Customer Reviews for I80 Mobile
(U-Haul Neighborhood Dealer)

160 reviews

1600 New Lenox Rd   Joliet, IL 60433

(815) 722-3540

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(815) 722-3540

1600 New Lenox Rd
Joliet, IL 60433

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Nothing. This location is friendly, quick and professional.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
2.0

The clerk at the location had no pads available, and though the truck was clean and in good working order the location was not kept up well. Furniture pads are very important for protecting contents during moving, and it's a major hassle to try to find something similar at the last minute. U-Haul has the obligation and the ability to have items available that are on the contract, so this should never have had to happen (and it's not the first time that I've had to substitute items at the last minute).

Jeff V. 
Rating:
5.0

i took the smaller truck because of the ease of co-operation & honesty with the owner of this gas station we will be renting from him again in the future for our next move in 1 year & will certainly mention this place to my friends.

andrew S. 
Rating:
5.0

Stop switching reservations and changing pick up times like you did on my reservation which u cancelled because I was an hour late because I didn't know you changed location and time

robert B. 
Rating:
1.0

Customer did not leave a comment.

Jay D. 
Rating:
4.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

Marco D. 
Rating:
3.0

The internet was terrible and we couldn't get the app to work for contactless pickup. The guy inside helped us but it took his app forever too. He never walked the vehicle with us or anything. Just gave us the keys and the receipt and sent us on our way. On our 8 minute drive to our house the check engine light when on and off twice. When we got home we turned the truck off, my husband checked it out, couldn't find anything, started it back up and the light stayed off.

Rachel F. 
Rating:
3.0

we originally made reservations for pick-up at Sheridan rd location in Kenosha ,wi and we called to confirm ,we were hung up on for asking normal questions not good

james M. 
Rating:
5.0

The back of the truck had a puddle and ice in the front-passenger side - must have a leak. Is this fixable?

Eric L. 
Rating:
1.0

The vendor tried overcharging me twice. First, the contract claimed the truck was full on fuel, I had to take a picture to prove it wasn't. Then I was charged for 3 rental units, even though I returned it well within the initial renting period (I had it until 4 PM, it came back at 2:30 PM). The corporate number was able to resolve the refund, but this vendor is sleazy and I would not recommend them.

Michael F. 
Rating:
1.0

I was overcharged for the rental. The receipt and credit transaction were different

Artia L. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
1.0

Was overcharged I did the express pick up online stood in the store for liver 40 mins person couldn't print out information kept saying printer was down charger me for 2 fees I didn't nit sign up for them told me couldn't get. A refund and Stopped answering my phone calls

Daneesha W. 
Rating:
4.0

He said the Engine light was on. And there should be no problem. There where No Problems. The truck was clean as expected. I will be renting the truck again , at this location.

Andres Z. 
Rating:
1.0

Reserved a 15ft truck they didn't have any in the area where I needed to pick it up so I drove an hour out of my way and they had a 10-foot truck only so how to drive another hour to pick up a 15-ft truck like I requested in the first place I'm very upset about all the extra time miles and gas I spent just to get this rental

Bridgette M. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Rented it two days. Great price!! Thanks Mo!!

dale R. 
Rating:
5.0

Customer did not leave a comment.

dawn S. 
Rating:
4.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

N a

Susan O. 
Rating:
4.0

Customer did not leave a comment.

Carrie U. 
Rating:
2.0

Clerk behind the counter was not able to do paper work for returning the truck. I was told the boss is not here a needed to come again after 5pm.

Stan D. 
Rating:
1.0

This was a convenient store with a part-time U-Haul operation. It took us well over an hour and a half to complete the transaction and get the trailer. The operator did not assist or even know how to hook the trailer to my vehicle. This facility should “not” be a U-Haul facility!

Sherrill B. 
Rating:
5.0

Great place and convenient

JOSEPH K. 
Rating:
1.0

Customer did not leave a comment.

CONG N. 
Rating:
5.0

Ask for Mo! He get u in and out! Great place

Jowanna G. 
Rating:
1.0

Hello I just rented a U-Haul to move a few things to my apartment from 1600 new Lenox road at the mobile gas station I picked a few items up from my moms house which is right up the street 419 siegmund ave Joliet I went straight to my apartment 936 Parkview lane Lockport a total of about 5 miles there and back. I went to turn the truck in a 19.95 size truck and was shocked that I was charge $71! I always used U-Haul in the past but this is the first time I chose this location because it was so close to both of our houses. I brought the attention to the clerk when he gave me my total of $71 for going up the street???? I'm highly disappointed and I waited 45 minutes to even get the truck. I can't believe I was ripped off of of all this money and his response to me was deal with it when you get the email I have nothing to do with the truck??? I when never use U-Haul again neither will I shop at this gas station terrible customer service and I'm still not over the fact I just paid $71 for a $20 truck to go 8 minutes up the same road.

Kim H. 
Rating:
5.0

This is the second time I've rented from this location. No problems whatsoever ever. I'm very satisfied and would rent from here again.

William C. 
Rating:
5.0

Very satisfied, truck was ready and clean. Friendly and accommodating associates

William C. 
Rating:
4.0

The equipment was in very good working order. However, the previous customer did not sweep out the box, left garbage in the cab. And did not leave rhe requested amount (1/2 - 3/4) of fuel in the tank. It was below half. I do not blame U-Haul or any of your staff, it is the disrespectful customer using the truck before my rental. Your staff wss curtious, friendly, knowledgeable, helpful, and professional.

Carol N. 
Rating:
2.0

There is a $39.90 rental charge above the $19.95 charge that I was told nothing about until I returned the truck.

Michael H. 
Rating:
1.0

I did the online reservation to save time. Upon arrival the clerk had no knowledge of my reservation, he had called someone over the phone and they had had to "create" a new reservation for me even though I'm showing them my reservation number via the app on my phone. I was there an additional 40 minutes to get a a truck full of snow.

Juan O. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
1.0

Customer did not leave a comment.

Elisabeth H. 
Rating:
1.0

Have higher standards for designated Uhaul pick up/drop off locations. This location should NOT continue to represent Uhaul.

Tony B. 
Rating:
5.0

Great guys. I always rent here when I need a truck for my business. Ask for Mohammad, he Always gives best service. Keep up guys!

marco J. 
Rating:
1.0

trailer fender and light was damaged, guy didn't know how to validate my vehicle, handed me his laptop and had me try to figure it out. did not have wire for lighting, had to call service to have it delivered. passenger ratchet mechanism was worn out or damaged and seemed unsafe. no one to help hook up trailer. gas station should not be doing u haul business.

bob B. 
Rating:
3.0

make sure the u-haul is clean & doesn't smell bad. I had to buy air fresheners for the u-haul.

brianna M. 
Rating:
3.0

Please contact me on the phone 779 279 9607?

Jon I. 
Rating:
2.0

I had to wait an hour between other customers before the trailer was released to me. This is a service station and there was only 1 attendant on duty

chris V. 
Rating:
1.0

It's in a gas station. They dont do online orders and you're stuck dealing with the guy behind the register while he rings up people for lotto and cigarettes.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

cardenas B. 
Rating:
5.0

Great Pple

cardenas B. 
Rating:
5.0

Very friendly. Had great moving experience. Thanks guys will come back in the future

linda R. 
Rating:
3.0

I reserved a appliance dolly, but received a standard dolly. I was still charged $10 for the dolly instead of the $7.

David B. 
Rating:
5.0

Clean place. Busy spot. Service was great

garcia B. 
Rating:
3.0

Customer did not leave a comment.

Eliza V. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
1.0

UHaul, I am sad to report that we had a horrible experience for the first time using you guys. This is in regards to master order number: 21039221, on 3/31/2018. I scheduled a pick up in Manhattan, IL. online, for return to Aurora. We usually always pick up and drop off here at the Aurora site, but we were picking up some plants in Manhattan, and to save the full 2nd trip we decided to pick up in Manhattan. We were given the address of: Tedds Custom Installation, 21719 S Center Ave, New Lenox, IL. 60451. (815)-485-2611. This was fine since it was about a 6-minute trip up to Manhattan from there. When we reached the site, the door was locked. We got there at 11am. Someone (Tedd) finally answered and he said “oh, well we're closing early today so….?” But then continued to assist with the pickup in a very annoyed fashion. They closed at 1pm today, so I'm not sure how 11am meant 1pm? Then he said “we don't have a 10ft truck, only a van or a pickup truck is available”. I said “that's ok I'll take the truck”. He then said “oh wait, you're dropping off in Aurora? I can't do that”. He then proceeded to call UHaul to confirm, and lost his place in line on the call multiple times, because he kept hanging up to take other calls. I was there for 38 minutes while he screwed around trying to figure it out. Finally, he said I needed to go to this site: I80 Mobile Inc. 1600 New Lenox Road, Joliet IL. 60433, 815-722-3540. So, I went there to get the 10 ft truck, a 16-minute drive from Tedds. At I80 Mobile Inc. the man was much nicer and more pleasant than Tedd, but even there it took him 27 minutes to finally get it done. He never showed me the truck or checked anything, he just gave me the keys after I waited for what seemed like an incredibly long time, and I was given the truck with ¼ tank of gas?!?! Also, it smelled/smells ripe of wet dog, and there are/were dog hairs absolutely everywhere, and the steering wheel is/was sticky….. I have to say, I am truly disappointed. We made a mess of dirt in the bed but everything was cleaned, even the wheels. I did go through some tolls on the way back and I am paying for those with my iPass account online. At a bare minimum, I would like the $50 guarantee back since the first place didn't have the truck I needed, and I had to wait and drive to get this all figured out. Over an hour of my time wasted because your rental sites are completely disorganized. To be honest, I think after the multiple times I've now rented from you guys, and plan to continue in the future â€" I think this time around should be credited back to me in full. It was a truly pitiful experience. I will be sending this letter to your corporate headquarters and any other locations onsite and online that I can find, demanding this rental be free of charge due to my terrible experience. I will contact the Better Business Bureau, if needed. Please feel free to email with questions: Ryanjanes@yahoo.com

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

OKON R. 
Rating:
4.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Ramona M. 
Rating:
5.0

Really appreciated the customer service.

tim P. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
5.0

The guys there are always very nice and very helpful.

Janie D. 
Rating:
5.0

Customer did not leave a comment.

MATHEW H. 
Rating:
5.0

I liked the fact it's off the expressway. Was very safe in and out

JOSEPH LEE D. 
Rating:
5.0

Customer did not leave a comment.

MARCO J. 
Rating:
2.0

Customer did not leave a comment.

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Was what I wanted. Was all good. No pain

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

jasmine B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Very helpful staff

CRYSTAL D. 
Rating:
5.0

Everything went well what I needed was there

DAVID E. 
Rating:
5.0

Really liked the clerked. Very helpful. Nothing painful

ANNIE H. 
Rating:
3.0

Customer did not leave a comment.

Gordon N. 
Rating:
5.0

Customer did not leave a comment.

CLESTINE S. 
Rating:
5.0

Great place!

larry W. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
3.0

Pursuant to your email, I filled out the paperwork and paid the bill to "cut the wait time in half". Needless to say, it took me 45 minutes to get the equipment. Mohammad at the location could not get in touch with the people at corpora to correct the problem.

Maureen M. 
Rating:
5.0

Customer did not leave a comment.

UNGER C. 
Rating:
5.0

Great location. Nice pple

javier G. 
Rating:
4.0

Windshield wasn't clean. Debris in box.

George J. 
Rating:
5.0

Customer did not leave a comment.

ANITA J. 
Rating:
3.0

I rented 10 moving blankets but they were not available when I picked up the trailer. I prepaid for my order and the location did not know how to refund my money so I am still without refund. I will have to rent a truck in September so I would like uhaul to provide my pre rented moving blankets to me at this time.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

VINVNET C. 
Rating:
5.0

Customer did not leave a comment.

Butch B. 
Rating:
5.0

Coming back for another rental. Great service!

JENNY G. 
Rating:
5.0

Customer did not leave a comment.

CIPRIANO G. 
Rating:
5.0

Great guys! Lookin to rent again in a week for another move

jamie G. 
Rating:
5.0

Customer did not leave a comment.

micheale S. 
Rating:
5.0

Customer did not leave a comment.

joanna K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Got what I needed. And everything went well and smooth.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

sue D. 
Rating:
5.0

Customer did not leave a comment.

Veronica L. 
Rating:
3.0

Needed a tow dolly. Guy was great inside with the help of attaching to my truck! FIGM!!!

ANTON H. 
Rating:
5.0

Customer did not leave a comment.

TOM G. 
Rating:
5.0

Customer did not leave a comment.

Kendra B. 
Rating:
5.0

Customer did not leave a comment.

COLIN K. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

Needed what I wanted. Good guys. Will come back. Easy rental spot!

DEVON M. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO R. 
Rating:
4.0

Customer did not leave a comment.

Christiaan B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
No reviews have been submitted for this location.

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