Customer Reviews for House Of Beauty
(U-Haul Neighborhood Dealer)

1,064 reviews

431 Broad St   Sumter, SC 29150

(803) 720-5669

Office Hours

  • Mon: 9:15 am–2 pm
  • Tue-Sat: 9:15 am–5:15 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(803) 720-5669

431 Broad St
Sumter, SC 29150

Services at this Location:

Office Hours

  • Mon: 9:15 am–2 pm
  • Tue-Sat: 9:15 am–5:15 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Honestly there's nothing was extremely helpful and Honest

Brain Jenson 
Rating:
5.0

Customer did not leave a comment.

THOMAS PEARMAN 
Rating:
5.0

Customer did not leave a comment.

Carlos Welch 
Rating:
5.0

There was a lot of pollen on the inside of the vehicle and you couldn’t make any adjustments to the seat but it got the job done.

Carolyn Archie 
Rating:
5.0

Customer service was fast and pleasant. I will return to this location again.

Brian Powell 
Rating:
5.0

Customer did not leave a comment.

Tiffany Dinkins 
Rating:
5.0

Customer did not leave a comment.

Sean Flynn 
Rating:
3.0

Customer did not leave a comment.

DaeBreaun Gooden 
Rating:
5.0

Customer did not leave a comment.

Emily Ross 
Rating:
5.0

Customer did not leave a comment.

Allen Barnes 
Rating:
4.0

clean the exterior and interior of truck.

Ceaser Thompson 
Rating:
5.0

Great experience once again from start to finish.

Lester Moore 
Rating:
5.0

Great service and easy to use!

Tavarius Hook 
Rating:
5.0

Customer did not leave a comment.

Donyell Braddy 
Rating:
5.0

Customer did not leave a comment.

Shamilla Welch 
Rating:
5.0

Owner was amazing

Joshua Wright 
Rating:
5.0

Customer did not leave a comment.

JOHNNY JOYNER 
Rating:
5.0

Customer did not leave a comment.

Patrick FAHERTY 
Rating:
5.0

Customer did not leave a comment.

david mahalat 
Rating:
1.0

I've rented uhaul in the past but I will never rent again at this location!! turn truck in the same day I rented put keys in the drop box next day Sam (location owner) called saying when am I going to return the truck I then went there to talk to him he has camera's all over property he kicked me off his property! I called police I know I returned truck! Sam charges my card in multiple transactions over $2,000 he kept extending my return date meanwhile telling me I needed to report truck stolen I kept calling uhaul asking why so much in charges they treated me as if I really did not return truck done my own investigation I found truck at a different location witness states 3 Mexican Males returned truck @ 7am on 2/15/24 at that location mind you I dropped this truck off put keys in drop box Wednesday 7:20 pm on 2/14/24 they looked suspicious witness also stated. Before I found this truck I had been told by Robert area manager he was going to look at the camera at Sam store if he did not see me returning the key he would have to press charges against me right! God took me to this other lot to find the truck not to mention the truck had a tracking device on it so they knew the location the entire time just thought I wasn't smart enough to do my own research and how Robert just swept everything under the rug Sam thought he was going to take my money and get away with what he done anybody that knows this area knows this man watches you like a hawk when you enter his location bank fraud also insurance fraud I wanted to put my story out here because this was dead wrong if him and the area manager of uhaul I will never rent from this company ever again please stay away from this location!

Sweat Jennifer 
Rating:
5.0

Customer did not leave a comment.

Kevin Sargent 
Rating:
3.0

Customer did not leave a comment.

Shamilla Welch 
Rating:
5.0

Customer did not leave a comment.

TODD GARRICK 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WALTERS 
Rating:
5.0

Super friendly and helpful.

Barney Osborne 
Rating:
5.0

Dropped off the Uhaul here. All went well. Smooth process. We swept the back of the truck and had right amount of gas and mileage. We were out in no time without any extra fees.

Heather Thier 
Rating:
5.0

Customer did not leave a comment.

Takeemia Manning 
Rating:
5.0

Customer did not leave a comment.

Carlos Welch 
Rating:
5.0

Customer did not leave a comment.

Dalil Randolph 
Rating:
5.0

Customer did not leave a comment.

Jerry Wilson 
Rating:
5.0

Customer did not leave a comment.

Jerry Wilson 
Rating:
5.0

Customer did not leave a comment.

Jerry Wilson 
Rating:
5.0

Nothing at this location, I was well pleased with this location, and would highly recommend a friend, and family, and relatives, and the agent was very nice and friendly, I couldn't have picked a better place.

Darrell Portee 
Rating:
5.0

Customer did not leave a comment.

Lexus Fielding 
Rating:
5.0

Customer did not leave a comment.

Bregettez Gooden 
Rating:
1.0

Get rid of this U-haul location!!

Garry Franklin 
Rating:
5.0

Used Dropbox they were closed

Tonya Herron 
Rating:
5.0

Customer did not leave a comment.

Angela and Moniq King and Green-King 
Rating:
5.0

Customer did not leave a comment.

Lawrance China 
Rating:
5.0

Customer did not leave a comment.

Angel Valdivia 
Rating:
4.0

Very courteous, prompt knowledgeable and professional service. A great hidden gem found for my uhaul needs!!

Sharron Bartlette 
Rating:
4.0

Customer did not leave a comment.

Sally White 
Rating:
5.0

Customer did not leave a comment.

Randolph Paige 
Rating:
5.0

Nothing

James Engel 
Rating:
4.0

Owner is friendly and easy to work with. Plenty of room to maneuver a trailer (in and out). Being open on Saturday is a huge help. Thank you

Leon Gandy 
Rating:
4.0

Customer did not leave a comment.

Christopher Knoll 
Rating:
5.0

Customer did not leave a comment.

Angel Hightower 
Rating:
5.0

Customer did not leave a comment.

David Poulson 
Rating:
5.0

Everything was excellent…. Customer service was great!!!!

PATRICIA WALTERS 
Rating:
1.0

I feel like I was over charged for one The truck was dirty and needs an alignment And they need to be up front about prices versus telling you you'd be refunded back the extra money spent

Ivory Porter 
Rating:
3.0

Customer did not leave a comment.

Michael Mercadante 
Rating:
5.0

Customer did not leave a comment.

Jason Howlett 
Rating:
5.0

Thank you Sam ,

Elijah Lewis 
Rating:
1.0

Customer did not leave a comment.

Jason Hernandez 
Rating:
5.0

Customer did not leave a comment.

Daniel Davenport 
Rating:
5.0

Customer did not leave a comment.

Cordell Hampton 
Rating:
5.0

Very satisfied with the overall experience, both the truck and the person who helped me.

Alexandre Maton 
Rating:
4.0

Customer did not leave a comment.

Michael Lowery 
Rating:
3.0

The owner is rude and impatient

Daishaun Randolph 
Rating:
5.0

Nothing! Mr Sam is very kind, quick and professional. The Uhaul scare always clean.

Latisha China 
Rating:
5.0

Nothing that I can see

Wanda Watford 
Rating:
5.0

I couldn't have been more happier. Just GREAT.

Lester Moore 
Rating:
5.0

Customer did not leave a comment.

Patrick Vance 
Rating:
4.0

Credit me back my mileage fees. You charged me for 100 miles each time and I drove about a total of 25 miles both times.

Roger Benson 
Rating:
5.0

Customer did not leave a comment.

Johnnie Baisden 
Rating:
4.0

Everything was great

Eddy Covington 
Rating:
3.0

Roaches in the truck.

Virginia Mills 
Rating:
5.0

Customer did not leave a comment.

Elijah Lewis 
Rating:
4.0

Truck was a bit smelly but mechanically solid and did the job well. The man at the shop was friendly and helpful. Need more pickups in inventory due to high demand

TAYLOR NATIONS 
Rating:
5.0

Great customer service from the local dealer. I will use this location in the future.

Kimberly Mobley 
Rating:
5.0

Excellent service

Palmer Robinette 
Rating:
5.0

Outstanding as always

Fernando Acosta 
Rating:
5.0

Customer did not leave a comment.

chris miller 
Rating:
5.0

Always super helpful and works with yah.

THOMAS JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Pamela McDowell 
Rating:
4.0

Keep up the good work.

Johnny Pompey 
Rating:
5.0

Customer did not leave a comment.

Patricia Stephens 
Rating:
5.0

Actions speaks louder than words ,6 time i have used him .he my go to guy for rentals A+++

Fernando Acosta 
Rating:
5.0

Keep up the good work.

Eugene Johnson 
Rating:
4.0

Customer did not leave a comment.

Patricia Stephens 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER COKER 
Rating:
5.0

Customer did not leave a comment.

Candace China 
Rating:
5.0

Sam have the right equipment

desmond blanding 
Rating:
1.0

Truck was in terrible condition. I had to dispute every aspect of the truck. The location owner still managed to cheat me out of the 100 dollar cleaning fee. I had no support from uhaul. The contract was closed out hours before they ever even launched an investigation -- if they ever actually performed one. This was an awful experience. I've been a loyal uhaul customer for years, but no more. I'm never renting from uhaul again, and I'm closing out my storage unit that I have with yall. I am very frustrated and disappointed by this God awful rental experience.

Whittier Watts 
Rating:
3.0

Do maintenance on vehicle. The antenna was broken off,truck. It vibrated violently empty.door panel was missing screws so flapped creating a loud annoying rattle. After putong gas in i got an engine light.I checked the oil was a quart low i added one quart. This truck has 191,000 milees on it maybe time for retirement.

Eric Champion 
Rating:
4.0

Customer did not leave a comment.

Steven Gassen 
Rating:
5.0

Customer did not leave a comment.

Christopher Bryan 
Rating:
5.0

Customer did not leave a comment.

Courtney Benjamin 
Rating:
5.0

Customer did not leave a comment.

Jameka Bonner 
Rating:
1.0

have fully functional vehicles.

Chad Snavely 
Rating:
5.0

Sam was great. Excellent service.

Angela Rivera 
Rating:
4.0

Customer did not leave a comment.

Ginnifer Elder 
Rating:
5.0

Customer did not leave a comment.

Tashauna Williams 
Rating:
5.0

Great place to use for your moving. Very professional and customer friendly. Thanks U-Haul for making this a good experience.

Tom Saunders 
Rating:
5.0

You cant inprove on something great,that way i rented for here 4 times ,and will keep renting from him again and again

Fernando Acosta 
Rating:
5.0

Customer did not leave a comment.

Diamond Gaymon 
Rating:
5.0

Great for after hours drop off

Seth Jordan 
Rating:
5.0

Customer did not leave a comment.

Kay Hale 
Rating:
5.0

Customer did not leave a comment.

Lonnie Long 
Rating:
5.0

Keep up the good work.

BARBARA DAVIS 
No reviews have been submitted for this location.

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