Customer Reviews for Ignition Automotive
(U-Haul Neighborhood Dealer)

50 reviews

2909 N Crestline St   Spokane, WA 99207

(509) 703-4641

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(509) 703-4641

2909 N Crestline St
Spokane, WA 99207

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They were closed when they were supposed to be open.

Shelby Oliver 
Rating:
1.0

No designated place to park. Dark street. Very tedious self checkin procedure.

J Mitchell Linne 
Rating:
3.0

Customer did not leave a comment.

Larry Maes 
Rating:
5.0

At this location nothing the gentleman was very courteous and went above and beyond my expectations

Billie Favorite 
Rating:
5.0

Customer did not leave a comment.

Thomas Ethen 
Rating:
5.0

They need better signage to help you know where to put the truck when turning it in. They have multiple gates and the main entrance is on the street, different than where you can pull in so it's tough to know where to go. Other than that they made the process quick and easy. Could have been a little more by the book, but I guess I could of also.

Ronald Devin 
Rating:
5.0

Amazing Location and Staff

Devon Gustafson 
Rating:
5.0

Customer did not leave a comment.

Scott Minter 
Rating:
5.0

Customer did not leave a comment.

andrew miller 
Rating:
3.0

Customer did not leave a comment.

Cory Inman 
Rating:
5.0

The app and site were both down, so we didn't know if we would be able to rent the UHaul. luckily, someone was at the location and he was awesome about getting us in touch with Will who entered the rental in manually. I would rate the app as poor, obviously due to the technical difficulties, and the location and Will as outstanding. I wish I remembered the name of the guy who helped us - I'd give a shout out to him as well.

Penny Allen 
Rating:
2.0

I needed to leave a vehicle to pick up the truck. I would never leave my car in this area ! Be up front on charges! Your ad is misleading and I will be talking with the State Attorney General regarding your practices!!

Tony Higley 
Rating:
5.0

Customer did not leave a comment.

Ronald young 
Rating:
3.0

Customer did not leave a comment.

Verina Puga 
Rating:
5.0

Better signage in order to find the location

Christi CORNEIL 
Rating:
2.0

we went 10.2 miles with the truck and was charged 55 miles. We did not record the speedometer before we left or returned but after coming back and him saying we went 55 miles we took our car and set the speedometer and went to our destination and back and it was 10.2 miles, going the exact same route as the rented truck. the windshield was dirty, and wife said there was sunflower seeds on the floor, and bugs smashed on the front of the hood when we rented the truck. wife said somebody used that truck before us and did not record the mileage.

ROLAND SMITH 
Rating:
3.0

Customer did not leave a comment.

George McDaneld 
Rating:
5.0

Drop off was easy and friendly. Thank you!

Elaine Floyd 
Rating:
5.0

Customer did not leave a comment.

Michelle James 
Rating:
2.0

This location was not visible to the roadways! The driveway, thought it looked like there were repairs going on, was not maintained and the property was unkept!

RENEE G COOPER 
Rating:
2.0

Only if they are open. What a pain in the neck for an 80 year old!

Nonie Noordman 
Rating:
5.0

Everything was so easy to do. I appreciated it.

Tracey Welch 
Rating:
5.0

Nat is the best super helpfully and super friendly.

Devon Gustafson 
Rating:
3.0

Customer did not leave a comment.

Philip Renz 
Rating:
5.0

Customer did not leave a comment.

Kascedra Stone 
Rating:
4.0

Customer did not leave a comment.

Rosa Yancey 
Rating:
3.0

Customer did not leave a comment.

Lynn Mors 
Rating:
5.0

Service was excellent!

JAMES MCDONALD 
Rating:
5.0

Amazing Staff very helpful and friendly

JOSEPH DAVIS 
Rating:
3.0

Customer did not leave a comment.

Robert Walker 
Rating:
5.0

The rep was very helpful and had excellent customer service. He made pick up of the trailer I was renting quick and easy.

Michael Murdock 
Rating:
3.0

Customer did not leave a comment.

Rory Talkington 
Rating:
5.0

hard to find entry

Karl Miller 
Rating:
5.0

Customer did not leave a comment.

sarah marsh 
Rating:
2.0

We asked for a convenient drop off when we intially rented. This was not...difficultly parking. Misled by original renting location as to how far we had to drive for the dropoff.

Sam Kramer 
Rating:
5.0

Customer did not leave a comment.

Jim Hood 
Rating:
1.0

actually takes 3-5 days for money to be returned to your card after they charge it incorrectly. bounce fee from my bank of $30 because u guys didnt want to just charge the $88 i owed instead u charge for the whole thing at the end but daily while i had the trailer. calculate accurately so this doesnt happen again.

MATTHEW MUCANAN 
Rating:
3.0

Nat was very helpful

Jeffrey Robbins 
Rating:
3.0

U haul had my end location but sent me another 30 miles out to return the equipment. Very poor. The u haul sinage was nothing but a sandwich board in a fenced dirt firld.

MARC AVERY 
Rating:
1.0

Customer did not leave a comment.

Gromow Peter 
Rating:
1.0

Customer did not leave a comment.

Jean Jones 
Rating:
5.0

Really easy process and great customer service

Susan Howard 
Rating:
1.0

The location for drop off was 14 miles away from our home. There was one only 9 miles away that is a actual uhaul. The place we took it to looked like a chop shop and not a actual uhaul. Asked for paperwork that we dropped it off on time and gas tank was full was told it would be emailed to us. Never got it had to call customer service and get one.

RYCK DOUGLAS 
Rating:
5.0

No improvements needed. Personnel was friendly and professional.

CHARLES PIERCE 
Rating:
5.0

The attendant jumped up and helped me immediately. Super friendly and helpful. Great way to end my trip. Thank you

Timothy Dalton 
Rating:
1.0

Key was not in lock box when I arrived. Still got charged for for time waiting on my the key

Jamie Beavers 
Rating:
5.0

It was a subcontractor for U Haul. The staff was great he had trouble with the paperwork but it was the fault of the computer. He sorted it out and I was off. Truck ran well it was clean it was a nice trip.

michael riley 
Rating:
5.0

Great location. Very helpful guy, I really appreciate him a lot

James Wadner 
Rating:
5.0

Uhaul customer service has ridiculous wait times both online and through phone. I prefer to talk to somebody local if/when an issue arises. The location I was at had somebody text me and was my contact for everything. It was a great experience.

Ashlee Martinez 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Colvin 
No reviews have been submitted for this location.

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