Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy peasey

Rating:

3.0

I would strongly suggest that the rental establishment inspect their vehicles in-between rentals. I received a vehicle that was dirty (not swept clean), with body damage, and with the wrong amount of fuel indicated. I would also recommend that the mobile process allow for a renter to submit more than one (1) photo if there's a problem.

Rating:

5.0

The service was quick and easy! The van was clean, updated and spacious. I would definitely rent from this location again. It’s definitely a hidden gem!

Rating:

5.0

Everything was good

Rating:

1.0

There was a lot of confusion with this booking. I had an original drop off time at 8:30, however due to traffic and other things outside my control I knew I would be late. I called the customer service center for Uhaul and explained the situation, to where a representative told me it’s fine and that I can use the drop off box to leave the key and truck at the location. Upon getting back to the location, I circled the entire building thrice and concluded this location did not have one. I called the service center back and explained the situation and asked if I could drop it off at a nearby 24 rental location. The representative told me I would be charged a fee due to wrong location drop, however after explaining the situation at hand, she told me she would out a note about what happened on my account to have the overnight fee waiver. She did not as I was not only charged for the overnight fee, but also charged for all the additional miles I accrued due to driving back and forth trying to figure out where to drop the truck off. Due to the inconveniences, inconsistency with customer service, and lack of grace on Uhauls part I will never be using their services again.

Rating:

1.0

Inaccurate charge extra for gas.

Rating:

1.0

Update the website so that customers know that returns can only be done at the store. Let the help support personnels know of these chances. The support personnel helping me over the phone kept telling me that the return box in this location is located outside of the store in the parking lot. I spent 1 hour on the phone with her looking for the box. She insisted that it was outside. I ended up checking on Google and saw reviews saying that the box is located inside the store and not in the parking lot. It was 4 in the morning, the store was close, I had work at 7am, and the store opened at 8am. I had to have someone drop the key off for me. I chose this location because on the website it says it is one of the 24/7 hour return locations.

Rating:

5.0

Excellent customer service

Rating:

5.0

Great customer service.

Rating:

4.0

The process of picking up and dropping off was seamless. Would definitely use the service again.

Rating:

2.0

Do you haul that I rent it has several safety issues with it. Number one the passenger front tire had a Bubba on it. #2 i’m driving the truck and the door kept coming open. The driver side door would not stay close. I was very surprised that U-Haul would put somebody life in danger like that. When I return the vehicle and spoke to the customer service person, she made it seem like is my fault that the truck would not save like it should be, very disappointed. I believe that’s a refund me my charge open my life in danger. any questions or if you’d like to see the video please contact me at 516-503-5540. William Wright, Senior.

Rating:

3.0

There is no Dropbox at this location, you have to go inside the store.

Rating:

1.0

None of the equipment I requested was available. Truck smelled like cigarettes.

Rating:

1.0

I rented from this place twice. One time I got the 10' Truck and one time I got the 9' Van. Both were really disgusting. Both times I got an empty or almost empty tank of gas. If this place was not closer to where I lived, would never go back !

Rating:

2.0

Have your equipment ready even if there may be an equipment change. Otherwise, as a site you have a nice selection. Very proud of the truck I finally ended with.

Rating:

1.0

We got there and the staff at the store had no idea how to check is in and didn’t know what a tow dolley was. They had to get someone on the phone to talk to us and check us in. They barely spoke English!! Then NO ONE showed us what truck or helped us hook up tow dolley! We were on our own! Worse service Ever! U Haul has gone down hill since allowing remote site store there equipment.

Rating:

2.0

The truck was not cleaned seems like they just rent them out without caring for them. When I rent from corporate locatio they clean them make sure they are running well and all that. This place just handing keys from one person to the next seems like to me. They need someone to wash them and wipe down inside.

Rating:

4.0

I tried getting some extra equipment but they had nothing available. Overall not a bad experience.

Rating:

4.0

The van was clean inside but the outside very filty check in took some time one guy to handle everything after all the guy is handle the supermarket stuff and the rental at the same time will use this place again

Rating:

5.0

some of the vehicles are hard to get into as you have to step really high and pull yourself into the truck. The vans in particular. Adding some kind of step would make the vehicles a lot easier to enter and exit.

Rating:

5.0

The staff and manager at this location were friendly and made sure to re-verify all information. I appreciate their excellent customer service.

Rating:

5.0

Over the years, this was the best U-Haul rental experience ever.

Rating:

3.0

No cart available. No blankets available. My pickup site was changed. I was given a larger truck that used more Biden gas. Clerks were nice. Customer service who gave me another day to unload since I had to hand load entire truck with no cart taking an additional day was nice.

Rating:

5.0

Excelente

Rating:

4.0

I always use the app complete all the info for the reservation thru the app but there is still too much waiting at the counter for the reservation to be completed at the site - you need to fix this -

Rating:

1.0

Make sure the equipment is road ready because the truck you guys rented me had a missing mirror a check engine light it was very dirty and leaking engine oil

Rating:

5.0

Great customer service

Rating:

3.0

The truck had minimal gas in it. Seriously. The gas light was on and i wasnt even sure i would make it to the gas station. The attendant inside was nice and apologized for it but they should really keep at least 1/4 tank in the truck.

Rating:

5.0

Service was very polite and professional. It did seem a little weird going in to a supermarket to rent a truck, but the overall experience was great

Rating:

5.0

Keep up the good work thank you so much

Rating:

4.0

You can have the truck at the location where I reserved it. That shouldn’t be too much to ask.

Rating:

5.0

No improvements based on day of service

Rating:

2.0

The truck was not clean, there was glass on the floor. On the website I paid for extra moving supplies and when I got to the location, I was told the don’t have the supplies because they are a supermarket not a Uhaul location. The left door would not open from the outside. The left signal and brake light was not working. My mobile pick was was not working. I had to call Uhaul and they couldn’t fix it so I had to go inside and they couldn’t find my reservation and they had to call Uhaul. Horrible experience, and not a great way to start an already stressful move.

Rating:

1.0

The truck smelled horrific. It was like someone lived in there and went to the bathroom. I had to drive 4 hours in that stink - really very unhappy about having this issue.

Rating:

4.0

They only had the truck but no other useful equipments.

Rating:

1.0

Horrible experience I’ve ever had!!!!!! Referred to all notes and times I call in your system!

Rating:

4.0

Have the blankets, hand truck available when option given

Rating:

3.0

Pickup was difficult. I couldn't get the location services to work on uhaul website (even though they were enabled, in phone and browser, and completely functional on other websites). There are instructions on how to enable services for ios and chrome but not the android browser. I ended up having to download chrome and use that because it wouldn't work on browser (again multiple other sites worked - maybe compatibility issue?). There are lots of android users in the world so that doesn't make sense to me and it resulted in a lot of wasted time and frustration.

Rating:

5.0

The place and vehicle was excellent but the inside of the vehicle was very dirty was never sanitazed

Rating:

1.0

This experience was horrible. I waited at the location for two (2) hours. I called customer service and waited on the phone for approximately an hour to complain and then placed on hold. After holding, the representative hung up on me. This is completely unacceptable. I would not recommend to another person.

Rating:

4.0

customer service was excellent !!!

Rating:

5.0

Picked up the truck was not clean and also the check engine light was on the truck when I picked it up other than that the service was very good I would recommended it. I Have rented you hold on time to time never had it.

Rating:

5.0

Great!!