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Debra R.
Customer Reviews for Ideal Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was not checked out before I picked it up. Tire pressure low according to dash info. Windshield water washer was empty and passenger floor was sticky from a spilled fluid. The employees were great! They were friendly and knew their business! This location seemed to be extremely busy! Perhaps more help is needed at certain times of the week?
Susie J.Online pick up didn't work. And we had issues getting the truck so it took longer.
Rachael M.Not 1 thing
Leecia A.We had a flat in lamar,Colorado and sat Corsicana and a half hours after contacting uhaul before someone came and changed the tire. My mother is 86 years old and has several health problems such as Ms heart condition and has to use a wheelchair. I lost a day of travel time, and was concerned for my mother's well being. When I called to uhaul to complain, I got the run around. I talked to5 different people and got no where. The rental place was great,but unable service center was the worst of all.. . I still had to pay for a full day of sitting on the side of the road and lost time.
TERRY M.I didnt make this transaction. I have canceled it. And i will never use this location again, because I didn't use this service to go to Texas.
Christopher S.You sent me to Beaton Street location in Corsicana and they didn't have a 20' truck! At 8 In morning and no one called me!
LEO G.Easiest UHaul rental I have ever done. Simply followed the virtual check in and check out. Thanks!
Amy P.Lady was rude and refused to help us.
PATRICIA P.Holly was exceptionally helpful and I cannot think of a single thing she could have done better!
Dan W.the lady in corsicana tx was excellent she explained things so clearly so friendly
BRITTIANY RACHEL P.Everything was perfect.
Floyd S.This place is actually a storage facility that i plan on doing business with.
Kenneth B.Horrible work flow with the web and app. Highly non-intuitive and absolutely no support via phone, chat. Will NEVER rent via the self check-in / check-out experience again. The consultants that built out the process should be terminated immediately! Their failures killed my entire weekend timeline. The equipment, though, was perfect for my needs and performed as expected - which is the only reason I rated two stars vs a negative two plus stars!
Will S.Very personable and quick service at pick-up. Only thing you could improve would be to have a restroom available to customers. I was doing the pee-pee dance the whole time and had to drive ten minutes to find a gas station restroom after I left Uhaul. Theirs was out of order too, of course. Unnecessary stress, though everything worked out fine in the end.
Nate T.The truck was fairly clean. The engine had a significant miss and therefore low power under load.
Mark M.Best staff ever
Jesus C.Great service.
GARY A.This location saved my entire day. I had reserved a mobile pick up at a different location that was changed to an in store pick up without any communication to me from Uhaul. The location in question was closed on Sunday. Luckily we found Ideal Self Storage online and they got me in a truck. They completely saved my entire day.
JONATHAN H.get a better computer system.
KEVIN W.It was closed
elizabeth E.This is my new stop for uhaul!!! Great service!! They had just the trailer I was looking for!! Thank you Terrie for the friendly customer service!! We will definitely be back.
TAMMY W.Very courteous and professional service
JOHN G.Very professional and courteous staff
JOHN G.I'm 100 satisfied. Great job.
BONIFACIO C.On down fall was not have the cash for my deposit now I'm having to wait for the check
William C.Ideal Storage in Corsicana is such a nice place to do business, the staff there treat you like a valued customer NOT JUST ANOTHER NUMBER.
RITA T.Great Customer Service!!!
AMADOR J.Excellent service!
Braz D.Great customer service
CHARLES S.Patty and Holly are the best!
Anne S.This location is operated in the highest professional manner.
EUGENE S.Holly has been very helpful every time I have been to this location.
NICKY G.All good ðŸ‘
Roy H.Holly is always a pleasure to do business with. She is both friendly and professional.
JOHN G.We were greeted at the door. Assisted in every way needed.
GLENDA W.Awesome u haul dealer. Very friendly and knowledgeable of the various insurance plans. Helped me out a bunch. All your dealers should be like them
Gary J.had issues with contract but the lady working the desk at U-Haul Moving & Storage of East Plano was able to fix it without issue and had great customer service
joseph B.I was very impressed with the young lady managing the facility. She was very knowledgeable and friendly. She hooked up the trailer to our truck quickly and easily. She is a credit to your company. Will definitely use this location again if I need a trailer or truck.
JOHN G.Customer service was awesome!!
Connie D.No improvements needed! Everything was Awesome!!
GORDON M.Excellent service. Exceptional talented personnel. Holly is a premium manger and recommends the best equipment for your job. We drive 120 miles to that location to work with her on our needs, passing 5 + Uhaul closer agents to work with this location..
Eugene S.Fill in information about where to return truck.
Cynthia G.Office clerk did the check out very fast and explainable. She did a great job. Definitely will recommend this location to anyone.
Carlos D.Fantastic service
STEPHEN M.Very friendly and takes care customer
WILLIE C.Lady was super nice. I'd we need one a gain will be using this location!
Chantelle H.The customer service was exceptional I highly reccomend to all of my friends and family. This was my very first time using uhaul and I will definitely be a returning customer in the future.
Jordan P.Extremely nice and efficient
Matthew L.Todo estuvo muy bien nos atendieron con mucha amabilidad la persona qué nos atendió y estamos muy satisfechos
TEOFILA R.Very courteous & helpful employee
Gina G.You all was awesome especially the lady in corsicana who took my order..
COLANDRIA W.Make sure trucks are in good maintenance and have no serious mechanical issues.
SHANNON J.I just want to say that Holly, the young lady is works at this site, was amazing. She was friendly, very knowledgeable about the trucks and had helpful tips on how to load and drive the truck.
TED RILEY B.take to long with computer app need make fast for paper work
Alan T.