Customer Reviews for Huffman Self Storage
(U-Haul Neighborhood Dealer)

51 reviews

11620 FM 1960 E   Huffman, TX 77336

(281) 764-1997

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/6/2021: Closed

Services at this Location:

Contact Us

(281) 764-1997

11620 FM 1960 E
Huffman, TX 77336

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/6/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Royla R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Everything was perfect!!

Royla R. 
Rating:
4.0

Friendly service

cathy F. 
Rating:
5.0

Very personal

RUTHIE R. 
Rating:
3.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

No issues. Crystal is extremely helpful and efficient. This was our second time to rent and we returned to this location because of her.

Robert S. 
Rating:
5.0

Everything was perfect, no complaints. The lady Crystal at the office was very nice and worked with my difficult schedule.

James O. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Mandy E. 
Rating:
5.0

The original drop off are in Crosby texas was an overgrown lot with a uhaul sign. There is NO drop off area that exists in Crosby!! According to google maps there are three locations one is the overgrown lot the second is extremely sketchy with one older truck and a uhaul trailer that is severely damaged. The third spot is non existing. You have to go to Haufman or Atascocita. Please do not refer anyone to Crosby Texas!

RODNEY JAMES H. 
Rating:
3.0

Only has 6 very tight parking spaces to return the rental when they are not there after hours. Four were taken and one was for handicap. This was a tight squeeze fitting it in there.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Crystal was very friendly and pleasant. No need for improvement from our perspective. The only reason I didn't give her 5 stars is because we weren't there long enough to judge the whole operation.

kevin R. 
Rating:
4.0

The online pick up did not work, fortunately Crystal arrived to complete the check out even though the location was Closed on Sunday. A dolly had been reserved but was not available at the pick up location. Crystal was nice enough to get a dolly from a different location and deliver it to my house. A big thank you to her for the extra customer service, not very common these days.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

REX G. 
Rating:
4.0

Customer did not leave a comment.

MAE B. 
Rating:
5.0

You'll are great. Thank you

ESPERANZA R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

My card was charged 3 times for unnecessary payments, without receiving my hold payment. Service was good the lady tried to help as much as she could.

Kevin D. 
Rating:
5.0

I would definitely recommend this location. Crystal is extremely helpful and make the rental process easy. Vehicle rental isn't always pleasant but this was great. I will return here next time I need a rental truck thanks to the service I received from Crystal. She answered immediately each time I called and always had an answer or resolution.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
4.0

We were not happy with Uhaul overall due to not having our reservation at the original location. We were rerouted to one location with a truck with bald tires. Then sent across town to another location that had a truck which was road worthy. Our schedule was delayed by a day due to visiting several UHaul locations. Later that day we drove by the original location in where we saw a number of the same trucks in the lot. It was clear Uhaul was trying to keep rentals at this location local. Poor business practice overall.

CRAIG C. 
Rating:
5.0

The Trailer Night Time Running Lights did Not Work.. So had to wait till Daylight to depart.. Other than this issue everything was very Good..

STEPHEN H. 
Rating:
5.0

I use uhaul frequently for my business. I had a preferred location before but I am changing it to this one! I can't remember the woman's name, but she helped make sure I was charged appropriately for the uhaul rental. I'll be coming back here in the future for my truck or can rentals.

Julius G. 
Rating:
5.0

The woman that runs this location is very polite and courtesy to me When I drop the trailer off it is a pleasure to talk with her

LAMARCE W M. 
Rating:
3.0

The truck was an absolute nightmare with the damages that was previously rented out.

Mitchell L. 
Rating:
5.0

Check in was handled very professionally. The staff was very friendly and I had to extend my rental an extra day, it was handled over the phone in 5 minuets. Check out was accomplished just as professionally. 5 stars all around.

Everett D. 
Rating:
4.0

Check the dolly. The appliance dolly was broken.

Matthew R. 
Rating:
5.0

Very kind and helpful!

Lindsey C. 
Rating:
5.0

All Good

ALBERT H. 
Rating:
5.0

Easy and cost effective.

richard M. 
Rating:
5.0

Customer did not leave a comment.

DANA P. 
Rating:
5.0

Amazing service

Joanna W. 
Rating:
5.0

Great service and they where very nice and helpful.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

This location was great to work with. Really nice, informative, even gave a great suggestion of truck size that worked out perfectly with my load. Would definitely use again.

Susan H. 
Rating:
5.0

Easy drop off. Friendly people. Thanks!

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Crystal was very helpful and professional, answered every question I had. My rental contract and receipt was in my gmail almost immediately. HIGHLY RECOMMEND using this facility for any/all of your rental needs!!

Robert L. 
Rating:
5.0

The manager was amazing, she goes out of her way to help her customers. She hooked us up and made sure the trailer lights worked, she definitely knows how to do her job! She needs a raise! Sure a kind hearted soul. Thank you Ms. Crystal! My family truly appreciates you!

Laura P. 
Rating:
5.0

Quick and eazy

Joni G. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

DEANNA H. 
Rating:
3.0

Customer did not leave a comment.

LAMARCE W M. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Very Helpful and easy to deal with. Hooked up my trailer quickly and was on my way in just a few minutes. Drop off was just as easy. Highly recommended .

CHARLES D. 
Rating:
5.0

Can't really think of any. Keep up good work Thank You.

Armando V. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
No reviews have been submitted for this location.

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