Customer Reviews for In And Out 1
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

85 reviews

2505 N Hwy 231   Panama City, FL 32405
(Self Rentals Only, The Exxon Gas Station)

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

2505 N Hwy 231
Panama City, FL 32405
(Self Rentals Only, The Exxon Gas Station)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ida guyer 
Rating:
3.0

Customer did not leave a comment.

Shannan Kelly 
Rating:
3.0

Customer did not leave a comment.

ANTHONY DEMORO 
Rating:
5.0

Customer did not leave a comment.

Marilu Mendoza 
Rating:
5.0

Quick and super easy to obtain a truck I needed in a pinch. Thanks so much

Danielle McRae 
Rating:
1.0

Have keys where they are supposed to be and better maintain vehicle

Megan Pace 
Rating:
3.0

When I called customer support they told me to call the drop off location to see if I could get a dolly. I called multiple times and no answer.

Carol Franco 
Rating:
3.0

The online app would not work for pick up or drop off checkin

Loris Baugh 
Rating:
5.0

Thank you for helping sort out the key situation. :)

Daniel Vidny 
Rating:
2.0

System did not work when we returned the truck. Had to call to tell that truck was returned on time and at the desired location.

Brett Wester 
Rating:
3.0

Fix the app! I was in the middle of using the app to do a self check in but it kept putting me back to retake pictures numerous times. It took me 30 minutes to check back in! Very frustrating.

BRUCE TAWS 
Rating:
4.0

Customer did not leave a comment.

Michele Bone 
Rating:
4.0

Customer did not leave a comment.

Jordan Wyman 
Rating:
4.0

Customer did not leave a comment.

Robert Newman 
Rating:
2.0

I would recommend that the UHaul Storage Personnel, let the renter know about “Self Service” Rentals

Michael Cline 
Rating:
5.0

Customer did not leave a comment.

Trudy Thurman  
Rating:
2.0

did not have the right truck that I ordered.Had to get a much bigger truck than I wanted.

Ed Miller 
Rating:
1.0

This was not location I ask for. A self drop off with no instructions and person at store had no idea but the Uhaul phone operators walked me through it and I closed my account with their help

YVONNE SEAWARD 
Rating:
2.0

The U-Haul app is out dated and is supper slow. And the confirmation email just beats around the bush

Jhonatan Arredondo 
Rating:
5.0

Mr. June was easy to work with!

Joshua Peters 
Rating:
5.0

Easy pickup through the app. Was in and out in 5 mins.

Niel Peterson 
Rating:
2.0

My email said I would be called the day before and I never was called. It took us 2 hours to figure out how to rent the truck. The instructions were not clear at all.I will never do this way again.

Isaias Rodriguez 
Rating:
5.0

Nothing it was perfect

Theresa Odom 
Rating:
5.0

Customer did not leave a comment.

TYKEY JACKSON 
Rating:
1.0

I reserved a 15’ uhaul three weeks in advance and they wouldn’t supply me with a truck on the date and time I reserved it. Had to be sent to a different location to use a 26’ truck.

Mary Cannon 
Rating:
5.0

Customer did not leave a comment.

DIANNA JIMENEZA  
Rating:
1.0

The mobile check in did mot work

JIM HARDING 
Rating:
1.0

I made a reservation for 8 am. But I found on my moving day that the service begins at 9am and the app didn't work. When I return the truck I couldn't upload photos by my android phone. The truck was shaking constantly. It was terrible experience!

ZADOK HONG 
Rating:
2.0

Customer did not leave a comment.

Robert Barnhill 
Rating:
2.0

Customer did not leave a comment.

Barbara Hines 
Rating:
1.0

Truck had to be jumped started and U haul rep who I . Spoke to on the phone was not helpful and sarcastic.

Dennis Fullwood 
Rating:
4.0

Customer did not leave a comment.

Richard Fiallo 
Rating:
3.0

The lock on the key pick up is old and needs to changed out. The site was down and could not log in on time to pick up truck rental. The driver side floor mat had mud all over it. The truck was good for the move but we will go to in person next time. This just didn’t work for us.

James Kelly 
Rating:
3.0

Make sure that the vehicle is cleaned inside and out.

Donald Williams 
Rating:
5.0

Customer did not leave a comment.

melinda Pendleton 
Rating:
1.0

The truck I rented was present but they gave me the wrong key.

James Morse 
Rating:
2.0

The gas gauge was much lower than stated in the contract. I was told I would receive a credit at drop off, but instead I was charged extra.

Jennifer Allen 
Rating:
3.0

Customer did not leave a comment.

Wesley Warren 
Rating:
5.0

The folks at the in and out location were fantastic, especially June. He helped me with both my pick-up and return and gave me excellent advice. I found the UHaul website confusing. Signing up was difficult and some of the language, for example “you have chosen hand delivery,” Was confusing. What does that mean? I was at the pick-up location a few minutes early but was not allowed to get my truck until the exact minute. Then it took 15 minutes to complete your paperwork and get the key.

Lorna Morris 
Rating:
5.0

Please Keep me in the loop and keep my Driver's license on your files as a steady client. Victor-M Ortega MD

Dr Victor M Ortega 
Rating:
3.0

The truck was very dirty in the cab and the back.

Angela Whitely 
Rating:
3.0

Customer did not leave a comment.

David Ordway 
Rating:
3.0

Make sure that the equipment that we order is there in available in our truck in my case I ordered a furniture dolly and was given a utility dolly to move a hideaway couch a loveseat a recliner leather back chair also a small living room chair on the 13th floor of a condominium with the luggage cart it was very nice of the men at the store renting the U-Hauls to even give me anything but it unfortunately was of no use and I was still build the whole $85 charge when I left a message with my return I was told I would get a phone call back within 48 hours and never heard from you all 5 days later the credit card was billed the total amount for the rental other than that I think the app was wonderful it was convenient and I appreciate you all and your company U-Haul is a wonderful company

Crystal Orgovan 
Rating:
5.0

Customer did not leave a comment.

Dale Kidder 
Rating:
5.0

Customer did not leave a comment.

STRICKLAND LI 
Rating:
2.0

TRAIN the personal at this location how to run your system for pickups they know nothing. I had to do the entire process over the phone. It took 1hour yo check in which cost me 34.00 because I was marked as late. I WILL NEVER us uhaul again

greg hollis 
Rating:
2.0

Pick up took a bit of time but went well. This location is open on Sunday which was very helpful. The trailer was returned a day early. We asked for assistance to lift the trailer off the hitch and we were told it would cost $20. We managed on our own. A receipt for confirmation of return was requested and they said they would not give a paper receipt and it would come email. Did not get confirmation of return and 2 days later got an email saying the trailer was not returned. After my husband called the next day they confirmed the trailer was returned.

Laurie Jones 
Rating:
2.0

When I got there I was told I needed to drop trailer off at a different location. Then the man came out while talking on the phone and told me that I can leave it. The ticket was never closed out and I only used this for one day!!! I still got called saying my equipment wasn’t returned!!! This is not at all good because I asked the man if I needed anything else and he was like no but if I have issues to call U-Haul which I did that same day!! The ticket was still never closed out!!!

Katherine Young 
Rating:
2.0

That place messed up every\thing, cancelled the online res and somehow provided with truck without an agreement. No dolly: I got a rolling thing that I didn't want, no full gas tank, got 3/4. Overall they sucked

Dennis Craig 
Rating:
1.0

Customer did not leave a comment.

Marlaina DeStefano 
Rating:
1.0

They did not help us hook up the tow dolly neaver inspected the tow dolly we had to go back in and ask for help there was not connection wires for dolly, told us to go anywhere in Burlington VT to drop off no paper contract, would not recommend this place

Aimee Dunn 
Rating:
5.0

Customer did not leave a comment.

Roger Stewart 
Rating:
5.0

Fast and easy return with mobile processing link.

John Young 
Rating:
5.0

Nice place

james harris 
Rating:
2.0

Customer did not leave a comment.

Kendall Henson 
Rating:
4.0

Customer did not leave a comment.

richard mitchell 
Rating:
5.0

Mr June is amazing . Great customer service .

JOAN FERGUSON 
Rating:
5.0

Best customer service . Mr June is amazing .

Shawn Thomas 
Rating:
1.0

I did not receive a gas, damage or any paperwork on pickup. The UHaul was extremely dirty and covered in dog hair. I had to clean it out before I could even use it. The location does not have a Dropbox to leave keys if it’s later to drop it off and wanted to charge more days. It’s 100% a bad experience. The UHaul customer service team, though, on the phone is amazing.

Brock Seng 
Rating:
4.0

Customer did not leave a comment.

tom woods 
Rating:
3.0

They were nice people and always helpful. I would use this location again.

Jenica Fletcher 
Rating:
3.0

Customer did not leave a comment.

Bill Liebsch 
Rating:
5.0

Customer did not leave a comment.

MOSES EVERETT 
Rating:
3.0

Customer did not leave a comment.

Roberta Presha 
Rating:
3.0

Customer did not leave a comment.

Andrew Hicks 
Rating:
2.0

Better trained staff and free upgrade when unit not available. Rip off.

Derick Bohn 
Rating:
2.0

I was set to the side twice so that the cashier could take care of store customers. Even though I had prepaid, I was told that I owed another approximate $40. After I refused to pay it, the cashier mysteriously found the mistake. I had declined the insurance, but it had been added anyway even when the website had showed me $0 balance

Scott Jones 
Rating:
3.0

Customer did not leave a comment.

Cliff Knight 
Rating:
1.0

My pick up the lady had no idea of what she was doing misput info then gave wrong pricing cost me three times what I was told it would cost

Micheal LaBauve 
Rating:
3.0

Great location but parking is terrible. Employee service was outstanding!

Michael Sleeper 
Rating:
1.0

Customer did not leave a comment.

mark ransdell 
Rating:
3.0

Customer did not leave a comment.

Bruce Poindexter 
Rating:
5.0

Customer did not leave a comment.

James Roddenberry 
Rating:
3.0

Customer did not leave a comment.

Timothy Clark 
Rating:
5.0

Service was great!

Joe Herm 
Rating:
5.0

Customer did not leave a comment.

David Bendix 
Rating:
3.0

This was a convenience store that only had 1 person working. Could not assist with removing trailer from vehicle. Did not seem very knowledgeable about the process.

Nada Attaway 
Rating:
3.0

Customer did not leave a comment.

Dennis Nutting 
Rating:
5.0

Customer did not leave a comment.

Helene Weiss 
Rating:
3.0

Customer did not leave a comment.

L James Wallace 
Rating:
3.0

Customer did not leave a comment.

bryce hamilton 
Rating:
4.0

Customer did not leave a comment.

ALPHONSO COLEMAN 
Rating:
4.0

Customer did not leave a comment.

jeff harrell 
Rating:
5.0

Very nice and wonderful experience.

Ryan Norris 
Rating:
5.0

Customer did not leave a comment.

SAM ANDREWS 
No reviews have been submitted for this location.

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