They were closed when they were supposed to be open.
Shelby O
Customer Reviews for Ignition Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No designated place to park. Dark street. Very tedious self checkin procedure.
J MAt this location nothing the gentleman was very courteous and went above and beyond my expectations
Billie FThey need better signage to help you know where to put the truck when turning it in. They have multiple gates and the main entrance is on the street, different than where you can pull in so it's tough to know where to go. Other than that they made the process quick and easy. Could have been a little more by the book, but I guess I could of also.
Ronald DAmazing Location and Staff
Devon GThe app and site were both down, so we didn't know if we would be able to rent the UHaul. luckily, someone was at the location and he was awesome about getting us in touch with Will who entered the rental in manually. I would rate the app as poor, obviously due to the technical difficulties, and the location and Will as outstanding. I wish I remembered the name of the guy who helped us - I'd give a shout out to him as well.
Penny AI needed to leave a vehicle to pick up the truck. I would never leave my car in this area ! Be up front on charges! Your ad is misleading and I will be talking with the State Attorney General regarding your practices!!
Tony HBetter signage in order to find the location
Christi Cwe went 10.2 miles with the truck and was charged 55 miles. We did not record the speedometer before we left or returned but after coming back and him saying we went 55 miles we took our car and set the speedometer and went to our destination and back and it was 10.2 miles, going the exact same route as the rented truck. the windshield was dirty, and wife said there was sunflower seeds on the floor, and bugs smashed on the front of the hood when we rented the truck. wife said somebody used that truck before us and did not record the mileage.
ROLAND SDrop off was easy and friendly. Thank you!
Elaine FThis location was not visible to the roadways! The driveway, thought it looked like there were repairs going on, was not maintained and the property was unkept!
RENEE GOnly if they are open. What a pain in the neck for an 80 year old!
Nonie NEverything was so easy to do. I appreciated it.
Tracey WNat is the best super helpfully and super friendly.
Devon GService was excellent!
JAMES MAmazing Staff very helpful and friendly
JOSEPH DThe rep was very helpful and had excellent customer service. He made pick up of the trailer I was renting quick and easy.
Michael Mhard to find entry
Karl MWe asked for a convenient drop off when we intially rented. This was not...difficultly parking. Misled by original renting location as to how far we had to drive for the dropoff.
Sam Kactually takes 3-5 days for money to be returned to your card after they charge it incorrectly. bounce fee from my bank of $30 because u guys didnt want to just charge the $88 i owed instead u charge for the whole thing at the end but daily while i had the trailer. calculate accurately so this doesnt happen again.
MATTHEW MNat was very helpful
Jeffrey RU haul had my end location but sent me another 30 miles out to return the equipment. Very poor. The u haul sinage was nothing but a sandwich board in a fenced dirt firld.
MARC AReally easy process and great customer service
Susan HThe location for drop off was 14 miles away from our home. There was one only 9 miles away that is a actual uhaul. The place we took it to looked like a chop shop and not a actual uhaul. Asked for paperwork that we dropped it off on time and gas tank was full was told it would be emailed to us. Never got it had to call customer service and get one.
RYCK DNo improvements needed. Personnel was friendly and professional.
CHARLES PThe attendant jumped up and helped me immediately. Super friendly and helpful. Great way to end my trip. Thank you
Timothy DKey was not in lock box when I arrived. Still got charged for for time waiting on my the key
Jamie BIt was a subcontractor for U Haul. The staff was great he had trouble with the paperwork but it was the fault of the computer. He sorted it out and I was off. Truck ran well it was clean it was a nice trip.
michael rGreat location. Very helpful guy, I really appreciate him a lot
James WUhaul customer service has ridiculous wait times both online and through phone. I prefer to talk to somebody local if/when an issue arises. The location I was at had somebody text me and was my contact for everything. It was a great experience.
Ashlee M