The mobile procedure was not explained well the first time. I didn't even know was going to be a mobile pick upMarcus C.
Customer Reviews for Howe Auto Care
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very professional attendant.Robert L.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Gheorghe M.
El cliente no dejó un comentario.Dennis H.
The Office staff did not know how to complete a rental they had to call and "FaceTime" another associate to complete the transaction. It was stated that is not what we were expecting in the trailer they did not know how to handle that we ended up trying to use it we are novice trailer people they did not show us how to connect it we did it wrong it came off while going 20 in a back road when i hit a bump the location was closed we did not jackknife thank the lord the truck saved us we got it re attached to the storage facility called my brother in law whom does know trailers found out this one was stripped at the nut it did not engage the tongue correctly until he forced it. we took the trailer back nd dropped it i did not try to haul anything as i did not feel it was safe to use. The real rub is the 1800 associate i thought i was calling a real location and got bumped to the 800 call center and all that girl could do was read her que cards. I said at the time i don't think a 5x9 is workable but that is what she rented me never listening took my credit card information before she told me the location i was at did not have a trailer and i had to go to this other location. IN MY OPINION very few "neighborhood" locations are worth renting from i should have gone to town and gone to U-Haul they would have attached the trailer correctly and been sure i was safe. Never again going to someplace that knows nothing what a waste of 34 dollarsLORI F.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.ERIC R.
The reason I rated below average and I would not recommend is because I reserved a 26 ft. Set to pick up at 9 am, it was almost 1030 when we left with the truck. Because it was stuck in the mud. I arrived for pick up on time. Was very frustrating especially since it put us behind and I had 4 people who were helping my daughter move taking time out of their already busy schedules, having to wait on the uhaul. It may have been a different experience if it had not rained the night before.DEBBIE U.
A better online system Had a lot of trouble checking in and out online The guys at the Howe auto care had to help with the process Thank goodness for good peopleJared W.