The truck cab reeked of cigarette smoke and when we returned the truck, we let them know. The man behind the counter apologized and said there would be no charge for the gas. When I received my receipt by email, I was charged $65.75 in gas charges. If I had known, I would have filled up then and there because the return location was at a gas station, US Gas in San Leandro. Terrible service.
Anna Serrano
Customer Reviews for US Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was rented with a flat tire. Only got one block away. By the time the tire was fixed it was too late to pick up my items from storage. I had to clean all the windows. The windows were dirty. All tires need to be serviced. I might rent again But I feel I should be reimbursed at some point For something Ms. Bustamante
Barbara BustamanteMaintain the cargo vans more often, they tend to be out of service a lot at least in San Leandro particularly the Washington Ave. location. The one I usually rent from. So, I had to go two miles further to this location. The other location is closer to where I move stuff from and too.
Demetria Delargei thought it was the best U-Haul facility i have ever been too, went very smooth, and easy return as well
Barry Van DusenIt was trash from the previous renter left in the van
Lanisha Jones