El cliente no dejó un comentario.Mary W.
Customer Reviews for I Storage N Fort Myers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing the istorage personal was able to help me with all my questions and the mobile chick in and out was really easy to use definitely a 5 stars ratingMichael S.
El cliente no dejó un comentario.Dale S.
Employee went above and beyond to be accommodatingBrian L.
Extra effort and great customer service.Brian L.
El cliente no dejó un comentario.Ryan J.
El cliente no dejó un comentario.JEROME L.
We rented a truck today I was a professional truck driver for 15 years the rubber moldings on both doors came off sending me back a half hour the engine was running very rough and two engine lights were on the dashboard maintenance maintenance maintenanceTony D.
Good place for rent a truck.Very nice people.INEZ L.
El cliente no dejó un comentario.Debbie B.
The phone app needs improvementronnie W.
Easy, hassle-free pickup.Susan C.
Have the truck fueled up to 100%. I picked it up on reserve 13% full. And I'm not topping off the 30 gallon fuel tank on my dime when uhaul charges 6$ a gallon and a fee if I forget to do so. The 15 foot truck did NOT have a back up camera. Like it's 2022 and a big truck, a back up camera would be nice.Pedro A.
The office was clean however the worker was rude. He barley looked at the equipment. He did not great us as we walked through the door. Overall, U-Haul needs some serious training in customer service and professionalism. My experience was completely unacceptable. My family will 100% not be returning to use this â€œserviceâ€.Amber N.
Service at reception was excellent and very thorough. No complaints here would highly recommend this location for in out Service.Yvonne T.
It took me nearly 2 1/2 hours to get my phone number changed in the system after I rented online. I was transferred multiple times, hung up on and overall was very upset. I spoke with several people who couldn't understand why I was not allowed to pick up my unit. The app associated my old number and it was a nightmare. Finally someone listened and was able to correct it. My use was cut short by storms, had I been able to get my unit earlier, everything would have been fine. Now I have to rent another truck and it probably won't be through you.Kathryn M.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Abel Abraham R.
Nice people working there thank youSonya G.
El cliente no dejó un comentario.Ed E.
El cliente no dejó un comentario.Lou M.
El cliente no dejó un comentario.jean J.
They where closed for 1 hour in the middle of the day had to wait to pick up equipment was not told ahead of time they would be closed !!!Rosario M.
El cliente no dejó un comentario.Stephanie P.
Communication between the dealers.Donald C.
No great serviceGary C.
Ramps had road oil and dirty but the rest of the trailer was cleanRONALD C.
people at this store were so nice.THOMAS E.
El cliente no dejó un comentario.MATT S.
El cliente no dejó un comentario.david M.
El cliente no dejó un comentario.paul J.
El cliente no dejó un comentario.Greg C.
El cliente no dejó un comentario.NATHANIEL H.
I payed for insurance . They told is that our golf cart would be covered The roof flew off while my friend was being here .It was windy. Now they say you won't payROBERT W.
El cliente no dejó un comentario.STROTHER B.
1/2 day ratesVincent B.
El cliente no dejó un comentario.MELINDA P.
The gentleman working the desk went out of his way to help me.SONJA D.
The location did not open until 10:00 am Earlier hours would be beneficialRICHARD P.
El cliente no dejó un comentario.DONALD L.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.RHONDA G.
El cliente no dejó un comentario.James L M.
Clean with large turn around area. Courteous staff. Returned early and credited with unused days. Would recommend.alan W.
El cliente no dejó un comentario.Leland B.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Robert R.
Have available cell phone reception or wifi. There was no cell signal and couldn't use the app to return the truck during off hours.LEONARDO C.
It was closed so I did the mobile return. That took longer that expected but was pretty straighty forward.Dianne S.
Associate made you feel like you were bothering him. The other location that I used that last 3 rentals was great.Larry H.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Antonio V.
El cliente no dejó un comentario.Cody K.
El cliente no dejó un comentario.DENNIS B.
El cliente no dejó un comentario.Michael F.
The experience was average. The location didn't open until 10:00 and even with people waiting outside the employees didn't open a minute early. They were slow to process the order and made a few mistakes taking even longer than needed. But the equipment was fine.Tammy M.
No ones fault but the trucks A/C unit died as soon as I left the storage facility.JAY SCOTT L.
El cliente no dejó un comentario.BRIAN M.
Keep doing what you are doingKEITH E.
El cliente no dejó un comentario.ALEKSANDR T.
El cliente no dejó un comentario.Darell R.
El cliente no dejó un comentario.MICHELLE E.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Peter J.
From what I seen it looked like a good location. No qualms but I did not need the help of an assistantMatthew F.
The lady that helped me was very nice. The online process was good but the internet connection is this area is horrible. Overall the process was okay just to long. The hold time is horrible. I'm glad that the location had knowledgeable staff.VANESHIA J.
El cliente no dejó un comentario.CAMILLA H.
Improve the app has milage, the last person who uses the truck lied about the gas tank, I got the truck under half tank and got charge for putting it back at the same amount it had!Junnie C.
The inside of the truck was disgusting and full of rat poop, and a live frog inside AND I only had this truck a few hours completely disgusting 🤮 made me wanna vomitMercedes F.
Great service!!!!HARRY G.
There is absolutely nothing that needs improving at the Istorage located in Cleveland Avenue in North Fort Myers as Lou the manager is amazing at her job, she is organized and true to her word and makes my husband an I feel like we are important!ANNELOUS B.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Anne O.
i haven't receive my receipt. i was told that do not worry it will be mailed. not yetMario C.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Jennifer W.
Make sure the inside is clean with the seats being wiped down and a clean windshield to see out of. There were bugs roaming around the inside and lastlyâ€¦not everyone is a smoker and whom ever rented before us used the arm rests as an ashtray, it smelled like an ashtray. The Uhaul was dirty when we rented it and I bet they try to charge me because I didn't clean up their mess!Jeffrey B.
El cliente no dejó un comentario.BILLY P.
El cliente no dejó un comentario.Steven P.
It was a very easy pick-up experience! My only comment is that some of the dashboard surfaces had what looked like sticky old coffee in the drink holder and the van seating smelled a little smoky. Once the vehicle was aired out, it was great!Kaitlyn B.
I would have liked a refund of some amount for turning the vehicle in 3 days early. U-haul has the opportunity to re-rent the vehicle 3 days sooner because I brought the vehicle in sooner than the 5 days I was allotted. Had I kept the vehicle until that fifth day, U-Haul would not have been able to make that sale to another customer. Had I kept the vehicle for more days, I would have been charged $40/day. This is my reasoning for asking why I wasn't afforded a small refund for turning my rental in 3 days early.RANDALL M.
El cliente no dejó un comentario.Bradley S.
All greatJade G.
El cliente no dejó un comentario.elena P.
El cliente no dejó un comentario.Neil R.
El cliente no dejó un comentario.THOMAS W.
Both of the 12v chargers in the vehicle didn't work but not there fault they were great!Evan S.
El cliente no dejó un comentario.THOMAS E.
Lou is such an asset to your company, she keeps us coming back👏THOMAS W.
El cliente no dejó un comentario.TIMOTHY T.
the surge brakes on the 6Ã—12 trailer, were not working well.JEFFERY D.
El cliente no dejó un comentario.THOMAS D.
El cliente no dejó un comentario.ROBERTJOHN S.
Show respect for the customerRene D.
This has nothing to do with the location but everything to do with the company itself. This is the second time using uhaul and both times have been horrible. We have not been able to rent the truck we requested and even though a free upgrade is nice sometimes the truck is just too big for what is needed. This needs to be addressed as a company. I was upgraded on this rental which would be great except I didn't need a 26' truck so we chose to downgrade to a 15' truck with no mention of reimbursement for the over charges of the truck. Then I call and am told the rates have gone up in the past 4 days and what I paid is what it currently costs? Total bullshit. I will never recommend uhaul to anyone and will be moving with a different company from here on out.Joshua L.
They were great! Very nice people.Pete T.