Customer Reviews for Hotel Z Plaza
(U-Haul Neighborhood Dealer)

51 reviews

1000 Boul Jutras Est   Victoriaville, QC G6S1E4

(819) 751-4562

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(819) 751-4562

1000 Boul Jutras Est
Victoriaville, QC G6S1E4

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

FRANÇAIS ,JE PARLE FRANÇAIS

JEANNOT P. 
Rating:
4.0

Customer did not leave a comment.

MICHEL V. 
Rating:
2.0

Si nous louons pour 8h30, il faudrait que le camion soit PRÊT a 8h30! Nous sommes arrivés et le camion n'avait pas les diables à l'intérieur, il n'était pas déneigé/dégivrer et à l'intérieur il y avait des coulisses brunes et des cigarettes qui traînaient dans les portes verres… Finalement nous sommes partie à 9h15 alors que nous avions louer pour 8h30, donc 45 minutes de perdu sur le 8 heures demander…

Sandrabelle P. 
Rating:
1.0

Verify that level of the tank is what it is in the truck. It is no fun paying for gas that was not there in the first place. Other than that the expierence went alright. I have a complait open with U-Haul.

Taidgh R. 
Rating:
2.0

I had to wait 20 min before i get an answer because he was on a personal call with his wife

MICKAEL B. 
Rating:
3.0

Customer did not leave a comment.

denis G. 
Rating:
5.0

Customer did not leave a comment.

Helene J. 
Rating:
1.0

Parking breaks do not work,windows were very dirty, the cabin was dirty, and the clerk was not professional and I will not be going there neither will I recommend the place. Enterprise gives me a better service and cleaner vehicles.

michel A. 
Rating:
5.0

Customer did not leave a comment.

MARTIN P. 
Rating:
3.0

Avoir sur place les couvertures commandées dans le contrat.

GAETAN D. 
Rating:
5.0

Customer did not leave a comment.

JOCELYN P. 
Rating:
5.0

Customer did not leave a comment.

MICHEL P. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
3.0

Le préposé peu d'entrain, j'avais l'impression de le déranger. 8:00 il n'était pas à son poste de travail arrivé avec sa tasse de café à la main…. M. David Trin ne m'a pas impressionné….

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
2.0

Inside floor hole. Broken light and some light not turn on.

Stephane R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
4.0

I don't know

Mario F. 
Rating:
5.0

Customer did not leave a comment.

CHANTAL C. 
Rating:
4.0

Customer did not leave a comment.

ALAIN D. 
Rating:
5.0

Customer did not leave a comment.

NICOLE R. 
Rating:
1.0

Les lumières ne fonctionnaient pas de la remorque Les strap pour attaché la voiture étaient à moitié coupé et les rampes était brisé

Mathieu G. 
Rating:
5.0

Customer did not leave a comment.

Martine P. 
Rating:
4.0

it's really hard to reach someone on u-haul's phone number to answer questions or get confirmation that the trailer will be in the designated location. no one answers the phone. the same recorded message always plays over and over. it's really annoying.

Mario F. 
Rating:
1.0

Personne n'était présent lors du retour et c'est la personne de la réception de l'hôtel qui a du prendre en note et transmettre à quelqu'un d'autre et quand j'ai essayé de téléphoner chez Uhaul, après 25 min d'attente au téléphone je n'avais toujours pas parlé a une personne….. très décevant comme service pour le prix que j'ai payé

Carl P. 
Rating:
2.0

When I picked up the trailer, several lights did not work but the customer service person told me it was ok to leave with the trailer anyways. He had no idea how to hook up the chains to my pick up truck and had no idea how to hook up the chain connected to the trailer breaking system.

PIERRE L. 
Rating:
3.0

I don't recommend Uhaul. Because I did the reservation in march, and when I arrived in 31 july to pickup the camion, there is no camion.... And I had to go to another city to pickup the camion.

Franklin M. 
Rating:
4.0

Customer did not leave a comment.

Mariane P. 
Rating:
4.0

Customer did not leave a comment.

Ian A. 
Rating:
5.0

Envoyer la correspondance en FRANÇAIS Même votre questionnaire sondage est unilingue anglais. Dans les textos, sms on ne peut pas changer la langue.

bernette C. 
Rating:
5.0

Easy to find a parking place, came after open hours.

Gabrielle G. 
Rating:
5.0

Customer did not leave a comment.

Anabel D. 
Rating:
5.0

Customer did not leave a comment.

Francois L. 
Rating:
5.0

Customer did not leave a comment.

Rosaire M. 
Rating:
1.0

U-haul called me the day before my moving to tell me that they dont have a truck for me, even if I had made my reservation several weeks ago. I managed to make a deal for a bigger truck, but when I showed up the next morning they told me that they made a mistake again and that they still have no truck for me. I had to drive 3h to get a truck from another town with all the extra expense for gas on me. All this while my family was waiting for me at home to help me move. Once I finally got the truck, I received another call from U-Haul this time telling me that I must return the truck to another location that the one I had pick in my reservation. This location was 1h30 back and forth of the location I had chosen. That's another waste of time and money for gas at my expense. When I told the guy that I would not drop the truck to that location, he told me that its the location he will write in the contract and that it would be my problem. I hung up and called the customer support. I managed to get them to accept my initial drop off point but it was'nt easy. I never had the money back for them failing to honor my reservation. On top of that, when I took the truck, the brake light was constantly on and the oil gage showed 0 psi for all the trip. Not only was it my worst moving experience, it was my worst commercial experience ever.

jocelyn N. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Leo Karl F. 
Rating:
1.0

Customer did not leave a comment.

JOSEE T. 
Rating:
4.0

All the parking place we're taken by either the Hotel or the restaurant customer. I had to park it somewhere close that I wasn't sure if it was okay.

Maxime Q. 
Rating:
3.0

Customer did not leave a comment.

LUIS FERNANDO G. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
1.0

Customer did not leave a comment.

Daphne R. 
Rating:
5.0

Customer did not leave a comment.

MARIE FRANCE L. 
Rating:
3.0

Customer did not leave a comment.

Michel L. 
Rating:
1.0

Below is an email I sent on May 5th (More than two weeks ago) I'm writing today to inform you of my extreme dissatisfaction with my experience with Uhaul. On April 7th, I made a reservation for a 10 foot van from Downtown Montreal, at 9AM on April 30 and returning in Toronto a few days later This was to move my son out of his apartment, as his lease ended on April 30. On April 29, I completed my online check in and paid for my rental, and expected a call from UHaul as was promised. When I didn't receive a call, I made several attempts to call, however nobody answered. On the morning of my rental, at 730, I received a call from UHaul, when I was informed that my truck was not available. Instead I was told my only option was a truck in Victoriaville Qc. This was 156 km away. A two hour drive. When I said that this was unacceptable, I was told that my options were to accept this truck or my reservation would be cancelled. I told the agent that I had no way to get to Victoriaville, and her reply was that I should ask a friend to drive me. As I was in a city that is not my home, I did not have anyone to drive me, not to mention that ride sharing shouldn't happen during a pandemic. Her response to this was a very curt response, asking me if I would be keeping this reservation or cancelling. With no other option, since my son had to be out of his apartment that day, I scrambled to find a way to get to Victoriaville. This involved renting a car, one way, at great expense, and driving for 2 hours to the truck's location. Once there I was surprised to find that the truck waiting for me was not a 10 foot as I had reserved, but a much larger 15 foot. This was much larger than I needed, harder to drive, harder to park, and consumed more gas than I had planned for. My drive back to Montreal took me 2.5 hours. Including all the driving and extra time it took me, the move started more than 5 hours late. My son and I managed to get his apartment loaded into the truck, and began our trip to Toronto. Because of the extremely late start to the move, and the ordeal of the day, I had to stop in Kingston and get a hotel overnight. This was not my plan but after over 8 hours of driving, 5,5 of which were with a truck bigger than I requested, I was exhausted. The next day we completed our journey to Toronto, where we were able to move his stuff into his new place, and I returned the truck. I am extremely dismayed at the way I was treated by UHaul. I was very proactive in reserving what I needed, well in advance and yet received absolutely no communication from you until I had no option but to do accept the ridiculous solution I was offered. You were not proactive, nor were you customer centric. At no point in the dialogue with your service representative did I feel that I was valued as a customer. UHaul turned a very well organized move into a truly traumatic event. I have used UHaul many times in the past, and would likely have need to again in the future, however I would be extremely hesitant to do so in the future. What I am requesting UHaul to help restore my faith in your company, and to cover the additional expenses I incurred as a result of this mess is as follows. Reimbursement of my rental car expense from Montreal to Victoriaville $198.95 Gas for the rental car $21.00 Gas for the extra 160km from Victoriaville to Montreal $80.00 Reimbursement for the hotel stay in Kingston I was forced to book $120.46 Total of my extra expenses $420.41 I wrote this email more than two weeks ago, and despite SEVERAL attempts to speak with someone, I have not received a response. What a HORRIBLE experience with Uhaul.

Chris G. 
Rating:
3.0

The whole online booking process was terrible. Location pick up was not respected forcing us to drive two hours to pick up a rental van at a different location. Received a call the day before pickup notifying us of this change even though reservation was booked 3 weeks prior. Extremely frustrating and disappointing.

Steven R. 
Rating:
1.0

Le camion n'était pas disponible finalement. Ils m'ont proposé un autre camion, mais il était sale et il n'avait pas été inspecté. La direction était brisée alors je n'ai pas pu le conduire. J'ai dû aller le repoter. Je n'ai donc pas pu avoir de camion le jour de mon déménagement, qui était prévu depuis plusieurs semaines. En plus, le commis à la réception n'avait pas l'air de savoir ce qu'il faisait et le service était très lent. Je ne fais plus confiance à cet établissement...

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

FANNY G. 
Rating:
4.0

C'est innaceptable ! Je suis incapable d'ouvrir le contrat de retour pour le camion via le courriel je n'ai aucune confirmation que j'ai retourné le camion. J'ai envoyé plusieurs courriels et j'ai appelé 2 fois et rien ne change ! Merci de prendre en charge ma demande. Isabelle Nault (438) 497-7599

Isabelle N. 
Rating:
5.0

N/A

Thierry D. 
No reviews have been submitted for this location.

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