Customer Reviews for Impact Auto Diesel Services
(U-Haul Neighborhood Dealer)

31 reviews

8511 Ih-10 E Lot 2   Converse, TX 78109

(210) 319-5972

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 319-5972

8511 Ih-10 E Lot 2
Converse, TX 78109

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
1.0

Stop putting your customers in danger by renting them vehicles that aren't able to pass inspection. My vehicle had 2 bad tires: one without tread and the other had the metal threading literally coming out of the tires. The brakes were bad as well. I had to drive 20mph and take alternate routes to avoid driving on the highway just to stay safe. I even called for roadside assistance only to be left on hold and NEVER responded to. THIS RENTAL WAS NOT WORTH MY KID NOR MY LIFE!!!

Crystal P. 
Rating:
5.0

Great Customer service!!

Cruz O. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Andrew J N. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
1.0

Customer did not leave a comment.

Eduardo V. 
Rating:
2.0

Agent 1 hour late,transaction completed only by text.

Thomas H. 
Rating:
5.0

Very attentive and helpful. Impressed.

RIGOBERTO B. 
Rating:
3.0

You can not screw up my reservation twice, for a start. And then you send me far out of my way to Converse to correct your twice- over blunder. And the “scheduling mngr” was rude and knew nothing about customer service.

AARON W. 
Rating:
3.0

Make sure the unit is clean for the next customer

Terri U. 
Rating:
1.0

Personnel at location have no knowledge or understanding of the UHaul rental process. I was told to leave without signing any forms or receiving the rental contract. This created issues when I turned in the trailer and could have created significant issues if I had been stopped by the police. I am very unhappy with this rental experience!

Wesley H. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

he took the key and said bye

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Christopher Z. 
Rating:
3.0

It was too confusing and took too long to pick up. Then I was overcharged and am still waiting for my $16 refund. I won't be using this location anymore.

Ethel W. 
Rating:
5.0

List the average mpg of the vehicle for city and hwy use. It helps a lot more for trip planning.

Tristan M. 
Rating:
3.0

Very difficult to find, not visible from the highway or roads.

christopher H. 
Rating:
3.0

Customer did not leave a comment.

carlos L. 
Rating:
4.0

Difficult to find as there are no proper signs posted.

MEHDI I. 
Rating:
1.0

They close the gates early. I almost had my car locked in. They guy who was there hurried me out so he could lock up. So I didn't check in the truck

Daniel H. 
Rating:
2.0

The uhaul website said they closed at 600pm...our appt was 530pm, got there and gate was locked.

Alton M. 
Rating:
2.0

Drop off time was set for 10a. I get there, location is closed with the gate locked. Another person was there for pick up. He called the number on the gate but got no answer. I waited approx 30 mins then left. I came back around 2p. The location was open but the guy there was more interested in working on a truck than to help me. He didnt speak English and motioned me to park the truck "over there". When I showed him I also had a trailer he motioned where to back the trailer. There wasn't enough space for me to back up so I parked along the fence line. All in all, not a pleasant experience.

Orlando M. 
Rating:
3.0

I cannot recommend at this time as the place is down a dirt road and doesn't open until 10 am. Any equipment required to be dropped off before 10 am will get charged an extra day due to the nature of the system not allowing that kind of change. I dropped my equipment on Sunday and was unable to use the internet application as the app would not recognize my location even with all location services turned on.

Delton E. 
Rating:
3.0

I cannot recommend at this time as the place is down a dirt road and doesn't open until 10 am. Any equipment required to be dropped off before 10 am will get charged an extra day due to the nature of the system not allowing that kind of change. I dropped my equipment on Sunday and was unable to use the internet application as the app would not recognize my location even with all location services turned on.

Delton E. 
Rating:
4.0

The address was hard to find other than that amazing service

ryan M. 
Rating:
3.0

Very hard to find if your not familiar with the area. Dropped off about 4:00pm and they were already gone for the day. Basically had to unhitch by myself

Stewart B. 
Rating:
2.0

Location for drop off was extremely hard to find. Phones kept a constant busy signal. I was unable to close out my contract until the next day due to phone lines being busy and personnel not being on site.

ALICIA THERESA C. 
Rating:
2.0

Truck had no gas, brakes were bad, the owner did not drive the truck up to us, the space was too small for us to drive it off the lot we ended clipping the truck next to us, we received no paperwork once we picked up the truck. In essence I never rent from this location again

Vincent S. 
Rating:
5.0

Get real directions, do not rely on Google to get you there

Dean C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
No reviews have been submitted for this location.

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