Customer Reviews for I Storage N Fort Myers
(Distribuidor de U-Haul del vecindario)

499 comentarios

14150 N Cleveland Ave   North Fort Myers, FL 33903

(239) 656-6592

Horarios de la ubicación

  • Lun.- vie.: 10 a. m. - 5:30 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(239) 656-6592

14150 N Cleveland Ave
North Fort Myers, FL 33903

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 10 a. m. - 5:30 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The phone app needs improvement

ronnie W. 
Clasificación:
5.0

Easy, hassle-free pickup.

Susan C. 
Clasificación:
5.0

Have the truck fueled up to 100%. I picked it up on reserve 13% full. And I'm not topping off the 30 gallon fuel tank on my dime when uhaul charges 6$ a gallon and a fee if I forget to do so. The 15 foot truck did NOT have a back up camera. Like it's 2022 and a big truck, a back up camera would be nice.

Pedro A. 
Clasificación:
3.0

The office was clean however the worker was rude. He barley looked at the equipment. He did not great us as we walked through the door. Overall, U-Haul needs some serious training in customer service and professionalism. My experience was completely unacceptable. My family will 100% not be returning to use this “service”.

Amber N. 
Clasificación:
5.0

Service at reception was excellent and very thorough. No complaints here would highly recommend this location for in out Service.

Yvonne T. 
Clasificación:
3.0

It took me nearly 2 1/2 hours to get my phone number changed in the system after I rented online. I was transferred multiple times, hung up on and overall was very upset. I spoke with several people who couldn't understand why I was not allowed to pick up my unit. The app associated my old number and it was a nightmare. Finally someone listened and was able to correct it. My use was cut short by storms, had I been able to get my unit earlier, everything would have been fine. Now I have to rent another truck and it probably won't be through you.

Kathryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel Abraham R. 
Clasificación:
5.0

Nice people working there thank you

Sonya G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lou M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jean J. 
Clasificación:
3.0

They where closed for 1 hour in the middle of the day had to wait to pick up equipment was not told ahead of time they would be closed !!!

Rosario M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
5.0

Communication between the dealers.

Donald C. 
Clasificación:
5.0

No great service

Gary C. 
Clasificación:
5.0

Ramps had road oil and dirty but the rest of the trailer was clean

RONALD C. 
Clasificación:
5.0

people at this store were so nice.

THOMAS E. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHANIEL H. 
Clasificación:
3.0

I payed for insurance . They told is that our golf cart would be covered The roof flew off while my friend was being here .It was windy. Now they say you won't pay

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STROTHER B. 
Clasificación:
5.0

1/2 day rates

Vincent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINDA P. 
Clasificación:
5.0

The gentleman working the desk went out of his way to help me.

SONJA D. 
Clasificación:
3.0

The location did not open until 10:00 am Earlier hours would be beneficial

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L M. 
Clasificación:
5.0

Clean with large turn around area. Courteous staff. Returned early and credited with unused days. Would recommend.

alan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leland B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
3.0

Have available cell phone reception or wifi. There was no cell signal and couldn't use the app to return the truck during off hours.

LEONARDO C. 
Clasificación:
3.0

It was closed so I did the mobile return. That took longer that expected but was pretty straighty forward.

Dianne S. 
Clasificación:
1.0

Associate made you feel like you were bothering him. The other location that I used that last 3 rentals was great.

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antonio V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
3.0

The experience was average. The location didn't open until 10:00 and even with people waiting outside the employees didn't open a minute early. They were slow to process the order and made a few mistakes taking even longer than needed. But the equipment was fine.

Tammy M. 
Clasificación:
5.0

No ones fault but the trucks A/C unit died as soon as I left the storage facility.

JAY SCOTT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

Keep doing what you are doing

KEITH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEKSANDR T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J. 
Clasificación:
5.0

From what I seen it looked like a good location. No qualms but I did not need the help of an assistant

Matthew F. 
Clasificación:
3.0

The lady that helped me was very nice. The online process was good but the internet connection is this area is horrible. Overall the process was okay just to long. The hold time is horrible. I'm glad that the location had knowledgeable staff.

VANESHIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLA H. 
Clasificación:
5.0

Improve the app has milage, the last person who uses the truck lied about the gas tank, I got the truck under half tank and got charge for putting it back at the same amount it had!

Junnie C. 
Clasificación:
1.0

The inside of the truck was disgusting and full of rat poop, and a live frog inside AND I only had this truck a few hours completely disgusting 🤮 made me wanna vomit

Mercedes F. 
Clasificación:
5.0

Great service!!!!

HARRY G. 
Clasificación:
5.0

There is absolutely nothing that needs improving at the Istorage located in Cleveland Avenue in North Fort Myers as Lou the manager is amazing at her job, she is organized and true to her word and makes my husband an I feel like we are important!

ANNELOUS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne O. 
Clasificación:
4.0

i haven't receive my receipt. i was told that do not worry it will be mailed. not yet

Mario C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
4.0

Make sure the inside is clean with the seats being wiped down and a clean windshield to see out of. There were bugs roaming around the inside and lastly…not everyone is a smoker and whom ever rented before us used the arm rests as an ashtray, it smelled like an ashtray. The Uhaul was dirty when we rented it and I bet they try to charge me because I didn't clean up their mess!

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

It was a very easy pick-up experience! My only comment is that some of the dashboard surfaces had what looked like sticky old coffee in the drink holder and the van seating smelled a little smoky. Once the vehicle was aired out, it was great!

Kaitlyn B. 
Clasificación:
3.0

I would have liked a refund of some amount for turning the vehicle in 3 days early. U-haul has the opportunity to re-rent the vehicle 3 days sooner because I brought the vehicle in sooner than the 5 days I was allotted. Had I kept the vehicle until that fifth day, U-Haul would not have been able to make that sale to another customer. Had I kept the vehicle for more days, I would have been charged $40/day. This is my reasoning for asking why I wasn't afforded a small refund for turning my rental in 3 days early.

RANDALL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
5.0

All great

Jade G. 
Clasificación:
5.0

El cliente no dejó un comentario.

elena P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Neil R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

Both of the 12v chargers in the vehicle didn't work but not there fault they were great!

Evan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS E. 
Clasificación:
5.0

Lou is such an asset to your company, she keeps us coming back👏

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
5.0

the surge brakes on the 6×12 trailer, were not working well.

JEFFERY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJOHN S. 
Clasificación:
5.0

Excelente

jaime O. 
Clasificación:
3.0

Show respect for the customer

Rene D. 
Clasificación:
3.0

This has nothing to do with the location but everything to do with the company itself. This is the second time using uhaul and both times have been horrible. We have not been able to rent the truck we requested and even though a free upgrade is nice sometimes the truck is just too big for what is needed. This needs to be addressed as a company. I was upgraded on this rental which would be great except I didn't need a 26' truck so we chose to downgrade to a 15' truck with no mention of reimbursement for the over charges of the truck. Then I call and am told the rates have gone up in the past 4 days and what I paid is what it currently costs? Total bullshit. I will never recommend uhaul to anyone and will be moving with a different company from here on out.

Joshua L. 
Clasificación:
5.0

They were great! Very nice people.

Pete T. 
Clasificación:
4.0

Check tires before you rent it to someone! Could have been a breakdown on the road.

SHERRI L. 
Clasificación:
5.0

The personnel were very helpful and were willing to answer any questions I had. The location looked like it was doing some remodeling so I'm guessing it will be a really nice place once it's all done. I would recommend that location.

Tristan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHIT B. 
Clasificación:
4.0

No one was at the drop off location. Another couple was there waiting for someone to show up. The time was 2:00 on a Wednesday.

Michael R. 
Clasificación:
1.0

El cliente no dejó un comentario.

scott K. 
Clasificación:
5.0

It was close and convenient to my final destination. Quick return. Nothing to improve.

Mark B. 
Clasificación:
4.0

We received a phone call this morning from a Misty with a Jacksonville area code 904- 781-9404. She was extremely rude. Her demeanor will affect our choice for using Uhaul in the future. She needs customer service counseling or moved to another job rather than customer service. It reflects poorly on Uhaul

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN O. 
Clasificación:
3.0

Limited inventory. The one car hauler had been sitting on their lot for some time and showed signs of wear and tear.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzy J. 
No se han enviado comentarios para esta ubicación.

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