Customer Reviews for Ideal Dealer Services Inc
(U-Haul Neighborhood Dealer)

232 reviews

1504 Limit Ave   Mount Dora, FL 32757

(352) 385-5062

Office Hours

  • Mon: 8 am–12 pm
  • Tue: 7 am–1 pm
  • Wed: 7 am–11 am
  • Thur-Fri: 7 am–1 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: 8:00 am - 12:00 pm
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(352) 385-5062

1504 Limit Ave
Mount Dora, FL 32757

Services at this Location:

Office Hours

  • Mon: 8 am–12 pm
  • Tue: 7 am–1 pm
  • Wed: 7 am–11 am
  • Thur-Fri: 7 am–1 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: 8:00 am - 12:00 pm
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris Dole 
Rating:
4.0

The trailer leaked and got all the boxes that were up front wet.

danny ballinger 
Rating:
5.0

Customer did not leave a comment.

Jack Manion 
Rating:
5.0

Customer did not leave a comment.

ALLEN GILLARD 
Rating:
5.0

Customer did not leave a comment.

Geydi Ramos Rios 
Rating:
5.0

Customer did not leave a comment.

Rob Flechaus 
Rating:
1.0

Truck was newer with 11k miles. Filthy on inside. Was infested with roaches. Shack where trucks located is like a trash dump. No return calls or assistance. Terrible experience.

ANTHONY ROWLAND 
Rating:
4.0

Customer did not leave a comment.

Dennis Dawson 
Rating:
5.0

A little more Signage or advertising. I never knew this location rented Trailers. I had always seen trucks here. I went on line to rent and was surprised to find out they had trailers too

Gary Walther 
Rating:
5.0

Customer did not leave a comment.

Jack Manion 
Rating:
5.0

Great location, service.

ANGEL SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

Dayle Thornton 
Rating:
1.0

Customer did not leave a comment.

Yolanda Diaz 
Rating:
5.0

The manager on duty was a joy to deal with.

David Tomkins 
Rating:
5.0

I would highly recommend renting from this U-Haul location- I have rented multiple times from this location, and every time it seems to be better than the last- The employee named Amy at this location is such a pleasure to work with and extremely accommodating- Thank you again for a great rental experience ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Tim O - Mount Dora , FL

Tim ODonnell 
Rating:
5.0

Customer did not leave a comment.

Ana Laramore 
Rating:
4.0

Customer did not leave a comment.

Brian Young 
Rating:
5.0

Customer did not leave a comment.

Bhavna Patel 
Rating:
1.0

Customer did not leave a comment.

Jose J Salcedo 
Rating:
2.0

,Two out of the last three returns I showed up just to drop off equipment. No one was there. I just wound up lifting it alone and leaving it somewhere in the backyard that looked like there was space. I guess no bad news experience is also goodness.

dominic esposito 
Rating:
5.0

Customer did not leave a comment.

Benjamin Long 
Rating:
5.0

Great service

Judah Lewis 
Rating:
5.0

Customer did not leave a comment.

Linda Nickleson 
Rating:
3.0

Customer did not leave a comment.

Chad Stevener 
Rating:
5.0

Great location and service-- will rent from here again. Note I switched to this location after having a negative experience at a nearby location for the same rental. So happy I switched to this Mt Dora location. Thanks again

Lance Stemples 
Rating:
3.0

For one the person in the office was friendly, but I never got paperwork on U-Haul when I got it, second, the U-Haul I got was nasty dirty and stinky to the point that I had to pull over because I almost was sick at my stomach within the first 3 mi and called in and left a message to let them know that The truck had not been cleaned up and needed to be cleaned and this was a brand new truck with a mileage of only a little over 7,000 mi on it. Also bought air fresheners to put in it just to be able to use it, when I tried to get a hold of the place I rented it from not even 10 minutes after I left no one would answer the phone when I took the U-Haul back no one was there and no one would answer the phone I had to call the main number, that was the only good experience I had was speaking with a person on the phone from the main number, I would not recommend this site to anyone because of the bad experience, with that being said, it is the first time I've ever had a very bad experience with U-Haul and would still recommend U-Haul at other sites to people.

mark pettis 
Rating:
5.0

Be sure that your person that takes the next U-Haul from this location be the same lady that helped me with mine. In other words, multiply her for other locations

RONALD PREVESK 
Rating:
5.0

Customer did not leave a comment.

Theodore Carreras 
Rating:
3.0

Very good and friendly service!

WILLIAM SIMONS 
Rating:
4.0

Just a little more inviting

Kimberly Butler 
Rating:
2.0

It just kinda felt like a junk yard and was really junky. Also the truck leaked in the rain, in the front drivers side area of the cargo portion

Sarah Fisk 
Rating:
4.0

Customer did not leave a comment.

Randy Vaughn 
Rating:
4.0

I was hesitant at first because the property looks run down however the ladies inside were very helpful and the truck was clean and ran well. I accomplished my goal.

AUDRIANNA MONROE-SEIFERT 
Rating:
5.0

Amy is wonderful and as always will be recommending to friends

Martin Anderson 
Rating:
4.0

Customer did not leave a comment.

Benard SCHATZ 
Rating:
5.0

Customer did not leave a comment.

Vickie Arroyo 
Rating:
4.0

The cap had cock roaches, I saw two. The truck was nice, clean and U-haul dealer was very professional and kind. This equipment is used by many different people and someone left critters behind.

Aqua Ward 
Rating:
5.0

No need to improve, she was great

Michelle Graves 
Rating:
5.0

Customer did not leave a comment.

Lisa Benitez 
Rating:
4.0

Customer did not leave a comment.

DAVID MORRIS 
Rating:
3.0

The customer service is terrible and the lies are worse

Angel Barcomb 
Rating:
5.0

Customer did not leave a comment.

Joseph LaPorte 
Rating:
4.0

Keep better track of the inventory available when allowing people to reserve online.

William White 
Rating:
4.0

Customer did not leave a comment.

joseph russo 
Rating:
4.0

staff friendly and professional. ac did not work in the truck

Jerry Ofstedal 
Rating:
5.0

Just more parking for the customers that’s not on dirt.

Cinthy James 
Rating:
2.0

attendant was not at location when I came to pick up. office was filthy. truck had boxes from previous renter.

Sandra Larson 
Rating:
2.0

Need better access to receive key rental, Truck was banged up poorly maintained outside with body damage, stated was open on Saturday till 1pm but was not ( arrived 15-20 mins early).

Marcellus Christian 
Rating:
5.0

Customer did not leave a comment.

Raymond Robles 
Rating:
5.0

Customer did not leave a comment.

james henderson 
Rating:
5.0

Customer did not leave a comment.

Zackary Albright 
Rating:
5.0

The receptionist was very helpful and answered any questions I had. I didn’t catch her name but she got me taken care of. Definitely recommend this location!!

sergio gonzalez 
Rating:
5.0

Nice and friendly easy to rent from. Very professional I would 100% rent from there again

Samuel labruno 
Rating:
2.0

The entire location was dirty. Trash everywhere.

WILLIAM LONGSHORE 
Rating:
5.0

Customer did not leave a comment.

Shalley Chartrand 
Rating:
5.0

Customer did not leave a comment.

EDWARD ROWLETT 
Rating:
5.0

Easy rental, very friendly staff!

Dave Larsen 
Rating:
5.0

Customer did not leave a comment.

Crystal Gibson 
Rating:
1.0

Get new owners and train the people better

Byron Carter 
Rating:
5.0

Customer did not leave a comment.

Juan Perez 
Rating:
5.0

Easy rental, friendly agent!!

Dave Larsen 
Rating:
5.0

My experience with your Uhaul provider was excellent

GARY COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Thomas Scruggs 
Rating:
1.0

Probably a different line of work.

Andrew Pals 
Rating:
1.0

no one available for days, no response to phone calls, leaving msg. no response, posted hours of operation however no one there

power motorsports 
Rating:
5.0

Customer did not leave a comment.

Amy Smalley 
Rating:
2.0

The physical appearance of this location should be an insult to any reputable company. While the representative was ver customer friendly, the location was bad. As for cleanliness, the floor and cup holders were terrible with debris on the floor and sticky residue on the cup holders. The good news was the wonderful comfort and mechanical performance of the vehicle which was the most important thing.

Scott LeBeau 
Rating:
5.0

Amy was AMAZING! She made the experience pleasant during a trying time, and was so helpful and understanding. It's nice to know there are still good people in this crazy world.😊

Heather Perry 
Rating:
5.0

Super nice, small operation. Great service.

Todd Geiger 
Rating:
5.0

I’m always thankful for the care and service I receive from Amy and her team here. Its easy friendly and fast to get what I need help with each time I rent a trailer here!

Michael Weeks 
Rating:
5.0

Just keep up the good work ! Wouldn't change anything !

David Heineman 
Rating:
3.0

Clean and air out the office .sweep out the inside of the truck

james rees 
Rating:
5.0

We always drop off our rental here. They make it very easy.

Suzanne Scheck 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA AVANS-DELAHOZ 
Rating:
5.0

Customer did not leave a comment.

Juan L Rivera 
Rating:
3.0

Customer did not leave a comment.

Jose Fonseca 
Rating:
5.0

Customer did not leave a comment.

David Larkin 
Rating:
5.0

Customer did not leave a comment.

Jerry Bryant 
Rating:
3.0

I don’t think u-haul really cares about equipment checks or proper training of employees, just my money

Dennis Spivey 
Rating:
5.0

It went smoothly. No complaints.

Gayle Hemsath 
Rating:
4.0

Customer did not leave a comment.

James Butler 
Rating:
1.0

The truck was dirty and parked in an over grown swampy lot. It was not a good experience.

Karen Rose 
Rating:
3.0

Amy from the location was very helpful and accommodating. The pick up and drop off process was convenient and location was perfect for my needs. Unfortunately the pick up truck that I rented was extremely dirty. Their was a sticky residue on the floor and center console like a soda may have spilled. The Truck had not been vacuumed or wipes down at all on the interior. To top it off the the truck had a very strong smoke odor from a previous renter. The cleanliness of the vehicle was disappointing.

Nicole Peters 
Rating:
5.0

Customer did not leave a comment.

LORI MANSFIELD 
Rating:
1.0

Looked like an abandoned place, I called two times for two consecutive days no replies. I did request a drop-off location for the truck; a completely different experience @ Eustis, 15519 W US Hwy 441, Eustis, FL 32726.

vagner lima 
Rating:
5.0

Customer did not leave a comment.

David Mamber 
Rating:
3.0

Customer did not leave a comment.

Kevin Sheldrick 
Rating:
5.0

Customer did not leave a comment.

Cara Ricci 
Rating:
5.0

The self serve option and rental app was time saving and convenient. Really great improvement since I last rented one. Thanks

Louis Moylan 
Rating:
5.0

Amy, was phenomenal. She went above and beyond to make sure I had everything I needed. Thank you and GOD BLESS

Lorna Wilson 
Rating:
1.0

When I opened up the back of the uhaul, it was appalling. It smelled horrible and looked as if someone homeless had been living in the back of the uhaul. However, I cleaned it up immediately, Wasn’t going to put my Belongings in a box that looked and smelled like rift raft. I mean didn’t the uhaul associate check the back? I could not believe that they would send me on my way, with a disgusting smelling storage container not to mention it looking as if it were lived in by railroad bill. There wasn’t any hay, but it sure smelled like it.

Donovan Scott 
Rating:
5.0

Customer did not leave a comment.

Paul Stewart 
Rating:
5.0

This was such an easy experience. Very satisfied.

Shalley Chartrand 
Rating:
5.0

Exelent..

LUIS LANDESTOY 
Rating:
5.0

Great customer service.

MaryEllen Carpenter 
Rating:
5.0

Customer did not leave a comment.

Michael Costa 
Rating:
5.0

Customer did not leave a comment.

Valentin Rodriguez 
Rating:
5.0

The service was excellent. If everyone is treated like I was U-Haul will have no problems

William Grubb 
Rating:
5.0

Very friendly and informative.

Frances Gari 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DOLLINGER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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