I reserved a van and there was NO van at the location. I had to choice but to take a small cube truck (9' height) and pay the higher mileage rate. Other than that, the rental was fineJerrold S.
Customer Reviews for Imbaba Station Inc 1
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ERKWIN R.
Pictures of damagesJuan G.
Easy and friendly drop off.Benjamin G.
El cliente no dejó un comentario.Mauricio V.
This was the easiest experience yet and appreciated itJames H.
Clean the trucks and I emailed about why I was charged for 2 rental periods but didn't get a response from themKC L.
The person in charge of pick up did not give much info or confidence on the service. The furniture blankets that we ordered ahead of time were not provided in the truck.Kyle B.
El cliente no dejó un comentario.Eugene K.
I only drove 6 miles, but I have been charged $30 for the gas.gaoling L.
El cliente no dejó un comentario.DOMENICK C.
El cliente no dejó un comentario.Haseeb M.
The attendant was extremely nice and professional.MELANIE D.
El cliente no dejó un comentario.MARTIN K.
El cliente no dejó un comentario.Peter E.
Excellent service, super quick pickupJuan I.
The website was maintenance When I picked my truck. So I had to wait like an hour to get my vehicle, which almost made me not be able to move to the new apartment on time. The guy in the front desk was friendly and nice, although he could not fix the website problem.ZHUJUN L.
El cliente no dejó un comentario.MARVAJIAQI S.
El cliente no dejó un comentario.na P.
Painless process Start to finish.Aaron F.
Great customer service. Odd location but worthy for LIC. Always quick & easy.Aaron F.
no need for any more improvement this local is great and the staff is fantasticSANJEEVR M.
El cliente no dejó un comentario.Genesis D.
El cliente no dejó un comentario.Francisco C.
El cliente no dejó un comentario.Eric F.
Great customer service, quick and easy checkout and pick up. Thank you!!!Jaime R.
I felt really nervous getting my truck from a gas station and not a branded location. The attendant got an error when checking me out and insisted that I was the reason for it until he got it figured it out. Because he was also responsible for maintaining the gas station, he couldn't show me the truck or tell me anything about it. If I had any other option, I'd likely avoid repeating this experience, though everything fortunately ended up working out for me.Michael D.
El cliente no dejó un comentario.ALISSAAMBER H.
There was barely any gas in the van when I picked it up, and the gas tank was blinking empty. I filled it up as the Uhaul representative also the gas station cashier/representative, and I paid him directly for the gas as I got the sign to pay the cashier inside. I think it is very unprofessional that he has access to gas but didn't fill up the tank, and it delayed my pickup as I had to wait to fill up gas first. And you don't get any money back when you refill it more than you found it. Uhaul should make sure that it's full so there aren't any issues as I felt that this was unfair and unprofessional.Nana A.
Hard to find as it is in a gas station. Better signage needed. Also construction made it necessary for us to get the workers to move equipement before we could get the truck out. That should have been addressed before we came.Rita A.
Give the first 15 miles free to get out the neighborhood. Gracias.BIBIF A.
El cliente no dejó un comentario.Jay P.
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.JI SOO C.
Pickup The phone 1 h on hold it so sad and unbelievable ðŸ˜¢ For the rest Kob well Crafted Yes YeahROBERTC L.
El cliente no dejó un comentario.DANIELTAMASHIRO F.
I really enjoyed and very good coustamer servicesTOEAUNG S.
Indicate to complete damage inspection at pick up timeJASON C.
U-haul needs to lower the daily insurance price. $25 a day is outrageous! $25 plus tax a day, for 30 days, is nearly $900. $900 a month for insurance? That's ridiculous! Who pays $900 a month for insurance? That's like paying another rent for a residence! They really need to lower their insurance price because people are going to start doing the math and realizing that they are paying way too much for vehicle that's not even theirs! Nobody would ever pay that much money on their own car insurance, they shouldn't have to pay that much for a U-Haul rental, especially when you as a business are doing far better financially than the majority of the people in this world, you can afford it! You definitely afford lowering the prices, it's not going to hurt you that much financially!FRANCESCOD S.
It is a bit confusing where to Park or leave keys but the gas station staff was able to help direct us when we directly asked.Samuel A.
El cliente no dejó un comentario.FRANKLYN R.
The right rear red light was outBernd S.
I had declined safemove damage protection but when I got the receipt I saw the person added it without my consentRafael G.
El cliente no dejó un comentario.almir G.
Extended my reservation easily and was very helpful. Would recommend to everyone. 5 stars!DOROTHEAJ F.
This is the best U Haul location I have ever used. Great ownership and very easy to work with.Scott G.
El cliente no dejó un comentario.Marcin N.
El cliente no dejó un comentario.SARAHW O.
The clerk (and I believe owner) was an absolute delight! I would use him again, no questions asked.Miranda G.
Agent was polite and answered my concerns. The UHaul is colocated with a Dunkin Donuts, therefore it was congested. Regardless of congestion, I needed a 10 ft truck.STEPHEN M.
I returned the rental and the clerk stole from me by over charging. He falsified the receipt and told the bill was created by uhaul and that its my right to call customer service and demand my money back. Fraud and a thief looking to cause me sickness over my own money because I went and did business with uhaul.GERTRUDECANGELOR J.
El cliente no dejó un comentario.THIBAUTBINH N.
The alignment on the rental truck was trash making driving this vehicle dangerous. It's a shame that you allow this hot piece of garbage to take the road. Anything for a buck, right? I will not recommend anyone to rent from this company. Picking up the truck was easy and the "clerk" was accommodating and easy to deal with.Michael W.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.WENDYE B.
Horrible experience, I had the same issue twice in 48 hours. I reserved a 10 inch both days and I go to pick it up and there is no truck available. Meanwhile my movers are waiting and im paying for them!! Horrible. Never using uhaul again so unreliable. I called their 1800 number nobody would pick up to help. I reserved a new truck at a nearby location, i go there and no truck again. What kind of dinosaur tech are you using you cant even track your own inventory. Never againLouiza L.
El cliente no dejó un comentario.Sunyoung R.
El cliente no dejó un comentario.Kitti S.
The man at the rental desk was friendly and professionalHannah R.
Everything went well! The employee was helpful and he set me up in less than 5 minutes. I would definitely recommend this location.Mladen R.
El cliente no dejó un comentario.Hesam S.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Carlos M.
I had a reservation for 8am and the worker didn't not arrive until 9:30am without any apology for the inconvenience of being told multiple times that he was â€œfive minutes awayâ€. Completely ridiculous.Daniela F.
El cliente no dejó un comentario.Jorge D.
The guy from Adamba station in Long Island city charge me for 3 periods of renting because he was too lazy to take my returning on time at the morning . He charge me for another day instead for 2 days I drop off keys at 7:50 am 10 min before ma deadline and he did return on 6:10 Pm same day . My rent was from Saturday morning from 8 am for 2 days. Be careful!Lukasz K.
El cliente no dejó un comentario.Yerika W.
Quick, efficient, and reasonably priced!STEVIE G.
El cliente no dejó un comentario.Sil D.
El cliente no dejó un comentario.EARLLAMBERT C.
El cliente no dejó un comentario.Vincent M.
Everything was goodZoya P.
Love these guys and that they are so close ... they do a great job and the rental $ is cheap !!Sarah O.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Monique C.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.GRZEGORZ S.
El cliente no dejó un comentario.MA M.
Always very accommodating!!REMO S.
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.Brandon B.
Make it clear that 24/7 self-service is NOT available. I had a reservation for early in the morning but when I tried to get the vehicle, the truck was not ready for mobile pick-up was told when I arrived that I needed to wait a couple of hours for the "U-Haul guy" to come in.Brian J.
Very convenient and great serviceWilliam C.
El cliente no dejó un comentario.SEARS C.
El cliente no dejó un comentario.Oswaldo J.
Car was filthy including used cigarettes on floorHannah C.
Was told upon arrival for my 7pm reservation that they were closed. Why was I allowed to make a reservation an hour past the losing time?! This is after having to switch pickup locations due to lack of availability and not being compensated for the extra mileage.CATALINA P.
I left the truck with the same amount of gas when I took it as I pumped more gas right before returning it. I had the insurance so I don't understand why they were charging me $150 as I had no fault at all in the incident. I was charged other fees when I got the truck in the morning and others later on the day that are pending in my card that I also do not understand. I also don't understand the â€œother chargesâ€ as I paid separately at woodside as well. I do not agree with the $150 and other charges (including different transactions and gas). I mentioned to the uhaul representante in the morning that the fuel was in that level and I have a picture of it. I also don't have to pay $150. It should be covered by the insurance that was paid. When I returned the truck I asked the other uhaul representative and he mentioned that the fuel was ok. The truck was parked by the gas station in front of the gas pump. Of course I'd put more if necessary. But the level of fuel was showing the same to me!EDUARDOFERREIRA P.
There were uhaul rentals closer to my house but I chose this one based on the great reviews over the closer one. They system was down when I got there but the customer service was amazing. When I eventually move out of the area I will very likely use the same service.David R.
El cliente no dejó un comentario.Julio B.
Perfect advice from the person who helped me.. Kind person who received me when I returned the car.. Everything was fantastic!MARIA M.
El cliente no dejó un comentario.BETSY R.
El cliente no dejó un comentario.BRYAN D.
El cliente no dejó un comentario.Saurabh M.
Best service!Rolando Luis E.
El cliente no dejó un comentario.Penina G.
The person was rude and unhelpful. The truck was dirty, had a hole in the side of it and when I opened the back I got saw dust in my eyes due to whoever had it last not cleaning it out and the location not cleaning it before giving it to me.Aniessa S.
More organized and more specific about charges.Khandoker R.
El cliente no dejó un comentario.TODD T.