Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)

3,309 comentarios

1550 E McKinley   Mishawaka, IN 46545
(@ Fir Rd)

(574) 256-6574

Horario de oficina

  • Mon-Fri: 9 am–4 pm
  • Sáb.: 9 a. m. - 3 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(574) 256-6574

1550 E McKinley
Mishawaka, IN 46545
(@ Fir Rd)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–4 pm
  • Sáb.: 9 a. m. - 3 p. m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LORI H 
Clasificación:
5.0

Just a heads up, take a drive in the truck. It felt to me possibly shocks need replacing? Idk but just thought I should say something. As always this location does great, service is excellent always, everytime!!!

KRISTINE K 
Clasificación:
5.0

El cliente no dejó un comentario.

WM K 
Clasificación:
4.0

Very helpful and pleasant. Would recommend this business to friends and family.

DIANA J 
Clasificación:
5.0

The staff was friendly and very helpful! They had everything I needed when I needed it. Thank you for such a flawless and easy experience!

ANNE S 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANA G 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H 
Clasificación:
1.0

Customer service people were rude. They refused to check my vehicles that I gave back in. They refused to give me receipts. They refused any kind of communication called me nasty, told me to get out of the store and I made sure that their vehicle was clean and ready for the next person lied to me and told me they had another reservation when they actually closed. And I got it there before they did close, and they overcharged me for my rental

MARANDA P 
Clasificación:
3.0

I understood the base rental price to be $29 for the first hour, with unlimited miles. Also customer to return vehicle gas tank at same level as received. I returned the equipment within the first hour with 31 miles used, and put two gallons of gas in tank. I was charged $71.79 with tax. Receipt was mailed to me after I left the store. The final price was more than double the amount I understood was the fee. I feel this was misleading.

MARK R 
Clasificación:
5.0

No need to change. Customer service was world class.

THOMAS B 
Clasificación:
5.0

All good!

Mark M 
Clasificación:
3.0

I am in need of your services again. I

Janice B 
Clasificación:
5.0

Hub Cap Annie is excellent.

SUN H 
Clasificación:
5.0

Great customer service! Thanks!

Todd S 
Clasificación:
5.0

Quick and efficient pick up and drop off. the online check-in for after hours did not go smooth but that is not the fault of the pick up / drop off location

ROBERT C 
Clasificación:
5.0

Don't know if you can do anything improve these people and their equipment they are wonderful equipment is always top notch I recommend them two friends all the time, I've been dealing with them for 18 years

KENNETH R 
Clasificación:
5.0

I have used them for 18 years and will continue so recommended them to anyone and everyone, they are wonderful people and the equipment is always kept up and top-notch

KENNETH R 
Clasificación:
5.0

Everything was easy & seamless..

WILLIAM G 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE A 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara T 
Clasificación:
4.0

Very nice polite

STEPHEN K 
Clasificación:
5.0

So easily handled. I drove in an no sooner was out of the car and was given prompt attention. Equipment thoroughly inspected and I could see that the return record was promptly posted so that my rental was complete.

ANDREW J 
Clasificación:
5.0

El cliente no dejó un comentario.

LOU J 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN F 
Clasificación:
1.0

This location is the only location I’ve used that charged 200 deposit and overcharge customers considering the fact the truck I rented ran out more gas then any other U-Haul truck I’ve used in the past I definitely would not recommend this location to anyone ever unless you wanna get overcharged and a run down U-Haul.

TRULANDA T 
Clasificación:
5.0

Make sure wiper blades aren't junk. It's hard to see when they can't clean the windshield. That's a maintenance items. Otherwise, all was good.

JOHN W 
Clasificación:
5.0

The box had leaf debris inside, but overall it worked out great, prompt service easy drop off

CYNTHIA M 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN W 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L 
Clasificación:
5.0

Awesome people, place, and equipment

ANDREW S 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCUS T 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY J 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin G 
Clasificación:
5.0

Great place to get UHAUL equipment. Friendly and knowledgeable people!

JOHN W 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan H 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES g 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY S 
Clasificación:
5.0

This uhaul location as usual is wonderful.

Susan W 
Clasificación:
5.0

Have truck full of fuel it was on a quarter tank and had to bring back on a quarter tank. How's someone suppose to pump in a quarter tank of gas. If it full when I get it. Easy to pump to full when returning

DONALD B 
Clasificación:
5.0

Simply the best.

TRICIA W 
Clasificación:
5.0

Great customer service, they opened right on time and had a nice and neat location. The only improvement that I'd like to see is a jack on the 6' x 12' trailer as the weight of getting it off of the hitch ball can be problematic.

Austin C 
Clasificación:
3.0

The truck advertised - two 12 volt outlets. Unfortunately, neither one was operational. Really disappointing to drive 750 miles with no way to recharge a phone. It also took me the better part of 20 minutes to wipe down the contact points in the cab. It was filthy dirty.

DOUGLAS D 
Clasificación:
5.0

Great place and awesome people that run it. Very friendly and very accommodating.

JOHN W 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN K 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE C 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE B 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K 
Clasificación:
5.0

I was having trouble with the Uhaul app and the guy from Hub Cap Annie's was extremely nice and helpful in getting us checked in and got us on our way. Great experience!

angelica V 
Clasificación:
5.0

Returning the truck was very easy!

TIMOTHY L 
Clasificación:
5.0

They were very helpful and thorough. I would definitely recommend them.

TODD B 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY T 
Clasificación:
5.0

Bruce and Tildi are both so nice and helpful.

JANICE M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason E 
Clasificación:
4.0

El cliente no dejó un comentario.

DWIGHT M 
Clasificación:
5.0

Very nice owner great customer service

KENNETH A 
Clasificación:
3.0

Picking up the truck where I dooked it

MARVIN S 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF L 
Clasificación:
5.0

The battery on my original truck was dead. I asked the lady at the location about it and she quickly was able to swap me into one that worked.

Rebecca R 
Clasificación:
5.0

I've rented U-Haul vehicles from Hub Cap Annie in the past. The man there is fantastic and always asks how the vehicle I rented was for me. Great people there!!

WILLIAM Z 
Clasificación:
5.0

Service was fast and friendly

Amy S 
Clasificación:
5.0

I've been dealing with Bruce for my uhauls for many years. Always very nice and very helpful. I will definitely be using his location again!

TRACE B 
Clasificación:
5.0

Been dealing with Bruce for my Uhaul needs for many years. Always very nice and supper helpful will definitely be using his location again

TRACE B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A 
Clasificación:
5.0

Show new customers how to unlock the hitch once they return trailers back. It's a headache sometimes especially if you haven't used the type before

BERNARD K 
Clasificación:
5.0

Nada

BRENDA F 
Clasificación:
5.0

Everything was great!

TINA T 
Clasificación:
5.0

Great service

FRAANK F 
Clasificación:
5.0

Outstanding service at Hub Cap Annie! Always professional, reliable and great to work with! ¡Gracias de nuevo!

DAVID H 
Clasificación:
2.0

I still have not received my refund! I am owed $101.00 and still don't have it 4 days later.

MISTY L 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M 
Clasificación:
5.0

Staff were so kind, so helpful. Made the process easier. Had trouble with filling out my drop off but they took care of it for me.

JAYANNE S 
Clasificación:
5.0

The key was a little hard to access underneath the steering wheel to remove it from the lock.

Judy S 
Clasificación:
4.0

Everything went well except for returning the truck. The Uhaul app was not responsive, repeatedly got hung up trying to upload pictures, and made the check in process longer, more frustrating, and more complicated than the old process of literally just dropping the keys and some paperwork in a box. Who decided that this would improve the customer experience? It makes no sense.

GEORGE R 
Clasificación:
5.0

Tildi was Awesome at Hubcap Annie's. Her smile greeted us. She knew what she was doing. She was very friendly and brings her A game. The 10ft truck was perfect with a full tank of gas and very clean. She is a true GEM at hubcap annie's. Also when I arrived back in Fort Wayne at the U Haul full service center on coldwater rd. I was greeted by Brad who was friendly with a smile and a easy check in and drop off. A total seamless transaction start to finish.

STEVEN B 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyona M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S 
Clasificación:
1.0

We dropped the equipment off when closed. Called the next day to check. Whoever answered was rude unhelpful and condescending. I wouldn't employ him. The location is just bad!

BRUNO R 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L 
Clasificación:
5.0

I recently rented a U-Haul trailer from Hub Cap Annie, and the experience was absolutely outstanding. From the moment I stepped in, I was greeted with warm smiles and exceptional service. A special shoutout to the lady working the counter-it was her first day but she knocked it out of the park, handling everything with such professionalism and ease. The team was not only friendly but also incredibly knowledgeable, making sure I had all the information I needed for a smooth rental experience. The trailer was in perfect condition, and the entire process, from start to finish, was seamless. Hub Cap Annie truly sets the bar high for customer service. I can't recommend them enough for U-Haul rentals or any other services they provide.

SHAWN S 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C 
Clasificación:
3.0

Great people great location, but the people from the main location of uhaul doesn’t listen worth a crap they called asking if I dropped off the trailer and I told them I dropped it off before the allotted time but they put in the wrong time charging my account for a second day and messed my account all up. now I have to wait for a couple days to get my refund.

ALEX B 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald c 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C 
Clasificación:
5.0

Clean up the front window better

JOHN K 
Clasificación:
4.0

El cliente no dejó un comentario.

robert k 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE I 
Clasificación:
5.0

Bruce and his wife are amazing. Very helpful. Would definitely recommend them again.

Amanda H 
Clasificación:
5.0

Very friendly service and customer care

Roman P 
Clasificación:
5.0

El cliente no dejó un comentario.

charles T 
Clasificación:
4.0

Unfortunately my drop off was not logged in as being picked up and returned the same day. I received a bill charging me for a 2nd day. I returned to Hub Cap Annie and the mistake was corrected. Need to login returns the same day returned to eliminate being charged for an extra days use.

DENNIS M 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN J 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N 
Clasificación:
5.0

I always enjoy coming here. The staff is very helpful and courteous. They make the check in and check out very smooth. Look forward to renting from again in the future.

BURKE E 
Clasificación:
5.0

We have rented many times form this location and they are great. Very safety conscious which I love. Gracias

Jacqueline D 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY D 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandye K 
No se han enviado comentarios para esta ubicación.

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