The app-based delivery was a fiasco. The pick-up location is the back lot of a home without any indication of a business location. There is no street sign at the corner telling you which street you're on. The app sucks. I rented and paid for a cart and 12 blankets, which were not in the truck. There was no human at the pick-up location. That left me without the blankets we had planned on. I did not get the phone call that was promised the day before the rental. I only found the pick-up location by investigating. I probably drove past a dozen U-Haul locations in Baltimore City to get this truck, and then I paid you for my use of the truck to get it back to my house. All told, delivery of the truck to me was an abomination and in the future I will do anything to avoid using U-Haul again. You should be ashamed of your performance.Gardner D.
Customer Reviews for Hot Wheel Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Taylah A.
El cliente no dejó un comentario.Ylonka O.
El cliente no dejó un comentario.Lonnie C.
Impossible to find, no signs. Felt sketchyMEGAN C.
See above I will be in touchGina M.
El cliente no dejó un comentario.Adam M.
El cliente no dejó un comentario.DONNAR D.
El cliente no dejó un comentario.Winifred R.
El cliente no dejó un comentario.Jeffery A.
No signage to identify office. No staff present. Had to call contact number to learn staff on errand (I did arrive 20 min early). Waited 40 min total for staff to hook up unit.Steven S.
Was a little difficult to find the place because there was no obvious signage but The truck was new (only about 2000 miles in it) and operated as expected.Kelvin S.
Manager wasn't there and had to instruct someone else over the phone. Truck cab was dirty, had cigarette ash in the cup holders, and stank from cigarettes. Requested dolly was unavailable at this location which wasn't made known to me until it was too late and then the manager sent me to the wrong address to pick one up so I never got one.Joshua G.
I enjoy using the vehicle the Man In Charge was very polite and nice and he took care of my needs thank you so muchCarmalita M.