Customer did not leave a comment.
Chris Dole
Customer Reviews for Ideal Dealer Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer leaked and got all the boxes that were up front wet.
danny ballingerTruck was newer with 11k miles. Filthy on inside. Was infested with roaches. Shack where trucks located is like a trash dump. No return calls or assistance. Terrible experience.
ANTHONY ROWLANDA little more Signage or advertising. I never knew this location rented Trailers. I had always seen trucks here. I went on line to rent and was surprised to find out they had trailers too
Gary WaltherGreat location, service.
ANGEL SANTIAGOThe manager on duty was a joy to deal with.
David TomkinsI would highly recommend renting from this U-Haul location- I have rented multiple times from this location, and every time it seems to be better than the last- The employee named Amy at this location is such a pleasure to work with and extremely accommodating- Thank you again for a great rental experience ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Tim O - Mount Dora , FL
Tim ODonnell,Two out of the last three returns I showed up just to drop off equipment. No one was there. I just wound up lifting it alone and leaving it somewhere in the backyard that looked like there was space. I guess no bad news experience is also goodness.
dominic espositoGreat service
Judah LewisGreat location and service-- will rent from here again. Note I switched to this location after having a negative experience at a nearby location for the same rental. So happy I switched to this Mt Dora location. Thanks again
Lance StemplesFor one the person in the office was friendly, but I never got paperwork on U-Haul when I got it, second, the U-Haul I got was nasty dirty and stinky to the point that I had to pull over because I almost was sick at my stomach within the first 3 mi and called in and left a message to let them know that The truck had not been cleaned up and needed to be cleaned and this was a brand new truck with a mileage of only a little over 7,000 mi on it. Also bought air fresheners to put in it just to be able to use it, when I tried to get a hold of the place I rented it from not even 10 minutes after I left no one would answer the phone when I took the U-Haul back no one was there and no one would answer the phone I had to call the main number, that was the only good experience I had was speaking with a person on the phone from the main number, I would not recommend this site to anyone because of the bad experience, with that being said, it is the first time I've ever had a very bad experience with U-Haul and would still recommend U-Haul at other sites to people.
mark pettisBe sure that your person that takes the next U-Haul from this location be the same lady that helped me with mine. In other words, multiply her for other locations
RONALD PREVESKVery good and friendly service!
WILLIAM SIMONSJust a little more inviting
Kimberly ButlerIt just kinda felt like a junk yard and was really junky. Also the truck leaked in the rain, in the front drivers side area of the cargo portion
Sarah FiskI was hesitant at first because the property looks run down however the ladies inside were very helpful and the truck was clean and ran well. I accomplished my goal.
AUDRIANNA MONROE-SEIFERTAmy is wonderful and as always will be recommending to friends
Martin AndersonThe cap had cock roaches, I saw two. The truck was nice, clean and U-haul dealer was very professional and kind. This equipment is used by many different people and someone left critters behind.
Aqua WardNo need to improve, she was great
Michelle GravesThe customer service is terrible and the lies are worse
Angel BarcombKeep better track of the inventory available when allowing people to reserve online.
William Whitestaff friendly and professional. ac did not work in the truck
Jerry OfstedalJust more parking for the customers that’s not on dirt.
Cinthy Jamesattendant was not at location when I came to pick up. office was filthy. truck had boxes from previous renter.
Sandra LarsonNeed better access to receive key rental, Truck was banged up poorly maintained outside with body damage, stated was open on Saturday till 1pm but was not ( arrived 15-20 mins early).
Marcellus ChristianThe receptionist was very helpful and answered any questions I had. I didn’t catch her name but she got me taken care of. Definitely recommend this location!!
sergio gonzalezNice and friendly easy to rent from. Very professional I would 100% rent from there again
Samuel labrunoThe entire location was dirty. Trash everywhere.
WILLIAM LONGSHOREEasy rental, very friendly staff!
Dave LarsenGet new owners and train the people better
Byron CarterEasy rental, friendly agent!!
Dave LarsenMy experience with your Uhaul provider was excellent
GARY COLEMANProbably a different line of work.
Andrew Palsno one available for days, no response to phone calls, leaving msg. no response, posted hours of operation however no one there
power motorsportsThe physical appearance of this location should be an insult to any reputable company. While the representative was ver customer friendly, the location was bad. As for cleanliness, the floor and cup holders were terrible with debris on the floor and sticky residue on the cup holders. The good news was the wonderful comfort and mechanical performance of the vehicle which was the most important thing.
Scott LeBeauAmy was AMAZING! She made the experience pleasant during a trying time, and was so helpful and understanding. It's nice to know there are still good people in this crazy world.😊
Heather PerrySuper nice, small operation. Great service.
Todd GeigerI’m always thankful for the care and service I receive from Amy and her team here. Its easy friendly and fast to get what I need help with each time I rent a trailer here!
Michael WeeksJust keep up the good work ! Wouldn't change anything !
David HeinemanClean and air out the office .sweep out the inside of the truck
james reesWe always drop off our rental here. They make it very easy.
Suzanne ScheckI don’t think u-haul really cares about equipment checks or proper training of employees, just my money
Dennis SpiveyIt went smoothly. No complaints.
Gayle HemsathThe truck was dirty and parked in an over grown swampy lot. It was not a good experience.
Karen RoseAmy from the location was very helpful and accommodating. The pick up and drop off process was convenient and location was perfect for my needs. Unfortunately the pick up truck that I rented was extremely dirty. Their was a sticky residue on the floor and center console like a soda may have spilled. The Truck had not been vacuumed or wipes down at all on the interior. To top it off the the truck had a very strong smoke odor from a previous renter. The cleanliness of the vehicle was disappointing.
Nicole PetersLooked like an abandoned place, I called two times for two consecutive days no replies. I did request a drop-off location for the truck; a completely different experience @ Eustis, 15519 W US Hwy 441, Eustis, FL 32726.
vagner limaThe self serve option and rental app was time saving and convenient. Really great improvement since I last rented one. Thanks
Louis MoylanAmy, was phenomenal. She went above and beyond to make sure I had everything I needed. Thank you and GOD BLESS
Lorna WilsonWhen I opened up the back of the uhaul, it was appalling. It smelled horrible and looked as if someone homeless had been living in the back of the uhaul. However, I cleaned it up immediately, Wasn’t going to put my Belongings in a box that looked and smelled like rift raft. I mean didn’t the uhaul associate check the back? I could not believe that they would send me on my way, with a disgusting smelling storage container not to mention it looking as if it were lived in by railroad bill. There wasn’t any hay, but it sure smelled like it.
Donovan ScottThis was such an easy experience. Very satisfied.
Shalley ChartrandExelent..
LUIS LANDESTOYGreat customer service.
MaryEllen CarpenterThe service was excellent. If everyone is treated like I was U-Haul will have no problems
William GrubbVery friendly and informative.
Frances Gari