Customer Reviews for I Storage N Fort Myers
(U-Haul Neighborhood Dealer)

543 reviews

14150 N Cleveland Ave   North Fort Myers, FL 33903

(239) 656-6592

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 656-6592

14150 N Cleveland Ave
North Fort Myers, FL 33903

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great location, almost never busy. Check in/out run smoothly; courteous and thoughtful staff. Truck was filthy inside the cab, but 137k+ miles. Still, dash and floor should be cleaned after each use.

Geoffrey Stilwell 
Rating:
5.0

Customer did not leave a comment.

Rita Corblies 
Rating:
4.0

Got charged a fuel fee after going 26 miles. I put 8.00 worth of gas I the vehicle and still got hit with a fuel charge....fix this and it was a good experience. If not just another rip off. I normally wouldn't complain about 16.00 but when you try to do the right thing and it gets ignored it bothers me.

Donald Quigley 
Rating:
5.0

Joseph was very accommodating and helpful. I had a TERRIBLE experience earlier in the day at another U Haul facility. Ridiculous !

Kathleen Maciel 
Rating:
4.0

Customer did not leave a comment.

Yashvantkumar Patel 
Rating:
4.0

Customer did not leave a comment.

Craig Kempany 
Rating:
3.0

Clean the trucks after every use. It looked like someone puked in the truck when we rented it.

Cynthia Metz 
Rating:
5.0

We requested and were charged for a dolly that we didnt receive

Justin Murphy 
Rating:
5.0

Lady at the the desk was very fast,polite , and professional. Thank you.

Milton Walczak 
Rating:
4.0

There were boards and ants in the truck and the chargers for phone had no power

brenda brewster 
Rating:
5.0

Customer did not leave a comment.

Barry Johnson 
Rating:
5.0

Customer did not leave a comment.

Marlon Van Horn 
Rating:
5.0

Customer did not leave a comment.

Kathryn Dobson 
Rating:
5.0

Clear stuff, great customer service 👍🏼

Roberto Camba 
Rating:
5.0

Great People Very Friendly and Helpfull

Timothy Bielaczyc 
Rating:
5.0

Customer did not leave a comment.

Patrick Von Ahn 
Rating:
3.0

The Location was fie it was the experience of picking up the truck using my phone that was a nightmare.

Ricky Ivens 
Rating:
4.0

Customer did not leave a comment.

Gerald Hendry 
Rating:
1.0

Staff was not helpful. No inspection was performed once vehicle was assigned. No help loading the truck once equipment was PAID for. Sarcastic staff. Would not recommend.

Eduardo Miranda 
Rating:
5.0

Customer did not leave a comment.

ROBERTO BARDALES 
Rating:
1.0

Guy at the counter was rude and not of any help whatsoever.

Jude Rozanski 
Rating:
5.0

Customer did not leave a comment.

Jesus Montes 
Rating:
5.0

Customer did not leave a comment.

Steve Keck 
Rating:
5.0

This location was closed at the time of my drop off but the key drop box just made it easier to leave truck there.

terri moore 
Rating:
5.0

Customer did not leave a comment.

james waingrow 
Rating:
5.0

Customer did not leave a comment.

Gerald Meaney 
Rating:
2.0

called several times for detail on my $500+ in drop off charges doesn't answer the telephone

Tim Holleran 
Rating:
5.0

They doing pretty good. 👍

Elier Barreiro 
Rating:
5.0

There’s an istorage on both sides of yhe darned highway. What a refreshing breather after the horror that was Hurricane Ian…

Allen Combs 
Rating:
5.0

Friendly people,

Inez Lima 
Rating:
5.0

Service was excellent however there was something very wrong with the truck. On the return trip to your facility, the truck began bucking forward and back. It did so quite severely, such that I had to pull off 3 times in under 10 miles. If I was driving for any length of time, I would have contacted you for assistance.

Fred Dimenna 
Rating:
3.0

Good location for me but person behind counter was rude and not helpful.

Kevin Lentz 
Rating:
5.0

Polite, friendly, clean and fast.

Rolando Ramos 
Rating:
4.0

Good service explained how to use on line service easy and works good

MICHAEL MARINO 
Rating:
4.0

Customer did not leave a comment.

Mary Williams 
Rating:
5.0

Nothing the istorage personal was able to help me with all my questions and the mobile chick in and out was really easy to use definitely a 5 stars rating

Michael Svrcek 
Rating:
5.0

Customer did not leave a comment.

Dale Swanson 
Rating:
5.0

Employee went above and beyond to be accommodating

Brian Logan 
Rating:
5.0

Extra effort and great customer service.

Brian Logan 
Rating:
4.0

Customer did not leave a comment.

Ryan Jordan 
Rating:
5.0

Customer did not leave a comment.

JEROME LOVRINCE 
Rating:
3.0

We rented a truck today I was a professional truck driver for 15 years the rubber moldings on both doors came off sending me back a half hour the engine was running very rough and two engine lights were on the dashboard maintenance maintenance maintenance

Tony deCuicies 
Rating:
5.0

Good place for rent a truck.Very nice people.

INEZ LYMA 
Rating:
5.0

Customer did not leave a comment.

Debbie Bazalgette 
Rating:
3.0

The phone app needs improvement

ronnie Wallace 
Rating:
5.0

Easy, hassle-free pickup.

Susan Cook 
Rating:
5.0

Have the truck fueled up to 100%. I picked it up on reserve 13% full. And I’m not topping off the 30 gallon fuel tank on my dime when uhaul charges 6$ a gallon and a fee if I forget to do so. The 15 foot truck did NOT have a back up camera. Like it’s 2022 and a big truck, a back up camera would be nice.

Pedro Andrade 
Rating:
3.0

The office was clean however the worker was rude. He barley looked at the equipment. He did not great us as we walked through the door. Overall, U-Haul needs some serious training in customer service and professionalism. My experience was completely unacceptable. My family will 100% not be returning to use this “service”.

Amber Nickerson 
Rating:
5.0

Service at reception was excellent and very thorough. No complaints here would highly recommend this location for in out Service.

Yvonne Troisi-Morgan 
Rating:
3.0

It took me nearly 2 1/2 hours to get my phone number changed in the system after I rented online. I was transferred multiple times, hung up on and overall was very upset. I spoke with several people who couldn’t understand why I was not allowed to pick up my unit. The app associated my old number and it was a nightmare. Finally someone listened and was able to correct it. My use was cut short by storms, had I been able to get my unit earlier, everything would have been fine. Now I have to rent another truck and it probably won’t be through you.

Kathryn Marrisett 
Rating:
5.0

Customer did not leave a comment.

Michael Goggin 
Rating:
5.0

Customer did not leave a comment.

Abel Abraham Rivero Guevara 
Rating:
5.0

Nice people working there thank you

Sonya Garrison 
Rating:
4.0

Customer did not leave a comment.

Ed Ernest 
Rating:
5.0

Customer did not leave a comment.

Lou Marseglia 
Rating:
5.0

Customer did not leave a comment.

jean jolicoeur 
Rating:
3.0

They where closed for 1 hour in the middle of the day had to wait to pick up equipment was not told ahead of time they would be closed !!!

Rosario Mangeri 
Rating:
5.0

Customer did not leave a comment.

Stephanie Peterson 
Rating:
5.0

Communication between the dealers.

Donald Case 
Rating:
5.0

No great service

Gary Crowell 
Rating:
5.0

Ramps had road oil and dirty but the rest of the trailer was clean

RONALD CROSSMAN 
Rating:
5.0

people at this store were so nice.

THOMAS ELDER 
Rating:
3.0

Customer did not leave a comment.

MATT SKEESE 
Rating:
4.0

Customer did not leave a comment.

david mcintire 
Rating:
5.0

Customer did not leave a comment.

paul johnson 
Rating:
3.0

Customer did not leave a comment.

Greg Collins 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL HOLMES 
Rating:
3.0

I payed for insurance . They told is that our golf cart would be covered The roof flew off while my friend was being here .It was windy. Now they say you won't pay

ROBERT WELLMAN 
Rating:
5.0

Customer did not leave a comment.

STROTHER BRACY 
Rating:
5.0

1/2 day rates

Vincent Bitondo 
Rating:
5.0

Customer did not leave a comment.

MELINDA PENSINGER 
Rating:
5.0

The gentleman working the desk went out of his way to help me.

SONJA DONLIN 
Rating:
3.0

The location did not open until 10:00 am Earlier hours would be beneficial

RICHARD PEREZ 
Rating:
5.0

Customer did not leave a comment.

DONALD LEWIS 
Rating:
5.0

Customer did not leave a comment.

Robert Dehman 
Rating:
5.0

Customer did not leave a comment.

JOHN ALLEN 
Rating:
5.0

Customer did not leave a comment.

RHONDA GARCIA 
Rating:
5.0

Customer did not leave a comment.

James L Macfeat 
Rating:
5.0

Clean with large turn around area. Courteous staff. Returned early and credited with unused days. Would recommend.

alan weis 
Rating:
4.0

Customer did not leave a comment.

Leland Barnes 
Rating:
5.0

Customer did not leave a comment.

Michael Moquin 
Rating:
5.0

Customer did not leave a comment.

William Buttermark 
Rating:
5.0

Customer did not leave a comment.

Robert Rainey 
Rating:
3.0

Have available cell phone reception or wifi. There was no cell signal and couldn’t use the app to return the truck during off hours.

LEONARDO CHIQUES 
Rating:
3.0

It was closed so I did the mobile return. That took longer that expected but was pretty straighty forward.

Dianne Steele 
Rating:
1.0

Associate made you feel like you were bothering him. The other location that I used that last 3 rentals was great.

Larry Hukriede 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCARBERRY 
Rating:
3.0

Customer did not leave a comment.

Antonio Viera 
Rating:
4.0

Customer did not leave a comment.

Cody Kiefer 
Rating:
4.0

Customer did not leave a comment.

DENNIS BUNCK 
Rating:
5.0

Customer did not leave a comment.

Michael Fitzsimmons 
Rating:
3.0

The experience was average. The location didn’t open until 10:00 and even with people waiting outside the employees didn’t open a minute early. They were slow to process the order and made a few mistakes taking even longer than needed. But the equipment was fine.

Tammy Meyer 
Rating:
5.0

No ones fault but the trucks A/C unit died as soon as I left the storage facility.

JAY SCOTT LANGLAIS 
Rating:
4.0

Customer did not leave a comment.

BRIAN MATHISON 
Rating:
5.0

Keep doing what you are doing

KEITH EDISON 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDR TIKHOMIROV 
Rating:
3.0

Customer did not leave a comment.

Darell Reynold 
Rating:
5.0

Customer did not leave a comment.

MICHELLE EASTERDAY 
Rating:
5.0

Customer did not leave a comment.

Richard Johnson 
Rating:
5.0

Customer did not leave a comment.

Peter Jung 
No reviews have been submitted for this location.

Additional Services at this Location

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