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Richard W
Customer Reviews for IStorage Bradenton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady inside was awesome very helpful and very accomadating give that a raise
Jill URep was super welcoming and friendly. Highlighted and explained everything. Will be using in the future.
Dayna PThe pickup location was changed. I was not notified outside of uhaul.com of this. I get all other communications, why not a location change? Not happy other than the employees helping as best they could
PAUL BJR is a great customer service agent. Very helpful, knowledgeable and friendly. Truck did its job.
Michael WOur SC did a great job
Tony RGlove box door was slightly sticky.
Raymond JThank you for proving the furniture dolley at no additional cost.
Louis BTerry at the State Road 64 location in Bradenton Florida did an excellent job.
Charles SEverything went well very easy for pickup and drop off
Brenda HGreat service. Team exceptional!
JOHN MFront bumper was damaged which was not on the photo presented during checking. I had to call uhaul to dispute it during pickup since it wouldn't allow me to co.plete the pickup online.
WALTER FThe U-Haul representative, Kelly Thomas, I worked with was very helpful in finding me the perfect vehicle I needed in spite of the shortage in opportunities available during the aftermath of Hurricane Ian. During my search a few people I know recommended him because of their prior interactions with him particularly with Mr. Thomas. Thank you very much for making my needs satisfied. I will highly recommend Mr. Thomas and U-Haul in the future. Marcus
Marcus HDidn’t have a utility dolly in vehicle as requested but my bill still charged for it. Cargo area was dirty. When I picked up I had opted for the mobile pickup and it said I could come back for the utility dolly when the store opened in two hours
Happy CKelly's customer service was very good.
Frank AWe had reserved a dolly along with the truck only to find out that there was no dolly available when we picked up the truck. We ended up getting one elsewhere but it would have been a disaster without one. I would have expected some advance notification that a dolly was not available so we could plan accordingly.
Richard YThe location was excellently run, fabulous service and very helpful Your Miss Carter online manager was incapable of releasing the vehicle at the allocated time because I don’t have US I D I had to wait for the store to open but the gentleman kindly opened early and was very helpful and sorted everything with the minimum of fuss
Richard BThere was one employee at the facility who was late to give me my uhaul rental. They took the company van to get coffee…no not kidding. They didn’t have any of the equipment I reserved on my reservation which made my move take twice as long. Worst experience ever. Will not be renting again.
Danielle GSuper easy process to pickup and drop off
Christopher SMy request included a utility dolly and when I picked up my vehicle I was told there were no utility dolly’s available. Luckily they had a very basic dolly for me to use. It wasn’t great quality but was included for no charge and did a decent job. Attendant who helped me was very polite.
Jeff GDon’t sign up customers for a pick up at 10 AM and then call him the day before pick up and tell them they can’t come till 1030 or 11 because the people before them are bringing it back late
Kyle BEveryone was very helpful and courteous. Thank you
Marty GThere was a cigarette butt in the ash tray, which I found trying to figure out why the truck smelt. Truck also leaks engine oil, onto both of my driveways
Estefano NThose guys are great !and I storage/U-Haul I never thought rent in a truck and be so easy and hassle free plus great employees
Tony SPut on a running board stepping board a little lower for short people. I had to put $25 with of fuel to “fill it” and the gauge still said full when i was done driving. I do not believe the prior customer actually filled it. The gauge may not move until it is way down. I only drove to Palmetto and back twice. It might be good customer service in this environment to calculate usage by miles driven so the honest customers don’t pay the price for the ones that bring it back “almost full” . Great customer service, thank you!!!
janis eGreat Guys❗️
Tony SBoth employees were helpful, polite and quick
Jordan AEverything was smooth and easy. The van had lots of use but was clean. Dents and blemishes were well documented and check in was a. snap.
Mark MThe Contract always a trap if you do not double check they will take advantage of you
Patrick ODon’t change a thing. Terry was great.
David JOverall wonderful experience.
Tammy CCould not login to site to get copy of the bill. Tried for 2 days. Sent email to manager shown on email, and it bounced back as not available. Will have to visit the rental site to get copy of bill. Truck had over 100,000 miles but ran ok although somewhat noisy.
Charles BThe only thing was the door traction when opened would shoot up too fast. It needed to be losened some. Other than that and the high gas prices which none of us have control of I'd say uhaul rocks! What would we do without you? Thank you so much for making it so easy on us poor folks when moving! Thank you and God bless
Shelia MIt's in a great location off state road 64. You have two top notch guys Kelly and Terry who are great at there jobs and the blue print how customer service should presented.
Eric RFriendly, and process was SO EASY.
Sarah MWas very surprised to find the lobby in complete franchise compliance and additionally surprised to find very professional help behind the service desk. Likely my best U-Haul experience ever.
Kevin CThis location is convenient, and an issue occurred that required me to contact customer service. The matter was resolved quickly and politely.
Lori DLoved the 24/7 online pick up option, which went seamlessly.
Thomas MTruck was dirty, unable to wash windshield, engine lights on, no hand truck as ordered. Gas was 3-4 full, I returned truck at 3/4 full and still charged $35 for gas. Disputed but haven’t heard anything back
Michelle R.69 cents a mile is crazy never renting again from I haul bill was astronomical and then they charged me a clean fee when the truck was clean when I brought it back
Fonda AGreat place to rent a truck
Thomas RNothing terry was awesome
Tyrone YTravis is a great person and employee!
Miguel CThank you so much
Julia MThe guy in the office was rude on every occasion I visited the office especially on drop off. I asked if there was anything that needed to be done at drop of he stated no just give him the keys. 25 mins after leaving received a rude call asking for me to return and clean out the truck. The time for that request would have been when I asked if there was anything thing need to be done before I left. He definitely has zero business being in the customer service role. Rude on every single visit in one way or another.
Lance JWindshield wipes beyond needing of replacement. I also scheduled to rent two furniture dolly’s. I spoke to one of the gentleman at the facility to confirm address and also ask if the furniture dolly’s would be in the truck “yes the sure will be”. Pick up the truck no dolly’s, called customer service and apparently that location does not have the dolly’s so. Thanks for letting me know. Made the move much harder !!!
chris hOffice was closed till 3pm when I tried to return truck. When finally opened, Kelly the customer service person, was quite annoyed when we told him that we were waiting for 20 minutes to reopen. He took blower to the WRONG RETURNED truck, realized that and then sat in the returned truck for 15 minutes. Upon our approach to him, he stated that he had to check lights, gas, etc and was very rude about the procedure he had to go through and displaced his attitude towards us. It turned into a shouting match, which was not pleasant and I was about to call the local police for he was out off control on the fact that he took his good old time to check in the truck, when we already sat in lot for over 20 minutes waiting for someone to come and open up again. Lunch times should be POSTED on door so other customers are aware of the lunch hours. Another couple was also waiting to come and pay their storage bill, and they also told us that this happens to them all the time that there is NO posted time for lunch breaks, which means that agent can go off the clock when ever he feel like it. Kelly was very rude and I would NEVER recommend this storage site to anyone for rental of trucks. I would drive out of my way to deal with another UHaul facility Human Resource should have him take a course in Customer Service, he lacks big time in those skills.
Luis S2nd time!! Attendant not there at 2:15 which was indicated on door. Waited til 2:45 and went thru return process online. Not good
Robert GIt’s the mobile process that needs improvement. U-Haul needs to make it more user friendly and clearer if you are going to offer after hours pickup and drop off. Just our opinion
DONALD BThe check out system did not work. I had to be someplace at a certain time it delayed me. I was late and inconveniennced by this. Another customer wasn't able to check in using the app either.
Jacqueline GAwsome job
Pamela DThe best customer service. Thank you.
valentina rThe customer service from the I-Storage team (Kelly & Terry) is second to none. They were extremely accommodating and very detailed. The U-Hual was clean and ran well. I would highly recommend renting from this location.
Anthony DGreat service and help in a stressful situation
Lynn SKelly went above and beyond our customer expectation of service. He is a number one asset to your team and delivers top notch service.
Bonnie M