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Hakju Ji
Customer Reviews for Imperial Beach Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Elizabeth PeralesI was forced to return the truck to this location which automatically made me double my milage. When I originally set up this up online I was told that I didn't have to pick a drop off location. When I called to ask why that happened I wasn't given much assistance or any good reasoning. Apparently, I was also being charged as if my rental was for 2 days. Ended up spending almost the complete total of a two day rental thanks to these issues. On top of that i originally set the rental for 5 hours under the 24/7 pick up service and was only given 4 hours time when I did pick up. Seems like it's all a ploy to make sure the charges are doubled. I've always used uhaul for moves and I think this is the last time. Not worth the money or the hassle. Super disappointed. I was charged twice the original online quote when I set up this rental a week ago.
TIARRA SCOTTEverything is excellent customer service amazing can responding any questions very nice
Gustavo RamirezPicked up my rental truck and drove a total of 4 miles and was changed for 2 gallons of gas. I can’t believe that a 10 foot truck used 2 gallons of gas when I only put 4 miles on it. A rental truck that gets 2 mikes to the gallon is a ripoff. Never again will a rent a truck from this location or from uhaul.
Fausto MarisyI was told it wasn’t a drop off location. The worker took my keys but only after seeing my contract with there location.
Keri WohlfordTaking those pictures on your app is so hard.
Jeannette De JesusLocation is great clean truck but the lady that help me was very rude
Maria HernandezGreat friendly service.
JENNIFER VALDEZTruck was very dirty Inside and outside Mirrors were filthy dirty Hard times seeing
Roger RivasGas Hog vehicles is the only problem!
JAMES HOLLOWAY