Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)

2,924 comentarios

1550 E McKinley   Mishawaka, IN 46545
(@ Fir Rd)

(574) 256-6574

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(574) 256-6574

1550 E McKinley
Mishawaka, IN 46545
(@ Fir Rd)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARHONDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARHONDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORCIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
3.0

The back door was frozen shut and it took atleast an hour to get it open. We were unable to keep our scheduled drop off time. I hope we are not charged additional money.

julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid C. 
Clasificación:
1.0

Truck was ok, we had no internet signal, very very Frustrating trying to get signed in took us an hour because we had to keep driving down the road to find service, dropping off truck was just as frustrating

patty G. 
Clasificación:
4.0

El cliente no dejó un comentario.

freda B. 
Clasificación:
5.0

Everything was just Perfect !!!!! It really was. Mr.Bruce@Hubcap Annie on McKinley could not have been nicier.....Outstanding Customer Service From Beginning To End !!!!! Thank-You Thank-You Thank-You

RITA D. 
Clasificación:
5.0

If a truck with many miles comes in (the first one we checkd out, 20-ft with over 100k miles on it) it is worth checking out in detail that it's safe. The previous customers using that truck obviously did not mention that it was practically unsteerableâ€"very dangerous. Since no trucks of that size were available nearby, Bruce and the team switched it out for us for a new, larger truck at the same price: much appreciated!

Almut S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

I've been renting from Hubcap Annie's for 3 years as I have a college student. I love everyone I have worked with there. Today I did an online pick up and return and it was seamless.

KATHERINE S. 
Clasificación:
5.0

Really a nice place to do business with.

Will M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Will M. 
Clasificación:
1.0

Hub Cap Annie refused to take the boxes for the buy back program as they had not sold them to me. I can't imagine every uhaul someone returns their truck to is the one they got it from. So why would I have to return the boxes to the same facility I purchased them from?

Bethany W. 
Clasificación:
5.0

Great job! Have done business with them before…will do business with them again!!

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAHEEN S. 
Clasificación:
5.0

Hubcap Annie did a fine job - it was your website that caused the issues. It took me 45 mins to get the truck I rented because your website wasn't giving me the option to pick up the truck. I called customer service, got hung up on, and then finally got through to someone who did something on your end to push the option come up on my dashboard. Fix your site and the process would be great

Tara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan N. 
Clasificación:
2.0

Yes i am disappointed. I was never refunded 100. I was only refunded 60 dollars. They charged me 40 for being 2.5 hrs late to which i see was not on the contract you just me. The man had me sitting for hours coming up with ways to charge me. Tried to charge me a cleaning for only a piece of a tape and piece of plastic that was on the truck. Tried to charge for not folding the moving blankets. All that was so unnecessary. Im so confused. I would never go them.

Natasha H. 
Clasificación:
5.0

Great service and awesome explanations! Well done!

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Millard T. 
Clasificación:
5.0

Hub Cap Annie's has the best customer service! The products were clean and well organized.

BRETT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

The signage on the truck was misleading. I missed the smaller print of plus mileage. That really should be larger print

THEODORE V. 
Clasificación:
5.0

The one thing I would like to see ,as I rent often is cargo vans they. Seem to be nonexistent?

Ken W. 
Clasificación:
4.0

Staff was super nice!!

Sydney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE B. 
Clasificación:
5.0

Bruce was great!

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE C. 
Clasificación:
3.0

The sign on the door about conditions to be met prior to completing the drop off, in my opinion, are far too aggressive. You will be fined for leaving the vehicle in the wrong place, you will be fined if you don't use the mobile app for check-in, you will be fined if you don't give us the name of your first born, etc. While the clarity is appreciated, after-hour drops should be more customer centered and less on the business convenience for the vendor.

DANIEL H. 
Clasificación:
5.0

Bruce is a very nice person. This location is the best to rent from.

Cameron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN M. 
Clasificación:
5.0

nothing everything was excellent

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
5.0

All the people that work there were very friendly and helpful. The process was very easy. We will definitely use them again.

LAWRENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

The cables had cone off of the Pulleys that raised and lowered the back door and it cost us an hour of valuable time to undo it and make it so we could load the truck

DAVIDE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
4.0

Good service

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Loved the easy rental process and the people at this location were awesome!

Diane S. 
Clasificación:
5.0

Bruce and his staff were so friendly and helpful. Will definitely use them again. Gracias

RAQUEL N. 
Clasificación:
5.0

Everything went smoothly. Friendly service. Quick check in and out

ROBERT P. 
Clasificación:
5.0

I wish all businesses were run as well as this one is !

Kenneth W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheyenne W. 
Clasificación:
5.0

Excellent after hours assistance provided using your 24/7 pickup service.

Lawrence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
5.0

I love this place. Been here several times. Great people and customer service.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kashif J. 
Clasificación:
5.0

I don't think you need any improvement.service we're very good.

Ernistine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
5.0

They're the best!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

They are so friendly here.

DAVIDBRIAN F. 
Clasificación:
4.0

The only area of improvement- of the 4 tires on the trailer, one of them was a different diameter than the other three. So, if you think about it for a minute what would you expect? Yup, exactly! TIRE blew on my trip. Good news is no body got hurt, and the help center took care of me relatively quickly.

Steve S. 
Clasificación:
5.0

Keep doing what you do best. Great customer service and super friendly staff. Would recommend this location to anyone interested in renting. ¡Gracias!

STEVEN D. 
Clasificación:
5.0

They were very friendly, efficient and helpful! Very smooth pick up

james K. 
Clasificación:
4.0

El cliente no dejó un comentario.

TED H. 
Clasificación:
5.0

My original contract (19878314) was for a 10 ft truck to be picked up at Quality Automotive in Mishawaka on 9/19/22. I received a message the day before asking me to call and confirm. I tried calling twice, on hold for 30 minutes each time, only to be hung up on. The recording informed me my call was important and a representative would be with me shortly. I gave up the second time this happened. Quality Automotive called me the morning of the 19th. She was extremely nice and confirmed my reservation. Once I arrived there she said the 15ft truck was ready for me. I did not reserve a 15ft truck. I reserved a 10ft truck. She contacted Hubcap Annie, canceled this reservation, made me another one for a 10ft truck there. I had to call my husband to come back to pick me up so I could go to Hubcap Annie to get the 10ft truck. The staff at both Automotive Quality and Hubcap Annie were very courteous, helpful and understood my frustration. I was told someone went into my contract and changed the reservation from a 10ft to a 15ft truck without informing me. I received no notice of this and am extremely unhappy and frustrated with the whole situation. I have never had this happen before with Uhaul and I hope it doesn't happen again. I should have been told. The inconvenience of having to go to two different places is unacceptable. It could have been alleviated had I known.

JO ANNE W. 
Clasificación:
1.0

My phone did not work for any of the services I need to do I could not download a picture of my license and I could not download any pictures of the truck when I got back it was not functioning my phone worked just fine but through the website I couldn't take any pictures I couldn't scan the barcode to tell them that I was in front of their building it was just ridiculous

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

N/C

scott J. 
Clasificación:
5.0

Please sweep trailer out before next rental...it had dirt/mud on the floor.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAN G. 
Clasificación:
5.0

Great customer experience

BRETT C. 
Clasificación:
5.0

We have always dealt with this location and would never go to a different one. Owner is very friendly and equipment is in good condition.

JOSEPH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

colette S. 
Clasificación:
4.0

Great service before sale & after

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

kondwani N. 
Clasificación:
5.0

Cargo area was dirty upon pickup. .79 cents a mile to high. Using app to return truck difficult. Pictures did not want to load due to "low memory". Location should be open more hours.

Donald B. 
Clasificación:
5.0

I think all is good.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerold E. 
Clasificación:
4.0

I was disappointed in the cost. The 19.95 rental ended up costing me 85.00. You need to change the ads.

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
5.0

N/C

Amanda W. 
No se han enviado comentarios para esta ubicación.

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