Customer Reviews for Huffmans Farm & Home
(U-Haul Neighborhood Dealer)

524 reviews

201 E Agency Rd   West Burlington, IA 52655

(319) 752-8198

Office Hours

  • Mon-Fri: 7:30 am–7 pm
  • Sat: 7:30 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(319) 752-8198

201 E Agency Rd
West Burlington, IA 52655

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–7 pm
  • Sat: 7:30 am–6 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

These Folks are truly the best ever! Excellent Service, Great People!

Tim P. 
Rating:
1.0

Got charged an extra $20 for having the trailer delivered 2 days early

Drew W. 
Rating:
3.0

Customer did not leave a comment.

RON K. 
Rating:
5.0

Easy in and out with helpful service

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
4.0

Customer did not leave a comment.

julie G. 
Rating:
4.0

I've never had customer service like I did on this last time of getting a trailer and I've rented many times from this location. The lady that waited on us met us by the trailer two of them side by side. I've always had the store personal standing to guide me into hitch location no this lady was standing by the other trailer and motioning to get over. Finally she said the other trailer I didn't know line me up where I'm to be. Got to the correct one she said I don't help I'm not hurting myself to do lift. Attendants have always helped me I've had 2 soune surgeries and the person with me I'd disabled she finally helped a little. Got it hooked and the chains in she put the electric plug in and left didn't check to see if the lights akk worked or not. She also stated that U-Haul was the worst company that she ever had to deal with we're all ladies here and we shouldn't have to do this work. Taking it back the young lady was standing excellent wasn't running anything down we got the trailer into it's spot helped with all the unhooking she's a real asset to the store and to U-Haul. The first lady hooking it up excuse my language was a total Bitch to the store and U-Haul. Thank you for letting me vent she was uncalled for.

Darrell N. 
Rating:
5.0

Customer did not leave a comment.

Carree J. 
Rating:
5.0

You should review your tow vehicle sizing. My truck is more than capable of towing most vehicles, especially on a dolly. The policies you have in place, make it questionable. I completely disagree. Save that for the inexperienced tow-ers.

Shawn G. 
Rating:
5.0

Excellent customer service at Huffman's as always. Rental and return were smootha dn received help both hooking up and unhooking trailer from vehicle.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Janae A. 
Rating:
5.0

I've used equipment from this location twice. I've been very pleased with both the service I've received and the equipment I've used both times!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
1.0

I ordered an appliance dolly and there was not one available. The truck size I ordered was not available, the 2nd truck offered was 3 miles outside of town so instead of a the 26 foot truck I ordered, I had to use a 15 foot truck and make 3 trips instead of one. Location had very poor customer service when I asked about the dolly. I will NEVER EVER use UHaul again. This is the second time I've had issues. Obviously do not care about customers

Hillarie W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Make sure you have the equipment at the location you ordered it from. It should be that way. My first time I had to go to two different places to pick up my trailer Keep up the good service.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

KAYLA R. 
Rating:
5.0

Customer did not leave a comment.

KARI G. 
Rating:
5.0

Customer did not leave a comment.

BECCA C. 
Rating:
5.0

The ladies picked me up. Service above + beyond

GABRIEL C. 
Rating:
5.0

Customer did not leave a comment.

luis C. 
Rating:
5.0

Customer did not leave a comment.

Sue L. 
Rating:
5.0

Customer did not leave a comment.

Darrell N. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

KARL W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

I was able to get off work earlier Saturday and they let me pick up the truck earlier. It was a blessing because we had just gotten all of the larger items loaded just before the storm, had I waited until my pick up time we would t have had the truck loaded at all.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Marc O. 
Rating:
3.0

Customer did not leave a comment.

Dianne H. 
Rating:
5.0

Troy was new, but very helpful.

DANE C. 
Rating:
4.0

i feel you should have more then 1/4 tank of gas in your truks

robyn C. 
Rating:
5.0

Customer did not leave a comment.

Jeannine H. 
Rating:
3.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
4.0

Customer did not leave a comment.

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Y. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

No issues whatsoever

stanley S. 
Rating:
5.0

Very helpful and friendly

richard C. 
Rating:
5.0

Excellent customer service! Easy in and out and return of equipment.

david T. 
Rating:
5.0

Good service and was checking in the unit back in was effortless.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Kera M. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
3.0

I called the day prior to make sure the trailer was there and ready for pickup the next day considering I was 500 miles to that location. The trailer was there but mechanical inoperable. So luckily there was another independent 3 miles away who was Huffman's that had a trailer which was excellent, the problem was the paperwork which was a mess after they called U-Haul to help sort it out. It was rectified but delayed me by 2 1/2 hours.

enzo D. 
Rating:
3.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Kerri W. 
Rating:
5.0

Customer did not leave a comment.

Renee B. 
Rating:
3.0

There was a key box, which was efficient. Staff inside were too busy to receive keys or answer questions.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

ENIS M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Brittony M. 
Rating:
5.0

The cab was dirty and had a bit of refuse in it. The outside of the truck was dirty as well.

Jeffrey S. 
Rating:
3.0

With the technology available today and for the price I paid, I was expecting to get cruise control on the vehicle. The pedal felt heavy to hold for 5.5 hours. I partially blame the location for not making this one of their priorities in acquiring available trucks. At least I could have been informed before I picked the truck up.

Henman J. 
Rating:
5.0

Huffmans and Kortney were excellent. Get rid of Bethany at Burlington Auto Outlet. They should not be uhaul agents.

Matt R. 
Rating:
5.0

Customer service was great at this location. Walked me to the truck to verify it was what I needed. Answered all my questions. Very polite.

Ernest K. 
Rating:
5.0

I had another location listed for drop off but it was closed on Sunday. The U-Haul clerk helped me with changing the drop off location and was very helpful and i would recommend this location for anyone in the South Eastern part of Iowa. Thank you U-Haul

Nathaniel Y. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
4.0

Get pickups and vans at both Huffman's one in Burlington Iowa and one in fort Madsion Ia

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET P. 
Rating:
5.0

Fast and friendly service.

Michelle B. 
Rating:
5.0

Amazing people

Marcos P. 
Rating:
5.0

Good experience. Very friendly

Dianna P. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

ERNIE T. 
Rating:
5.0

Customer did not leave a comment.

darrell N. 
Rating:
2.0

Have all of the equipment that comes with u-Haul rental. Such as moving blankets. Better customer service. U-Haul representative should never talk over a customer, who is trying to communicate a situation, not allow the customer to speak by continually stalking over them, now should they ever have get irate and hang up before the customer has been able to communicate and said what they needed to due to a situation. I will never rent from this location again nor will I ever spend anymore money or go there again.

Windy L. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
5.0

Needs improved way of leaving the key for after hours return. The company representative was helpful on how to handle the situation and the rental store was ok with returning the key in the method used.

darrell N. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

All went well again

darrell N. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Easy process

Darrell N. 
Rating:
4.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

COREY R. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Drentha H. 
Rating:
5.0

One of the ratchets on the trailer was a little stiff. Not sure it was bent or it it just needed a bit of lubricant. I was able to use it as it. Other than that, things went really well.

Bobby V. 
Rating:
4.0

Getting a brief explanation of the equipment would be nice.

josh R. 
Rating:
5.0

Huffman associates do a great job making the process as easy and smooth as possible.

PAMELA V. 
Rating:
5.0

Great Service

Bernerd T. 
Rating:
4.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

They did a great job of fixing everyone else's mistakes.

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

I dropped the trailer at Huffman's door Saturday night. They are closed on Sunday. They acknowledge that the trailer is there. However, Deery U Haul called me on Monday and asked where the trailer was and when they could expect it. I have no idea why Deery got involved.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
3.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
4.0

Make sure the uhaul s are clean for the next customer.

Tasha R. 
Rating:
5.0

Customer did not leave a comment.

Christy C. 
Rating:
5.0

Customer did not leave a comment.

Koranin S. 
Rating:
5.0

Customer did not leave a comment.

Vern N. 
No reviews have been submitted for this location.

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