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Alaysha E
Customer Reviews for Hytech Automotive Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick pick-up and drop off. The cargo van was easy to drive and more than met our needs. The only problem encountered was opening the rear cargo doors - the problem was with the operator -- we didn't read the instructions. Once we figured it out, it was easy sailing.
Fawn DGreat experience
Omar CGreat customer service
john gVery efficient and professional and very nice people Fred I believe his name was. No problems and I always rant u haul equipment from them. Highly recommend this place.
chuck sThe truck ran very roughly - had sputtering sound and was unsure if would make the entire trip.
Diane MTruck smelled like a smoker had just finished smoking a couple of cartons of cigarettes. Uhaul customer receipt did not indicate the cost of milage overage. They site took the truck back but never called me to talk about the overage just charged my card. I will never use Uhaul again. In my next truck need Ina few weeks I will use Penske.
Steven FThe truck wasn't clean on the outside but was inside. Ran great! Other customers need to know that the truck was great even though you could tell that previous renters had put it through the ringers..
David HThe pick up and drop off system working with a robot, was simply terrible. It took a half hour just to verify to a robot that we were who we said we were even though someone called and got our license information the day before. this was terrible.
NICHOLAS RThey help me out in tragic situation
Emma MCommunication from the customer service line. Don’t just book. Give proper details
Krystle MThank you!
Raquel TPick up and drop off made easy and made user friendly. Ryan was great, communicated what was needed and explained the how, and the when and even said if we came across any problems to let him know and even assured us about charge of we happen to take a little longer to not worry thanks so much word of mouth around my town going straight to you
stephanie hVery friendly people went above to help me
Randy RThe initial transaction was smooth but the return process is too time consuming. I would have given 5 stars except that when I returned the vehicle I noticed an AirTag had been following me for the duration of my rental. This is such an creepy invasion of privacy.
Erika HFred gives excellent customer service. He accommodated my changing schedule very well. However the Uhaul trucks he is given have issues. One a 10 footer had no ac on a 93 degree day. Badly pointed headlights too low for safe night driving. Bucked like a bronco. Second a 15 footer much better w ac and seating position but still needed 6 or 7 attempts to get engine to turn over.
DEBORAH DHo hum
michael hAir condition in truck did not work.
Joann GMore clearly defined drop off area
Joseph JStaff very friendly and helpful. Equipment very clean.
Mary SI always rent trucks and trailers here
Dallas SGreat customer service at this location. Unfortunately Google maps takes you to the wrong location. Maybe you could put a note on the U-Haul page saying that.
Gypsy CFred was excellent to work with. A great find. Will use him again.
Michael PUHaul reservation center quoted me $110 for the day but yet I was billed $130 at time of pickup. Why the difference?
Dennis AHave the hitch ball size stated somewhere so it can be more easily known
Cody FFrank at Hytech Automotive was absolutely awesome. Friendly as could be and let me know everything I needed to. Will definitely go back to his shop the next time I need a Uhaul. Thanks for the outstanding customer service Frank!
Rebecca HWhen we opened the trailer up there were a lot of big black ants 🐜 inside.
steve bNot put airtags on the vans please that shit was scary and wasted a bunch of my time figuring out what was going on
George KEverything was great except that my card was ran while I still had the U-Haul for $50. I'm confused as to why the would try to charge my card another $50 when I already paid when I picked the U-Haul up. Maybe I'm wrong but there shouldn't have been anymore charges until after I brought the truck back and only then would I be charged if something wasn't correct. I reached to U-Haul support and was told that they would get back with me within 3 days, really? Other than that, great!
Mariah CThe last two rentals were terrible. The trucks cabin weren’t clean and smelled of smoke.
jessie cSuper nice manager, and everything went very smoothly.
Debra JFriendly and suggested the right size truck for what we were doing. Will be back whenever I need to haul anything.
Duane GThe access to the drop-off parking was easily accessable. The man checking in the trailer handled the whole process on the app on his phone. Took just a very few minutes.
Gail Eworst experience ever!
Shawn HOwner I’m. Assuming was nice and warmed uhaul up for me
Kelsey BMy experience was great. I’m not real tech savvy, however, Mr Fred Day, owner of Hi-Tech Service, was very eager, knowledgeable, and very helpful in my assistance with my rental. Mr Day was very good at making his customer related and stress free. I can’t thank him enough for his assistance in my U-Haul rental. I would definitely use them and recommend them to all my relatives and friends. Thank you all.
Rick MAgain no information about where the drop off was and the site took forever to check in the truck. Would not suggest to do a pickup or drop off when the store is closed.
Gina SGreat Experience! Fred at Hytech is very easy to work with. Will keep using when I need a Uhaul!!
Bruce BReally nothing--service was convenient and friendly.
Kimberly WHave some kind of signage for where to park vehicles being returned after hours
James CIt was an easy process using my phone and checking out my cargo van. I had a couple questions and the U-Haul worker inside helped me when needed. I would rent another U-Haul from this location.
Michael BThank You , Fred at Hytech Automotive ! I will most Definitely Be Back ,. Fantastic Service , Above and Beyond ! All of my Questions Were Answered ! All of my Worries Solved !
Mary SEasy to work with and very straightforward. Highly recommend!
Bruce Bi would have thought that the man behind the counter would have come out and showed me the vehicle, gotten the windshield advertisement out and generally done more than sit behind the counter. I was "bait and switched" because I was told CDW was NOT optional and it was never on my reservation - it was not needed because my insurance would have covered it all if it was wrecked and I used to rent cars and know that it is not customary to force someone to buy CDW....additionally, I reserved the unit at 69 cents/mile but was told that it would be 79 cents/mile because it was a weekend rental. The website said the location was closed and I needed to use the app to return it - this is very difficult to use when it's raining .....turns out, after I did it, there was someone inside working. WILL GO TO PENSKE NEXT TIME.
BUFFY CThe owner of the business made the process of renting a breeze. He even suggested I extend the rental time in order to prevent additional charges. I will definitely rent from him again.
Chuck EVery helpful gentlemen.
Lois JAwesome!!!
Eric NI called Saturday and was told someone would be in the office at 10am the next day. They were not. Another customer pulled in at 10:30 and said he was told the same thing. So now I'm on the phone with customer service changing my reservation to an online check in for over a half hour. We had the truck maybe 3 hours of the 6 hour rental. Then I get my final bill and I'm charged an after hours fee and was charged for fuel. I filled the tank back to where it was. I didn't even call to complain because they probably wouldn't do anything about it and I don't like wasting my breath.
Carrie SEverything was great.
Dominic BFred was very accomodating & helpful and i appreciate his service The truck was old and had some issues and the auto transport has a tire that leaked
Thomas DLocation was easily accessible and employees were very helpful.
Christopher VI reserved a 20' truck for Saturday. U-Haul had it at Hy-Tech on Thursday. U-Haul, not Hy-Tech, rented it out on Friday. The person they rented it to did not return it on time and I had to get a 15' truck. I was not compensated for the addition trips I had to make with a smaller truck.
Robert RVehicle well maintained , drove and handled great.
Ressie W