Customer Reviews for Image Auto Body Inc
(U-Haul Neighborhood Dealer)

177 reviews

1687 Mission Rd   South San Francisco, CA 94080

(650) 524-1689

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(650) 524-1689

1687 Mission Rd
South San Francisco, CA 94080

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Mizell 
Rating:
5.0

Fast and easy to get to.parking ok in the area.

Salvador Guerrero 
Rating:
2.0

It took a lot longer than expected to get going

Valente Gonzalez 
Rating:
5.0

Great service, no wait, everyone is friendly and helpful. Recommended! Would use them again!

Noe Bagtas 
Rating:
4.0

Customer did not leave a comment.

Eleajay Perlas 
Rating:
5.0

Fast check out and super easy to return, even after hours!

JOSEPHINE ALAPATI 
Rating:
3.0

He is friendly but did not give me a receipt thus i was confused.

hosung ahn 
Rating:
5.0

This is the best truck rental we have had… very friendly and accommodating !

Judy Wedekind 
Rating:
5.0

Great Service , Friendly as Always !

Donald JR Heck 
Rating:
5.0

Good customer service. Friendly and helpful. Note that street parking is difficult, so you really need someone to drop you off. If that's not a problem then this site is fine and recommended.

Edward Chee 
Rating:
4.0

Customer did not leave a comment.

Marlon Thomas 
Rating:
4.0

Customer did not leave a comment.

David Tufo 
Rating:
5.0

Polite easy to work with. My son had to go inside to rent my truck as I was unable to drive. The lady agent was helpful with assisting my son with the paperwork.

AJ Armstrong 
Rating:
5.0

Customer did not leave a comment.

Joe Williams 
Rating:
5.0

The man who helped me was super helpful and easy to talk to. I will recommend this place because of him.

Ernie Calderon 
Rating:
3.0

See my above statement. The people who give out information need more training.

Gaylon Butler 
Rating:
5.0

The self service app needs work. it was difficult to navigate and the pages took forever to load. Which makes picking up and dropping off the vehicle difficult. Image Auto body staff was extremely helpful. 👏

Robert Shehan 
Rating:
4.0

Customer did not leave a comment.

anthonio Garza 
Rating:
4.0

Customer did not leave a comment.

Carol Wong 
Rating:
5.0

Customer did not leave a comment.

Victor Francis Salvana 
Rating:
4.0

Closed for lunch, but the gentleman helped me anyways.

Isaac Grenzebach 
Rating:
3.0

Easy return

Demetrias Puckett 
Rating:
5.0

Customer did not leave a comment.

Carie Van Dusen 
Rating:
5.0

Customer did not leave a comment.

John Cardarelli 
Rating:
5.0

The van did have a smell and could have been washed out and the washer fluid was empty.

Anthony Singh 
Rating:
5.0

Very easy process. Friendly. We will use again

JONI SNEAD 
Rating:
5.0

My first experience with them was pretty good.

Vivian Raymundo 
Rating:
5.0

Customer did not leave a comment.

Steven McDaniel 
Rating:
5.0

Customer did not leave a comment.

Terry U 
Rating:
3.0

Customer did not leave a comment.

Nadine Mansour 
Rating:
5.0

Customer did not leave a comment.

WILFREDO CARANDANG 
Rating:
5.0

Customer did not leave a comment.

Antonio Reyes Arce 
Rating:
2.0

We dropped off after hours. There is not a lot of room to park vehicles, and prior vehicles were parked too far apart from each other--using more space than necessary and limiting space for later vehicles. There just isn't really enough room.

Michael Lynch 
Rating:
5.0

Customer did not leave a comment.

Cunzhi Huang 
Rating:
4.0

Customer did not leave a comment.

LOUIGI BRAGA 
Rating:
5.0

Customer did not leave a comment.

Ben Foster 
Rating:
5.0

This is our 2nd time renting from this location and everything is excellent. Highly recommend.

Arlyn Cruz 
Rating:
1.0

It was easy to spot with all the other Uhaul vehicles parked in the lot. Parking was a pain and a nuisance to deal with.

James Mijares 
Rating:
4.0

There was next to no gas in the vehicle. It showed nearly a quarter tank but as soon as I started driving, it dropped to the E. I didn't have a feel for the gas mileage so I ended up putting way more gas than necessary. About 50 bucks worth. It also bothers me that the previous renter probably got charged for not putting gas in it and then you didn't put any gas in it.

Philip Wright 
Rating:
5.0

Very good customer service I want to give you guys five ⭐️⭐️⭐️⭐️⭐️

Syed Mustafa Sajjadi 
Rating:
5.0

Excellent customer service

Hardy Matamoros 
Rating:
4.0

Customer did not leave a comment.

Joe Inferrera 
Rating:
5.0

This is my first time using this program and I like it. It delivers what was advertised. Thank you.

Mar Anthony Manapsal 
Rating:
1.0

Truck not good for rent! the cabin is disgustingly dirty! smelled like shit! the emergency triangle was loose going from one side to the other inside the cabin!

RAMON ALEJANDRO SHABAN 
Rating:
5.0

Customer did not leave a comment.

Joshua LeFurge-McLeod 
Rating:
5.0

Better website setup/reservation. I wasn't able to find my reservation online when I got to the pick up location and I had to call U-haul and spent half an hour to resolve it. Other than that the process was convenient and customer service was helpful both when I picked up the truck & returned it. There was an issue too when I returned it because it didn't register in their system when I returned it and I got an email for a 'late return' equipment. But, that one was resolved too thanks to the customer service specifically Mr. Rayburn. I would recommend U-haul and would use them again in the future if needed😊

Renato Baladad 
Rating:
5.0

I had zero trouble with this location. The team is very organized. The equipment are new and they are on-time. They won a customer buy doing the basics of serving what they sold. I'll do business with the Mission Road, Colma location again.

Robson Goncalvesdeoliveira 
Rating:
1.0

Customer did not leave a comment.

Julia Vuong 
Rating:
4.0

everything was perfect

Sione Latu 
Rating:
4.0

Nothing. All are nice, polite, helpful and efficient. I would come back and tell my friends too. You guys are great! Thank you.

Marina Fitzinger 
Rating:
5.0

Customer did not leave a comment.

Robert Sherry 
Rating:
5.0

Customer did not leave a comment.

Robert Sherry 
Rating:
5.0

Customer did not leave a comment.

Maria Aldana 
Rating:
4.0

Way better than your location on Market St.

JASON JENSEN 
Rating:
5.0

Nice, friendly, and helpful people!

Filip Laguisma 
Rating:
5.0

Was impressed that there was an agent there who got our keys ready immediately on Black Friday

Avinash Kumar 
Rating:
5.0

Customer did not leave a comment.

Isabel Herrera 
Rating:
3.0

Improve your virtual customer experience. Terrible virtual customer service regarding issues throughout the pre-rental process.

Joseph Christensen 
Rating:
5.0

Customer did not leave a comment.

William Shannon 
Rating:
5.0

Although the check-in process was great and very convenient, it took almost 15 minutes to check -in online due to the spotty 5G service in the area. Overall, great experience and location

Edward David 
Rating:
5.0

Smart phone only we need to rent the Truck car. Ph is showed step by step to do, such as Key box to pick up in front of "Store" and when return the Truck car how to drop off in Key box. My first time rent without representive was doing awesome.! Thanks

Zawng Dumdaw 
Rating:
5.0

The gentleman that helped us was extremely friendly and made the whole process as easy as possible and got us on the road in a timely manner.

SHAWN MATHER 
Rating:
5.0

Explanation on the gas and where I can find out how any gallons I should purchase to satisfy the beginning gas level. The clerk at the Pacheco drop off gave some explantion but it was totally unclear and a day late given that I put much more gas in this huge truck than was necessary.

Mark Garcia 
Rating:
5.0

Customer did not leave a comment.

JORGE WESTON 
Rating:
3.0

Customer did not leave a comment.

Patricia Villalobos 
Rating:
5.0

Extremely helpful and great service.

gary arcudi 
Rating:
5.0

Customer did not leave a comment.

Jorge Weston 
Rating:
1.0

Fix your app and online system. I was overcharged and it was extremely difficult- not user friendly to pickup or drop off the van. Very dissatisfied. I have filed a dispute for my money back for being overcharged.

Kaela McDermott 
Rating:
5.0

Customer did not leave a comment.

tim ng 
Rating:
3.0

The check-in process was quick except that they didn't include the dollies that I asked and paid for. The customer service was quick and easy to call.

Joan Ndungu 
Rating:
5.0

Great place to pick up a U-Hahl. The body shop also very friendly and helpful.

Ahmad Omar 
Rating:
5.0

Customer did not leave a comment.

RAFAEL SUGATAN 
Rating:
5.0

Customer did not leave a comment.

Kedar Moghe 
Rating:
5.0

The gas tank hose clamp was completely loose causing leaks when fueling. Apparently this is how people steal gas from the vans that are parked in the lot and it's very common. The vans need to be inspected prior handling them to a customer. It was very frustrating to find leaking gas when I have a fully loaded van already and I'm 100 miles from the pick-up spot.

Alejandro Rascovan 
Rating:
4.0

Customer did not leave a comment.

Daniel Pit Tat Szeto 
Rating:
5.0

Customer did not leave a comment.

Nick Raisis 
Rating:
5.0

Good place for drop off and pick up,, image auto body by phil. Well recomended

Richard Morales 
Rating:
5.0

Staff (Jasmine) very efficient and professional. The return process via web site / app very User friendly.

Eric Quema 
Rating:
1.0

I was nearly scammed. Said I travelled way more miles than I actually did

Elijah Jacobs Mendoza 
Rating:
5.0

Customer did not leave a comment.

Phillip Olney 
Rating:
5.0

Customer did not leave a comment.

Honorato Cabuenas 
Rating:
4.0

Customer did not leave a comment.

Jaime Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Ho Ming Lau 
Rating:
5.0

Customer did not leave a comment.

Jorge Silva 
Rating:
5.0

Customer did not leave a comment.

Lays TangerinoAraujo 
Rating:
2.0

I’ve rented uhaul trucks before but this is the first time to pickup a truck without a person working the counter. There was a lock box that I spent 35 mins trying to access and make two calls to uhaul to figure out what to do to get the lock code to get the keys. In theory it sounds great but it really was a hassle. Other than that I was able to finally get the keys and then get the truck. When I returned the truck 6 hours later I had to make another call to figure out what I need to do to return the keys. If your phone coverage is not good then this becomes a really big problem. When I tried to access uhaul site and get a pin, I would get the pin code to verify and then it said my session expired. Not a good user experience. Next time I will find a place that has someone at the counter.

Jeffrey Mahe 
Rating:
5.0

Very professional and seamless transitions

Nicholas Ward 
Rating:
5.0

I think you're doing an excellent job.

Leticia Watkins 
Rating:
4.0

The people were very nice. The truck had a sketchy crack in the windshield. Everything else was good

Cameron Beliso 
Rating:
5.0

Customer did not leave a comment.

Erica Hazel Rodriguez 
Rating:
5.0

Staff was kind and very helpful. Process went very smoothly. Will definitely right here again.

Marilyn Chavez 
Rating:
5.0

Customer did not leave a comment.

Ross Francis 
Rating:
5.0

There’s a lot of random charges added to U-Haul prices. It’s basically an extra 100$ from what is told will be charged. Payment needs to be more honest and upfront.

Jasleen Bassi 
Rating:
1.0

Never recommended this place to my friends and family , poor customer service. Never go there .

Shiva Thapa 
Rating:
5.0

Customer did not leave a comment.

Wei Pan 
Rating:
5.0

Very helpful. We showed up with only 15 minutes left before they closed. My phone was dead so I was unable to check in the Uhaul from my phone. They allowed me to charge my phone, helped get an item boxed for shipment, and checked in our Uhaul for us. They also offered to stay a little late if needed while we waited for our Uber ride. Super helpful!

Sarah Carlson 
Rating:
4.0

Everyone was super nice and very helpful. The uhaul was clean

elsa chon 
Rating:
5.0

street parking I think is 2-4 hours, but location is good.

FELIX PERALTA 
Rating:
5.0

Jasmine was Amazing. So helpful when I was making reservation. Excellent location. The Uhaul instant chat service was so helpful when picking the truck. And the "How To Videos" were helpful with returning the truck. GREAT experience. I will most likely use the Uhaul 24/7 pickup and return service again.

Aundrea WILSON 
Rating:
5.0

This place is GREAT! Even though I had chosen mobile check-out and return, the guys there still helped me out when getting and returning the truck. It literally took 2-3 minutes and I was on the road. I will rent from Image Auto Body from now on!

Bonnie Niemann 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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