Comentarios del cliente para Imart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Imart

Grado total:

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lee A. en

Grado:

It was over priced from the internet and was told I was only paying 218 than got charged 318 they didn’t say there was a holding fee s

David W. en

Grado:

El cliente no dejó un comentario.

Larry J. en

Grado:

El cliente no dejó un comentario.

Diego M. en

Grado:

Don’t make pickup process complicated, person that was chatting during my virtual confirmation was very unhelpful. Also, don’t try to overcharge, hire helpful honest workers.

james M. en

Grado:

El cliente no dejó un comentario.

Wayne B. en

Grado:

El cliente no dejó un comentario.

Phillip W. en

Grado:

The location was in a liquor store that needed a good cleaning. I realize the weather prior to my rental was not conducive to a neat store but the floors were dirty and sticky. When I picked up the truck the store's printer was not functioning so the paperwork was transmitted to my e-mail address. I asked which truck was 'mine' and he essentially said, "Look for the number near the front of the truck." I couldn't find any numbers that matched the key ring so I took the truck that opened with the key. Unfortunately I could not open the paperwork, but that is not your concern. Still paper in the hand would have been better. When I returned the truck the store clerk (not the same one who checked me out) had difficulties calculating the charges. I photographed the odometer at pickup and return and there was 30 miles different. She initially charged me for 60 miles of travel. She gladly made the correction, but the error should not have been made in the first place.

David Q. en

Grado:

Protective moving pads ordered online were not in the truck. Uhaul location told me to go to a different uhaul location to get them if I wanted them. So much for the uhaul guarantees. Truck was also dirty, had to sweep it before I could use it.

Kiran P. en

Grado:

The cargo van was dirty and was parked far. It was not even accessible to perform the check in properly.

pam B. en

Grado:

I was told by employee at store they don’t want to deal with uhaul and we’re working on getting rid of uhaul at their gas station

Alan J. en

Grado:

Drop off instructions didn't say it was at a Dairy Store. Clerk was okay.

john O. en

Grado:

All good

Katherine D. en

Grado:

The woman helping us was really rude. She wasn’t very transparent. She didn’t tell us we had to fill up the tank or tell us where to park it. I will be going to an actual uhaul location next time

Daniel S. en

Grado:

I do not want to be negative, but this location should not even be in business. From wrong phone numbers, to not having the items ordered on-line, being sent to another location, and not getting any discount for any of it was very upsetting. I also was not the only customer having a terrible experience. It was several others in person , on a busy weekend. Keep in mind this is only ONE DAY out of the year. Horrible experience. I recommend visiting a location prior to booking, and having the details worked out through a legit UHaul storefront. Best, ---D

Kathleen B. en

Grado:

El cliente no dejó un comentario.

Marjorie W. en

Grado:

I have Rented from this location a few different times and I’ve always had a good experience

Karen W. en

Grado:

Go over to the Highlands Ranch location and learn how to do things right, like cleaning vehicles and treating customers with respect and courtesy. Also figure out how to check in a vehicle without charging the customer 4x's the amount. Otherwise, just quit doing UHaul services at this location, because the whole experience was the worst I have ever had with any business ever.

Evan B. en

Grado:

The attendants gave me a truck with a nail in the rear driverside outside tire. They didn't do any preventative or maintenance checks before sending me on my way. When dropping off the truck after having had to use roadside assistance, the attendants said it was neither theirs nor U-Haul's responsibility to check for flat tires. I was paying a team of movers hourly to help me move and because of the flat, we had to extend the move by an hour costing me more money. Had the attendants been properly trained to do their checks on the trucks, I wouldn't have had to pay the movers for an extra hour. The owner of the station did not take any responsibility.

Christie S. en

Grado:

I wasn’t informed of the location change until I got to the Uhaul office in Highlands Ranch. I also did not receive a dolly as I had requested and paid for.

Karen H. en

Grado:

The store owner/manager at this location was exceptionally knowledgeable, helpful, and friendly. I did have a problem with the online customer service when I called to extend my rental by 2 hours. I had been given the 10’ truck for $19.95 per day. I picked it up at 12 noon and said I’d be done by 4pm. It turned out I needed it until 6pm. When I called to say this, they immediately said they charge me for not just one, but 2 full 24 hour periods! And that was that...no bring reasonable. The local store owner changed that for me back to the one 24-hour period (since I only had it 6 hours!)....and I was once again a happy customer!

Denise C. en

Grado:

El cliente no dejó un comentario.

Clarissa R. en

Grado:

Clean the truck up a little and replace cracked windshield. It's not in the drivers view but still shouldn't be there for a rental truck.

David V. en

Grado:

The young man was very polite and helpful. He's a good employee that you don't want to let go.

Patrick R. en

Grado:

Great location. Easy in and out

Byron H. en

Grado:

El cliente no dejó un comentario.

NICOLE S. en

Grado:

This location was fine and clean and the uhaul representative was super kind, however I requested my uhaul to be picked up and dropped off at a different location but uhaul changed it on me very last minute. So for me this location was super far away so I had to pay a lot of extra money to pick it up and drop it back off to avoid extra charges.

paul C. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

It’s a store / gas station

John P. en

Grado:

El cliente no dejó un comentario.

Tiffany G. en

Grado:

ANSOLUTELY HORRIBLE EXPERIENCE. Will never use your service again. Please call me to discuss my experience. HORRIBLE HORRIBLE HORRIBLE.

josh T. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Nathanael A. en

Grado:

Worst experience with a moving company ever. Person at store charged us for another person's reservation. Somehow couldn't find ours even though I had a confirmation email for my reservation and then said he got it refunded and charged us for our truck. He didn't actually refund. We have trying to get this fixed but now on top of the incorrect charge on our account we have $200 on overdraft fees because you can't get it together. We are so unhappy. My husband will be calling today to demand the refund in full for the false charge as well as the fees from our bank for YOUR mistake. It's been almost week and still the refund hasn't been processed right! We will never be using your services again because of this nightmare. For people who love pay check to pay check this is a huge issue.

Paul P. en

Grado:

El cliente no dejó un comentario.

RICHARD H. en

Grado:

Always a pleasure. Great customer service at this location. Nice guy.

Veronika B. en

Grado:

El cliente no dejó un comentario.

henry G. en

Grado:

Tuve mala experiencia debido a error de comunicación solicité entregar el vehículo en otra sucursal y no me lo colocaron debido a eso hoy tengo una multa de 193 dólares realicé reclamo bajo el número caso 2253801 espero me reintegren mi dinero

Michael M. en

Grado:

El cliente no dejó un comentario.

Jennifer Y. en

Grado:

Already contacted customer service. This man was rude, yelled at me, had zero consideration for my time, as well as additional unauthorized holds to my card because of his errors, and all customer service told me was "I'm so sorry". I had another moving truck booked for next week and I cancelled it because of this experience. It will take some follow up on Uhaul's part before I ever use their services again.

Elisabeth P. en

Grado:

El cliente no dejó un comentario.

Deana S. en

Grado:

Keep up the great work!

Mark W. en

Grado:

IMart is a gas station and convenience market. Limited truck stock. However my reservation was ready on time, the customer service rep was prompt and the 15’ truck operated perfectly.

Subhra S. en

Grado:

El cliente no dejó un comentario.

Greg B. en

Grado:

Pricing was not accurate and employee did not know how to adjust the invoice.

claudia B. en

Grado:

Our experience didn’t start out well. They had us go to a location onBroadway and they didn’t have our reservation r any vehicles, I had confirmed the address and asked are you sure they will have a truck I was toldyes for sure. At that point we left and were told we had to wait for a phone call I then called and the gentleman on the phone told me well it was on your reservation wasn’t assigned her you told me that about three times I’m like well that what’s that have to do with me we were told we had a reservationA at that point then we got a phone call and they said the closest place that would have a truck for us was down on Drycreek which was not very close to where we were so all this took about an hour hour and a half extra so we didn’t have all the help that we needed it because they had something to do so it was really it didn’t turn out so well in the beginning but the gentleman at the location were great and they got us a truck and everything ended up being OK but I am at the beginning it was not so good thank you

Sekhar V. en

Grado:

Very convinient

Gregory G. en

Grado:

The drop off point was a gas station. The kid at the counter didn’t inspect the vehicle and didn’t review any of the paperwork I was told to give them upon return. The address for the location is impossible to see and GPS takes you to a completely different part of the lot. No U-Haul signage visible anywhere.

roy W. en

Grado:

Had no help to hook up a tow dolly

Bobby S. en

Grado:

Nice person, very easy drop-off and checkout