Customer Reviews for House of Bargains Rent It Center
(U-Haul Neighborhood Dealer)

Rating:

3.0

I had originally rented my truck from Columbia, Missouri. The day before, Brooke called to let me know that no trucks were available in Columbia and that I could either take a 26-foot truck from Columbia or I would have to go to Jefferson City, Missouri to get the 15-foot truck I wanted. I told Brooke I wouldn't mind if U-Haul would pick up my uber expense, she said, "No," we will not do that and just repeated my options. She obviously could not have cared that this was a huge inconvenience to me and offered nothing but the larger truck (I was not excited about driving a 15-foot truck and no way confident or felt safe driving a 26-foot truck). Then she read the disclosure that they would call us the day before which she was doing. Really horrible customer service. So since at this late junction, I didn't have a choice, I paid the $68 to uber to Jefferson City. I had requested a dolly so it would be easier to unload. Imagine my surprise when I was told, sorry we are out of dollies. If I wanted a dolly, I could stop by the Columbia store and pick up one. Seriously, you think they could be a little more prepared when you request the truck 3 weeks in advance. The least U-Haul could do is refund my uber fee.

Rating:

1.0

I was told to drop off at 5 o’clock I dropped it off, was not given proper instructions on returning the property and was overcharged

Rating:

3.0

Some of us have disabilities. Unable to stand for long periods of time. Would be better to have seating available while doing paperwork.

Rating:

3.0

Allow enough mileage for the trip!!

Rating:

5.0

Very friendly and helpful looking forward to doing business with the company again.

Rating:

3.0

Parked truck in the lot and used the app to return the truck. Dropped keys in a dropbox. Had no problems with returning on the app. Pictures uploaded quickly, and app worked smoothly.

Rating:

2.0

Went to the site and the door locked and the whole store was closed had to knock on the door and wait for the person to come to the door.

Rating:

2.0

Check the equipment for proper tire pressure and make sure the equipment is where you say it is

Rating:

1.0

Showed up for my guaranteed pickup (according to uhaul website), had to return an hour later due to system being down. With no compensation. Paid full rate, even though the website states a $50 payment should be paid to me due to unavailability of the unit that I had reserved.

Rating:

5.0

In and out. Quick and easy.

Rating:

4.0

Improve the after hours return. It was terrible and I had to fight to not get double charged.

Rating:

4.0

Maybe extended hours at this location. Everything from reserving to drop off went very well.

Rating:

3.0

To not be so rushed.

Rating:

5.0

Nothing. Everything went good from reservation to the drop off. Agents were friendly and helpful.

Rating:

3.0

Man running the place was rude and I was not given the size truck I had reserved.

Rating:

3.0

Unsure why I was charged for extra mileage when I was under 156 miles. Would love feedback from Uhaul regarding this and a refund for the extra mileage that was charged.

Rating:

5.0

Honestly if I could suggest anything it would be to relocate the U-Haul rental area to the door closest to where trucks and trailers are parked.

Rating:

2.0

hard to find a representative to help. truck already had dolly loose. not clean.

Rating:

3.0

Did not have proper order. Seemed put out even try to fix it.

Rating:

5.0

The dispatcher was most excellent, knowledgeable and expedient.

Rating:

5.0

I didn't catch the name of the gentleman who processed the original local rental agreement but he was very thorough and helpful I especially appreciate Chris who was able to change it over to a one-way for me, saving me a lot of time!

Rating:

1.0

Upon arriving to the store the U-Haul area was closed off… I had to speak with one of the regular store representatives who had to find the person to look at my truck. After seeing me the representative asked me for my keys and then did not do a walk-through with me or give me any type of paperwork letting me know that I was cleared… Once leaving I checked my bank account and noticed that there was $63 missing from my account. The representative told me to leave and that he would be emailing me. It was not communicated to me that my truck needed a cleaning fee especially since I clean the truck previous also I had the gas gauge right in the same Area that it was in when I picked up my truck originally from the U-Haul store in Kentucky and was charged $40 for gas. This was my worst experience ever with a rental truck especially since I was not informed of things ahead of time and this caused my rental to be more expensive than it needed to be. Also I feel that I was not communicated to you nor did I sign any contracts with the store that I drop my truck off at

Rating:

5.0

Alexa was great!

Rating:

3.0

Our reservation was changed to this location at the last minute and we had to make a 1.5 hour round trip just to pick up the truck. That was very aggravating.

Rating:

3.0

I got a call at 8:30 that my location has been changed to a location to 40 miles from the original pick up location, which I was set to pick up at 9 and my movers were set to arrive at 10. So I got my 10-month-old ready to tote him along, as we had no one able to watch him. We arrived at the location our GPS took us too, but come to find out there were 3 locations in the city. We finally located it and the staff was nice and informative. However, by the time we got back with the truck to let our movers in, they had been on the clock for 1.5 hours.

Rating:

3.0

A truck for long haul should have cruise control! Also the truck was so noisy that trying to use the radio was a waste of time. Other than that, I am satisfied.

Rating:

1.0

I was charged for cleaning truck when I cleaned truck

Rating:

5.0

Thanks for your help. Very helpful and made our move easy!

Rating:

5.0

Nothing!

Rating:

3.0

Faster Service

Rating:

5.0

Next time if you're going to change the pickup location you should probably notify the customer so I'm not going on a wild goose chase across town trying to find the correct location. All of the correspondence I had received from U-Haul indicated that my pickup location was on Ellis Street across town.

Rating:

5.0

Great people and fast and easy service!

Rating:

5.0

It was great to do business with the business owner and I will be back.

Rating:

1.0

We have rented U-hauls for about 3 years now, often for our business haul. This location has now charged us twice for after hour service on return of U-haul enclosed trailer when they are not open on Sunday to return. We have never received these charges/fees from any other places we have rented. Very disappointed in this location, and will not recommend this place to anyone.

Rating:

4.0

Keep good employees who care about the customer. Keep prices low.

Rating:

4.0

The point of contact (Alan) knew his business. He went and retrieved the 5x8 trailer, hook it up and performed safety check. I did request the reservation be changed from 4 day to 7 day, but was told,"It would be alright. They are more concerned about destination and if it exceeds the usual 7 day rental on one ways." Overall, a very good experience and would rent again from him.

Rating:

4.0

There was a small amount of trash in the trailer and it smelled a little but other than that it was as expected. Staff was friendly and informative. He even attached the trailer to my vehicle for me.

Rating:

3.0

Staff was helpful assisting with loading our car onto the auto trailer. They did not have the dolly we had on our order and the truck had not been cleaned. It was dirty in the cab and loading area. But it got the job done.

Rating:

5.0

This is an excellent agent and at a great location.

Rating:

5.0

There is only one person there and we had to wait on him because he was loading a truck and couldn't here the page.

Rating:

3.0

I was not there to drop truck off so i cant comment on this location.

Rating:

4.0

Nothing.

Rating:

5.0

The customer service representative was absolutely fantastic! I could not have asked for better help, assistance and kindness, which was really needed this particular day. He is invaluable!

Rating:

5.0

Allen was a top notch customer service agent. He made sure that I had everything that I needed and offered tips on how to make the move run more smoothly. Would HIGHLY recommend!

Rating:

5.0

Nothing it was perfect from start to finish thank you all