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CYNTHIA S.
Customer Reviews for Hub Cap Annie
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Customer Service and accommodations in regards to customers needs were handled with - the customer in mind - not with how can I make another dollar.
DENNIS M.Open earlier than 9:00 am. This was the only inconvenience in this rental experience.
EARL LESLIE A.i had to rent the trailer for 4 days, but I only needed it for two. If I turned it in where I had the layover, there was no guarantee it would be there when I needed it for the return trip. It would save your customers some money if there was a program to make sure the trailer would be available in cases like this.
CARL J.Thanks so much!
PHILLIP S.Very friendly staff, newer equipment that is clean and properly maintained.
CAITLIN M.Fix your website. I tried for >30 minutes to return my vehicle using the online method, but the website repeatedly locked up during the process. This cost me an additional $20. Next time I will likely rent from a different company- don't get me wrong, Annie's was a perfectly well run operation, but Uhauls website is a serious problem.
JOSEPH R.Great service well maintained equipment and friendly people.
ROBIN P.Fast and efficient pickup and return.
Michael F.They're the best!
JAMES H.they do a great job
KELLY N.I will always do business with Bruce and Trudy
KEVIN J H.Good Services
ALEJANDRA A.Very friendly and helpful. Expained everything i great detail
MICHAEL C.The representative was very helpful in explaining the mechanics of the uhaul.
DANIEL S.Fees and charges should be up front. Their shouldn't be fine print between you and the customer. You guys rape every person that comes into this shop.
CRYSTAL B.They made it quick and easy!
NICHOLAS W.You are doing a good job.
MARIA M.Everything was fine
KATRINA N.They're the best!
JAMES H.Great help, very happy with the help I received. The gentleman was professional in every way. Thanks.
ANDREW GERALD H.The AC wasn't blowing out cold air
DOREEN D.Bruce went out of his way to help. I had an issue with the wiring on my tow truck and he supplied me with the tools and parts to fix it. Awesome service. Just keep doing what you do.
MICHAEL B.We were unable to complete the online after hours check out because it would not pick up my location on my phone. My husband went into the business and spoke to the owner and he was very understanding and helpful and we were not charged extra.
Joseph S.They're the best!
JAMES H.We didn't have any straps Or any furniture blankets!!
melanie L.When making a reservation with a customer-honor the agreement. We are told one thing when paying and another when the day comes to get the truck…..every….single…..time. We will never use Uhaul again.
Patrick P.A member of the staff was quite rude and disrespectful when I attempted to ask questions regarding how to rent and find the keys.
ROBERT B.Have a truck on hand when you say you will.
CELESTE B.Fast and friendly
PHILIP K.Excellent for pickup; however, dropped off after hours and unable to get link to acknowledge the location (even after following the steps). Tried several times to call to ensure drop off the next day but the phone number listed on the contract and email (same number) went unanswered for 2 days
ANDREW L.The only issue I had was a damp packing blanket. The truck was clean and ran great! The online access worked fairly well and the lady at the service counter was friendly. Thanks much!
David S.Longer hours of operation for this location
KURTIS D.Nonr
JANETELAINE J.Everything was great, thanks!
Thomas L.There roof was leaking. Luckily we didn't leave our things in there overnight or they would have been ruined.
Marshall P.Our experience for renting a truck was wonderful. I forgot to ask names of the owners/associates helping us but want to thank them for their awesome customer service.
AYESHA K.Amazing customer service, and extremely easy rental process.
CHRISTIAN H.Ease of use. The business representatives knew what they were doing so pick up and go and return was fast. They were on their toes.
RALPH L.I was referred by a friend and let them know that. I asked for my 650 mile move that I please get a good truck. I feel if I had not made that request the outcome would have been the same. Tilde and Bruce were phenomenal! Every aspect of our rental was absolutely as they had stated. They, along with their site, were professional, customer oriented, and assuring. These customer service experiences are few and far between these days.
MARY V.These peoples are the best. I will recommend them to anyone I can.
TIMOTHY T.Customer service was excellent.
TIMOTHY T.Great customer service and fast and friendly! I have rented many times from Hub Cap Annie and I have always had the best hassle free experience! They are true professionals that care! Thank you Hub Cap Annie!
DAVID H.We were charged for a full day rate when we only needed it for 4 hours
JOHN W.Everything went very smoothly. Really like HubCap Annies.
KATHARINE B.Nothing, Hub Cap Annie is the best
JOHN B.Posted jokes are great while waiting! Equipment was great! Service was friendly & polite, but so was I. I'd rent here again.
DALE B.Returned trailer after hours.
Michael F.Lean up the interior and get rid of the cigarette smell. Tulsi was AWESOME to work with.
MICHAEL L.The people were great and friendly and helpful. An enjoyable experience. Your company needs more people like this, Thanks!
DAVID T.Originally the rental was set up through another location. There were a few problems (it was scheduled for the wrong date; we couldn't get it corrected because the business was CLOSED for an entire week during the time we were scheduled to pick it up). and when we visited this location they went well above and beyond to resolve our issues!
GLENN P.The app was extremely slow, and the check in process took almost 40 minutes since I was waiting for my extra contacts to be verified live before being able to take the van. That seems like a step that could and should be done at least the day before to save people from having to wait for an agent to text/call contacts.
Hannah N.