She was nice but she pulled the keys out of the drop box and gave us the truck without checking it. It was filthy and smelled like smoke. We had also reserved 4 dozen moving blankets that we weren't given and she didn't tell us she didn't give them to us. So we got home and saw we didn't have them. I had to call her and ask about them. She told me she didn't have any and I would have to call around and find some. So I spent the next hour or 2 running around trying to find moving blankets.Nicholas B.
Huntsville Lock Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.Angela G.
They did not have all the equipment that i ordered. I had go to another uhaul to get a set of appliance hand trucks.ANDERSON M.
Very helpful and friendly.Steve H.
Great customer service, easy drop off.LOWELL F.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.Destanee J.
When we arrived, the door was locked. We called but didn't get an answer. After about 10 minutes the proprietor walked up. She thought the number we were calling would rotate to her cell. There were no other issues after that.Wendell M.
El cliente no dejó un comentario.Charles B.
I had to walk completely around the building to get my uhaul. Then when i got it it was full of moving blankets dirt and trash.Siara L.
Drop off area was too small.CADEN C.
Very nice lady and helpful.Gary Q.
El cliente no dejó un comentario.Brian J.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.Gloria L.
El cliente no dejó un comentario.Darrell C.
Staff was organized, and made me feel like they were expecting me. Most efficient checkout and return I have experienced with U-haul.James M.
The lady was very nice and smoth transitionEric N.
Great interaction and happy to use them againJeremiah B.
The young lady working was very pleasant and professional. I was in and out in a matter of minutes.Princess N.
Nice lady. Not enough parking in front. She needed help to lift the tongue to put it on my car. The trailers should all have a jack so that no one has to lift the trailer and get hurt.Jim F.
Very helpful staff and they were quick to get me on my way.Kerry B.
Good Location, helpful staffMichael H.
El cliente no dejó un comentario.Carissa M.
My agent was amazing. She was helpful friendly and just a joy to work with. She made everything easy. I will definitely use this location againTOBY H.
El cliente no dejó un comentario.WINFORD M.
El cliente no dejó un comentario.Jarrett G.
Miss communication that I was renting the truck from the time I picked up the truck to the same time the next day which would have been a day rental NOT 2-DAYS!! I guess that is what happen when you can't talk face to face!! I or any of my family/friends will not be renting from WINCHESTER ROAD STORAGE again!!Dorthy B.
El cliente no dejó un comentario.Michelle K.
Mrs castleberry has always helped me. She is so kind #Sherri D.
El cliente no dejó un comentario.Jacob P.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Julia R.
Upon picking up the truck, the floors were nasty with red dirty. I had to drive it with the filth to my house and get a broom and sweep it out and put a mat down to rest my feet. I was terribly disappointed. Please clean the entire truck before renting.Melissa B.
El cliente no dejó un comentario.Liz L.
El cliente no dejó un comentario.Aubrey B.
Better info on using your cell phone for after hours pickup. I spent an hour talking with Uhaul tech support to get the particular setting right on my phone to enable me to complete the steps. Very frustrating!ERIK F.
Melissa and her staff are great, will always use them for my UHaul and storage needs.Dale A.
I would not count on u haul. The store and personnel are not the problem.Lance H.
El cliente no dejó un comentario.Gennifer G.
No improvements needed here. Very helpful and beyond great service.DALE A.
Continue to be pleasant, accessible, and dependable! ¡Gracias!Adana W.
Huntsville lock and storage are so very helpful. I don't think there is a problem they can't help you overcome.Dale A.
Very friendly & fast! I will be definitely use these guys again for my truck rental needs. This was a very good first time experience & will recommend to everyone I know. Keep up the good work!!Allyson H.
U-Haul sent me a different location to drop off the equipment but this location was much more convenient for me. I asked if she was able to do it and she assured me she could take care of everything. She had it checked in and I was ready to go in minutes.Robert H.
Marie Castleberry was extremely nice and helpful. She went well beyond what I expect is to ensure that we had the truck we needed and was very well taken care of. We have and will continue to recommend her to anyone that needs moving assistance and we will be back if we ever need assistance ourself.bobby L.
El cliente no dejó un comentario.Dale A.
I was charged for weekend prices when I rented during week. Then charged for fuel that wasn't in vehicle at time of rentalShannon B.
Got a $20 Charge for after hours drop off. They are open from 12-3 on Sunday, and I dropped off at 2pm. The lady that took my keys never said anything about a charge, and I had confirmed with the manager there on Friday that they were open on Sunday, and that I could drop off. Never was anything said about a fee.CARLO F.
Promotion to the area It was great to KnowCarlos S.
The location on Winchester Rd. was excellent and their service was great. My original reservation was at the 3020 N. Parkway Huntsville, AL location. When I arrived to pick up the trailer, the office was closed. After making a call to 1-800-GO-U-HAUL, they directed me to the Winchester Rd. location. I couldn't have asked for a more receptive and courteous staff. Should I need a trailer in the future, i will definitely rent from the Winchester Rd. location.Jerry I.
El cliente no dejó un comentario.ralph B.
El cliente no dejó un comentario.DONALD K.
El cliente no dejó un comentario.Cynthia H.
Need options for half day rentalSteve B.
My experience at this location was excellent. No improvement needed! Very professional and friendly. Really helped relieve the stress of my move.Debra A.
The lady in the office is wonderful and very helpfullShannon B.
El cliente no dejó un comentario.WAYNE S.
El cliente no dejó un comentario.Joshua F.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.Kenneth L.
I will not use anybody else but U Haul on my next moveJoe L.
El cliente no dejó un comentario.Robert S.
Extraordinario servicio al clienteCourtney S.
El cliente no dejó un comentario.Mark A.
I reserved a 10' truck for 10:30 am on 5-2-19 to be picked up @ Advantage North LLC @1008 Jordan Ln NW, Huntsville, AL. Upon arrival I was told that the truck would not be available until 12:30 pm, and after I questioned this was assigned a 15' truck @ another location. This took an additional 1 1/2. I am unhappy about this.Keith R.
Over charged me trailer wasnt swept out and never gave me hand trucksAdam M.
The lady we talked to and rented it from was amazing super nice greatly Appreciated her!autumn H.
El cliente no dejó un comentario.Josh B.
El cliente no dejó un comentario.Craig T.
El cliente no dejó un comentario.Matthew F.
Will when I went to pick up my rental truck they sent me to another Haul location passing 2 other u Haul co. on that road 10 miles from the one I was to go. Then we had to load the truck up than come back and put trailer on those miles were added on to my miles which took us over the miles limit. The clerk was really nice but someone should have been there with her being a new employee. She had to call manager about a lot of things which took time and they closed at 1:00 on Saturday to get back for the trailer also they quoted me a price without the trailer and they know I needed a trailer but what can you do after you get there nothing not a thing I asked for price with everything and got a surprise that not fair to your customer I needed that money for a hotel because of tornadoes and storms that was coming through Alabama anyway can you give customers the full price without surprising people while they are 600 miles away from home and nowhere to go in a storm. I gave average because no one had anything ready when I arrived.Janice H.
Very Friendly. Equipment was clean. Great locationMorris P.
I rent a storage unit here not only are there storages clean but so are the Uhauls great customer serviceSandra H.
Very helpful easiest Uhaul rental I have ever done! Great locationMarko G.
Mrs penny was great and a very big help!!! We loved her!!Michele J.
El cliente no dejó un comentario.KUMIKO H.
Everything went so smoothly that no improvements are needed.Pathelia R.
The lady in the office came out in the pouring rain and helped me hook up my trailer. She was great!!John M.
The manager hooked the auto transport right up to our truck with no problem. She really knows what she's doing.Lori H.
El cliente no dejó un comentario.Jimmy S.
The storage manager there was extremely knowledgeable and friendly we were in and out in no time.Huntsville L.
Penny was a pleasure to work with, definitely made my move smooth and easy!Rachel H.
Great service!!! Manager was was quick about check in I was in and out in no time. They also have a really nice storage location.Justin L.
Customer service rep. was awesome, she made sure everything was right and was super efficient. Huntsville Lock and Storage was the best U-haul experience I have had-highly recommended.Joseph T.
Hassle freeRickey F.
The location is not at the address that was sent to me on my pickup confimation email, and no one was available at my scheduled pick up time.Jonathon P.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.Barry K.
El cliente no dejó un comentario.Juanita C.
El cliente no dejó un comentario.Tiffany B.
I had gone online a month or two before getting the truck just to reserve the truck. Picked out the location and even got a confirmation #. When I went to pick it up they could not find it in the system ( showed them my confermation)and the only truck they had the battery was dead. I had to go out of my way to pick a truck up (30 minuets out of my way). Now my son who lives in Maine ordered 2 pods from you and first they did not deliver the pods when they should have and my son had to call them then they was to pick the pods up yesterday and did not so he had to call again still no podsBritta R.