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Very professional and knowledgeable individual of U-Haul policies and protocol. Well-spoken. Will return to and recommend this business location to my fiends.
Lower your rates.
The young man that helped us at this location, was amazing. He was professional and personable. We appreciated how quickly and efficiently we were helped. We won't hesitate to refer this location to others. Thank you
Great customer service at this location. Same at tye drop off location.
Great customer service
Really nothing you guys have it all ????
Very Good Customer Service
Nothing everything was Great excelent customer service.
Luis Martinez is the best!! He always give me the best attitude and all he's attention. Excellent employee this is my preferred location just for him !!
everyting was GREAT!!! CUSTUMER SERVICE WAS EXCELENTE.. READY LOVE IT...THE HOSPITALITY... thank you for been soy kind and helpfull..the young man in the front was soy nice and respectful..thank you for you great buisness ...God bless you all
If a customer reserves a rental for the next day . He should not have to go pick up at another location if he is not familiar with the city.
the Employee Luis good customer service
Larger parking lot
Nothing to improve but the employees were amazing and sooo polite
Attendant was very helpful, informative, polite. Will definitely recommend and or come back when needed.
I always rent from this location , it's close to my house.
The guy working the desk was real nice but the Uhaul truck we were given had a dead battery. Then we had to call the service number on the rental agreement to get it fixed. Then waited an hour to get a new battery. You ‘d figure they'd give us a working truck.
I really don't think there was a ways to make my customer experience better at that location. Dealing with Luiz was quite possibly one of the best customer interactions I've ever had. 10 thumbs up!
Great customer service
The young man that received the return of the trailer was very kind and considerate. Very clean and organized storage location. Internet note: This "return" location in Pharr, Tx did NOT pop up at the checkout location in Edmond, Ok. It only saw Hidalgo and North Pharr as return locations. This one (2802 S Cage Blvd, Pharr, TX 78577) was much closer to me.
From the moment I walked in, I felt welcomed and taken care of. I had reserved a truck the day before and the man at the front desk didn't take longer than 5 minutes to process my information and hand over the keys. Will recommend this location to others for sure.
When I purchase the uhual bos the attendant did not tell me I needed the receipt to get my cash back. So now I'm stuck with 4 boxes I dont need.
Not a thing. Excellent customer service from john marks
Excellent customer service representative
Recommend this place to anyone. Very easy transaction great prices and excellent customer service. Will go back again for all my rental needs.
Oscar and Luis (I think that was their names) were very friendly and helped explain how I should hook up my Jeep on the trailer correctly. Thanks alot guys.
Great customer service by Luis!
Pest control. Place is infested with black widow spiders
A little bit out of our way, 20 miles
My u haul representative was the most courtious and knowledge I have had to date. A+
They did everything, checking and connecting the trailer. Maybe it's policy bUT I felt it was great customer service.
Nothing, excellent service. Joseph was very helpful.
This location was prompt, professional and considerate of our specific needs, it was such a relief because by that point in the move we were exhausted!!
Excellent customer service and the truck was in great condition. Truck was fairly easy to drive and did not experience any problems on my trip. Returning the truck was hassle free. I will recommend Uhaul to friends if they need to move. Lastly, Uhaul us affordable.
Very friendly and professional service, I had a great experience and will definitely use this service again at this location.
The staff were excellent, answered all my questions, It was a pleasant experience. Would use this location again.
Excellent customer service. All questions were answered professionally. Very nice and friendly staff.
Great customer service! It was a smooth move! Thank you!
very helpful and accomodating--timely manner
Exceptional service
We just moved our storage units to this location today. Picked up of the Uhaul truck (clean & ready on time), ease of moving our stuff into the unit & return of Uhaul was very easy & quick. We are sorry to be moving from our older Uhaul Storage units but this is less than 1/4 mile from our home & have been made to feel at home already!! Thank you
The service was great and very helpful.
Excellent customer service i feel everything is good im proud of your services thank you..
We rented a 26' truck and auto transport for a 1700 mile move from Texas to Wisconsin. When I picked them up, I was never asked if I was familiar with the equipment or shown how to properly operate/load the trailer; fortunately I've used them before. The truck was far from clean; there was a chicken wing bone in plain sight in one of the storage cubbies on the dashboard, the cupholders had clearly not been cleaned of whatever liquid and tobacco was spilled in them, there was trash behind the seats, and the inside of the windshield was extremely dirty, making it very difficult to see after dark. My passenger had to ride without a seat belt on the first day of our trip, as the seat belt buckles for the center and passenger seats were nowhere to be found; it wasn't until the second day that I was able to locate them and push them up through the seat, after lying on my back to practically crawl under the seat to do so. The ride in the truck was horrible; I've rented U-Haul trucks before, and while I understand they aren't going to ride like a Cadillac, this one was far worse than any other I have driven.
Great Service
I rented a furniture dolly when submitting the online order but when I arrived to the office, I was informed I would not be able to rent it because " the computer wasn't letting it go in." I tried to rent 2 other moving items instead but the employee said none of them would go through. All of these items were in the office at the time and I found it ridiculous that it could not be noted instead or done some other way. I was counting on those supplies since the furniture was very heavy. I ended up renting furniture mats because it was the only item that " would go through." It was listed in your contract as " furniture dolly. " The situation was handled very poorly.
Very helpful friendly and just amazing location overall. The gentleman that handled my contract was superb!
