Customer Reviews for IStorage Overland Park
(U-Haul Neighborhood Dealer)

33 reviews

12180 W 135th St   Overland Park, KS 66221

(913) 945-1358

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat: 11 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 4/3/2024: Closed
  • 4/10/2024: Closed

Services at this Location:

Contact Us

(913) 945-1358

12180 W 135th St
Overland Park, KS 66221

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat: 11 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 4/3/2024: Closed
  • 4/10/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Renee Razook 
Rating:
5.0

Customer did not leave a comment.

Leslie Jolitz 
Rating:
1.0

Location was closed but open on website. Couldn't get the key. Horrible Location

LATOYA PETERS 
Rating:
1.0

A well meaning but confused person checked me in. The person confessed that they had limited experience with U-Haul rentals. They were constantly on the phone with another employee for instructions. I think some box was either checked or unchecked. I any case I was never given a rental agreement and the charges are way to much..

Jon Simonie 
Rating:
5.0

Customer did not leave a comment.

Brian Cox 
Rating:
4.0

Easy to find, although parking was a bit confusing

Michael Loprete 
Rating:
3.0

Location seemed fine but it was not clear where to park the truck.

Robert Burriss 
Rating:
3.0

Customer did not leave a comment.

Vamshi Krishna Mittapally 
Rating:
3.0

Multiple problems with Mobile check in and out. I don’t even have the time to go over all the problems

John Frieze 
Rating:
4.0

Customer did not leave a comment.

Kevin Owsley 
Rating:
5.0

Customer did not leave a comment.

Brian OConnor 
Rating:
4.0

Customer did not leave a comment.

Fred Robinson 
Rating:
5.0

Customer did not leave a comment.

kari driskell 
Rating:
5.0

Customer did not leave a comment.

vernon radford 
Rating:
1.0

Customer did not leave a comment.

tim west 
Rating:
1.0

Terrible experience. Nobody was there to help me at the facility. The people I called and talked to with UHaul customer service were extremely rude and frustrating to work with. I also got false pricing. I was told taxes were included the first amount, come to find out more taxes were added onto the total. The truck also says $0.69 per extra mile, came to find out on the receipt we were charged $1.00 per extra mile plus taxes. Extremely poor service, poor experience and will not be a returning customer and will do another service. Extremely expensive overall for a one way trip, 10 foot truck.

Arville Crawford 
Rating:
5.0

Customer did not leave a comment.

Jinwen Cai 
Rating:
4.0

Customer did not leave a comment.

LOGAN MILLER 
Rating:
4.0

Customer did not leave a comment.

John Rogers 
Rating:
3.0

Customer did not leave a comment.

Leland Walker 
Rating:
3.0

The rental was to be a counter pick up, however the person had to leave for a family emergency (which happens). However it was very chaotic in trying to get the truck. The sign on the door had an incomplete phone number listed for help (it was missing 3 digits). When finally we were able to find a number to call it was a challenge to work thru it all. Once we got the key it was easy but the whole ordeal took at least 30-45 minutes out of our day.

Stephen Rimmer 
Rating:
3.0

We requested a dolly, and we were told one would be on the truck for us. Of course, it wasn’t there. The new guy at the desk said, oh let me call around to see if this or that place has one. The move we made was extremely difficult. Why can’t somebody get at least some things right..We are sick of dealing with half wits who do not take pride in what they do.

ROBERT BRIDGES 
Rating:
5.0

the mover i was hooked up though uhaul committed aggravated assault/attempted murder. they trashed both houses. lots of drywall work and painting required. i will be in touch.

Jim Arnett 
Rating:
3.0

The key was not in the lock box when we arrived at pick-up. Thankfully the store was open and they had the key inside.

Lori Brandow 
Rating:
5.0

Customer did not leave a comment.

Mark Beischel 
Rating:
5.0

Customer did not leave a comment.

Ajaykumar Appala 
Rating:
5.0

Customer did not leave a comment.

Gregory Buchanan 
Rating:
5.0

Customer did not leave a comment.

David Bergren 
Rating:
5.0

Easy access and Friendly staff.

Krishna Mohan Mande 
Rating:
5.0

Customer did not leave a comment.

sharon simpson 
Rating:
5.0

Customer did not leave a comment.

Rocky Billings 
Rating:
3.0

Hours not listed online. Tried to deliver the truck at 8am but they didn't open until 10. Had to make two trips and waste gas. Other than that, the guy inside was very helpful and the return went quick.

webster johnson 
Rating:
5.0

It was a good experience renting a u haul truck for moving. When we returned the truck someone met us right away and inspected the truck

JANET STVERAK 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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