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Brandon Shores
Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was absolutely amazing kind and knowledgeable
GRACE OSTLERI was treated like a criminal and threatened that law enforcement would be coming after me. I needed the truck a few more days because of construction delays at the new apt. I have never been treated so badly. I am never going back.
Eileen Joyce EdsonEmployees were very knowledgeable and helpful. Truck was well maintained and clean. Would definitely rent from this location again.
LISA RUSSELLWent very nice great customer service I only rented an appliance dolly and at a good price will check there first next time I need to rent
Josiah RauchHykes gives the best service and equipment
Doug FarrEverything went smoothly and was easy. The dropoff area for the truck was a little difficult since there was snow on gravel on enough of a slope to cause some tire slipping.
Jonathan SpiersEverything went well with my experience here. Scott and Alex were very professional and courteous.
Rupert VillarealWe had problems with staff quoting us wrong then getting charged wrong. The staff at dispatch (Ana) were rude and would not take my call and told the receptionist to tell me she was not there and that she didn’t want to talk to me. However Alex at the Ace store was amazing.
Lisa GuzmanI rent uhauls all the time this place is top notch, great people and very clean and organized store, probably the best and now my personal favorite.
JEFF HUXTABLEJake is just the best to work with and Donna in Traffic was amazing! Thank you for your excellent service and people who do their jobs well for the customer! Fantastic experience on the front and back end.
Jamie BabcockOutstanding service, thanks Eric at Ace hardware store in Greeley Colo
SUZAN GONZALEZExperience with picking up to dropping off was simply amazing. Thank you to all that helped me.
Ginger SteeleI did not like the online experience ordering a car carrier and finally had to call for assistance. The pickup location and drop off location were great. Very friendly, knowledgeable and helpful people at both locations.
William StolzTell me in advance in the text I receive which location I am supposed to drop it off at. I got to the reservation address - they then told me I had to drop it off at a different location in town which took when all was said and done an extra 40 minutes. Everyone was nice and it all worked out but just a bit frustrating. other than that, the whole experience was great. Good job.
JACK DODGEall good
STEVEN TEKSTENBoth the young lady who took my reservation at the desk as well as the gentleman that hooked it up for me were both very helpful and sweet people.
Carissa SchildtThe previous renter left the tank empty and the staff left a dolly in the cab. Improvement for future renters would be to ensure proper usage and check out procedure with each renter.
Samantha MansfeldtCustomer service was great!
Patrick GriffinSuper easy pick-up and drop-off, affordable. Well maintained vehicle and friendly staff. Will use again!
Heidi SauerStop forcing me to look at multiple screens of crap you sell in order to rent online. Stop spamming my inbox with it after I make a reservation.
Amanda AiyarGood
Fredis MejiaQuick, convenient drop off!
Amy CookeNo their are some really rude people at this location
Jeffery SchickVery helpful and friendly.
TRACY BRIGGSDrop off was so easy. Eric was great.
Lisa LongThis was my second time renting at this location and it won't be my last! I have rented a different type of trailer each time and it was just what I needed.
Karen MontalvoSee above comments
Debbie CrispiCustomer service was fantastic!!! Keep that up!!!! Nothing bad at all!!!
vicky millerThe equipment here is good. The young man that helped me did a great job, but don’t ever return a trailer when they’re closed. I had to dig my jack out and use it just to get the trailer off the hitch. It was 1000 degrees and not easy to move a 6 ft. Trailer!
Henry CaineBoth Jorge in Westminster and Erik in Greeley were of excellent service.
Sean MaddenBad customer service
CARLOS CHAVEZCheaper please!
Carlos Chavezto more time
Humberto BernalVery quick and easy!
Noreen ParkerSo friendly! There was a little glitch, but they got it fixed right away
Darlene HigginsWe needed a trailer quick, the staff was helpful and friendly. Thank you
JEROM VASQUEZThe drop off process was a breeze and the man who helped me get “unattached” was friendly and helpful.
Wendy KeslerAfter hour return done with the app
Kelly JonesEverything was great!! I recommend them!!
Amy DuranThe rental location staff was friendly and helpful outstanding customer service glad I used this location
Wayne SharpeIt was so easy to rent the van and so easy to return it!
Oralio CamposGreat costumer service
Scott GarciaReceived a call and message from U-haul... The central office was looking for the trailer. It had been returned to the assigned location the previous day.
Robert WassonThe truck I had reserved had apparently been rented right before I arrived to pick it up. And there was no appliance dolly available, so I got a regular utility dolly and had to buy a strap. This is fine, I just wish I could have picked up what I ordered. The truck was really dirty but drove well.
MELISSA CARRTire were choppy I didn’t use the trailer at all
Fernanado RodriguezAbsolutely nothing. Everything was perfect. Friendly staff, helpful information, great equipment, we couldn't have been happier with the overall experience. Nothing to recommend.
Lory Stephens