Excellent cargo van clean and ready to go. Easy online registration. After hours drop off was a breeze.

Stephen J. 
Clasificación:
5.0

Very courteous person and very efficient. I had my trailer ready to go in very short order. The trailer was in perfect condition.

WILLIAM B. 
Clasificación:
5.0

Keep like that

LOC N. 
Clasificación:
5.0

Great service.

GREGORY B. 
Clasificación:
5.0

extremely quick and easy. clean facility. very welcoming. great experience.

HAI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN W. 
Clasificación:
5.0

Very friendly staff. Great customer service and on time with the reservation. Thank you guys for making this move easy

GUSTAVO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

Excellent customer service 👏

nancy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STELIOS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
4.0

I really appreciated the woman at drop off. She was kind and friendly. I would rent again based on my interaction with her.

Sharmia J. 
Clasificación:
1.0

There was a leak in the box and caused my bed and dresser wet! The individual saw this and nothing was done! My furniture is ruined!

Joe M. 
Clasificación:
1.0

I asked about after drop off hour but didn't say I would be drop off at night. Next day, I was charged double. Only got the contract sent to me after I signed the small screen.

TRINH P. 
Clasificación:
5.0

Excellent customer service. Rosa was wonderful and helpful

JOE P. 
Clasificación:
5.0

Excellent service, I would definitely recommend this location !

DOUGLAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bilal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G.  |  Overall Experience 
Clasificación:
3.0

If you rent for 7 days and only have it for six don't bill for 7 days. If I schedule my pickup 20 miles from home don't send me 45 miles away to do the pickup. Scheduled the return at one place and 5 days into the rental you changed my return place.

Brittany R. 
Clasificación:
5.0

The truck rode horribly! Very bouncy!

RANDALL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
5.0

All went well, but no contact pickup took twenty minutes to secure truck and I started the process at the designated pickup time of 9:00. I had 3 hrs and 40 min for rental, due to check in time. I would have liked the clock to start when access is granted.

Marc M. 
Clasificación:
5.0

Trailers need to be checked. The one I rented, leaked water resulting in the loss of items.

Celeste Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F.  |  Overall Experience 
Clasificación:
5.0

With a family member at home with bone marrow cancer, during this pandemic, clean rentals are so important when moving items for delicate family members. We have used this rental place before and always had great service. Moving back to the area, we were so happy to see the growth the entire place has underwent. Wish we knew of the virtual mail services before, as we just got a virtual mail box for business. Also, first time renting a cargo van and happy with the condition. Will rebook a cargo van again soon! Gracias

ANTHONY B. 
Clasificación:
5.0

I had a wonderful experience in checking in and checking out. Very friendly and they were responsive to any questions and/or comments we may have had. We have used this location in the past and we will definitely come back for any other needs we may have in the future.

ELAINE M. 
Clasificación:
5.0

Great experience and outstanding service

Curtis B. 
Clasificación:
5.0

I will never get another Uhaul from anywhere but this location. I was treated more than fairly and with a smile the entire time. Thank you for the great service!!!!

JASON L. 
Clasificación:
1.0

I only give this review because my first reservation location was NOT OPEN and the site mentioned above was uHaul's way to fix their screw up. I won't trust uHaul with my business anytime soon (and they could care less). They wasted my time, destroyed my trust and definitely screwed up anything close to a e-checkin/e-checkout experience. Zero future business from me.

stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard K. 
Clasificación:
3.0

Beware I charged me for insurance after i specifically requested NO insurance on the vehicle. The representative didn't send me a copy of the invoice until the day after i returned my rental. Then said there was nothing they could do. Double check your rental agreement!

KENEISHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

To make reservation I gave them my AMX card. Upon return same day they processed my VISA card for charge. Next day found they charged my AMX instead of my VISA. I called to discus the 1st employee (Rosa Gasca) had a very bad attituded and hang up on me. I called again another person name Sade answered with a worst attitude towards customers. The store should have never asked me for another credit card and run a transaction. When I called both women were acting like it was not a big deal to charge me without letting me know which card they were going to charge. I am so besides my self on this issue and I demand an apology. They need to recognized that is totally unprofessional and they attituded is way off the chart. I am going to also dispute these charges with AMX.

MAMDOUH FAWZY A. 
Clasificación:
1.0

I had a problem with the truck. The odometer was not working properly. I used the truck between two locations which are 8-10 minutes away. They charged 100+ miles. They need to inspect the truck but they are not accepting the problem, instead, they treated me as I am lying. If a responsible representative, if there is any, can drive 1-mile they can see the problem, but they prefer not to. Be careful with the mileage if you rent a truck from this location. And, I especially warn you when they offer the truck with an Arizona plate ending with 35.

ABDULRASIT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEKAR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo A. 
Clasificación:
5.0

I'm so impressed with the staff and customer service at this location. I've had the pleasure of having great service from all Uhaul reps within the past 2-3 months. Thanks for everything.

RACHEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZULFIKARALI NAJA M. 
Clasificación:
5.0

Great service and attitude.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
4.0

Have employees practice CDC guidelines and abide by the governor's mandated requirement of wearing a mask inside commercial establishments.

Wesley H. 
Clasificación:
5.0

Nothing good service

ALTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JURLISA LACENA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

This was the third time I've gone out of my way to rent a U-Haul from these good people... and I'll go back there if the next move warrants it... My experience has been nothing short of fantastic and if I could remember her name (Old Man Syndrome or CRS syndrome), I would say the young lady who helped me with my paperwork was awesome.

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YIZHONG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE ADRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

They were very kind and quick to get us in our truck! Highly recommend for a uhaul truck service

JASMINE F. 
Clasificación:
4.0

Once the truck warmed up it was a hard to steer, i pointed out when it was returned. (maybe just low on power steering fluid)

ELIAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVARISTO R. 
Clasificación:
5.0

Rosa and the team at Imperial Storage Solutions deserve the highest remarks.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNY E. 
Clasificación:
5.0

The two ladies at the location were very friendly and informative. I would really go back to the same location if I need a U-Haul truck in the future.

MADHU KUMAR K. 
Clasificación:
5.0

Everything is organized and good customer service and very honest people you can trust thank you

NAZIR Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
2.0

Please check your trucks before you give it to your customer because your cruise control is not working. I drove from Texas to California without cruise control . I will never rent any uhaul trucks again.

Joselito R. 
Clasificación:
5.0

Perfect customer service and friendly staff..

Kamran M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

Rosa had great energy and was so welcoming. She made the rental process so seamless and stress free. Great customer service my Rosa.

MICHAEL C. 
Clasificación:
5.0

Rosa was awesome took care of me and my neeeds

MICHAEL JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN B. 
Clasificación:
5.0

Rosa was incredible. I got to meet the owners and they were gracious. I was very impressed with the operation.

LOUIS III K. 
Clasificación:
3.0

Just took the truck and said we didn't need to do anything else

ALISA A. 
Clasificación:
5.0

Rosa Gasca was helpful,knowledgeable, and very polite. Return process was exceptional, fast, and convenient. I will be a return client.

Michael B. 
Clasificación:
5.0

Excellent service. Thank you

TARSHA B. 
Clasificación:
4.0

Teri was extremely helpful and made my rental experience easy.

Susan B. | Reservación
Clasificación:
4.0

Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Maricel P. | Reservación
Clasificación:
5.0

Very good communication

Tiana N. | Reservación
Clasificación:
1.0

They refused to give me storage what I booked and told me to call uhaul and complain and said they don't have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

mohammed h. | Reservación
Clasificación:
5.0

Very professional employees.

Travis H. | Reservación
Clasificación:
3.0

They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

MISTY H.  |  Overall Experience 
Clasificación:
5.0

Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

NICOLE G.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

VALERIE R.  |  Overall Experience 
Clasificación:
5.0

Great service

ARIEL O.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba