Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)

967 reviews

1115 W South St   Lebanon, IN 46052
(Sr 32 E Of I-65)

(765) 894-4190

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(765) 894-4190

1115 W South St
Lebanon, IN 46052
(Sr 32 E Of I-65)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

Customer did not leave a comment.

Jay watts 
Rating:
5.0

Customer did not leave a comment.

donnie sartin 
Rating:
5.0

Customer did not leave a comment.

Dustin Urban 
Rating:
5.0

Customer did not leave a comment.

MIke Wiseman 
Rating:
5.0

Customer did not leave a comment.

Daniel Slowik 
Rating:
5.0

Customer did not leave a comment.

Roddy Mcdowell 
Rating:
5.0

Customer did not leave a comment.

John Nelson 
Rating:
4.0

Customer did not leave a comment.

Alan Fella 
Rating:
5.0

Customer did not leave a comment.

Robert Farrow 
Rating:
5.0

Customer did not leave a comment.

Chris Morgan 
Rating:
4.0

Customer did not leave a comment.

THOMAS MARSH 
Rating:
5.0

I confirmed my drop off location in Lebanon, IN upon confirming my Uhaul trailer rental a week before my departure. When I left Richmond, IN on Friday afternoon, Uhaul Corporate called me and attempted to tell me the Lebanon, IN Uhaul Facility (my agreed upon drop-off location) was at capacity. They instructed me to drop off the trailer in Indianapolis, IN (an additional 40+ miles and over an hour round trip away). I was very frustrated they allowed me to confirm a location and then reneged on that location as my drop off. I pressed them to compensate me for the additional mileage with my personal vehicle, and they offered a measly $20 for what would end up being nearly $10 in gas money alone. When I asked for fair compensation, they put me on hold to discuss with someone else. After the hold I was told very shortly that I would not receive any additional compensation and that I should just drop it off in Lebanon, as agreed upon. This experience left me frustrated that they attempted to make me relocate their equipment for them, as I am neither a Uhaul employee or contractors, for a ridiculous compensation rate. If you find yourself in this situation, push back at the unfair practice they are attempting to do. I want to re-iterate that the staff in both locations were excellent and deserve 5-stars. Uhaul corporate was not and deserves 1-star.

Thomas Hill 
Rating:
5.0

Customer did not leave a comment.

Megan Teeple 
Rating:
5.0

Customer did not leave a comment.

Alexis Conner 
Rating:
5.0

The employees are so nice and helpful.

Virginia Moore 
Rating:
5.0

We have dealt with Howard's for years and they are a reputable company. Would and have recommended highly.

darlene ratliff 
Rating:
5.0

THANK YOU SO MUCH!!!!!!! Y'all are always wonderful.

Chalisa Keaton 
Rating:
5.0

Drop off was super easy and staff were very helpful!!!!!

andrew hogue 
Rating:
5.0

Jerry was the Best!

William Stewart 
Rating:
3.0

It took a very long time to get checked in.

Stephanie Smith 
Rating:
3.0

Too expensive for a short local rental. Mileage charge should be waived or something like first 50 miles free

Stephen Lincoln 
Rating:
5.0

Customer did not leave a comment.

Jason luff 
Rating:
3.0

I didn't have a great experience with using uhaul. I was supposed to pick up a 26' truck Sunday night from a different location but they didn't have their truck share 24/7 set up correctly. So I couldn't get it. We were on the phone with uhaul for the longest time trying to get a truck or our reservation switched. We tried to pick up a 26' truck Monday morning from this location and the person who dropped it off the day before, didn't leave the keys. I understand it's not the business's fault for that but it still sucked. We ended up renting a 20' and got everything moved in time. Probably won't be using uhaul again. But hopefully won't be moving again.

Brandon Lowery 
Rating:
5.0

Customer did not leave a comment.

Jason luff 
Rating:
5.0

the only downside to my experience is the cost. Your mileage rates are too high.

don jackson 
Rating:
5.0

Customer did not leave a comment.

Chestra Peaslee 
Rating:
3.0

Customer did not leave a comment.

Dedra King 
Rating:
4.0

Customer did not leave a comment.

TRACEY COULTER 
Rating:
5.0

The first truck they gave the wind sheild wipes did not work so I asked for a diffrent truck which was no problem they quickly got me into a diffrent truck.

Joshua Hinton 
Rating:
5.0

N/A

Daniel Laney 
Rating:
5.0

This was quick and easy. Just keep that up. Thanks

WILLIAM JOINER 
Rating:
5.0

Customer did not leave a comment.

Duane Belford 
Rating:
5.0

Customer did not leave a comment.

Aubrey Viray 
Rating:
5.0

Customer did not leave a comment.

Mark A VIckrey 
Rating:
4.0

Customer did not leave a comment.

Kassie Decman 
Rating:
3.0

Stay open on Saturday afternoon.

Duane McGuire 
Rating:
3.0

Customer did not leave a comment.

Scott Henson 
Rating:
1.0

I was called from Howards about when I was going to return the truck. I explained the situation. They said OK we will update the records. They obviously didn't because I got charged for an extra day, even though I had already paid for a 2 day rental. The price I had already paid should obviously be for a 2 day rental. Look at the cost!!!!!!!

Mark Bohannon 
Rating:
5.0

Customer did not leave a comment.

Marty Pickens 
Rating:
5.0

Customer did not leave a comment.

Kevin Daill 
Rating:
5.0

Friendly and quick

William Rice 
Rating:
5.0

Customer did not leave a comment.

Mark A VIckrey 
Rating:
5.0

Customer did not leave a comment.

Danny Goldsberry 
Rating:
5.0

Customer did not leave a comment.

Greg Zegers Sr 
Rating:
5.0

Excellent customer service

GREGORY HOUCHIN 
Rating:
5.0

Answered all my questions. Great service!

richard brown 
Rating:
5.0

Gray was a big help

JOSEPH DEERING 
Rating:
5.0

Customer did not leave a comment.

Hannah Martin 
Rating:
5.0

Customer did not leave a comment.

Margaret Terrill 
Rating:
2.0

Customer did not leave a comment.

Michelle Staley 
Rating:
5.0

Customer did not leave a comment.

Jeff Lowell 
Rating:
5.0

Customer did not leave a comment.

valarie beam 
Rating:
5.0

Customer did not leave a comment.

Gregory Zegers Sr 
Rating:
4.0

Customer did not leave a comment.

ELIZBETH STEPHENS 
Rating:
5.0

Customer did not leave a comment.

David Coleman 
Rating:
3.0

High tire wear and oil change light came on 100 miles into a 1500 mile trip. Roof damaged and had to repair water leaks on roof.

William Petrie 
Rating:
5.0

I love the speed at which they do things here! In and out quickly.

Michael Perkins 
Rating:
4.0

Customer did not leave a comment.

JIM BASHAM 
Rating:
5.0

Customer did not leave a comment.

John Noal 
Rating:
5.0

pickup was fast and easy. 10 minutes and I was on the road.

Tabatha Cardinal 
Rating:
5.0

I order a 26ft truck a month ago but when i picked it up. they only had a 20ft truck. ended up taking longer and 3 trips instead of two.

Rick Hoskins 
Rating:
5.0

Love Howard’s they take good care of you.

Allen Faulkner 
Rating:
5.0

Customer did not leave a comment.

Laura Robison 
Rating:
5.0

Customer did not leave a comment.

JIM BASHAM 
Rating:
4.0

Left primary tail light and turn signal were non-functioning.

Jerad Strawmyer 
Rating:
5.0

Customer did not leave a comment.

Donna Hughes 
Rating:
5.0

The location was closed when we got there. But there was room to return the truck. Well lighted and signs to let you know what to do after hours. The app worked ok. Great job by Howards for after hour drop off.

Scott Kirisits 
Rating:
5.0

Repeat customer at this location because they are reliable

Bryan Vianco 
Rating:
5.0

I've rented from this location multiple times and it's always been a great experience.

AMBER LYONS 
Rating:
5.0

Customer did not leave a comment.

Shelley Hankins 
Rating:
5.0

Customer did not leave a comment.

Vaughn Faul 
Rating:
1.0

For over two years I have called to complain that someone is using my phone number and email address to rent equipment from the Lebanon and Crawfordsville Indiana locations and they are still allowing someone to rent even after I cancel the order. I've made a police report, maybe that'll help.

christ union chu church 
Rating:
3.0

Do an inspection with the driver and make sure they know where everything is in the truck and how to use it.

CROCKETT SMITH 
Rating:
5.0

The truck had serious front end issues. The steering wheel shook violently the whole trip there is a serious front end issue whether it was alignment or tire issues. Every time I pushed the brake pedal the rpms would shoot up between 3000 to 4500 rpms.

Greg Zegers 
Rating:
4.0

Due to uhaul our lites stopped working!! Before they hooked Up to our truck,they worked fine. We have to now we have take our vehicle to Ford to find what happened I am upset needless to say. Other than that it was ok. But when we take our vehicle to FORD, And find out that they caused our problems then I feel like the uhal should refund the money to us. The stress of not being able to drive after dark was hard. We had to find lodging quickly. We even couldn't make it to our reservation one night because of our head light problems and lost almost $300. This was the worst trip I have ever had using UHAUL,.....

KittyAnn Odegaard 
Rating:
5.0

Customer did not leave a comment.

Richard Flatter 
Rating:
5.0

The app needs to be revamped. On check in I was prompted to upload photos I already had uploaded when I made the reservation. The process took so long out in the cold, the clerk took pity on me and manually checked me in instead. Then the app added blankets I didn't need and there was no way to remove them. Howards was nice enough to refund that portion.

Byron Law 
Rating:
5.0

Customer did not leave a comment.

JON MARLEY 
Rating:
2.0

Just overall not a friendly experience. I waited for 10 minutes for someone to check me out and then felt like I was being pushed out. I asked questions about my pre rental and they acted like it wasn’t there. My price was also more than I hat was quoted when I preordered the truck. I mentioned it to the company and they told me that I didn’t pay environmental fees, when I know it was included in the price. Maybe it was just a bad Monday.

Izabel Lepper 
Rating:
5.0

Customer did not leave a comment.

DEBRA BECK 
Rating:
3.0

Learn you job

Erin Burkeybyle 
Rating:
3.0

No suggestions.

Lloyd Harp 
Rating:
3.0

Customer did not leave a comment.

RYAN DEAKINS 
Rating:
4.0

Bigger parking lot for rentals. Semis loading and unloading merchandise in same small parking area used to pickup trailers. Tight squeeze.

Mivhael Barker 
Rating:
5.0

Customer did not leave a comment.

David Roy 
Rating:
5.0

Customer did not leave a comment.

Chad Meehan 
Rating:
5.0

Truck was clean & drove like a dream. Howard's Lawn and Garden folks were friendly and the whole experience went smoothly

Damon Basey 
Rating:
4.0

Customer did not leave a comment.

Bob Babbin 
Rating:
5.0

The pictures that were used to confirm damage were not of the truck I rented. I took pictures all the way around to ensure I wasn't charged for damages the truck had. They need to use pictures of the actual truck being rented.

PAMELA SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

David Clements 
Rating:
5.0

This location is was hard to find, my GPS got me in the area but not the location. But their service was great.

Derrick Black 
Rating:
3.0

Rented vehicle registration/license plate was not clearly visible. It had temporary registration with some other state and not sure it was valid also. Broken door handles and seats were not secured fully. You can feel while driving. Not a safe vehicle for highway driving

Prahlad DilipHeggere 
Rating:
5.0

Customer did not leave a comment.

Christopher Stump 
Rating:
5.0

Customer did not leave a comment.

Richard Redman 
Rating:
3.0

My issue with the location is that it was over 20 miles from the location where I picked up the truck to where I was told that I had to pick up the car trailer. I reserved the truck and trailer over 2 weeks earlier so that I could pick up both at the same location. A Uhaul representative called me the day prior to let me know that I had to go to two locations. Uhaul has become so poor in their customer service that it is now the customer's responsibility to reposition their rentals for them. Added to that, Uhaul gave me two different drop-off locations, each a ten-minute drive in the opposite direction from my destination. When I arrived, one of those locations was closed for the week (it was a Wednesday). The Uhaul representative on the phone told me that reserving any item at a location is merely a request and that Uhaul can change the location at any time. So much for taking care of customers.

Lawrence Spurlin 
Rating:
5.0

Customer did not leave a comment.

Gregory Hanger 
Rating:
3.0

Customer did not leave a comment.

Jon isenhower 
Rating:
5.0

Customer did not leave a comment.

Chad Smith 
Rating:
5.0

They did a great job

DALE Gardner 
No reviews have been submitted for this location.

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