Comentarios del cliente para I-55 Store It

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de I-55 Store It

Grado total:

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Kimberly Y. en

Grado:

I was handed the information to retrieve the keys and the truck to the woman at the counter and told how much gas to return the truck with. No one walked out to the truck with me, the truck was parked outside the gate and was dirty inside and out, numerous damages and the air conditioning didn’t work for a trip 889 miles in June. The truck had a horrible odor and the doors did not close properly! Horrible experience overall

Shirley M. en

Grado:

I made online reservation and this location could not manage to find my rate and wanted to charge me another $300 plus. When I went to return truck they do not open until 10 a.m. and then at 10 a.m., there was no one there so I had to do an app return which was not per my contract. Then they sent me a bill for another $40. Terrible customer service at this location

Eric M. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

When making the reservation, I was told I could waive the insurance. When we were picking up, I was in the restroom, so my husband received the paperwork. We were charged for the insurance. I was quoted $173 on a recorded line, but we were charged over $200.

Kelvin Alan D. en

Grado:

El cliente no dejó un comentario.

Barb P. en

Grado:

El cliente no dejó un comentario.

Kimberly M. en

Grado:

Make pricing more clear. I had NO CLUE there were 2 rental charges. Website says truck rental 29.95 + 1.09 per mile. I NEVER saw the 59.99 rental charge! VERY misleading. Very upsetting. Would have looked someplace else had I known a 30.00 (plus miles) truck rental ends up being 162 dollars. Very Unsatisfied!

Dan K. en

Grado:

El cliente no dejó un comentario.

Logan M. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Nothing at this time.

Joseph T. en

Grado:

A little better signage for returning equipment

Jacob J. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

Thank you. Handy location.

Sarah H. en

Grado:

Gentleman working in office was polite and helpful. Easy process to return vehicle after office hours using our phone.

Gretchen Ann T. en

Grado:

El cliente no dejó un comentario.

Henry B. en

Grado:

Personnel was late opening the store,had to wait about 30 minutes

Kevin S. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

Hagen M. en

Grado:

El cliente no dejó un comentario.

john c. en

Grado:

It was the worst experience I ever encountered. It took over an hour for the woman to do the computer work. She had to call numerous people to get help. Not to mention this was a second place to pick up. The first one said they would have a truck. At the last minute they called and said he would not have one. I had to go 10 miles to get the truck. I tried to call the local supervisor he never answered and refused to call me back. I will never recommend u-haul to any one

Michael L. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

I returned my trailer during off-hours, so I was on my own. As far as I can tell, there are only four parking spots for U-Haul vehicles here, all parallel-parked along the side of the one-way road. Fortunately there was one space open for me to park my trailer, but it was difficult maneuver/stop the trailer as it is on a hill, and it was hard to turn my vehicle back around from that one-way road that dead-ends with the U-Haul space.

Todd L. en

Grado:

The pick up location was changed 2 times before finally getting a truck. Uhaul needs to improve their overall system of reservations and fulfillment of requests.

Steven L. en

Grado:

El cliente no dejó un comentario.

Brian C. en

Grado:

the attendant, asked me if I could un-hook the trailer myself......I suggested he may want to help do that, and block the trailer wheels.

Timothy B. en

Grado:

Reservation was changed at the last minute. Phone app caused a thirty plus minute delay. It took twenty minutes to get help by phone. Very disappointing.

David S. en

Grado:

El cliente no dejó un comentario.

Darien B. en

Grado:

El cliente no dejó un comentario.

Pam M. en

Grado:

Nick was very helpful. I did not have the 2” connector ball. He guided me on where to get one so we could complete the hook up w/our trailer.

WILLIAM E. en

Grado:

El cliente no dejó un comentario.

Joanna V. en

Grado:

El cliente no dejó un comentario.

Christopher K. en

Grado:

El cliente no dejó un comentario.

mary u. en

Grado:

El cliente no dejó un comentario.

Earnest B. en

Grado:

This location was unorganized. When I went to pick up my rental, they could not find me in the system, so I called customer service while sitting in the office and they were able to find my reservation right away. In store the lady said I didn’t assigned a drop off location but again on the phone they gave us the address to wheee it was scheduled to be dropped off. The lady in the store just told me to drop it off where i want, she didn’t care. Then when I went to hook up my trailer, I had to move a trailer out of the way. Yes they made me move trailers out of the way so that I can pick up the trailer I rented. This took an additional 15 mins. When I backed up to hook the the trailer I rented, I needed help lifting and hooking it up. The store was unable to assist me in booking it up. I ha a vey difficult time lift the trailer. To me this was very poor customer service, and I feel that if a business can’t assist customers with hookikg up equipment, they should not be a uhaul dealer. I will never pick up from this location again....and I will think twice before renting from uhaul again.