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larry S
Customer Reviews for Lyle Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to work with. Good attitude in totally frozen environment.
brian wAimee is great, makes it easy!
MICHAEL WAmy was really hepful because my origional booking didn't go through and when they updated it my add ons weren't included. She answered the phone and helped me solve it.
Laura LGreat location. Trailer worked as expected. Couldn't ask for better, especially from a rural gas station doing uhaul.
Miles WBe prepared for slow process with the mobile app for checking in/out.
Glenda LI really like the Lyle, WA location. They make everything simple and easy.
Nathan RAmy is always so dependable, friendly, kind, courteous and professional. I go to her for my UHaul needs every time :) never disappoints !
CAROLLANN AYour agent Amie is very is a great person to work with. Made the transition quick and easy. A super people person.
Edward REverything went very smooth and as planned.
Ronald JI had to drive 120 miles to pick up the trailer and I had very little notice...It cost me $75 in gas and 5 hrs time.
Laura CFriendly and flexible family-run location.
Royce GAmy is always amazing. We had some special pick up and drop off needs and she was able to accommodate us! She always goes above and beyond!! Definitely the best rental location for customer service in all of the gorge!
Shawna MVery helpful staff! Thanks for the great communication!
Leanne LI can't think of anything. I've rented there before and the service is always great, friendly, professional and of course respectful and polite!!
James Lno suggestions, will be using this location in the future; woman who runs (?) place is great
Mary BAmy was a rockstar for our company...Again! best experience with U haul to date Last 3 times in Gresham and Portland SUCKED no choice of pick up and drop offs?!?! thanks again -John Jealous Poetry IN Motion construction.
John JThe after hours return website is terrible, it kept crashing constantly, I had to redo the return like 20 times before it worked
Rachel CNobody was there to receive but since we got a receipt via email we're satisfied.
Barney CGreat customer service. Have already told others and refer them to Lyle Junction.
Esther CShe forgot to show I'd returned it online the day I took it back, but corrected it 24 hours later after I called and reminded her. She said she was having problems with the online system. See my above comment about that as well....
Rocky CAmy was fabulous. Excellent care and customer service. So professional and so reliable. I’m a repeat customer because of Amy. Booking with her again!
CAROLLANN AOur truck broke down within an hour of picking it up. Broke down on the side of the road for 3 hours. No customer service from uhaul. Waited on hold for an hour. Terrible service. Should have had a full refund. Rep gave us $50 refund but should have done 100%
Chad AThe whole process of renting this trailer was easy and dealing with the management at this location was easy, I’m not sure what you’re going to do to improve anything.
Frank NAime is such a great help!
Mindy RSuper easy and fast pick up and drop off.
Gregg MExcellent service.
Leonidas MGreat customer service!!
DOUGLAS CThe woman I engaged with here was amazing!!! She was quick, professional, and very thorough. She was also very helpful in accommodating my last minute request, which saved me a ton of time and hassle. Thank you again for everything!!
Kelly AAime is amazing! Love this small town service!!
Mindy RAs always Amy's performance was exceptional. Thanks Amy!
Mark FThe manager Aimee is one in a thousand. She should be the model for excellent customer service.
John BThe Straps on the Tow dolly were frayed and made it difficult to remove my car. I was Quoted $907.00 then charged over $1,000.00 for my trip.
TRACIE CExcellent customer service
CASEY KNothing. Aime was Amazing !!
KRESTEN SAime was a huge help getting what we needed.
Melinda RWe had issues with the uhaul itself not the people renting it to us. We had to put 100 dollars as soon as we drove off... dont know if that's normal but that's alot. The tire tred came off while driving. Did not get one month storage like it said. Not happy with it at all.
BIANCA KAmy was great! Easy to schedule, pick up, and drop off.
MICHAEL WAmy was wonderful! Highly recommend:)
daisha kThe people at this location are knowledgeable, efficient, and friendly.
STEPHEN HSuper friendly and helpful
JUSTIN RGreat customer service
BRYAN KWonderful service!
DAISHA EGreat customer service!
Shawnee HThe back of the truck smelt like garbage but the lady that I rented it from in Lyle Washington gave me complimentary blankets so my stuff didn't have to sit on the ground. She was awesome!
DEBRA SNicely done.
GREGORY MShow them how to get the key out of the ignition! I tried and tried but no luck. It didn't help to call them because I was miles away. I had to keep trying and by God's grace and providence, turned the the key left even further than it should have gone and it slipped out. Everything else was superb! 10 out of 10
ANGELA DSuper friendly service
CHRISTOPHER EContinue the amazing service.
Brian KLocation was closed prior to 5:00 pm on our own Saturday return. Not the location's issue, but the cell phone return process is cumbersome and very time-consuming! Not a user-friendly method to return rental truck!
Stephen MVery convenient for us. excellent service and friendly
Charles Hppl are friendly and observed covid 19 guidelines. very helpful.
ALI SAimee is absolutely amazing. With all the hiccups of my adventure,she had my back. Thanks for being an angel in a tough world...
CHRYSANNE LGreat customer service. Nice helpful owner/operator.
CHARLES Hsuper friendly, and helpful !
Allan K