Although I chose self check-in, the pick up location was supposed to be staffed during regular business hours. I was unable to unlock the combination lock to retrieve the key. I spent 1.5 hrs. on the phone with a Uhaul rep. trying to assist me. Although not on site, a staff person at the pick up location finally answered the phone and after several more attempts the lock opened. Uhaul needs to establish a back-up protocol for customers doing self check-in and the equipment malfunctions.scott L.
Customer Reviews for I-81 Self Storage
U-Haul Truck Share 24/7© Location
Bristol, VA 24202
Servicios en esta ubicación:
Horarios de la ubicación
Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Devon C.
The lady at this location did her job well. The thing I am upset about is UHaul advertises 24/7 pick up, but it did not work. I was supposed to be able to go online check in and get a code to unlock the back where the keys to the truck were. I never got a code for the door and the lady had to call her supervisor in order to get a code. It took her about 20-30 min to gain access to the truck. So your process of 24/7 does not work. Due to this, I ended up sitting there waiting for it to open in order to get the truck. So an hour and a half of my time was idle that morning. I found the entire process very frustrating to say the least.pam S.
El cliente no dejó un comentario.Keyuna J.
Tabby was excellent and very helpful.Thomas R.
Service clerk was friendly and welcoming but seemed a little lazy about helping me to connect with my drop off site.Norma D.
El cliente no dejó un comentario.HUGO B.
El cliente no dejó un comentario.Jarman W.
El cliente no dejó un comentario.Mike D.