Customer Reviews for Idyllwild Laundry Service
(U-Haul Neighborhood Dealer)

313 comentarios

54221 Maranatha Dr   Idyllwild, CA 92549

(951) 527-5842

Horario

  • Lun. - jue.:
    8 a. m. - 5 p. m.
  • Fri–Sat
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(951) 527-5842

54221 Maranatha Dr
Idyllwild, CA 92549

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    8 a. m. - 5 p. m.
  • Fri–Sat
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Awesome customer service at this location!

NANCY J. 
Clasificación:
5.0

Not sure that it can be improved. They do a great job!

terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen H. 
Clasificación:
5.0

Great job

LESLIE G. 
Clasificación:
4.0

Richard is approachable, and easy to talk to. He went above and beyond cleaning the windshield before I'd drive away. I talked to Richard's wife the day before when I did the reservation and is also very personable and friendly.

Abe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
3.0

Lower your prices. Or offer a discount when customers use a U-Haul within 6 months of the last time. I'm a loyal customer and perks/discounts would be great!!

Christina P. 
Clasificación:
5.0

Great job

LESLIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Loved the friendly local business owners who represent uhaul very well

JOSE E. 
Clasificación:
5.0

No problems at all

steven E. 
Clasificación:
5.0

It was a fantastic, easy experience, as always at the Idyllwild location.

Beth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan G. 
Clasificación:
5.0

Everything was great!

kathy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

eliza K. 
Clasificación:
5.0

Make sure the box truck area is well swept and clean the windows. Nothing worse than getting into a rental and having windows that aren't perfectly clean. The windows weren't bad, but they should be cleaned between renters.

allan S. 
Clasificación:
5.0

Always good service.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

dianna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

Idyllwild UHaul is the best ! Richard goes beyond the expectation

LESLIE G. 
Clasificación:
4.0

Very friendly and courteous, available at any time.

dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
4.0

All was easy and went well.

dennis R. 
Clasificación:
5.0

Idyllwild u haul is the best

LESLIE G. 
Clasificación:
5.0

Not a thing,

Lindsay P. 
Clasificación:
3.0

Trailer was fine. One blanket had burn holes but I didn't need them all. The dolly was worthless. Wheels were so worn they wouldn't turn with weight on them.

Thomas G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

Great service beautiful truck

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
5.0

Eve and Richard run a tight ship and are excellent in providing top notch availability and service. I will recommend them strongly to anyone with truck rental needs! Dora Dillman

Dora D. 
Clasificación:
5.0

Richard and Eve are very service oriented. Much appreciated

Janet M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Piotr W. 
Clasificación:
5.0

Richard was very friendly and accommodating and was a pleasure to work with.

Wayne C. 
Clasificación:
5.0

The only inconvenience was that I had to wait close to hour on hold (on the phone) for a customer service representative so I could check-in online for the uhaul truck. However, once I got through to the customer service agent, he was very kind, thoughtful, and walked me through the entire check-in process.

Leah I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

Best Uhaul ever experienced. The owners are the nicest people!

Scott N. 
Clasificación:
3.0

Furniture Pads that I requested were not provided. Tried to get a hold of customer service over the phone and the wait was 40-50 minutes and couldn't wait. Live chat service in the app or online was hidden (found later that night after googling how to contact Uhaul). All very annoying.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo S. 
Clasificación:
5.0

They provide an outstanding service. The truck was ready for me when I got there. The customer service was excellent.

Gilbert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Rear cargo door would bind in closed position. Required crow bar to force open. Probably needs lubrication.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

harry B. 
Clasificación:
5.0

The only issue was a few leaves and a 6 inch lizard was in the trailer before we loaded it

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharilyn M. 
Clasificación:
5.0

Eve was super helpful and went the extra mile to take care of us after we found out over the phone from UHaul Corporate Headquarters that we could possibly have to drive 2 hours one-way to pick up our equipment and we would not have received that information until the night before our appointment for pick-up. I suggest making reservations directly through the UHaul location you want to pick up your equipment from rather than reserve online. THANK YOU EVE FOR YOUR EXCELLENT CUSTOMER SERVICE!

Suzanne D. 
Clasificación:
5.0

The pick up location was excellent, friendly and helpful. The online experience was terrible. I will look for other carriers next tme.

Dionisio R. 
Clasificación:
5.0

Nothing to improve - it's great service 😀

Andrzej M. 
Clasificación:
5.0

Bravo. Perfect!

michael N. 
Clasificación:
5.0

No suggestions.

Michael B. 
Clasificación:
5.0

We had an excellent experience with our truck rental ! So appreciated the service! So nice to be able to pick up in Idyllwild!!

Micheal Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Wonderful experience with friendly, helpful customer service. Thanks for making things so easy.

Beth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

erma D. 
Clasificación:
5.0

Fit our needs perfectly

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

None. Great job!

SIXTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark T. 
Clasificación:
5.0

It takes forever to get in contact with any of your departments

Jaime G. 
Clasificación:
4.0

Poor wifi signal for AT&T customers at this location. Had to call U-Haul to reschedule my online appointment, because the U-Haul App was not connecting due to poor wifi service at this location. Was also expecting a receipt via email or text from U-Haul, but 24 hours after delivery, still no receipt.

FRED D. 
Clasificación:
2.0

I needed assistance accessing the key and the employee said their U-Haul office was closed. She instead said I should call U-Haul customer service. I requested a no contact pickup online, so the pickup site put they key in one of their boxes. However, the U-Haul app said to go inside to pick up the key. I wasted about 45 minutes trying to get in touch with a U-Haul rep to help me unlock one of the key boxes. There seemed to be an issue with U-Haul's online system/app, but the person working at the pickup location wasn't helpful either.

Ryan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jill P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

Change of thing. Richard is always accommodating this is my third time renting from this location and I plan to do it again in a few more weeks. The equipment was clean as a whistle and the truck ran perfectly everything went off without a hitch 100% recommend this location thank you Richard Cindy Waters

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin W. 
Clasificación:
5.0

Great people who know your name when you walk through the door and I know theirs...only in Idyllwild CA.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome S. 
Clasificación:
5.0

Think would be helpful to provide short list of what to expect when you get to a location to do a fully remote pickup. It went smoothly for me but was not always clear what next steps were. But still love the ability to do everything without waiting in line.

Christopher M. 
Clasificación:
5.0

Wonderful people!

Kendra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat A. 
Clasificación:
5.0

Thank You !

Edward J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Very helpful.

barb P. 
Clasificación:
5.0

Extremely helpful and knowledgeable staff. I had never used a trailer and was a bit nervous about it but the gentleman (forgot his name) helped ease my concerns when he helped ensure the trailer was secured using the parts I got from my Uhaul hitch installation. It was not the easiest drive due to significant road work being performed at the time of my visit but would happily use this location again simply because of how easy it was.

Jonah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

An B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

It was challenging to get logged in to the online system, if you had a direct number to help you get through checking in it would be great.

joe C. 
Clasificación:
5.0

Your customer service is horrendous. Both times I called I was on hold between 40 and 70 minutes. Then the reservation I made wasn't processed the next day and I had a one hour delay picking up my rental truck. I won't use U-Haul again.

Sheila L. 
Clasificación:
2.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Service in idyllwild ca. Was first rate with a team that together made this rental a pleasant experience

James N. 
Clasificación:
2.0

The husband and wife who run this U Haul outlet were nice when we rented but when our driver tried to return the truck prior to 8 am (to save us an extra day's expense) they told us the truck was not returned in time even though our driver insisted he had returned it at 7:58. We found this extremely disappointing and unfair.

MATTHEW W. 
Clasificación:
5.0

Thank you for helping make sure that we have a 20 ft truck up on the mountain so we can feed the people in need every week.

Andrew L. 
No se han enviado comentarios para esta ubicación.

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