Customer Reviews for I 70 & Harlan Service
(U-Haul Neighborhood Dealer)

443 reviews

6065 W 48th Ave   Wheat Ridge, CO 80033

(303) 922-0892

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 922-0892

6065 W 48th Ave
Wheat Ridge, CO 80033

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It sounds like you cannot register in advance on your computer, but only with the App...too bad!

Hugues Ocsay 
Rating:
3.0

Customer did not leave a comment.

ANNA Marquez 
Rating:
3.0

Windshield Wiper busted passenger side.

brittany warren 
Rating:
4.0

Customer did not leave a comment.

jeff tinker 
Rating:
5.0

Customer did not leave a comment.

Marisa Nunez 
Rating:
5.0

Make it a bit more clear where to park returning vehicles.

Olivia Coryell 
Rating:
4.0

Customer did not leave a comment.

Jeff Stauffer 
Rating:
2.0

Very limited stock. The first trailer had a nail in the tire. Fortunately there was another trailer there. The trailer was dirty. One of the running lights was out as well.

Stephen Konig 
Rating:
2.0

Recommend a different drop off location. This was at a small shell service station with bars on the windows and a small uhaul sign that was hard to see.

elizabeth alkire 
Rating:
2.0

Employee(s) need to make sure customers have their receipt, get instructions on what to do before and after drop off, and any questions answered. This is the first place that someone didn't walk out me to the vehicle. If customer is handicapped, pull the vehicle up to the front of store front for customers

LISA FISHER 
Rating:
5.0

nothing, this place has excellent customer service and the location is perfect.

Robert Cordova 
Rating:
3.0

you could include the taxes and fees online so when I go into the store, I am not pissed off because of the price increase

Sarah Bybee 
Rating:
2.0

Make sure they have the parts to hookup a trailer, they sent me to another dealer that didn't even know what I needed even after I took him out and showed them, they tried to give me a household extension cord. Shouldn't have a liquor store being a U Haul agent. All your agents should be well equipped no matter what size they are, and should be friendly and helpful and know what is needed to hookup a trailer! Should also be able to speak and understand English!!!!

Debra Black 
Rating:
5.0

Customer did not leave a comment.

jennifer brandon 
Rating:
4.0

They did not have the dolly I reserved, but it was removed from my bill. This was an inconvenience, but not a huge deal.

Jess Maffett 
Rating:
5.0

Customer did not leave a comment.

Kimberly Shankle 
Rating:
5.0

Customer did not leave a comment.

Dana Henry 
Rating:
3.0

Rental equipment was not present upon pick up

Taylor Burgart 
Rating:
4.0

The last customer did not sweep it out and I found a melted candy bar still in the package behind the passenger seat. I also found something really sticky in one of the cup holders. I tried to clean it be couldn't get it all.

Carmen Consalvo 
Rating:
5.0

Customer did not leave a comment.

Kristi Quinten 
Rating:
1.0

Awful experience. Where to begin? I arrived to the location for my original reservation (9’ Van) and was told my reservation was cancelled. I called and dealt with a nasty representative who sent us the a second location and a 10’ Van which was not needed. To make matters worse the truck broke down on our final load and left us stranded for almost 3 hours as the wait time for service took forever. Couldn’t use the app to get in touch because it couldn’t find my reservation since it was technically canceled. Would not recommend. Awful treatment and experience.

Connor Ennist 
Rating:
2.0

The people at the counter were very unprofessional when we picked up the trailer, then when we got going, it had a very bad tire that was almost blown! We called a Uhaul dealer in Sterling, CO (his name was Rich) and he was VERY helpful and got us into a tire shop... the guys in the tire shop waited for us (it was after 5 on a Friday) and they replaced the tire for us.

Peter Grosskreuz 
Rating:
4.0

Customer did not leave a comment.

Howard Rothstein 
Rating:
5.0

Customer did not leave a comment.

Amelia Martinez 
Rating:
5.0

You know, I think the people at this location are what made this experience so good. They were flexible, helpful and kind.

Dee Keeter-Jones 
Rating:
1.0

I was over charged by 70 miles and have not yet been called back from a request filed this morning.

Nate Vogel 
Rating:
5.0

Customer did not leave a comment.

Thomas Lambott 
Rating:
1.0

Not good customer service management

david colon 
Rating:
5.0

Gentlemen was very respectful an ,polite answered all our questions an was very helpful . He made sure we had everything. We needed . Location is highly recommended. Had no problems picking up or dropping off. Employees. We're very courteous .

diane aragon 
Rating:
4.0

The entire experience was awful in terms of pick up and drop off. I asked for help from U-Haul, no one responded to the chat. The location called and asked for help, and nothing. It took 45 minutes to sort it out, and that ate into my reservation substantially. The app keeps crashing. The photos are ridiculous—-I’m doing your job for you, so at least make it easy and more user friendly. I’d rather pay more to rent elsewhere. This was a disaster experience. The vehicle was great, as was location. Interacting with U-Haul sucked.

Kaylene Alvarez 
Rating:
5.0

The staff was extremely helpful and friendly. I would rent again from this location. Thank you.

Michael Arato 
Rating:
1.0

Customer did not leave a comment.

Luis Garcia 
Rating:
4.0

Customer did not leave a comment.

Michael Gatlin 
Rating:
3.0

The people there were very helpful but the equipment was in pretty rough shape.

JOSEPH CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

denise Muniz 
Rating:
5.0

Nothing, outstanding customer service!

Robert Cordova 
Rating:
4.0

Customer did not leave a comment.

Francisco Cordero 
Rating:
4.0

I was charged for a furniture dolly and a utility dolly, though neither were in the truck and I marked it as such during my check-in when picking up the truck. It seems as if you order something, you get charged for it whether it's provided or not. This doesn't seem quite right to me.

Cameron McCaslin 
Rating:
1.0

The truck that I drove was very dirty and the transmission was slipping like crazy The truck itself out very unsafe

Richard Rincon 
Rating:
5.0

The attending at the gas station was super helpful very nice and very professional

Steven Brent 
Rating:
4.0

clean snow from windshield

braulio diaz 
Rating:
5.0

Customer did not leave a comment.

John Jacobs 
Rating:
5.0

I have rented 4 trucks in the last 4 months. And I rented from this location 3 of the 4 times. And I will continue to, as needed rent from this location. They are very nice. And very easy to rent from. Everything is clean and they answer any questions I have had. And helped along the way. Would recommend highly this location.

Danelle Lovelace 
Rating:
3.0

Did not have blankets I requested. Was told they didn't have a hand truck only to find one when I opened the back of the truck. Other than that, it was a good transaction. I like the paperless aspect.

Charles Britten 
Rating:
4.0

Customer did not leave a comment.

Kendall DiFabio 
Rating:
3.0

Make sure check engine light is off before giving you customer. Get worker inside more help. She was so busy and all by herself inside

Kaitlyn Warren 
Rating:
1.0

When a customer walks up and says my name is “_____” you dont say oh we dont have a truck for you… yeah im refreshing and theres nothing here. You do say… oh well maybe it’s under a different name, you may have made the reservation but the name is under the primary driver. Furthermore when Im asking for clarification on what you need It would be cool if I wasn’t made to feel like a fool… Idk I know this location is a gas station also but it was rough going… Also the truck had no gas in it to start or a properly secured hand cart. Anyway thanks for letting me vent a little bit.

Jonathan Lanning 
Rating:
5.0

Customer did not leave a comment.

Kenneth MacLeod 
Rating:
5.0

Customer did not leave a comment.

Connor Weber 
Rating:
4.0

Customer did not leave a comment.

Ronald Cecil 
Rating:
5.0

Staff were great and efficient.

Sean Torrence 
Rating:
5.0

Customer did not leave a comment.

Timothy Colburn 
Rating:
3.0

We needed to drop the trailer off at a different location due to vehicle issues and U-haul would not cooperate at all with the request. The two people I spoke to were rude and unprofessional.

Charles Forst 
Rating:
4.0

Customer did not leave a comment.

Katie Moore 
Rating:
2.0

When I dropped off the trailer yesterday, Brittany said I would get an email in a few hours... No email came until today, after I dropped the truck off..

Seth McGovern 
Rating:
5.0

Made reservation few weeks in advance. They had what I needed when I needed it. Truck was a 26ft nice comfortable and easy to drive. Pick up was very simple. My move went very good with this size truck and just the newer model truck was nice to have.

Terry NelsonJr 
Rating:
5.0

Customer did not leave a comment.

Alfonso Flores 
Rating:
5.0

Customer did not leave a comment.

Emily Ross 
Rating:
1.0

The dolly was really beat up and would shake violently and did a lot of damage to my vehicle

Diego Vasquez 
Rating:
4.0

Customer did not leave a comment.

Jennifer Sebastian 
Rating:
5.0

Customer did not leave a comment.

Mark McFarland 
Rating:
3.0

Customer did not leave a comment.

Suzanne Martin 
Rating:
5.0

👍👍👍

JUAN REYES 
Rating:
2.0

Customer did not leave a comment.

HOSSEIN ALAVI 
Rating:
5.0

Customer did not leave a comment.

Christian Gifford 
Rating:
5.0

Customer did not leave a comment.

Edwin Prevcatte 
Rating:
1.0

You let someone use my information and I let you guys know and tlyyo didn’t care

Titus Cheshire 
Rating:
5.0

Customer did not leave a comment.

Mike pavlich 
Rating:
5.0

Customer did not leave a comment.

Alan Garringer 
Rating:
2.0

They messed up my drop off time and I got charged a late fee.

Miles Lee 
Rating:
4.0

The on-line check in process is certainly convenient although it is a little time consuming.

Hugh Osborne 
Rating:
5.0

Good transfer

John Nagy 
Rating:
1.0

Poor service overall. Was over-billed even after being promised they were putting it through correctly. See other review

Anthony Clement 
Rating:
1.0

It took a very long time to get equipment, they didn't know what I ordered and they overcharged even after I indicated the overcharge. I would not use this location again.

Anthony Clement 
Rating:
5.0

Customer did not leave a comment.

Len Chavez 
Rating:
5.0

Customer did not leave a comment.

Dung Nguyen 
Rating:
3.0

The parking to return the Uhaul was kind of a mess. Wojld definitely recommend finding alternatives. I wish the process was easier to pick up and return the truck, my page kept timing out which was kind of annoying. The truck itself wasn’t too bad

Julia Turner 
Rating:
1.0

Was unable to switch back to round-trip rental at the moment of pickup.

Serghei Timinschi 
Rating:
5.0

This was, by far, the beat U-Haul rental Experience I have ever had! Staff was so friendly and helpful, He made sure the paperwork process was fast and easy. They made my moving day (which, let's face it a grueling Experience in and of itself), so much easier.

Kelly Baldwin Sawlidi 
Rating:
4.0

Customer did not leave a comment.

Heather Haddix 
Rating:
1.0

I reserved moving equipment months in advance and when I went to pick it up they did not have it. I had To search for the equipment at several other uhaul stores in order to find what I needed. The employees did not offer to help me. It delayed our moved by several hours .

Anna Hunter 
Rating:
2.0

Customer did not leave a comment.

Charles Ninos 
Rating:
5.0

Friendly staff

ROBERT CHRISTMAN 
Rating:
5.0

Customer did not leave a comment.

paula luchette 
Rating:
4.0

Customer did not leave a comment.

Joe Majestic 
Rating:
3.0

Uhaul location was average, no complaints. On the other hand I needed to change my Uhaul drop off location and it was completely impossible for a transfer to get through with Uhaul customer service I was left on the phone for 25 mins and hung up on. Worst experience, also the website dashboard have no way to change the address

Kristin Whitcomb 
Rating:
3.0

Unexpected price that was charged but over all glad I was able to move hassle free

Johanna Chavez 
Rating:
5.0

Nothing. I forget her name, but the young lady who took care of our transaction was helpful, professional, and friendly. She was very Knowledgeable and took care of all my questions and needs. I will return.

Daniel Wacht 
Rating:
5.0

Customer did not leave a comment.

Roy Chanley 
Rating:
5.0

easy transaction

salah ghariani 
Rating:
3.0

Customer did not leave a comment.

robert Walker 
Rating:
2.0

Location gave us a trailer with a bad tire and several lights not working. Also wouldn't properly connect safety chains. Roadside assistance was fantastic in taking our call to fixing the tire.

Athel Denham 
Rating:
5.0

Customer did not leave a comment.

Sonya Secrist 
Rating:
5.0

It was a great rental and the truck was very easy to drive. The last minute change in pickup location was a bit stressful, but it wasn't too far from the other location.

Diane Moon 
Rating:
3.0

Very satisfied with service and vehicle, location is easy to get to.

Justin Grosfield 
Rating:
5.0

Worked Out Well. Thank you

Jeff Puskas 
Rating:
2.0

The trailer was missing when I got to the location. When I tried to request the larger size trailer, I was told it would not fit my vehicle and was offered the general uhaul support number and told to figure it out myself. After convincing the employee’s boss that that my car could handle the larger trailer, they swapped out the reservation (and charged the higher rate), I was given a 6x12 trailer on site. Unfortunately however the trailer I was given only had lights working on half of the trailer, causing my left turns to be very dangerous. When I returned the trailer, I was instructed to remove it myself, which I wasn’t entirely sure how to do. Tough experience all around.

Josh Wright 
Rating:
5.0

Customer did not leave a comment.

Sean Thomson 
Rating:
3.0

Drop off location very small/gas station, limited parking.

James Cadwell 
Rating:
1.0

Try to stick a bunch of stuff on there that wasn't necessary. Charge me for stuff and now I'm fighting to get that taken off

cyndi dombeck 
No reviews have been submitted for this location.

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