Customer Reviews for Ideal Self Storage #1
(U-Haul Neighborhood Dealer)

58 reviews

225 N Industrial Dr   Waco, TX 76710

(254) 523-3408

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 10 am–4 pm

Services at this Location:

Contact Us

(254) 523-3408

225 N Industrial Dr
Waco, TX 76710

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Ed provided great, friendly service—it’s good to have the company with Veterans as employees!!

CHET EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Michelle Morris 
Rating:
3.0

The Uhaul here was poorly maintained. Had check engine light on when i first started it and squealed when you turned the wheel. Asked for a dolly, did not have a dolly. I did not use this equipment and was still charged for it as well as for a dolly which wasnt in the Uhaul. I will be disputing this charge

james bartee 
Rating:
3.0

Too expensive for someone to move from short decedent city. I won't use you again. Too much expensive. And promised to give ne a discount never happened

Alexander Zalmat 
Rating:
3.0

Customer did not leave a comment.

Nicholas Akins 
Rating:
2.0

Customer did not leave a comment.

John Daly 
Rating:
1.0

It was not the location fault, it was the online booking’s fault. I made a 9:00am pick up time at a different location on line. I got a call from on line booking I needed to pick it up at a different location. I agree and I was sent a confirmation email to where to pick it up at and I could pick it up at 9:00am. I went there at 9:00am to find it did not open until 10.:00am. I tired to do the online check in, which I was not told I could do until I called the contact information on the front door of location, but the online check in did not work. So I had to come back at 10:00 am when they opened to get my truck. This put us behind getting to the location to load and I lost the helpers I had lined up to help us load. The prices of renting a U-Haul truck are high so because of your mistake it cost me more. This was the third truck we had rented from you since May of 2022. It may be the last if locations and correct times can’t be meet.

John Rowe 
Rating:
5.0

Customer did not leave a comment.

Gary Rodriguez 
Rating:
5.0

The application was useless. I had to sign in on the website but other than that good.

Thomas Shanahan 
Rating:
5.0

Customer did not leave a comment.

Knitchel Herron 
Rating:
5.0

Friendly staff, fast and easy service.

Michael Power 
Rating:
5.0

Great customers service, easy transaction.

michael Power 
Rating:
1.0

The truck was fantastic. The location was terrible. We rented online and when we showed up, we waited 15 min in line only to be told the uhaul employee called in and the truck was not available. Thankfully, we were able to talk with someone very helpful online and they were able to send us BACK OVER and we picked up the truck. Uhaul did make it right but save yourself some heartache and rent from a better location.

Hailey Cowan 
Rating:
3.0

I was supposed to get a 20 ft for my move so therefore I had to make two trips I asked the guy to average for 30 miles he made me change my mind to 20 we went 29 miles and then he didn’t get the dolly that I asked for so I had to pick it up at the storage then when I went to the storage they were so disorganized I had to go to the office twice because both rooms that they rented me we’re both occupied then when I return the truck on Saturday the 20th I had to take it to the store but the young lady The young lady at the storage assured me that I could return my equipment there at the store and that I didn’t have to go back to Waco Drive and return the equipment when I tried to return the equipment on Saturday she refused to check it in and told me I would have to take it back where I got it I think this is a really smart way to bleed more money out of the consumer I was not happy with the service that I received and I have always used U-Haul before in the past

Maria Maciel 
Rating:
1.0

I am extremely upset at this experience. The first location we went to, the associate told us she gave our U Haul truck away to a WALK IN! Then she gives us the wrong address to the location and we find out when the 2nd location doesn't have our reservation. When we do get to the actual location where we are now getting a different truck, it turns out they don't have the dolley we need so we have to drive back to the 2nd location to get a dolley and then go back and get the truck. By then we had wasted close to 2 hours trying to get a truck causing a delay in our schedule. When we did return it, the associate at the drop off location told us they needed the truck today because they would be setting it up for the next person which made me wonder if y'all even allow walk-ins to take someone else's truck who reserved it!

Brittany Figueroa 
Rating:
4.0

Customer did not leave a comment.

Jonathan Jordan 
Rating:
5.0

Customer did not leave a comment.

Bryan Mullen 
Rating:
5.0

Customer did not leave a comment.

Brenda Santoya 
Rating:
3.0

The person put the trailer on for us and didn't do it very tight. We had to redo it when we got to our location of load. He also picked a different drop off location that I did not select to begin with. I had to contact the original drop off location and they contacted corporate to ensure I could take it there.

MEREDITH EWER 
Rating:
5.0

Good is communication for rescheduling

Seonghwan Kim 
Rating:
5.0

Customer did not leave a comment.

Amos McCormick 
Rating:
4.0

Customer did not leave a comment.

Mary Cole 
Rating:
1.0

Got a call 12 hours before picking up my uhaul telling me truck was not available at that location and I could pick up a truck 2 hours away the girl was ashley and was very rude and cx my rental and hung up on me she said looks like we cant agree on this so I'm gonna just cx your reservation never again will I use uhaul

Thomas Parras 
Rating:
5.0

Customer did not leave a comment.

ROBINETTE HIGGINS 
Rating:
3.0

Customer did not leave a comment.

Joe Burrus 
Rating:
5.0

Customer did not leave a comment.

Jose Vidueiro 
Rating:
3.0

Customer did not leave a comment.

THOMAS WARD  
Rating:
5.0

none. did not have a walk-around inspection but I guess the dealer was not concerned.

GERALD ISBELL 
Rating:
5.0

Perfect experience

Thomas Lundeen 
Rating:
5.0

Customer did not leave a comment.

Jeffery Tripp 
Rating:
5.0

Only spoke on phone.

Vickie Quimby 
Rating:
3.0

Customer did not leave a comment.

Chris Auclair 
Rating:
3.0

Customer did not leave a comment.

Regina Brown 
Rating:
5.0

Customer did not leave a comment.

Travis Garrett 
Rating:
5.0

The muffler on the truck needs repaired it is extremely loud.

Joseph Donohoo 
Rating:
5.0

Customer did not leave a comment.

Paul Lovell 
Rating:
5.0

Customer did not leave a comment.

Katherine Rierson 
Rating:
5.0

Customer did not leave a comment.

Johnnie Ellis 
Rating:
5.0

Customer did not leave a comment.

Justin Boyd 
Rating:
5.0

Great job. I was in and out in no time. Well done.

Ronald Duncan 
Rating:
5.0

Customer did not leave a comment.

Kim Shofner 
Rating:
5.0

Last was very helpful and friendly

nicole phillips 
Rating:
3.0

Customer did not leave a comment.

ken worley 
Rating:
5.0

Customer did not leave a comment.

Joel Heft 
Rating:
5.0

Customer did not leave a comment.

Frank Gottardo 
Rating:
5.0

Customer did not leave a comment.

Albert Yow 
Rating:
5.0

The running lights did not work. The brake lights were fine.

susan heffner 
Rating:
2.0

Staff was untrained and unable to complete rental paperwork. Took over an hour and a half with Uhaul rep on phone. Trailer was missing safety chains and tire strap was broken. Only trailer available so had to just accept it and make due.

NATE ALLEN 
Rating:
5.0

Customer did not leave a comment.

Mathew Wellspring 
Rating:
4.0

Customer did not leave a comment.

Cheryl Ballard 
Rating:
2.0

Have this location make sure they’re stocked with appropriate supplies. I requested half a dozen moving pads and they had zero when I arrived to pick up my rental.

CODY HOLDER 
Rating:
2.0

Took over an hour to pick up equipment, only one person there that was trained to do U-Haul computer stuff and she had several people picking up and dropping off...she was very nice, but just crazy long wait!!

Sandra Sheffield 
Rating:
5.0

Customer did not leave a comment.

Eric Sharp 
Rating:
5.0

Customer did not leave a comment.

Samuel Mitchell 
Rating:
3.0

People were very nice and helpful, but if the owners brother didn't just happen to be there I don't think anyone would have been able to show us how to secure our car on the tow dolly.

Tim Rice 
Rating:
5.0

Customer did not leave a comment.

Kelly CARTER 
Rating:
4.0

I pulled into the location and used the uhaul website to drop off the truck. It was very easy and convenient.

Sammy Jarrett 
Rating:
5.0

Customer did not leave a comment.

Freddie Rodriguez 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top