Customer Reviews for I&P Mechanic
(U-Haul Neighborhood Dealer)

Rating:

3.0

Dropped off keys

Rating:

4.0

Truck had to be swept before we could load furniture

Rating:

4.0

The trailer pick up went very smoothly. The staff at I&P were very helpful.

Rating:

1.0

Got the van with no fuel then got charged for not leaving a 1/4 tank of fuel in the van

Rating:

5.0

Everything went well

Rating:

5.0

Polite, helpful

Rating:

3.0

Provide 5×8 trailers in valleyview ab at ktc Or even grande prairie! I had to drive 1 1/2 hrs to pickup The lady at the front was very unprofessional and too busy to help me.

Rating:

3.0

They didn't allow enough miles to get to the drop off destination ended up having to pay for extra miles at the end drop off destination

Rating:

2.0

No windshield washer fluid had to spell my name out and correct her as she tried changing the details on the contract that the call centre and I had already agreed upon. Was lazy as hell

Rating:

1.0

Move U-Haul to another location. This drop off zone is not recommended for anyone to experience. Very poor management and also very impolite.

Rating:

1.0

Truck was not ready for pick up, buried in the yard under ice and snow. When paperwork completed and keys handed over I went outside to find 2 feet of snow on windshield. I had to go back in to ask for a snow brush and brush the windshield clean so I could drive the truck to my home. If it wasn’t for one of the mechanics grabbing a shovel and helping after I had cleaned off half the hood of the truck it would have taken me another hour to remove the snow and ice to drive the vehicle safely.

Rating:

4.0

they did what they needed to do, but did not explain anything. not very friendly.

Rating:

3.0

The chains on trailer were dangerously thin in places and stop king for the trailer I had to take garbage out of trailer before loading it although there was keys and dirt still on floor I didn’t have time to sweep it out as I had to get on road. I had fire department where I was do my loading for me as I have arm injury and they were very concerned about the chains and made sure to tell me to report this issue as it needs to be fixed

Rating:

5.0

Southside U haul is sketchy.

Rating:

5.0

Service was very professional

Rating:

5.0

Very good experience

Rating:

5.0

Trailers are hard to move in the tall grass. They need to pivot a bit to lift onto hitch. Everything else was great.

Rating:

3.0

I would recommend more supervision by someone who works here when we went to get the trailer. Kind of a disorganized area to back into to get the trailer. The grass should be trimmed back here and the trailers better organized.

Rating:

3.0

I called Uhaul to extend my rental an extra day and had to pay using credit card. But when I returned it the employee insisted I pay again and argued with me saying I was lying. Customer service is important. She could have asked, checked in the system and then said she made a mistake. I wont recommend this location to anyone. I also had to manually push a Uhaul forward by myself to gain access to mine. That's a potential safety issue.

Rating:

5.0

👍🏼

Rating:

4.0

Closed early

Rating:

5.0

Fast and friendly, only issue was the trailer parking was a little tight but quite doable.

Rating:

5.0

Inside cabin was not clean , we had to clean first.

Rating:

5.0

👍🏼

Rating:

1.0

Watched as the owner of the location used a skid steer to “flip” the trailers out of the snow and ice. Then he dragged it out a few feet and left if for me to pull to the street by hand to attach to the RV. I inspected what I could but the unit was still covered with snow and ice. Lights would NOT WORK no matter what I tried. Ended up with only a right hand signal light. My rv wiring works perfectly.

Rating:

4.0

Solid equipment but rental and pick up should not take 1/2 hr to complete.

Rating:

3.0

Had to drop off a 6 x 12 trailer, and needed a jack to take it off my truck. But because the business was closed no jack was available. Took awhile to work this out, was rather inconvenient.

Rating:

4.0

Left tail light fell out wen I hit a bump on the hiway...

Rating:

3.0

Slow

Rating:

4.0

ensure cleanliness. the person who helped was excellent, friendly and helpful. was unable to post pics when picking up on website.

Rating:

5.0

DISASTEROUS!!!!! The company I used was and has been an excellent business, it is not just a U-Haul depot,but also a mechanical repair shop. I rented equipment from them and let a 3rd party use it against my better judgement they did not return Uhaul truck to where it was supposed to go which was where we were to originally rented it from I and P Mechanical in High Prairie AB! The shady and dishonest people who I let use truck and trailer then kept the keys but informed me they had dropped unit off in Slave Lake AB but again not where it was to go! They then returned and stole unit so they could continue using unit it wasn't until later I was informed unit was still missing and reported stolen! The unit was eventually found in Edmonton Alberta abandoned I am now responsible for 3000 dollars due to my stupid decision to allow these so called ex inlaws and I recommend never to allow others to rent under your name and good standing! I am at fault and I am embarrassed and I must say Uhaul in general took all of this in stride they were professional and kind really and did not make more out of this situation but I am on the hook for the bill!

Rating:

4.0

As usual I&p mechanical were great!

Rating:

4.0

I needed to rent an appliance dolly, they had one but said it was not for rent. They also had a smaller one but would not fit my needs. This is the only problem I came across. If it was there why not rent it if people need it Thank you.

Rating:

3.0

Was closed should be open

Rating:

5.0

No complaints!

Rating:

4.0

With a valid credit card and a valid driver’s licence, the need to have a name of a friend and call them is a stupid and antiquated practice and humiliating as well. What’s next? signing over my first born? When I rent a far more expensive car I don’t get treated like a common criminal. Otherwise the service and equipment was fine.

Rating:

1.0

I was charged double and owners refused to refund. Do not go to high prairie uhaul

Rating:

3.0

The back of the truck was not swept out, but the people were very good to deal with.

Rating:

1.0

Nobody helped me to hook the trailer up. I struggled for 30min to do it alone. Trailer was also dirty.

Rating:

3.0

Help. With hook-up. I had to connect trailer in backyard alone.

Rating:

1.0

Not to have hidden cost like after hour drop off and you should have something as a customer honour system when unit is brought back before the day and time on contract

Rating:

3.0

trailers should have little jacks for hook ups

Rating:

1.0

service was non existant had to do everything with the app. which would be ok if there was a cell signal in the area. as a result it took hours to check the thing out. no service on weekends so had to rent for three days even though I only needed one. and was charged extra because i could not check it back in. (as it was the weekend and the cell signal was not there.) will never be renting a u-haul again. better off buying/building your own trailer.

Rating:

1.0

Well for one don't let people book online if there is no actual pick up available! Having to drive almost 5 hours round trip to get the uhal was a joke and you guys could only offer $100 off which I also find a joke because going the opposite way it's only $242 and with the $100 off we paid around $600 still. I definitely will not ever use uhal again after how terrible the service was and how much of a hasstle it was and I will be telling everyone I know to avoid uhal. I gave you guys a second chance after the first run around I had in April and I was even more disappointed this time.

Rating:

4.0

I did not pick up at this location, went to Red Earth, ( over 100 miles) upon arriving the truck has been vandalized so was not in use. No phone service on that road so they could not contact me. The woman at the location was very gracious and helpful as she could be. Called the 1-800 number, found them to be no help at all, unfortunately. It wasn’t that they didn’t want to help but had no idea of the geographical area. Couldn’t contact anyone as it was “after hours” I was given the area managers number “Joe”, made up for what the 1-800 service couldn’t do. He was friendly and helpful, informative and overall fantastic. Got a contract with the people in High Prairie, which again she was very easy to work with. At drop off, again, very easy process with a friendly agent. I would say more local input would be beneficial. I don’t think the 1-800 system could of helped in this situation at all.

Rating:

3.0

Extremely slow customer service. Vehicle needs more maintenance upkeep on it.

Rating:

3.0

Was difficult to calculate how much gas to put in when truck fuel tank is not filled - ended up donating a 1/4 tank extra to U-Haul