There was no key in the lockbox because they never prepared the equipment for me the night before. The owner arrived 45 mins late after my initial reservation time and did not apologize or show remorse for the poor experience I have received so far. He simply found the key and gave it to me. Absolutely terrible experience. Would not recommend to anyone ever. They should close down for being so unfriendly and terrible at renting equipment.Vishal P.
Customer Reviews for IM Practices Inc
(U-Haul Neighborhood Dealer)
Monmouth Junction, NJ 08852
Servicios en esta ubicación:
- Mon–Fri10 a. m. - 6 p. m.
- Sábado9 a. m. - 12 p. m.
- 12/25/2022 - 12/26/2022: cerrado
- 1/1/2023: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Gilbert H.
Location was convenient but slow. I also had an issue with the mileage. I was overcharged and you guys have not addressed it or returned my inquiries.Jaime G.
El cliente no dejó un comentario.Christian C.
El cliente no dejó un comentario.william S.
El cliente no dejó un comentario.Paul V.
El cliente no dejó un comentario.Jose L.
Customer service very efficient. I had a problem knowing the route for commercial trucks please consider adding some program to help us with this issueSalim S.
The equipment I booked on Uhaul was not available at this location. You need to do a better job of updating your registry.Chin C.
El cliente no dejó un comentario.Lorraine E.
I have used 16 miles but didn't fill the gas but the agent charged 20$ for gallons I rent U-Haul frequently and I never rent again if you don't correct thisMallesh S.
El cliente no dejó un comentario.isabel D.
I showed up at the time scheduled for my pickup and the building was locked. No one arrived for an hour and half. When I returned later to return the keys, the door was locked again and no one was there. This was at 3:30, when the stated hours were until 6:00. I was then charged for keeping it an extra day because I left the keys in the drop box.John W.
I had a great experience until the very end of the transaction. I found out that I was charged $10 for coverage, which I never ordered. So, I wasn't happy about that. I asked Louie to help and he said he would call U-Haul and see if they can reimburse me for the $10.00. But I still have not received the $10 back. That's the one issue I am not happy about.Andy W.
The employees were not familiar with the renting conditions. Give us all the info. In turn costed us more money. Never againFrancis W.
This was the most miserable check out experience. Start to finish was 45 minutes. I had trouble with safari. So I went to the door of the office and it was locked. I called customer service. Thankfully Caleb guided me through downloading the app. Then, I couldn't get the lock on the lock box to open. Caleb called the office. No one answered. I started banging on the door. Finally someone came out and said: yeah, that lock is hard. To top it all off, they didn't have the furniture dolly I had reserved. And the guy shrugged and said: we never have them.Bari E.
Excellent Customer Service - was able to adjust the timing of the rental due to closing issues - truck was ready when i arrived quick in and outIAN I.