Customer Reviews for Imperial Self Storage
(U-Haul Neighborhood Dealer)

125 reviews

6645 US Hwy 61/67   Imperial, MO 63052

(636) 467-2508

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(636) 467-2508

6645 US Hwy 61/67
Imperial, MO 63052

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Carrell 
Rating:
3.0

Customer did not leave a comment.

Larry Otis 
Rating:
5.0

Customer did not leave a comment.

Joel Barton 
Rating:
5.0

Customer did not leave a comment.

Mike Graham 
Rating:
5.0

Customer did not leave a comment.

JASON DIETIKER 
Rating:
5.0

Customer did not leave a comment.

Daniel Saale 
Rating:
5.0

The young lady was very friendly and helpful.

Dan Reilly 
Rating:
5.0

Thank you !

Maria Waddell 
Rating:
4.0

Customer did not leave a comment.

Dawn Millheiser 
Rating:
5.0

Customer did not leave a comment.

Joseph Koch 
Rating:
4.0

Overall good experience and good service. Only "even better if" is if the location had a larger selection of trailers to choose from, however, this may be a result of me booking my reservation late.

Jeffrey Stoll 
Rating:
5.0

No improvement needed. Staff was polite & professional. Equipment was clean. Maybe advertise a veteran discount?

Clinton Odell 
Rating:
3.0

Customer did not leave a comment.

Andrew Hill 
Rating:
3.0

Customer did not leave a comment.

Kabir Houston 
Rating:
5.0

Customer did not leave a comment.

Jeff Seger 
Rating:
4.0

Customer did not leave a comment.

Diane Schultheis 
Rating:
5.0

Megan was awesome

Janice Witbart 
Rating:
1.0

I have never had a successful rental from there. I have to drive way out of my way to A to Z auto on Watson to rent smoothly. I set it all up online before I showed up to the location. That said they opened at 9 am. I spent 45 min trying to get my Mobil check in to work because my cell phone wasn’t working at there location. I would drive not even 1 min away and my phone had great service. When I returned truck at 2 no one was there again.

Mike Schmitt 
Rating:
4.0

Customer did not leave a comment.

jeff price 
Rating:
5.0

Customer did not leave a comment.

JOAN NORRENBERNS 
Rating:
5.0

Very personable help. Fast and reasonable.

david gleason 
Rating:
5.0

Excellent customer service

sherrie wilmin 
Rating:
1.0

Terrible location. Extremely dangerous. Requires multiple lanes of traffic to be blocked to return trailers. Not helpful representatives, they over charged me even though the contract and receipt both showed I shouldn't be charged. Refused to help, so I had to open a dispute with AMEX to rectify the problem. AMEX dispute has already been accepted because my proof of UHauls errors were so blatantly obvious. The "area manager" won't answer his phone nor return calls. This location is dangerous and incompetent.

Lane Singleton 
Rating:
3.0

Everyone was out to lunch when we arrived to drop off the truck which isn't an issue but the internet is spotty in this area so it took awhile to get the truck checked in.

Lenay Talbert 
Rating:
5.0

Customer did not leave a comment.

Randolph Robnett 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
5.0

Customer did not leave a comment.

Travis Cape 
Rating:
5.0

Nothing at this . We love our customer service person also. Kathie was very very helpful. Awesome

ARTHUR BENNET 
Rating:
5.0

Kate was fantastic and wonderful to work with

Bryan Hickman 
Rating:
5.0

Customer did not leave a comment.

Margaret Milster 
Rating:
5.0

Very friendly and helpful

Norwin Iden 
Rating:
5.0

Customer did not leave a comment.

Roger Coombs 
Rating:
5.0

Very helpful and easy to work with!!

Dennis Mattison 
Rating:
5.0

Customer did not leave a comment.

Andrew Beck 
Rating:
3.0

Get rid of those door locks upon pickup. They truly are a pain in the butt

scott hunter 
Rating:
5.0

Customer did not leave a comment.

Shannob Beckley 
Rating:
3.0

Customer did not leave a comment.

Timothy McMahan 
Rating:
5.0

This location was easily accessed and clean. However uhaul overall was not a great experience. I had reserved one for 730 am and when I went to pickup it said it's not available until 10 am. I had people waiting. Then had to reserve this one on the fly and put me way behind for the day.

Ryan Welty 
Rating:
1.0

There's no cell service to self check out with.

Sydnee Woodruff 
Rating:
1.0

Educate employees on proper hitch attachments and proper hitch installment

June Pottgen 
Rating:
5.0

#1 U-Haul Dealer in the area

Christine Pulliam 
Rating:
3.0

Customer did not leave a comment.

Aidas Masiulis 
Rating:
3.0

confusing on where to park, process was fine

Jennifer Poppe 
Rating:
3.0

Zero customer service. My daughter left a toy in the cab and I could not get anyone to answer the phone to see if it was found. Eventually talked to a remote call center but never heard back. Would never rent from this center again.

Aaron Mossman 
Rating:
1.0

Having a woman deal w hooking up the trailer ended up with the trailer popping off the ball. She was unable to connect the 2 inch ball so she went to a smaller ball on the hitch then when we hit a bump in the highway it popped off leaving the trailer looses to ram into my truck bumper until we were able to pull off the highway.

CAROLYN WENZEL 
Rating:
5.0

Customer did not leave a comment.

Tom Evans 
Rating:
5.0

Customer did not leave a comment.

MARK WESTMORELAND 
Rating:
3.0

Sits on busy road and depending on traffic level its hard to maneuver picking up and dropping off a trailer. Trailers are just shy of street shoulder on outside of fence.

AMANDA DOCKERY 
Rating:
3.0

We waited an hour to get the keys (Sunday pickup). When I booked, I asked the agent to give me step by step instructions. She suggested I could call her after hours answering service and they would relay the message.The answering service never picked up. After MANY calls to any U-Haul number we could find, we were told we could get a truck at another location, not convient at all.After an hour the "error" was corrected.Not impressed with customer service or u haul app

Jeanie sommers 
Rating:
5.0

Great friendly staff. Very helpful.

BRYAN ECKLES 
Rating:
5.0

Customer did not leave a comment.

PAUL LOVELACE 
Rating:
3.0

Better Internet to actually do the mobile transaction!!

Patrick Nichols 
Rating:
5.0

Truck was not in good condition... aside from the physical damage, it was not running well. I don't think it was a local truck and hadn't been at that location long though.

RACHEL BRENNER 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY FALKENBURY 
Rating:
5.0

The lady at the front desk was very helpful and courteous. Will definitely use them again if I need to rent a uhaul.

MICHAEL GLIDEWELL 
Rating:
5.0

Customer did not leave a comment.

GARY DAVIS 
Rating:
1.0

Absolutely terrible experience. They closed the office without informing me

Ben Allen 
Rating:
4.0

Once we got past the online self check in process (was our first time), it was ok.

Lester Bradshaw 
Rating:
4.0

Customer did not leave a comment.

JONATHAN SUHRE 
Rating:
5.0

The staff had a large pipe wrench that we needed to tighten our towing ball, very helpful

Brian Kamajian 
Rating:
5.0

Customer did not leave a comment.

JERRY WHALEN 
Rating:
4.0

It was not easy getting someone to answer the phone originally but once I made contact everything went smoothly.

AL BARBAGALLO 
Rating:
5.0

Easy return and very welcoming.

Lindsay Miller 
Rating:
3.0

Next time if a uhaul isn't available at a location make sure to give a notification when setting up the rental. I had to drive half way across the county and it delayed our move by an hour

Dylan Miller 
Rating:
5.0

Customer did not leave a comment.

ABBY ROMINE 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GEER 
Rating:
5.0

Customer did not leave a comment.

Ronald Marshall 
Rating:
3.0

The location for pick up and drop off of the trailer is on a shoulder of a busy highway 61/67. Very scary for trying to hook up or unhook.

Barbara Schilling 
Rating:
5.0

Nothing it was great.

WILLIAM PORTIS 
Rating:
5.0

Customer did not leave a comment.

Verlon White 
Rating:
5.0

Our experience was great and we will be renting from there again!

Rebecca Savant 
Rating:
5.0

Tina was very helpful, efficient and professional. The office was clean and practiced social destining. Thanks again, Mike S.

MICHAEL SILVA 
Rating:
5.0

Customer did not leave a comment.

JESSE LUPER 
Rating:
5.0

I sincerely appreacte the ease and confidence of using this location. Tina was able to assist us with extending our contract when our move was not going well and made me feel comfortable.

CORBET MITCHELL 
Rating:
5.0

Great customer service

CHRISTINE PULLIAM 
Rating:
4.0

The service at the location was awesome, the truck was clean and didn't smell funny. Seemed well maintained for having over 100k mileage. Returned after hours and the online process was SLOW! Couldn't get the website to recognize my location for about 30 minutes. I was ready to just throw the keys in the drop box with a note. Then the app started working and it took a while. I dont know if the servers were slow or if the cell service was bad but it took WAY longer than it should have.

Phil Howard 
Rating:
5.0

Customer did not leave a comment.

Adam Mayfield 
Rating:
5.0

This place was so awesome and very helpful! Understanding, kind, informative. Thank you again!

Cassidy Eastabrook 
Rating:
5.0

Customer did not leave a comment.

Jamie Steele 
Rating:
5.0

Customer did not leave a comment.

Ryan Sack 
Rating:
5.0

Customer did not leave a comment.

Brett Martin 
Rating:
5.0

nothing the lady was very good at her job

rick whelan 
Rating:
4.0

Customer did not leave a comment.

Stephan Sitzes 
Rating:
1.0

Employee cursed me out and refused to help me what so ever. She continued to curse at me and appeared to be under the influence.

Roger Knight 
Rating:
5.0

They told us when the tow dolly was returned that the pick up location should not have charged us the $33.15. Very convenient location and staff.

Tim Westerhold 
Rating:
5.0

Customer did not leave a comment.

Christel Smith 
Rating:
3.0

Make the check-in from cell phone an easier process. Customer Service was difficult to speak with. The whole ordeal took 45 minutes, which put me behind on time to pick up the truck. When I called to extend the time an hour, customer service wanted to charge me an extra day. Eventually they claimed they would allow extra time, at no charge, but I was billed extra anyway.

Amanda Clark 
Rating:
5.0

The van's floor board wasn't clean and it smelled.

Mandie Swart 
Rating:
3.0

Customer did not leave a comment.

Keith Castens 
Rating:
5.0

Great friendly service

James Cheatham 
Rating:
5.0

Customer did not leave a comment.

Dominic Parolin 
Rating:
5.0

Nothing. Everthing was perfect.

Sandra Cone 
Rating:
5.0

Customer did not leave a comment.

Marcelline Mestdagh 
Rating:
5.0

Megan was a great help with this rental. I would and will suggest U-haul and this store for Jefferson County peeps to rent through!

Teresa Brady 
Rating:
4.0

Very smooth transaction. The only negative was that it took them a while to respond to me when I brought the trailer back.

Mike Kelley 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Garrett 
Rating:
5.0

The herculaneum no location where I signed up gave me some misinformation. They weren't as professional.

Barb Garrett 
Rating:
1.0

The staff at this location is extremely unproffesional and unorganized. They failed to contact me and let me know that we forgot our ID's with them, which held up the closing process of selling and buying my homes. They were not present at the location until 1/2 late on friday, 7/19. We returned the truck at 5:30 on Friday 7/19 and she did not actually check it in until after 11am on 7/20. Which, I had to call and remind her to complete this task.

Emily LeGrand 
Rating:
4.0

Customer did not leave a comment.

debra mccarthy 
Rating:
4.0

Customer did not leave a comment.

Jamie Mullin 
No reviews have been submitted for this location.

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