Customer Reviews for Horseshoe Mountain Hardware
(U-Haul Neighborhood Dealer)

182 reviews

1095 S Hwy 89   Mount Pleasant, UT 84647

(435) 462-9491

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 462-9491

1095 S Hwy 89
Mount Pleasant, UT 84647

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This site was very customer oriented helpful and curious.

JEFFERY Spratt 
Rating:
5.0

Customer did not leave a comment.

Dale Riddle 
Rating:
3.0

Call the customer the day before instead of sending an email.

Celeste Cunningham 
Rating:
5.0

Customer did not leave a comment.

Corbin Larson 
Rating:
5.0

Again, a wonderful experience with turning the trailer in. thank you so much.

Mark Allen 
Rating:
5.0

This location is fantastic! They always treat you with respect and I’m very helpful with connections and anything else you might need. It sure would be great if U-Haul would make their trailers weigh less, make them tall enough for an adult to stand up in them without hunching over, and make one was rentals more affordable (especially within the same state or county.

Randy Hamilton 
Rating:
5.0

Loved the store so cute really going to like this town

Raynie Huddleston 
Rating:
4.0

They had issues accessing the site - they didn’t have the car dolly I wanted (I am requesting the $50 for not getting equipment). I was able to use an auto transport but I have not received my receipt yet (by email)… they could not print it out for me.

Jeffery Mendenhall 
Rating:
5.0

What a great place to have U-Haul. Excellent customer care. See less transaction. Quick, easy, and efficient!

Joshua Begay 
Rating:
5.0

Customer did not leave a comment.

Kelly Powell 
Rating:
4.0

Customer did not leave a comment.

kent voorhees 
Rating:
5.0

Customer did not leave a comment.

Jeff Strange 
Rating:
4.0

Customer did not leave a comment.

Brenna Higgins 
Rating:
4.0

Be able to bring trucks or trailers to the location if we reserve ahead.

Dale Peel 
Rating:
5.0

Nothing all was excellent.

Steve Gheen 
Rating:
3.0

I was charged more then what I was quoted. They made a mistake and charged me double. I am going to reach out to the company about this since it is ridiculous and a scam

Ivan Karamyshev 
Rating:
5.0

Customer did not leave a comment.

Kevin Park 
Rating:
5.0

Customer did not leave a comment.

Jesse Christensen 
Rating:
4.0

I used the app to drop off. They are closed on Sunday.

Sam Osborne 
Rating:
5.0

Customer did not leave a comment.

SHARI ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Cindy Hyde 
Rating:
5.0

Customer did not leave a comment.

KEN MADSEN 
Rating:
4.0

Customer did not leave a comment.

don skaggs 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HELMS 
Rating:
5.0

Customer did not leave a comment.

Michael Olson 
Rating:
5.0

Everyone was nice and helpful

Sean Wagner 
Rating:
5.0

We had an incredible experience with them. They were more than accommodating; they stayed open for us giving us time to get there. They were compassionate to our situation and made things work for us. Over all an amazing experience.

Tamara Kim 
Rating:
5.0

Customer did not leave a comment.

KARL RUDISILL 
Rating:
5.0

The trailer had a tire that was missing a bug chunk that we has to wait to have replaced. The photos we received of the trailer to compare condition was when it was brand new. The trailer was in poor condition and really worn. When we returned it the tongue jack quit working. Had to get the bottle jack out of the truck to get it off the ball. Then it collapsed and about smashed my sons foot. Over all i will not rent from Uhaul again.

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

Merrilee Webb 
Rating:
5.0

The folks at Horseshoe Mountain were very courteous and helpful. It was a great experience thank you!

Craig Stevenson 
Rating:
2.0

I stood in line FOREVER waiting for an employee. Both when I was picking up and dropping off. Need more employees at the desk.

LINDSEY ORAM 
Rating:
5.0

Customer did not leave a comment.

MONT STOCKING 
Rating:
5.0

Customer did not leave a comment.

Amy Moe 
Rating:
5.0

Customer did not leave a comment.

BRYAN JACOBSON 
Rating:
5.0

Customer did not leave a comment.

Joseph Strain 
Rating:
2.0

I declined extra insurance online. Didnt realize they added it on at pickup. So was charged an additional $30 I didn't plan on.

BEN SHELLEY 
Rating:
1.0

Stop texting me because you have the wrong number and I never rented a uhaul

MELISSAH RAYNOR 
Rating:
5.0

Customer did not leave a comment.

Isela Leon 
Rating:
5.0

Customer did not leave a comment.

Kerry Loynd 
Rating:
5.0

Customer did not leave a comment.

WELBY SCOTT 
Rating:
3.0

Customer did not leave a comment.

Theresa Robertson 
Rating:
5.0

Customer did not leave a comment.

CHARLES SNEDECOR 
Rating:
5.0

Customer did not leave a comment.

MICHAELA CHATWIN 
Rating:
5.0

Customer did not leave a comment.

BRYAN JONES 
Rating:
5.0

Customer did not leave a comment.

Patrick Brown 
Rating:
5.0

Great service

Richard Port 
Rating:
4.0

Customer did not leave a comment.

JOHN LAKE 
Rating:
5.0

Great experience

Richard Port 
Rating:
5.0

Customer did not leave a comment.

Sandra Burton 
Rating:
5.0

Customer did not leave a comment.

Monica Hendry 
Rating:
5.0

Customer did not leave a comment.

Ronald H Walser 
Rating:
5.0

Customer did not leave a comment.

tina robertson 
Rating:
3.0

Not much. U-Haul equipment rentals are located within a well stocked hardware store in a small town. Only a couple of clerks are knowledgeable about U_Haul rental processes, rates, etc. The items I rented were what I needed & were worth the wait.

RALPH WILKS 
Rating:
4.0

Customer did not leave a comment.

Neil Chadwick 
Rating:
5.0

N/A

john HICKEY 
Rating:
5.0

Customer did not leave a comment.

CAMI DAVIS 
Rating:
4.0

Customer did not leave a comment.

Janette Newton 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY PETITT 
Rating:
5.0

Helpful and friendly staff. Easy process from start to finish. The equipment was in excellent condition. Thanks for a great experience.

James Jeppson 
Rating:
5.0

Great help

ken baxter 
Rating:
1.0

Customer did not leave a comment.

Tyler Rowlett 
Rating:
5.0

Very personal and attentive care! Thanks!

LISA SAUNDERS 
Rating:
5.0

It was a life saver. Thsnk you!

Troy Shore 
Rating:
5.0

Customer did not leave a comment.

Reagan Turley 
Rating:
5.0

IAN who works there was very polite and helpful!!!

Gina Bailey 
Rating:
5.0

Customer did not leave a comment.

Natalie Archultea 
Rating:
5.0

We have rented a trailer twice and each time the service was excellent, and friendly.

Austin Hinkle 
Rating:
3.0

Trailer was parked in mud, inside needed sweeping before being used. Safety chains were new but ridiculous long. I will price other rental companies or find a private trailer next time. The cost for quality of trailer rented was expensive.

SCOTT LOOCK 
Rating:
5.0

Customer did not leave a comment.

Scott Butler 
Rating:
2.0

online it said they had things in stock that they did not actually have. I had to settle for something i did not want.

chad powell 
Rating:
5.0

Customer did not leave a comment.

Joseph Papenfuss 
Rating:
5.0

Customer did not leave a comment.

Rex Macey 
Rating:
5.0

It was a great experience.

Tamra Andersen 
Rating:
5.0

Customer did not leave a comment.

BILLIE MOSS 
Rating:
5.0

Customer did not leave a comment.

jamee wheelwright 
Rating:
4.0

Train your employees

Dusty Marsh 
Rating:
5.0

Horseshoe Mountain was excellent. The truck was new and functioned great. There was no ramp on this truck and that was a major problem. Lifting furniture, washer, dryer etc without a ramp was almost impossible to load the truck. U-haul should put ramps on every truck. This was a very bad experience because there was no ramp.

Craig Stevenson 
Rating:
3.0

The employees were nice but not very knowledgeable about the equipment and policies. And the trailer lights didn't work at all.

dusty marsh 
Rating:
5.0

The customer service was amazing and friendly. They were training a new person and they do a great job explaining everything.

Jessica Siegfried 
Rating:
4.0

An employee hitched up the trailer for me, which was very helpful because I don't have knowledge and expertise. When I stopped for gas I noticed that the chains were hanging low enough to touch the rode - to my mind, a dangerous situation. I have seen sparks from a hanging chain ignite a vehicle. There is a correct way of wrapping the chains around the tongue of the trailer to prevent the chain from striking the road. Please provide training for employees who will be hooking trailers to vehicles. Other than that, the equipment and service were great.

Laura Merrill 
Rating:
4.0

The employee had a difficult time getting your software to function properly. This experience happened with two different employees

EDMOND GREENMUN 
Rating:
1.0

Terrible customer service very dishonest with customers very unprofessional and inexperienced I will never use this location for any rental need and will never use U-haul again

TRENT ROPER 
Rating:
5.0

Great service! Perhaps shortening the processing time would be helpful.

carl johnson 
Rating:
4.0

They said they no longer have a service representative come out to check the equipment and the truck needed an oil change and almost 2 gallons of antifreeze! It would have also been nice to have more information on the truck because it was an older model with no cruise control and a 70 mph governor on it.

MIRIAM OLSEN 
Rating:
5.0

Customer did not leave a comment.

William Madsen 
Rating:
5.0

Customer did not leave a comment.

Katelyn Peterson 
Rating:
4.0

Tire was flat.

taylor huckstep 
Rating:
5.0

Customer did not leave a comment.

Wendy Olmstead 
Rating:
5.0

Customer did not leave a comment.

Tyler Newton 
Rating:
4.0

Customer did not leave a comment.

ABRAM HATCH 
Rating:
5.0

Customer did not leave a comment.

Jim Ware 
Rating:
5.0

Customer did not leave a comment.

Beth Jensen 
Rating:
5.0

Steering was sloppy don't know if that was normal or not but it made driving difficult

Gail Gammell 
Rating:
3.0

When a customer reserves a truck and you say you will text them to confirm the reservation actually text them don't call them or email them they aren't expecting a call or email secondly have an hour or two window for customers to pick up reservations things don't always go as planned and you can't get to the location at a specific time thirdly when you screw up a customers reservation don't send them clear across the state to get a different truck give them the one they reserved or bring them one also learn to communicate and stop franchising it doesn't seem to work well for your company (uhaul) when the customer returns the truck at the location you told them to don't then tell them no now you have to return it elsewhere if you intend to continue franchising your franchisees need to be able to address and solve customer issues they are the face of your company and deal with customers directly

Joel Record 
Rating:
5.0

Great customer service!

Willy Rivera 
Rating:
4.0

Customer did not leave a comment.

Cristina Clerico 
Rating:
5.0

The gentleman at the counter helped me hook up my trailer and got things done quite quickly.

DANIEL SPENCER 
Rating:
5.0

Customer did not leave a comment.

Jess Bender 
Rating:
3.0

Was not swept out.

Russell Miller 
No reviews have been submitted for this location.

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