Customer Reviews for Huffman Self Storage
(U-Haul Neighborhood Dealer)

126 reviews

11620 FM 1960 E   Huffman, TX 77336

(281) 764-1997

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(281) 764-1997

11620 FM 1960 E
Huffman, TX 77336

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Betsy Whorley 
Rating:
4.0

The staff was very friendly and helpful. However, the advertised price of $19.95 was a far cry from the final price of $83.

Terry Phillips 
Rating:
5.0

Check in and return was smooth with no issues. My agent had everything ready when I arrived. This is my favorite location. I have used them before service always great.

Everett Davis 
Rating:
5.0

Customer did not leave a comment.

ADAM DURGAN 
Rating:
5.0

Make sure the straps on the car dolly are not reversed installed.pervious customer caused a struggle for half a hr to get 1 strap loose off the ratchet part made a good knot.other than that smooth towing.i recomend this location when the conversation about a situation arrives.

Loren Stokes 
Rating:
5.0

Customer did not leave a comment.

KC ELDRIDGE 
Rating:
5.0

Customer did not leave a comment.

jackie rucker 
Rating:
4.0

Nothing Huffman self storage is we’re I’ve done business and have big storage unit and will continue because of great service thanks

John Walsh 
Rating:
3.0

Have it a lock box so you can pick up your key .

Dominique Sauls 
Rating:
5.0

Everything went good. The lady was very nice and helpful. But at the drop off location y’all sent me that was closer toware I was moving was closed even though their sign and online says open so was confusing on what to do exactly. Had to call different location on how to return vehicle properly.

Chrystal Bell 
Rating:
5.0

Customer did not leave a comment.

RONALD WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

George Johnson 
Rating:
5.0

Nothing- the employee ms Smith- is always amazing helpful attending to making sure all is well with the truck and very efficient- I think she deserves a raise and should be offered a position at one of your hub s closest to the Huffman texas area!

Sharon Wray 
Rating:
5.0

Customer did not leave a comment.

Joe Vessels 
Rating:
5.0

Limited room to park a trailer

Aaron Sanchez 
Rating:
5.0

Customer did not leave a comment.

gary piercy 
Rating:
4.0

Customer did not leave a comment.

MIKE PETERSON 
Rating:
5.0

Have blankets and dolly.

Jerrie Wilkins 
Rating:
5.0

Customer did not leave a comment.

Marilyn Dumas 
Rating:
5.0

The u haul person at this location is always very kind- patient and most helpful!

Sharon Wray 
Rating:
5.0

Very nice person took great care of last minute 6 hour rental. Truck was very clean.

Rachel Reich 
Rating:
3.0

Customer did not leave a comment.

Meghan Johnson 
Rating:
4.0

Very friendly and fast.

robin capple 
Rating:
1.0

The first truck had to be towed from my driveway and the 2nd truck took forever to get at location. After spending 5 hours just getting a uhaul, they charged me 39.00 for a quarter tank. After all uhaul put me they, it’s not right.

Richard Ruddach 
Rating:
5.0

Customer did not leave a comment.

Daniel Pavao 
Rating:
3.0

You're after hours drop off and pick up is like a ugly scavenger hunt

Paul Kearns 
Rating:
5.0

Customer did not leave a comment.

Christi Holcomb 
Rating:
5.0

Great service

Gen Quintanilla 
Rating:
5.0

The store wasn’t open when I droped off, but one call and personel gave me a gate code to drop off truck and key. Quick & easy!

Ashana Byndum 
Rating:
4.0

Customer did not leave a comment.

Stephen Brown 
Rating:
5.0

Customer did not leave a comment.

Roy Jones 
Rating:
5.0

Customer did not leave a comment.

TERRI ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

andrea groover 
Rating:
5.0

Customer did not leave a comment.

Roy Jones 
Rating:
5.0

Customer did not leave a comment.

Jay Bunney 
Rating:
5.0

I think everything fine except maybe price per unit. Would use again for convenience.

Rosalva Morgan 
Rating:
5.0

Trailer was missing an Amber cover for one of the front clearance lights. and this was the second location i went to to pick up the trailer, I had originally reserved one in Freeport TX at Ocean Food Mart and when i arrived the trailer was not there, so i had to call in and find one along the route is was taking. The Huffman location was about 20 miles out of route for me

Ernest Young 
Rating:
5.0

The air conditioner went out at the Florida line. We had to drive the next 500 miles with no ac. Called into uhaul and they gave the options of stopping where we were and they would send a mechanic, us move items to a new truck or get a credit. We opted for a credit. Dropped off truck let him know what uhaul said. Just received receipt and there is no credit attached. I will be calling uhaul again today.

Eric Gainer 
Rating:
4.0

Customer did not leave a comment.

Karena Burson 
Rating:
5.0

Customer did not leave a comment.

KC ALDRIDGE 
Rating:
5.0

Crystal was great to work with!

Stephanie Greene 
Rating:
5.0

Customer did not leave a comment.

RandyandAmy Bjerke 
Rating:
5.0

If i get chance to move again, i will definitely recommend this guys. Very professional, respectable, courtesy, carefully load and unloading furnitures. Thank you for your business

Stephen Kim 
Rating:
5.0

Excellent service

Gen Quintanilla 
Rating:
5.0

Nothing!!! A very accommodating and pleasant experience!!!

EDDIE BLACKNELL 
Rating:
5.0

Customer did not leave a comment.

Sonya Alsbrooks 
Rating:
1.0

The owner was not there and did not answer the phone. I left the trailer a day early but had to go back and take it to another location because no one was at the business for over 24 hours. Poor way to run a business.

Brad Stover 
Rating:
4.0

Customer did not leave a comment.

Billy Johnston 
Rating:
1.0

It took 2 minutes to check in. It's unacceptable for a long time customer. You'll never have my money for sure. That was the last time I rented from Uhaul. All you needed was to add a few lines to your codes: IF customer had 3 reservations AND has been a customer for at least 1 year THEN Automatically approve the customer ELSE Apply manual approval A multi million dollar company cannot figures this out! Shame!

MATTHEW ONASSIS 
Rating:
5.0

Customer did not leave a comment.

Mark Lewis 
Rating:
5.0

Customer did not leave a comment.

Rae Moreau 
Rating:
5.0

Experience was good, all went well!

Jim Cavezza 
Rating:
5.0

Customer did not leave a comment.

TYIEHA LASHUN 
Rating:
5.0

Customer did not leave a comment.

Melissa Simmons 
Rating:
5.0

Customer did not leave a comment.

Jaquana Wiliams 
Rating:
5.0

I love Crystal at this Huffman location. She has her stuff together, is very pleasant and a dream to work with.

Cathy Frasier 
Rating:
5.0

Customer did not leave a comment.

Reid Mrsny 
Rating:
5.0

Customer did not leave a comment.

Matthew Boaz 
Rating:
5.0

Truck was very nice and the service was impeccable. A+++++++++++++

Robert Williamson 
Rating:
5.0

Awesome customer service. Crystal was great. Definitely will use them again if needed.

Gary Abbie 
Rating:
5.0

Customer did not leave a comment.

Molly Smith 
Rating:
5.0

Doughnuts?

Gregory Green 
Rating:
5.0

Customer did not leave a comment.

Rob Bartlett 
Rating:
5.0

Customer did not leave a comment.

jeffrey williams 
Rating:
5.0

Nothing, this was the cleanest uhaul location I’ve ever rented from, really nice professional employee too.

Zachary Rogal 
Rating:
5.0

Quick, easy rental. No long lines and friendly staff.

Crystal Smith 
Rating:
5.0

GREAT SERVICE! A++

Leonardo Sanchez 
Rating:
5.0

Easy drop off. Manager answered her phone even after hours to help with my drop off questions

CRYSTAL SMITH 
Rating:
5.0

So kind and helpful

STEPHANIE CHAVEZ 
Rating:
4.0

Customer did not leave a comment.

YURISANDER MARTINEZ ALMAGUER 
Rating:
4.0

The mileage charges are pretty steep.

richard ahler 
Rating:
5.0

No brake fluid in the trailer.

DEAN KYROS 
Rating:
5.0

Customer did not leave a comment.

ROBERT LUNSON 
Rating:
5.0

Customer did not leave a comment.

john marion 
Rating:
3.0

Customer did not leave a comment.

travis grimes 
Rating:
5.0

Customer did not leave a comment.

Nancy Price 
Rating:
5.0

Customer did not leave a comment.

Royla Rideau 
Rating:
5.0

Customer did not leave a comment.

Gregory Brown 
Rating:
5.0

Everything was perfect!!

Royla Rideau 
Rating:
4.0

Friendly service

cathy frasier 
Rating:
5.0

Very personal

RUTHIE ROBERTS-JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Chris Neil 
Rating:
5.0

No issues. Crystal is extremely helpful and efficient. This was our second time to rent and we returned to this location because of her.

Robert Stanford 
Rating:
5.0

Everything was perfect, no complaints. The lady Crystal at the office was very nice and worked with my difficult schedule.

James Ortiz 
Rating:
5.0

Customer did not leave a comment.

Thomas Etzel 
Rating:
5.0

Customer did not leave a comment.

Mandy Engel 
Rating:
5.0

The original drop off are in Crosby texas was an overgrown lot with a uhaul sign. There is NO drop off area that exists in Crosby!! According to google maps there are three locations one is the overgrown lot the second is extremely sketchy with one older truck and a uhaul trailer that is severely damaged. The third spot is non existing. You have to go to Haufman or Atascocita. Please do not refer anyone to Crosby Texas!

RODNEY JAMES HOOVER 
Rating:
3.0

Only has 6 very tight parking spaces to return the rental when they are not there after hours. Four were taken and one was for handicap. This was a tight squeeze fitting it in there.

JOHN MOORE 
Rating:
5.0

Customer did not leave a comment.

Michael Kelley 
Rating:
4.0

Crystal was very friendly and pleasant. No need for improvement from our perspective. The only reason I didn't give her 5 stars is because we weren't there long enough to judge the whole operation.

kevin Ratzaliff 
Rating:
4.0

The online pick up did not work, fortunately Crystal arrived to complete the check out even though the location was Closed on Sunday. A dolly had been reserved but was not available at the pick up location. Crystal was nice enough to get a dolly from a different location and deliver it to my house. A big thank you to her for the extra customer service, not very common these days.

Jeffrey Constable 
Rating:
5.0

Customer did not leave a comment.

REX GOODSON 
Rating:
4.0

Customer did not leave a comment.

MAE BROWN 
Rating:
5.0

You’ll are great. Thank you

ESPERANZA RIVERA 
Rating:
5.0

Customer did not leave a comment.

Robert Bartlett 
Rating:
1.0

My card was charged 3 times for unnecessary payments, without receiving my hold payment. Service was good the lady tried to help as much as she could.

Kevin Dawson 
Rating:
5.0

I would definitely recommend this location. Crystal is extremely helpful and make the rental process easy. Vehicle rental isn't always pleasant but this was great. I will return here next time I need a rental truck thanks to the service I received from Crystal. She answered immediately each time I called and always had an answer or resolution.

ROBERT STANFORD 
Rating:
5.0

Customer did not leave a comment.

Joshua Norman 
Rating:
4.0

We were not happy with Uhaul overall due to not having our reservation at the original location. We were rerouted to one location with a truck with bald tires. Then sent across town to another location that had a truck which was road worthy. Our schedule was delayed by a day due to visiting several UHaul locations. Later that day we drove by the original location in where we saw a number of the same trucks in the lot. It was clear Uhaul was trying to keep rentals at this location local. Poor business practice overall.

CRAIG CUMMING 
Rating:
5.0

The Trailer Night Time Running Lights did Not Work.. So had to wait till Daylight to depart.. Other than this issue everything was very Good..

STEPHEN HACHEY 
No reviews have been submitted for this location.

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