My rental was overbook, the girl working the desk tried to get me to get a bigger truck and pay more money. I waited 30 min to get a truck the size I needed then it did not have gas in it, so that push my wait time even longer. The people who work there are not professional and do not speak English properly.Jerporshay R.
Customer Reviews for Imela Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff was very nice, but they were not ready for us. We had reserved, along with the truck, 2 different dollys and 24 furniture pads. None of them were available to pick up with the truck. They sincerely apologized and sent us to another location, which only had one of the dollys we needed. The other location was very busy and it took close to an hour to get what we had ordered and had expected to get with the truck. We were traveling to Florida and we found out as we entered the state that the air conditioning didn't work. If was a very hot day, upper 80's, so it made for a very uncomfortable ride. Also, the service light came on. My husband watched all the gauges to make sure temperature, oil and such were okay. Luckily the truck made it to the destination just fine. It was a Sunday and we were meeting movers, so stopping to have someone look at the truck would have been hard.Karla F.
The place was extremely hard to find not only that I waited for 40 minutes because the lock box that had the keys in it wouldn't unlock then it wasn't even in that box it was in a different box. Also the truck sound like it was going to break down and lastly they charged me for a Furniture dolly that they didn't even have and with all of that happening it was pouring down raining it was the worst experience ever and with all that inconvenience I didn't get a discount or anything they charged me full price for horrible service.Anaya W.
Originally slated to return to Clyburn Motorsports but had to return here. Clyburn had all gates closed and we had nowhere to leave the trailer other than in the street. We elected to return to Imela, Inc. that was a mile or so away. Well lit and gates open.Tonya H.
El cliente no dejó un comentario.ADEBIMPE A.