I don't think u-haul really cares about equipment checks or proper training of employees, just my moneyDennis S.
Customer Reviews for Ideal Dealer Services Inc
(U-Haul Neighborhood Dealer)
Mount Dora, FL 32757
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 7 a. m. - 1 p. m.
- Mié.: 7 a. m. - 11 a. m.
- Jue. - vie.: 7 a. m. - 1 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It went smoothly. No complaints.Gayle H.
El cliente no dejó un comentario.James B.
The truck was dirty and parked in an over grown swampy lot. It was not a good experience.Karen R.
Amy from the location was very helpful and accommodating. The pick up and drop off process was convenient and location was perfect for my needs. Unfortunately the pick up truck that I rented was extremely dirty. Their was a sticky residue on the floor and center console like a soda may have spilled. The Truck had not been vacuumed or wipes down at all on the interior. To top it off the the truck had a very strong smoke odor from a previous renter. The cleanliness of the vehicle was disappointing.Nicole P.
El cliente no dejó un comentario.LORI M.
Looked like an abandoned place, I called two times for two consecutive days no replies. I did request a drop-off location for the truck; a completely different experience @ Eustis, 15519 W US Hwy 441, Eustis, FL 32726.vagner L.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Cara R.
The self serve option and rental app was time saving and convenient. Really great improvement since I last rented one. GraciasLouis M.
Amy, was phenomenal. She went above and beyond to make sure I had everything I needed. Thank you and GOD BLESSLorna W.
When I opened up the back of the uhaul, it was appalling. It smelled horrible and looked as if someone homeless had been living in the back of the uhaul. However, I cleaned it up immediately, Wasn't going to put my Belongings in a box that looked and smelled like rift raft. I mean didn't the uhaul associate check the back? I could not believe that they would send me on my way, with a disgusting smelling storage container not to mention it looking as if it were lived in by railroad bill. There wasn't any hay, but it sure smelled like it.Donovan S.
El cliente no dejó un comentario.Paul S.
This was such an easy experience. Very satisfied.Shalley C.
Great customer service.MaryEllen C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Valentin R.
The service was excellent. If everyone is treated like I was U-Haul will have no problemsWilliam G.
Very friendly and informative.Frances G.
El cliente no dejó un comentario.STEPHEN D.
El cliente no dejó un comentario.Franklin G.
The only issue i had was when i made the reservation i asked for returning to the mount dora florida location which was 5 minutes away, i was given a location 2 hours away. The lady at the mount dora location was able to help me with correcting the return location and the return process.Pamela P.
Great experience,besides the rain.. We all want sunny days!Christopher T.
I dropped off the truck after hours.STEPHEN F.
Amy was amazing to work with and offered top knot h customer service!NATHAN H.
Yard cleanupFRANK W.
There was a faint cigarette smell odor on the cab but just lingering and not overpowering.Brad L.
El cliente no dejó un comentario.Dustin W.
This rental was one way a first for me. Receiving U-Haul store on 15 th street Panama City beach Not as customer oriented as Amy Smalley mount dora location. Pickup was perfect delivery was 3 out of five.CARL S.
Everything went smoothly. Thank you!ROBERT V.
Great place to rent Highly recommend to my family and friends Friendly staff always with a welcome and smileCarl S.
Vehicle is almost due for oil change. But was in great shape and well cared for. Customer service was A+++++++. Great experience.Douglas S.
Amy was Fast and friendly. Easy road access.William B.
El cliente no dejó un comentario.Steven C.
I love working with Amy the owner /operator of this location. 1. She has never let me down even when inventory was low she arranged getting my needs for short notice filled. 2. Conviience she will make the contract happen right to your phone. 3. Polite and cares about your rental experienceCarl S.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.RICHARD C.
Ms. Smalley, your representative was very helpful and pleasant to work with.EDWARD R.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.RONNIE R.
El cliente no dejó un comentario.Daniel A.
El cliente no dejó un comentario.Nathan T.
El cliente no dejó un comentario.JAMES W.
Very friendly and professional. Great experience.ROBERT B.
It was an easy drop-off and quick to confirm everything was good and in agreement with our contract.Luis W.
Great location and great people that work there as well. They go above and beyond to help you and make your rental experience go smoothly. I would highly recommend this U-HAUL dealer.FRANCIS L.
El cliente no dejó un comentario.JANIS M.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Keith O.
Love this location... very helpful and accommodating. The staff goes above and beyond to help you...Francis L.
Amy was brilliant Helpful, competent and extremely quick to respond --(even on her daughter's Bday) She Made the entire process fast and easy We are renting from her again in 2 weeksGuy N.
El cliente no dejó un comentario.Marques J.
At 11:20 am no one was there to help with the trailer, No one answer the phone either, not going back there againKAREL P.
Thank you very much, I hope you have fun in Beaumont.JOHNNY L.
The associates were very helpful and professional.Edward M.
The service was good. The only thing would be the rep going over the putting the trailer on and taken it off.ROBERTA E.
Drop off lot was large snd easy to access.darcy T.
El cliente no dejó un comentario.Jeffery P.
App doesn't work. Had to call # to closeout rental. Told person on phone a/c didn't work. Asked for money off rental. Was told someone would call, No one called. Not happy.tommie B.
The web site informed me the 10' truck I requested was not available at Hwy 441, Eustis and a U-Haul representative would call me. Instead Amy, the owner at Ideal Dealer Services, 1504 Limit Ave, Mount Dora, FL was providing my truck. This location is 6 miles out of my way and the 441, Leesburg location (which is a second location I use regularly had the truck. When I showed up for the truck, the girl did all my paperwork, charged my credit card. Then, while walking me out to the truck she said she didn't think this truck had air conditioning. I told her a truck with no air conditioning would be totally unacceptable to me. I drove 129 miles in Florida, 97 degrees with no air conditioning. I turned the truck in early. But there was noone there to accept it because they close everyday ag Noon for the day. I left a phone message for Amy, the owner that I was very unhappy. I received a final bill via email the next morning.William E.
Employ need to be present at this location for 8 your throughout the dayOwayne F.
The uhaul location in limit ave Mount Dora has some inexperienced employees. They had issues closing invoices and instead of looking fir help they kept delaying the closings. I had to call customer service for 2 hours to get some attention to this matter. It took 3 business days to close my invoice. This location employees don't even stay in the office for the business hours they provide. 2wice I've tried to go in person and the doors are locked and no one around. I have very little business faith on this locationValerie V.
Wow the best rental experience I have ever had with U Haul. My second experience with this office and it just gets better each rental. Amy Smalley listened to my needs and wants got me the perfect unit and I could Not be more pleased with the value /cost and near new condition of equipment. In and out 10 mins flat had things ready to go. Amy see you soon have another trip next month. Note : I tell anyone moving to call you For a truck or trailer.CARL S.
Amy was very professional and friendly, she went above and beyond. Contacted me ahead of the day of reservation with all paperwork needed and followed up on day off reservation with questions and suggested any products available, if needed. I was able to purchase my two queen cover and finished paying for any other services. If you need a uhaul this location is one of the best to get all your moving supplies and rentals. Thank you Amy!DIANA S.
I was told I could return the vehicle early, if I joined the 24/7 program, and I did! But they charged me for all the days, originally contracted. I was not informed of all the gas charges! I was charged $ .69 a mile, then charged $32.00, for gas charges, and yet another charge in the gas department! I do not feel I was treated with good faith!Patricia O.
I Love the Location and staff, they are very nice & friendly. Only Negative was the A/C in truck was not working, and was a very hot day, but it may have been that staff was not aware.LOIDA M.
vehicle worked well. Drop off easyTimothy R.
Price was as expected, l same as all, very friendly, great service! Thank you much!PRISCILLA R.
There was no one at location nor answering the phone. We assumed we took the correct trailer.Linda M.
The truck was okay. However, the employees knew nothing about the trucks when checking out truck prior to departure on checklist and did not explain after hour drop off procedures when there was no WiFi connection. Had to get help from fried that was a trucker and it took over hour to do check in. Most importantly it would have been nice to know NOT to put keys in lock box before finding out you needed information from truck on miles etc. and all pictures you needed to take. This was not a good experience.barbara D.
El cliente no dejó un comentario.CARLOS M.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Josiah R.
I rented from this place 3 separate times. They were always professional & super friendly. Great customer service! Definitely use them if I needed a truck or trailer again.KRISTINA G.
El cliente no dejó un comentario.KRISTINA G.
El cliente no dejó un comentario.ROY H.
El cliente no dejó un comentario.NATALIE Y.
Amy was great. The original reservation was a disaster. You guys really should screen your franchises better, The girl at the 800 number saved the day. Too bad we waited 30 minutes on hold to talk to her,WALTER R.
Everything was goodDeborah L.
El cliente no dejó un comentario.THOMAS N.
Everything was perfectLARRYCHANDLER C.
El cliente no dejó un comentario.KRISTIN G.
El cliente no dejó un comentario.KEITH S.
The personnel working at this location were amazing and understanding. I would highly recommend this location to anyone looking to rent equipment.Jonathan B.
El cliente no dejó un comentario.Laraysha O.
no one was there on a Thursday afternoon. called many times left message's, No one ever called me back. Had to call another u-haul place for help. Would not use U-haul again.JEANIE S.
Amy was the best customer service rep. I have encountered in ages! She was AMAZING!!!! I will always come back to this particular U-Haul location. Thank you so much Amy and all the best to your teamELIRA B.
Excellent service!ANNETTE C.
El cliente no dejó un comentario.Dawn W.
Friendly, simple, fast, hassle free!Dwayne C.
Customer Service was awesome from Amy and her Husband!Desiree D.
The vehicles appear to be parked in someone's back yard. The truck was not cleaned or sanitized. I had to wipe down the cab area before I used it. Not very COVID compliant at all. I had to have the truck that day otherwise I would have canceled.Henry B.
El cliente no dejó un comentario.john B.
We picked up the truck using the lock box. Although I understand the process having to send so many pictures of licenses and id and self seems over the top. If you're savvy with your phone, etc, it's irritating but if you aren't savvy it would be a problem for some to figure out.Jason E.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Lauren J.
Friendly staff, clean location, and was open and inviting for business.JOHN B.